Tap workshop final-2008
Upcoming SlideShare
Loading in...5
×
 

Like this? Share it with your network

Share

Tap workshop final-2008

on

  • 2,336 views

The entire TAP presentation slides are available here for download. Please be aware that this PowerPoint document is 187 slides and 62,510 KB in size.

The entire TAP presentation slides are available here for download. Please be aware that this PowerPoint document is 187 slides and 62,510 KB in size.

Statistics

Views

Total Views
2,336
Views on SlideShare
2,336
Embed Views
0

Actions

Likes
0
Downloads
18
Comments
0

0 Embeds 0

No embeds

Accessibility

Categories

Upload Details

Uploaded via as Microsoft PowerPoint

Usage Rights

© All Rights Reserved

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
    Processing…
Post Comment
Edit your comment

Tap workshop final-2008 Presentation Transcript

  • 1. WELCOME TO THE
    TRANSITION ASSISTANCE PROGRAM
    Introduction1
    FO&D
  • 2. What is TAP?
    A Partnership of:
    • Dept of Defense
    • 3. Dept of Labor
    • 4. Dept of Veterans Affairs
    • 5. Dept of Homeland Security
    FO&D
    Introduction 2
    FO&D
  • 6. What is TAP?
    Goal:
    To ease the transition for service members from a military career back to the civilian sector by connecting them to necessary services and resources.
    • Preseparation Counseling
    • 7. TAP Employment Workshops
    • 8. VA Benefits Brief
    • 9. Disabled Transition Assistance Program (DTAP)
    Introduction 3
    FO&D
  • 10. DOL TAP Employment Workshop
    DOL Veterans’ Employment and Training Service (VETS) exists to assure that Veterans succeed in the 21st Century Workforce.
    VETS has provided TAP Employment Workshops to separating and retiring military members and their spouses since 1990.
    Introduction 4
    FO&D
  • 11. DOL TAP Employment Workshop
    Employment Workshops
    • 2 ½ Days
    • 12. Professionally trained facilitators
    • 13. Focus on resumes, interviewing & job searches
    • 14. Provide skills assessment & Labor Market Information
    Introduction 5
    FO&D
  • 15. Workshop Overview
    This 2 ½ day workshop covers six core topics:
    Personal Appraisal
    • Anticipate & Deal with Stress
    • 16. Identify Strengths and Analyze Skills
    • 17. Determine Work Preferences & Work-Related Values
    Introduction 6
  • 18. Workshop Overview (continued)
    2. Career Exploration
    • Career Research
    • 19. Assess Financial Needs
    Introduction 7
  • 20. Workshop Overview (continued)
    Strategies for an Effective Job Search
    • Set Goals & Get Organized
    • 21. Researching Companies
    • 22. Job Search Assistance & Employment Opportunities
    • 23. Creating Effective Resumes
    Introduction 8
  • 24. Workshop Overview (continued)
    Interviews
    • Interview Process
    • 25. Handling Questions & Answers
    • 26. Body Language & “Dressing for Success”
    Introduction 9
  • 27. Workshop Overview (continued)
    Reviewing Job Offers
    • Evaluate Job Offers
    • 28. Negotiate Job Offers
    • 29. Communicating Your Decision
    Introduction 10
  • 30. Workshop Overview (continued)
    Support and Assistance
    • Dept of Defense
    • 31. Dept of Labor
    • 32. Dept of Veterans Affairs
    • 33. Dept of Homeland Security
    • 34. Small Business Administration
    • 35. Federal Student Aid
    Introduction 11
  • 36. Workshop Standards and Expectations
    Complete a hand-written DRAFT resume.
    Understand how to use the Key to Career Success Cards and know the resources available to you at a One-Stop Career Center. www.servicelocator.org
    Introduction 12
  • 37. Workshop Standards and Expectations
    Conduct a mock interview and receive feedback you can use.
    Become familiar with the DVOP / LVER positions and how to contact a representative in the area you will be residing or searching for employment.
