Professionlism In The Workplace Your Compnay


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Professionlism In The Workplace Your Compnay

  1. 1. The Nature of Professionalism Workplace professionalism at your organization Tony Warner
  2. 2. The Leader is always on Stage A leader must remember that he is on stage every day. His people are watching him. Everything he says, and the way he says it, sends off clues to his employees. These clues affect performance. The leader is always on stage. – Marcus Buckingham: First, Break All the Rules
  3. 3. The workforce is now primarily composed of technical and professional occupations. Jobs by Skill Level 100% 90% 16% 19% 30% 80% 10% Percent of Workforce 70% 60% 40% 50% 46% 40% 74% 30% 20% 41% 10% 24% 0% 1950 1994 2004 Unskilled Technical Professional Pennsylvania Dept. of Labor and Industry
  4. 4. Most Important Skills Cited by Employers • Professionalism/Work Ethic • Teamwork/Collaboration • Communications • Ethics Ranked by percent rating as “very important” (The Conference Board, The Partnership for 21st Century Skills, Corporate Voices for Working Families, and The Society for Human Resource Management, 2006; as provided by Development Dimensions International)
  5. 5. The Report Card: Employers report on the Workforce (Conference Board et al. provided by Development Dimensions International, Inc.)
  6. 6. Why care about professionalism?  Drives Value in the College with peers, employees and students  Increases productivity and engagement  Grievances often center around professionalism  Employee- builds confidence and moral  Increases your net worth  Employer-Prevents burnout and promotes mutual respect Roberts , L (October, 2005)"Changing Faces: Professional Image Construction in Diverse Organizational Settings," Academy of Management Review retrieved from 2009 President and Fellows of Harvard College ,HBS Working Knowledge
  7. 7. DISCUSSION  What is expected from a Practicing Professional on professionalism?  Where do I start?  What is professionalism?
  8. 8. What is professionalism?  Webster’s Dictionary-exhibiting a courteous, conscientious, and generally businesslike manner in the workplace  Social Dictionary-the degree to which an individual possess and uses the knowledge, skills, and qualifications of the profession and adheres to its values and ethics when serving the client
  9. 9. Professional Images  Your professional image is the set of qualities and characteristics that represent perceptions of your competence and character as judged by your key constituents (i.e., clients, superiors, subordinates, colleagues).  As HBS professor Laura Morgan Roberts sees it, if you aren't managing your own professional image, others are. ◦ "People are constantly observing your behavior and forming theories about your competence, character, and commitment, which are rapidly disseminated throughout your workplace," she says. "It is only wise to add your voice in framing others' theories about who you are and what you can accomplish." Roberts , L (October, 2005)"Changing Faces: Professional Image Construction in Diverse Organizational Settings," Academy of Management Review retrieved from 2009 President and Fellows of Harvard College ,HBS Working Knowledge
  10. 10. What is professionalism?  A set of internalized character strengths and values directed toward high quality service to others through one’s work.  According to American Association of Colleges of Osteopathic Medicine:  Excellence  Humanism  Accountability  Altruism American Association of Colleges of Osteopathic Medicine Characteristics of Professionalism June 2007
  11. 11. Five Keys to Being a True Professional  Character -Aspects of a professional’s character include integrity, honesty, truthfulness, forthrightness, trustworthiness, being responsible, being diligent, doing what is right, and projecting a professional image.  Attitude -Having a professional attitude means, adopting a service mentality, seeking responsibility, having determination, and being a team player.  Excellence- To excel as a professional you must press for excellence, strive for continual improvement, be attentive, and follow instructions.  Competency- Professional competency in your field is a combination of expertise, performance, personal effectiveness, and being a good communicator.  Conduct- Professionals conduct themselves with maturity, manners, loyalty, respect for authority, confidences, confidentiality, and a touch of class. Ball, J ( May 2001) Professionalism is for Everyone: Five Keys to Being a True Professional, Goals Institute, Incorporated, The
  12. 12. Credible image /Appearance  Appearance is an important part of portraying a professional demeanor.  What you wear says something about who you are as an employee  To make a good positive impression be well groomed at all times.  Dress accordingly for all important meetings.  Dress casually when appropriate- Consider your activity  It’s OK to be relaxed but not OK to be unprofessional  Remember the details
  13. 13. Attitude-  Seek out responsibility  Exhibit a never-ending quest to improve our performance in every variable, every project, every transaction, every relationship  The only one who controls your attitude is yourself.  Response +Environment=Outcomes (if you do not like the outcomes, either change your response or the environment) Boys, there ain't no free lunches in this country. And don't go spending your whole life commiserating that you got the raw deals. You've got to say, I think that if I keep working at this and want it bad enough I can have it. Lee Iacocca:
  14. 14. Excellence  Align your strengths and acquire the skills necessary- practice continuous improvement  Act with clarity, direction, focus, and decisiveness.  Improve your skills in time management, goal setting and communication.  Ask the right questions at the right time – “discover” your own answers  Exercise Self Control and Self Discipline
  15. 15. Competency  Using data to assess situations or circumstances shrewdly and to draw sound conclusions.  Well informed and perceptive; shrewd with practical understanding  Build the department by design- build a plan and work the plan  Act in the manner and care that an ordinarily prudent person in a like position would exercise under similar circumstances. ◦ Act as a conservator of assets in a reasonable fashion with due-diligence  Act in a manner the Board would reasonably believe to be in the best interests of the College. ◦ Acting beyond personal interests, for the good of the College and the good of the employees
  16. 16. Conduct  Be conscious that your work reflects your inner character  Strive for excellence  Do not view it as just “a job”  Be task-oriented and service-oriented  In regards to employee’s and co-workers ◦ Treat others with respect ◦ Be courteous and considerate of others’ feelings ◦ Respect others’ political and religious beliefs
  17. 17. Unprofessionalism According to the Free Dictionary “unprofessionalism is defined as not conforming to the standards of a profession or unprofessional behavior”
  18. 18. Root Cause of Unprofessional Behavior Where unprofessional behavior exists, it rarely is because of demographic or economic drivers. More commonly, unprofessional behavior exists when leaders allow it to exist by failing to proactively establish and clarify codes of conduct and principles of professional excellence and then communicate and enforce those standards. ◦ In other words, we unknowingly do it to ourselves Ball,J 3 Steps for Inspiring Professionalism in Your Organization
  19. 19. DISCUSSION  What examples have you observed on un- professionalism?  In my organization/ company?  In my Department?  What role do I have to play on professionalism?
