Meet the new champ: Why HR managers go wild for QlikView 9 people intelligence software

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See how QlikView 9 is changing the way BI works in human resources -- power to the people is the watch word.

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  • Acquire Talent: Key insights can help HR cost-effectively find the right people in the shortest time.• Deploy Staff: To segment workforce and invest time in the key employees who make the biggest contribution.• Segment Talent: To provide opportunities for growth such as training, on-the-job experience, and mentoring.• Retain Top Talent: To identify the critical talent within the organization and ensure HR retains it.• It’s not enough for HR to simply manage administrative issues. Rather, value will lie in using a fact-based analytic approach to solve business problems and providing a longer-term viewpoint about how the organization should adjust to environmental changes.• Aligning payroll and incentives with corporate goals• Monitoring key metrics like turnover, demographics, cost per employee, recruiting, and training effectiveness• Analyzing opportunities for improvement in areas such as recruitment, attrition, and retention• Minimizing the administrative burden of manual processes involved with spreadsheets
  • Meet the new champ: Why HR managers go wild for QlikView 9 people intelligence software

    1. 1. Meet the new champ: Why HR managers go wild for QlikView 9 people intelligence software.Presented By: TopLine StrategiesJune 25, 2009 <br />
    2. 2. Introductions & Agenda<br />Presenters<br /><ul><li>Bill Jentarra – EVP, IT Managed Services, TopLine Strategies
    3. 3. Michael Grollman – CTO, TopLine Strategies</li></ul>Agenda<br /><ul><li>Webinar Objectives
    4. 4. HR and Business Intelligence (BI)
    5. 5. Introduction to QlikView / QlikTech
    6. 6. Solution Demonstration
    7. 7. Client Success Stories
    8. 8. Q&A</li></li></ul><li>HR Objectives & BI Intersection<br /><ul><li>Acquire talent
    9. 9. Deploy staff
    10. 10. Segment talent
    11. 11. Retain & develop top talent
    12. 12. Align payroll and incentives with corporate goals
    13. 13. Monitor key metrics such as turnover, demographics, cost per employee, recruiting, and training effectiveness
    14. 14. Analyze opportunities for improvement in areas such as recruitment, attrition, and retention
    15. 15. Minimize the administrative burden of manual processes involved with spreadsheets</li></li></ul><li>QlikView? Why Should We Care?<br />Overview<br />
    16. 16. QlikView for Business Answers<br />Simple, designed for every user<br />2<br />Any-Size<br />Deployments<br />10,000X<br />Enterprise<br />50X<br />Server<br />2X<br />Local<br />1X<br />Personal<br />Laptop<br />On-Premise<br />Mobile<br />Cloud<br />Analytics for Anyone and Everyone — Simple to use and learn. <br />Designed for every user (business and technical).<br />Instant Business Answers — Explore all of your data without limits. Never wait for a static report again.<br />Rapid Time to Value — Measured in days and weeks.<br />Any size deployment — Meets every business need from a single <br />user to the largest global enterprises.<br />Any kind of deployment — Premise, cloud, mobile (iPhone), and laptop.<br />Enterprise-proven, IT-friendly — Successfully delivering business <br />answers in over 1,000 enterprise accounts.<br />Deploy<br />Anywhere<br />
    17. 17. QlikView 9 Closes the Gap BetweenSpreadsheets and Traditional BI<br />High<br />Analytic Capabilities<br />Power User<br />Low<br />Low<br />High<br />Business User<br />Speed/Productivity/Time to Value<br />
    18. 18. Easy on the eyes<br />
    19. 19. QlikView 9 is Well-Suited for the Economic Downturn<br />QlikView 9<br />Traditional BI Software <br />Fast deployments - days to weeks<br />Long deployments – months to years<br />Extensive professional services<br />Minimal professional services <br />High cost<br />Low cost<br />Business User-driven (“Business Answers”)<br />IT-driven<br />
    20. 20. Adds Value Throughout the Business, Including HR<br />Sales, Distribution, & Financial Advisors<br /><ul><li>Sales & Revenue Analysis
    21. 21. Customer Targeting
    22. 22. Wealth Management Analysis
    23. 23. Sales Performance Analysis
    24. 24. Online Channel Applications</li></ul>Executive Management<br /><ul><li>Executive Dashboards
    25. 25. Balanced Scorecards
    26. 26. Predictive / What-If Analysis
    27. 27. Product Performance
    28. 28. Performance, Margins, Commissions</li></ul>Human Resources<br /><ul><li> Workforce analysis