    Introduction 13
  • 38. Workshop Administration
    • Breaks
    • 39. Meals
    • 40. Dress
    • 41. Participation
    • 42. Attendance
    You are expected to attend each day of this workshop.
    Introduction 14
  • 43. For a Successful Workshop
    Turn off cell phones and pagers
    Don’t return to your office or unit This is your time
    Take notes and ask questions
    Complete homework
    Come ready with a winning attitude!
    Introduction 15
  • 44. SECTION 1.1
    Objective:
    Recognize the importance of developing a stress reduction plan
    TAP Manual
    Page 2
    1.1-1
    Deal with Stress
    FO&D
  • 45. What is Stress?
    “A mismatch between the demands in our lives, and the resources we have available to deal with those demands.”
    1.1-2
    Deal with Stress
  • 46. Stress as a Part of Living
    • Is a normal part of our lives
    • 47. It may be positive or negative
    • 48. We can’t avoid stress
    Stress is any change
    that you must adjust to...
    1.1-3
    Deal with Stress
  • 49. Coping With Stress
    Develop and maintain a plan to manage the effects of stress
    Seek professional assistance if needed
    TAP Manual
    Page 3
    1.1-4
    Deal with Stress
  • 50. Homelessness Among Veterans
    VA estimates that as many as 154,000 veterans are homeless on any given night.*
    More than twice that many experience homelessness over the course of a year.*
    *U.S. Department of Veterans Affairs
    www.va.gov/homeless
    1.1-5
    Deal with Stress
  • 51. Why Are Veterans Homeless?
    Male veterans are twice as likely to become homeless, and female veterans are four times more likely to be homeless as their non-veteran counterparts.
    A large number live with post traumatic stress disorders and addictions acquired during or exacerbated by their military service.
    Lack of family and social networks due to lengthy periods away from their communities of origin.
    Government money is limited and serves only 1-in-5 of homeless veterans in need.
    1.1-6
    Deal with Stress
  • 52. Prevention of Homelessness Among Veterans
    Military service separation process
    Participate in “preseparation” counseling process
    Participate in Transition Assistance Program (TAP) Employment Workshop
    Know about your VA Benefits
    Obtain income
    Seek early assistance for mental health and substance abuse issues
    1.1-7
    Deal with Stress
  • 53. U.S. DOL – VETSHomeless Veterans’ Reintegration Program
    This program provides employment, training, and supportive services to assist in reintegrating homeless veterans into meaningful employment within the labor force.
    HVRP
    1.1-8
    Deal with Stress
  • 54. U.S. DOL – VETS Veterans’ Workforce Investment Program
    VWIP provides employment, training, and supportive services to assist in reintegrating eligible veterans into meaningful employment within the labor force.
    VWIP
    1.1-9
    Deal with Stress
  • 55. Helpful Contacts
    U.S. Department of Labor, Veterans’ Employment & Training Service – www.dol.gov/vets
    DVOP / LVER Representatives
    Department of Veterans Affairs – www.va.gov/homeless
    Medical Center Homeless Coordinator
    Benefits Administration Regional Office Homeless Coordinator
    VETS Center Staff
    State Office of Veterans Affairs – www.nasdva.com
    National Coalition for Homeless Veterans – www.nchv.org 1-800-VET-HELP
    1.1-10
    Deal with Stress
  • 56. SECTIONS 1.2-1.4
    Objectives:
    • Gather the information and records you need in order to create a resume, fill out a job application, and prepare for a job interview
    • 57. Deal effectively with the strengths and challenges arising from military experience
    • 58. Identify your transferable skills that can be used in a variety of jobs
    1.2-1