  20. 20. Tools to Support Professionalism  Individual Responsibilities  Boundaries ◦ Crossing boundaries  Work-life balance  Rational detachment  Knowledge ◦ How is professionalism judged? ◦ Avoiding professionalism pitfalls  Etiquette
  21. 21. Individual Responsibility  Respect for others and their rights  Know your boundaries/limits  Stay out of others affairs  No Gossip  Do not handle personal interest at “work”  Keep inappropriate language out of workplace  No sexual harassment  Regulate personal cell phone usage
  22. 22. Professional Boundaries  Non-business relationships  Inappropriate communication  Inappropriate self-disclosure  Exploitation – money, gifts, people, power  Breaches of confidentiality
  23. 23. Work- life Balance  Manage your time  Track how you use your time  Plan your days  Embrace small necessary interruptions  Take a break when you become frustrated  Leave personal unexpressed feelings at the door prior to entering the workplace  Determine your values  Pay attention to how you communicate
  24. 24. Rational Detachment …..  Rational detachment is the ability to stay in control of one’s own behavior and not take acting-out behavior personally. ◦ Know yourself ◦ What pushes your buttons? Don’t let someone find out for you. ◦ Recognize your limits ◦ What is your tolerance level? ◦ Anticipate and have a plan ◦ Positive outlets and coping skills ◦ Our response can either escalate or de-escalate the situation.
  25. 25. How professionalism is judged  Against a set of expectations or standards  From our own personal values set and understanding of what “professionalism” means  May be situational in nature  Strongly influenced by culture  Our Image  Our Communication  Our Competence  Our Demeanor
  26. 26. Professionalism Pitfalls  Over self-disclosure-discussing personal problems  Super-Manager, Super-Tech, Super-Worker, Super-__  Special treatment to an employee-bending the rules  Selective communication  “You and Me against the World”  Name calling  Threatening  Discussing employer/employee issues (salary, staff errors, etc.)  Moralizing  Ordering  Psychological diagnosing  Gossip  Flirtations  Inappropriate dress  Gifts
  27. 27. Workplace Etiquette “The conduct or procedure required to be observed in social or official life.”  Do not take comments or insults personally  Show empathy  Stay focused  Take responsibility  Patience really is a virtue  Remember the “Golden Rule”  Ease their pain
  28. 28. E-Mail “Netiquette”  E-Mail “Netiquette” ◦ Subject line should be short and ◦ specific ◦ Avoid jargon and abbreviations - lol, :) ◦ Use short paragraphs ◦ Read for content and grammar before ◦ sending ◦ Be consistent with format ◦ Think before you hit “send”
  29. 29. Telephone etiquette  Speak with a normal, pleasant, courteous voice  Identify yourself  Leave brief, clear messages  Return phone calls promptly  No personal calls
  30. 30. Time-management etiquette  SHOW UP ON TIME (Be Punctual) ◦ Leave enough time for traffic ◦ Arrive early ◦ Call immediately if you cannot make-it  Make efficient use of resources and time ◦ Ask questions ◦ Take notes  Meet all deadlines
  31. 31. Business Etiquette Quiz  quettequiz/flash.htm  Etiquette-Quizzes/b/Business-Etiquette-Quiz.asp  _quiz.htm  ers/index.html
  32. 32. Mandatory: sign and return to Human Resources- Professional Development Professionalism Workshop Contract I ____________________________ clearly understand the terms and conditions of the Professionalism Workshop and will act accordingly. Signature Date
  33. 33. Resources The Complete Idiot’s Guide to Business Etiquette by Mary Mitchell with John Corr, 2000 Alpha Books  Business Etiquette: 101 Ways to Conduct Business with Charm and Savvy by Ann Marie Sabath Career Press 2002, Franklin Lakes NJ 