    29. 29. Recruitment cost analysis
    30. 30. Employee turnover metrics
    31. 31. Budget control
    32. 32. Salary Monitoring</li></ul>Lending, Payments & Transactions<br /><ul><li>Transaction Activity Analysis
    33. 33. Deposits & Withdrawals
    34. 34. Payments & Collections
    35. 35. Mortgage and Loan Production
    36. 36. AML / Fraud Investigation</li></ul>Asset Management<br /><ul><li>Portfolio Management & Analysis
    37. 37. Investment Performance & Profitability
    38. 38. Investment Research
    39. 39. Scenario / What-if Analysis
    40. 40. AUM Analysis / NAV Interpolation</li></ul>Risk Management & Compliance<br /><ul><li>Risk & Exposure Analysis
    41. 41. Credit, Market, Portfolio, Operational
    42. 42. Cross-Product and Counterparty Risk
    43. 43. Compliance – Traded Products, Basel II, KYC, AML, USA Patriot Act, TCF</li></ul>Operations, IT, & Back Office<br /><ul><li>Financial & Management Reporting
    44. 44. P&L Analysis by LOB
    45. 45. Fund Accounting / GL
    46. 46. Business Process Efficiency
    47. 47. IT Systems & SLA Management</li></ul>Dashboard<br />Marketing & Product Management<br /><ul><li>Customer Cross-sell and Up-sell
    48. 48. Customer Profitability & Segmentation
    49. 49. Product Performance Analysis
    50. 50. Marketing Campaign Analysis
    51. 51. Web Analytics</li></ul>Analysis<br />Reporting<br />
    52. 52. Customers telling the story… <br />Colonial Insurance, Steve Stroupe<br />
    53. 53. QlikView, huh?Why QlikView is the new BI Champ in so many places<br />”QlikTech customers have consistentlyreported high praise and satisfaction with the company and its products, and are most likely to have achieved value from the purchase of the software for performance management projects. The software interface is known for its intuitiveness and this means that end-users are likely to adapt to its use quickly.” 1<br /> “Aberdeen is unique in that they ask CUSTOMERS for feedback on vendors. Customer’s raved about QlikView and the value that we created for them. In today’s economy, this is tremendous validation of our focus on fast value creation for customers.” <br />Anthony Deighton, SVP Marketing, QlikTech<br />2009 Aberdeen AXIS(TM) for BI/Performance Management<br />1Aberdeen AXIS Report for Business Intelligence/Performance Management, January 29, 2009<br />
    54. 54. Acknowledged Leadership By User Community<br /><ul><li>9,740 customers
    55. 55. Adoption in 90 countries
    56. 56. 438,000 users
    57. 57. Adding 14.2 new customers every day</li></ul>Fanatical Customer Adoption<br /><ul><li>“I’m not just a satisfied QlikView user, I’m a raving fan. With QlikView, you can easily integrate data from multiple systems and gain insight to an amazing amount of data – without having to deal with complex BI methodologies or investing in complex data cubes. It really gives you a fresh chance to see the real art of the possible.” - Steve Hunt, CIO, SI International
    58. 58. “Our staff really makes use of QlikView. A controller at one of our units told me that if we were to stop using our QlikView applications he would start walking around with protest placards. That is the best recommendation you can get.” </li></ul>- Karl-Erik Ångbäck, System Developer, EuroMaint<br />
    59. 59. Delivering High Performance for Many Firms<br />Cross Industry <br />Cross Industry <br />15 – 20 TB of data or 2 billion records analyzed on doctors, patients and diagnoses<br />24,600 users at Laredo (USA) Independent School District<br />200 GB of data or 140 million records analyzed on claims data with compression to 500MB<br />11,000+ users at 3M<br />56 million transactions analyzed with compression of 90%<br />11,000+ users at Pfizer <br />12 million patients with interaction records analyzed<br />11,000+ users at Sanofi-Aventis<br />5.5 million records integrated, cleansed and analyzed<br />5 million records pulled from multiple data sources<br />10,000+ users at AMS (Sweden)<br />5 million records pulled from multiple data sources<br />4,500+ users at Bristol-Myers Squibb<br />
    60. 60. Allows unrestricted, ad-hoc analysis of up-to-date staff portfolios to assess exposures, uncover hidden concentrations, and drill down to the record level details on people as needed, with security.<br />Applicable Business Areas<br /><ul><li>Human Resource
    61. 61. Training & Development</li></ul>VP/HR<br />HRBM SystemsData<br />Billing & Client <br />Management Data<br />Typical Challenges & Business Questions<br /><ul><li>Do our recruitment programs attract our future managers?