    Create a Career Catalog
  • 59. Types of Records
    MILITARY SERVICE
    • DD Form 214 – Separation Papers
    • Training Record
    • Honors and Awards
    • Military Transcripts
    • Service Record and Security Clearance
    • Medical and Dental Records (2-3 copies)
    • Benefits Information
    WORK EXPERIENCE
    • Work History
    (job titles, employers, dates, supervisors, duties and accomplishments)
    • Work Samples
    • Honors and Citations
    • Community Activities
    • Salary History
    • Licenses
    • Certifications
    TAP Manual
    Page 5
    1.2-2
    Create a Career Catalog
    FO&D
  • 60. Types of Records
    PERSONAL IDENTIFICATION
    • Birth Certificate (copy)
    • Proof of Citizenship
    • Social Security Card (www.ssa.gov)
    • Driving Record
    • Passport (current)
    • 10 Years of Personal Addresses
    • 61. Car Insurance Proof
    EDUCATION
    AND TRAINING
    • Transcripts (sealed)
    • Diplomas / Certificates
    • Honors and Awards
    • Outstanding Achievements
    • Activities List
    • CLEP Test or other results
    1.2-3
    Create a Career Catalog
  • 62. Men Under Age 26
    If you will be under 26 years old at your separation you MUST check with the Selective Service to assure you are properly registered.
    www.sss.gov
    Failure to register can affect Veteran Benefits
    1.2-4
    Create a Career Catalog
  • 63. Master Application
    • Personal Information
    • 64. Education and Training
    • 65. Special Skills
    • 66. Military Service
    • 67. Work Experience
    • 68. Other Information
    TAP Manual
    Page 7
    1.2-5
    Create a Career Catalog
  • 69. Veterans’ Employment
    STRENGTHS
    • Leadership
    • 70. Discipline
    • 71. Training
    • 72. Accountability / Recordkeeping
    • 73. Teamwork
    • 74. Work with Diverse Groups
    • 75. Work Under Pressure
    • 76. Plan Systematically
    1.3-1
    TAP Manual
    Page 14
    Identify Strengths and Challenges
  • 77. Veterans’ Employment
    STRENGTHS
    • Safety
    • 78. Follow Directions
    • 79. Drug Free
    • 80. Maturity
    • 81. Security Clearance
    • 82. Initiative
    • 83. Problem Solving
    • 84. Work with Minimal Supervision
    1.3-2
    Identify Strengths and Challenges
  • 85. Veterans’ Employment
    CHALLENGES
    • Communication
    • 86. Stereotypes
    • 87. Unrealistic Expectations
    • 88. Credentials
    TAP Manual
    Page 16
    1.3-3
    Identify Strengths and Challenges
  • 89. Your Accomplishments
    Improved Safety
    Created a Program
    Increased Performance
    Increased Retention
    Improved Processing Time
    Reengineered Equipment
    Improved Service Delivery
    Solved Long-Term Problems
    Improved Administration
    Reduced Management
    Quantify
    Scope
    #’s
    TAP Manual
    Page 17
    %
    1.4-1
    Analyze Your Skills
  • 90. Truck Mechanic
    GOOD – Basic skill / Task description
    Repaired and maintained trucks.
    BETTER – More details
    Performed 90% of all truck repairs within 24 hours to assure maximum availability.
    Supervised 15 mechanics who repaired and maintained a 30 truck fleet.
    BEST – Accomplishment / Outstanding result
    Saved $30,000 annually by re-designing a truck part that had a high failure rate.
    Reduced motor pool service turnaround time 25% by creating a “fast track” team for easy repair jobs and routine services.
    1.4-2
    Analyze Your Skills
  • 91. SECTIONS 1.5-1.6
    Objectives:
    • Identify your work-related values
    • 92. Determine your personal preferences
    • 93. Explain why your work-related values and preferences are important in making job decisions
    1.5-1
    Work Preferences
  • 94. Preferences / Values
    What are Your Priorities?
    Location
    Job
    How do they direct your transition?
    Lifestyle
    TAP Manual
    Money
