Managed Services 2009

Managed Services
Taking costs out of the support systems
With innovative tools and processes
July 2009

Peace of Mind
A Proactive 24x7x365 Network Monitoring and Management Service
A Secure Computing Environment
Increased Operational Efficiency
To Insure that Critical business processes and services are highly available (Email, Printing, Line of Business Applications, Remote Office Connectivity)
Your Business Needs

Increased Response and Resolution Time for All User Issues
A Remote Service Desk to deliver Response and Resolution much more quickly than an onsite-only support process allows
To eliminate the need to wait for an onsite service call
Your Business Needs

IT Cost Savings
A Proactive hardware and software maintenance, patching and updating process to eliminate high emergency repair costs
Ability to Budget for IT Costs
A Flat-Fee Proactive IT Support Plan
Mitigate Business Risk
An effective Data Backup and Protection plan and process
Business Continuity Planning in the event of Disaster
Your Business Needs

Gain peace of mind with our blend of managed technical support services specifically designed to allow you to focus on running your business.
Our support services increase your staff’s efficiencies and productivity while mitigating your business pain and risks for one low, fixed monthly fee without any surprises, hidden costs or the hassle and expense of hiring your own full time IT staff.
Support

Professional and IT Consulting Services for:
As your Trusted Advisor and CIO, we become your team of trained, certified professionals who quickly and effectively eliminate your IT problems and continually introduce you to new solutions aimed at reducing your costs, improving your efficiencies and mitigating your business risks.
How Can We Help You?
Design
Accounting
Advertising
Healthcare

Service back online (total downtime = 7+ hours)
SP runs diagnostics
SP arrives
Escalates to Service Provider for help
User arrives at the office
Outage occurs
$ 14
$ 12
$ 10
Cost(in 1000’s)
$ 8
$ 6
Cost of Downtime WITHOUT Our Service
$ 4
$ 2
8am
10am
11am
12pm
1pm
9am
2pm
3pm
4pm
6am
7am
Time

Represents time and
dollar savings
Service is back online(total time = 2 hours)
We detects outage
One incident handled by Our Service pays for the entire year of service
Downtime SAVINGS WITH Our Service
Cost
8am
10am
11am
12pm
1pm
9am
2pm
3pm
4pm
6am
7am
Time

Daily health checks (e.g. event log, disk space, cpu monitoring)
Anti-virus updates
Back-up verification
Updates to address system security vulnerabilities
Configuration management
Virus detection, elimination and protection
Consulting recommendations
Our Preventive Maintenance

Maximize Business Continuity
Maintain uptime at a predictable, monthly cost
Provide your business strategic technical insights
Secure your business from hackers or disgruntled employees.
Gain a “Virtual IT” Department of Professionals
Deliver Peace of mind
Allows you to run your Business, not your network
What will We do for your Business?

Conduct a Business and Technology Assessment
Deliver Business and Technology Summary Report and Recommendations
Implement Recommendations
Deliver an Our Solutions Package
Perform Proactive Maintenance and Support and Seek Out and Present Beneficial Technology Solutions
Next Steps…

Where to start…