    62. 62. Which employees are ready for management positions?
    63. 63. What will our staffing needs be five years down the road?
    64. 64. Who are the most productive employees in the company?
    65. 65. Which employees are at risk of leaving?
    66. 66. Do we have the right skills mix to achieve our goals?</li></ul>HR Staff<br />Payroll Systems<br />Line Managers<br />Benefits<br />Systems<br />QlikView Value Proposition<br /><ul><li>Trends analysis
    67. 67. Workforce analysis
    68. 68. Recruitment cost analysis
    69. 69. Employee turnover
    70. 70. Budget control
    71. 71. Salary Monitoring</li></ul>Executives <br />And<br />Controllers<br />Additional Data(as needed)<br />Solution Area – Human Resources<br />
    72. 72. HR Solution Demonstration<br />Solution Demonstration<br />
    73. 73. Customer Stories<br />Customer Stories, Case Studies<br />
    74. 74. “We needed a tool that allowed 3M some agility from its static control panels in its traditional BI tool. 3M needed to not only pull data from many different data sources including the data warehouse, but also provide a level of flexibility in analysis required by the numerous Six Sigma projects that define the company.”<br />Jesus Pear Trees, IT eBusiness & Consulting Services<br />3M<br />Challenges<br /><ul><li>Current BI tools were limited in their flexibility to handle the demands of Six Sigma projects and Product Margin Analysis
    75. 75. Inability to be responsive to the business given the complexity of the BO platform and insufficient IT resources</li></ul>Solution<br /><ul><li>Deployed QlikView to more than 11,000 users across most functions worldwide:</li></ul>Sales Analysis: Measure POS data and analyze product margins (i.e., waterfall) across products, regions, currencies, customers<br />Supply Chain Analysis: Assess optimal inventory levels for products through its supply chain to its distribution network<br />IT Analysis: Measure and audit compliance of IT systems by personnel<br />Six Sigma Analysis: Track and measure performance across 500 projects by type, countries, # of belts, and savings. Allow project teams to easily analyze core data and have the flexibility to adjust parameters quickly and easily to identify potential areas for improvements<br /><ul><li>Implementation in hours for Six Sigma project applications
    76. 76. Leveraged QlikView Server (64-bit) and Publisher to aggregate data from the data warehouse, local databases, and Excel
    77. 77. Established two global BI platforms – QlikView for analysis and BO (Crystal) for reporting only. Comment by user – ‘“If BO could have 10% of QlikView’s functionality, they’d be ecstatic.”</li></ul>About 3M<br /><ul><li>Diversified technology company with a worldwide presence in the following markets: consumer and office; display and graphics; electro and communications; health care; industrial and transportation; and safety, security and protection services
    78. 78. Headquartered in St. Paul, Minnesota
    79. 79. Achieved $22.9 billion in revenue with 69,000 employees
    80. 80. Industry: High Tech, Industrial Machinery, Medical Devices, and Mill Products</li></ul>Benefits<br /><ul><li>75% reduction in time required for information analysis
    81. 81. Gained visibility into performance of Six Sigma projects, while also improving the effectiveness and capabilities of the project teams
    82. 82. Improved inventory levels to more closely align to actual sales</li></ul>QlikView Customer Snapshot – 3M<br />
    83. 83. QlikView Customer Snapshot – Gwent Police<br />“The use of QlikView will enable us to assess the performance of police officers and staff at all levels of the organization in detail, which with previous systems in place within the Force has not been possible. In addition, it will enable us to more clearly identify the availability of appropriately trained staff and highlight where there are shortages.” <br />John Stafford, CIO<br />Gwent Police<br />Challenges<br /><ul><li>Measure staff performance and efficiently allocate resources
    84. 84. Inability of existing performance management system to provide the information and analysis needed by stakeholders</li></ul>Solution<br /><ul><li>Deployed QlikView to ~ 2,500 employees in the force across the human resources function in the United Kingdom:</li></ul>Performance Analysis: Monitors staff performance and provides data essential for staff reviews such as individual performance, comparisons to aggregate data, and case history<br />Training and Development Analysis: Analyze data to identify training needs and development areas for individuals and across the force<br />Resource Management Analysis: Measures staffing against activity by station and ward level as well as criminal offense categories to identify trends and take action by allocating more resources by region or crime <br /><ul><li>Rapid implementation in weeks with SunGard Public Sector