    Page 23
    1.5-2
    Work Preferences
  • 95. SECTIONS 2.1-2.2
    Objectives:
    • Identify and research career possibilities
    • 96. Determine your financial needs as a way of estimating your salary requirements
    TAP Manual
    Page 27
    2.1-1
    Career Research
    FO&D
  • 97. Career Development Process
    Assessing Your:
    Purpose – what drives you?
    Motivations
    Passion – what are you passionate about?
    Interests
    Hobbies
    Volunteer Involvement
    What Energizes You?
    What Strengths Do You Enjoy Using?
    2.1-2
    Career Research
  • 98. Career Development Process
    Assessing Your:
    Personality – who are you?
    What do you do for fun?
    Will you like this position? Will the team like you?
    Interpersonal Skills– how do you deal with
    difficult people?
    Emotional Control
    2.1-3
    Career Research
  • 99. Career Development Process
    Assessing Your:
    Performance – what do you bring to the table?
    Experience
    Skills
    Strengths
    Education
    2.1-4
    Career Research
  • 100. Career Development Process
    Career Exploration/Relationships
    Research & Create a Plan
    Research Career Opportunities
    Research Education Track
    Informational Interviews
    Create Contingency Plans (A, B and C)
    Set Goals
    Network Connections
    Individuals
    Organizations
    2.1-5
    Social Groups
    CareerResearch
  • 101. Career Exploration
    Veterans’ Employment & Training Service
    www.dol.gov/vets
    Department of Labor Statistics
    www.bls.gov
    Occupational Outlook Handbook
    http://stats.bls.gov/oco/home.htm
    O*NET (Job Data & Skill Search)
    http://online.onetcenter.org
    TurboTAP
    2.1-6
    www.transitionassistanceprogram.com
    Career Research
  • 102. Finance Keys in Transition
    Eliminate or reduce non-asset debt
    Get on a budget; reduce expenses to
    match projected income before you leave
    Check your credit record:
    www.annualcreditreport.com
    www.experian.com
    www.transunion.com
    www.equifax.com
    See your Financial Counselor for help
    Maximize contributions to 401(k), 403(b)
    plans at your next job
    TAP Manual
    Page 32
    2.2-1
    Financial Needs
  • 103. Unemployment Insurance Benefits Each state has its own regulations
    Discharged under honorable conditions.
    States determine eligibility and benefit amounts. (need DD214 to apply).
    Usually payable every 2 weeks (duration of payments will vary)
    Active full-time job search required.
    Retirement pay usually offsets some or all of benefits payable; each state has its own rules.
    Long unemployment period can hurt your prospects of getting hired; do part-time work or school if you want a break.
    2.2-2
    Financial Needs
  • 104. SECTIONS 3.1-3.2
    Objectives:
    • Set Personal Goals
    • 105. Get Organized
    TAP Manual
    Page 37
    3.1-1
    Set Goals
  • 106. Types of Goals
    Short-Range
    Intermediate-Range
    Long-Range
    TAP Manual
    Page 40
    3.1-2
    Set Goals
  • 107. Example: Teacher
    Short-Range Goal (3 – 12 months)
    Acceptance by college to finish Bachelor’s Degree in Education
    Intermediate-Range Goal (2 – 4 years)
    A. Early – Receive Diploma
    B. Later – Obtain Teaching Certificate
    Long-Range Goal (6 – 20 years)
    School Principal
    3.1-3
    Set Goals
  • 108. Employment Goals
    Employment goals need to be
    SMART:
    Specific
    Measurable
    Adaptable
    Realistic
    Trackable
    TAP Manual
    3.1-4
    Page 40
    Set Goals
  • 109. SECTIONS 3.3-3.7
    Objectives:
    • Plan an effective job search
    • 110. Understand how to conduct company research
    • 111. Learn about job assistance resources
    • 112. Understand how to begin using the Internet as part of the job search process
    • 113. Analyze job announcements and ads for critical information
    3.3-1
    Job Search Process
  • 114. Looking for Work
    TAP Manual
    Page 44
    3.3-2
    Job Search Process
  • 115. Transition Statistics
    Jobs via newspaper
    Jobs via recruiters & agencies
    Jobs via Internet (non-IT)
    Jobs via Internet
    Jobs via networking/direct contact
    5-10%
    5-15%
    4-8%
    15-40%
    60-80%
    0%
    20%
    40%
    60%
    100%
    80%
    Goal: Hiring Managers per week
    (2)
    Goal: Network Contacts per week
    (40)
    Hours per week in job search
    25 - 35
    Accomplishment Statements
    3.3-3
    15 - 20
    Job Search Process
  • 116. Networking
    TAP Manual
    Page 45
    3.3-4
    Job Search Process
  • 117. Informational Interview
    The best way to get a job is to ask for job information, advice, and referrals; never ask for a job.
    Engage prospects in the 5 R’s of Informational Interviewing
    Reveal useful information and advice
    Refer you to others
    Read your resume
    Revise your resume
    Remember you for future references & job opportunities
    3.3-5
    Job Search Process
    FO&D
  • 118. Job Search Assistance
    1. Internet
    2. State Workforce Agency (Employment Office)
    3. Local Veterans’ Employment Representatives /
    Disabled Veterans’ Outreach Program
    4. Vocational Rehabilitation and Employment
    TAP Manual
    Page 50
    3.5-1
    Job Search Assistance
  • 119. Job Search Assistance
    5. Bureau of Apprenticeship and Training (BAT), U.S. Department of Labor
    6. Headhunters / Private Employment Services
    7. College / School Placement Agencies
    8. Military and Professional Associations and Organizations
    3.5-2
    Job Search Assistance
  • 120. Job Search Assistance
    9. Telephone Directory, Yellow Pages, Industry Directory
    10. Industrial and Craft Unions
    11. Job Fairs
    12. Transition Offices
    13. Chambers of Commerce
    3.5-3
    Job Search Assistance
  • 121. One-Stop Career Centers
    • Every state has centers that provide services at no cost to veterans and job seekers.
    • 122. Available services vary by location.
    • 123. Every center has a veterans’ representative to serve veterans.
    www.careeronestop.org
    3.5-4
    Job Search Assistance
  • 124. Veterans’ Representatives – DVOP
    Disabled Veterans Outreach Program:
    Provides intensive services to meet the employment needs of disabled veterans and other eligible veterans, with the maximum emphasis directed toward serving those who are economically or educationally disadvantaged, including homeless veterans with barriers to employment.
    3.5-5
    Job Search Assistance
  • 125. Veterans’ Representatives – LVER
    Local Veterans Employment Representative:
    Conduct outreach to employers and engage in advocacy efforts with hiring executives to increase employment opportunities for veterans, encourage the hiring of disabled veterans, and generally assist veterans to gain and retain employment.
    3.5-6
    Job Search Assistance
  • 126. One-Stop Centers Can Provide:
    • Job Search Assistance
    • 127. Employment Referrals
    • 128. Skills Assessments
    • 129. Computer / Internet Access
    • 130. Unemployment Assistance
    • 131. Labor Market Information
    • 132. Vocational Guidance
    3.5-7
    Job Search Assistance
  • 133. One-Stop Centers Can Provide:
    • Education & Training Assistance
    • 134. Credentialing & Apprenticeships
    • 135. State and National Job Banks
    • 136. Child Care Resources
    • 137. Transportation Assistance may be available
    • 138. Workforce Investment Act
    • 139. Veterans’ Priority
    3.5-8
    Job Search Assistance
  • 140. Finding a One-Stop Close to You
    3.5-9
    Job Search Assistance
  • 141. Research Sites
    Personality:
    www.humanmetrics.comwww.personalitytype.com