    85. 85. Selected as the best fit and the most cost effective solution
    86. 86. Leveraged QlikView Server (64-bit) to aggregate data from SunGard Public Sector applications</li></ul>About Gwent Police<br /><ul><li>Ensuring the public safety of more than 500,000 citizens covering an area of 600 square miles in the United Kingdom bounded by Abergavenny in the North, Newport in the South, Chepstow in the East and Caerphilly in the West
    87. 87. Headquartered in Croesyceiliog in Cwmbran, United Kingdom
    88. 88. Managing ~ € 150 million in budget in 2008 with more than 2,500 employees in total and 1,500 police officers
    89. 89. Industry: Government</li></ul>Benefits<br /><ul><li>Improved monitoring of staff performance at all levels
    90. 90. Improved performance development review (PDR) reporting as future objectives can be set as a result of analyzing current performance data
    91. 91. Improved training needs analysis
    92. 92. Improved quality of service to victims of crime, which can help ensure the public has confidence in the force
    93. 93. Reduced the time required to collate statistical information by automating the production of management information</li></li></ul><li>“We didn’t anticipate the scope of efficiency gains possible with QlikView. It revolutionized our ability to manage data throughout our supply chain. We continue to find new ways to integrate, view and use data that are much better than what we were doing before.”<br />Michael Mastroianni, Vice President, North American <br />Planning, Reliability and Operations<br />Campbell Soup Company<br />Challenges<br /><ul><li>Align demand forecasting and supply chain planning with a more dynamic model to manage an increase in new products
    94. 94. Improve inventory management to accommodate significant increases in new products and SKUs
    95. 95. Reinforce corporate transformation strategy</li></ul>Solution<br /><ul><li>Deployed QlikView to ~ 50 users across 3 functions in NA:</li></ul>Sales Analysis: Standardize sales forecasting reports for sales and operations meetings and forecast error analysis during brand meetings<br />Supply Chain Analysis: Monitor daily demand signals; compare differences between current and prior monthly inventory forecasts; assess the financial implications of supply chain decisions; better align logistics and manage transportation capacity with forecasted sales<br />Operational & Staff Analysis: Track manufacturing plants ability to meet scheduled production commitments; model hypothetical risk scenarios and assess the long range production implications using different staff models<br /><ul><li>Leveraged QlikView Server to access and analyze massive data sets encompassing 4,500 SKUs that was ‘trapped’ in the supply chain management system and Excel</li></ul>About Campbell Soup Company<br /><ul><li>Global manufacturer and marketer of high quality simple meals, including soup, baked snacks, vegetable-based beverages, and premium chocolate products
    96. 96. Headquartered in Camden, New Jersey
    97. 97. Achieved $5.2 billion in revenue with 17,000 employees in NA
    98. 98. Industry: Consumer Products </li></ul>Benefits<br /><ul><li>More than 50% improvement in inventory forecasting accuracy
    99. 99. Gained ability to quickly adapt to day-to-day changes in demand and order flows in a demand driven supply network
    100. 100. Improved inventory and cost control in ensuring the right product mix is available to customers at the right time
    101. 101. Reduced transportation and workforce costs</li></ul>QlikView Customer Snapshot – Campbell Soup<br />
    102. 102. Wrap-up<br />
    103. 103. <ul><li>Discussion
    104. 104. Follow-Up & Additional Information
    105. 105. Summary email
    106. 106. Learning more about QlikView’s capabilities
    107. 107. Detailed demonstration
    108. 108. Software trial
    109. 109. Seeing is Believing (SiB)
    110. 110. Contact Us
    111. 111. TopLine Strategies – www.toplinestrategies.com
    112. 112. Bill Jentarra – bjentarra@toplinestrategies.com
    113. 113. Michael Grollman – mgrollman@toplinestrategies.com</li></ul>The Joy of Simplicity<br />Conclusion & Next Steps<br />
    114. 114. Whom to Call<br />

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