    Find a City:
    www.findyourspot.com
    Salary Calculator, Community Calculator, Moving Wizard:
    www.homefair.com
    Salary Research:
    www.salary.com and www.wageweb.com
    TAP Manual
    Page 53
    Major Job Search Engines:
    www.careerbuilder.com
    www.monster.com /
    3.6-1
    Job Search Online
  • 142. Business Research
    Job Search Research Gateway:
    www.jobhuntersbible.com
    Company Research:
    www.hoovers.com (free & subscription) www.vault.com / www.prnewswire.com
    General Business Information Gateway Site:
    www.ceoexpress.com (free & subscription)
    Access 5900+ Newspapers Worldwide:
    www.thepaperboy.com
    3.6-2
    Job Search Online
  • 143. Researching a Location
    National Association of State Directors of Veterans Affairs – www.NASDVA.com
    State Benefits
    Tax Exemption
    Education
    Burial Allowance
    Auto License Plate
    3.6-3
    Job Search Online
  • 144. Veterans’ Sites
    Veterans’ Employment & Training Service:
    www.dol.gov/vets
    Veterans Transition Master Websites:
    www.dol.gov/elaws/evets.htm
    www.taonline.com
    D.O.D. Transition Gateway Site:
    www.dodtransportal.org
    www.TurboTap.org
    Department of Defense Jobs:
    www.dod.jobsearch.org
    Homeland Defense Jobs:
    3.6-4
    www.usajobs.opm.gov/homeland.asp
    Job Search Online
    FO&D
  • 145. Veterans’ Sites
    Veterans’ Employment & Training Service:
    www.dol.gov/vets
    Troops to Teachers:
    www.proudtoserveagain.com
    Veteran Job Postings:
    www.vetjobs.com
    www.militaryhire.com
    Union Jobs and Apprenticeships:
    www.helmetstohardhats.com
    Business Hiring Partnerships:
    www.nbpjobs.org
    3.6-5
    Job Search Online
  • 146. Owning Your Own Business
    The Veterans Corporation
    www.veteranscorp.org
    Federal Resources for Entrepreneurs
    www.business.gov
    Small Business Administration/S.C.O.R.E.
    www.sba.govandwww.score.org
    National Association for the Self-Employed
    www.nase.org
    3.6-6
    Job Search Online
  • 147. College Resources
    Choosing a College:
    www.collegedata.com
    http://collegenet.com
    Financial Aid and School Research:
    www.princetonreview.com
    Scholarship Search:
    www.fastweb.com
    3.6-7
    Job Search Online
  • 148. SECTIONS 3.8-3.9
    Objectives:
    • Understand how to complete application forms
    • 149. Understand how to find opportunities for Federal Civil Service Employment
    • 150. Understand how to initiate the federal application process
    TAP Manual
    Page 56
    3.8-1
    Application Forms
    FO&D
  • 151. Federal Jobs
    www.usajobs.opm.gov
    http://federaljobs.net
    www.federaljobsearch.com
    NOTE: This site offers free job alerts and paid subscription packages.
    Check with your desired agency job sites for their specific rules.
    TAP Manual
    Page 58
    3.9-1
    Federal Employment
  • 152. Veterans’ Preference
    You may be eligible for Veterans’ Preference in the federal hiring process.
    For more information refer to:
    Veterans’ Preference Advisor
    www.dol.gov/elaws/vetspref.htm
    3.9-2
    Federal Employment
  • 153. Veterans’ Preference
    You may be eligible for Veterans’ Preference in the federal hiring process.
    For more information refer to:
    Veterans’ Preference Advisor
    www.dol.gov/elaws/vetspref.htm
    Veterans’ Employment Opportunity Act (VEOA)
    Veterans’ Recruitment Authority (VRA)
    www.opm.gov/veterans
    3.9-3
    Federal Employment
  • 154. 12 Steps to a Federal Job
    Connect / network with federal employees ‘in the know.’
    Learn the federal agencies and their application methods.
    Review job announcements carefully.
    Identify “core competencies.”
    3.9-4
    Federal Employment
  • 155. 12 Steps to a Federal Job
    5. Use “keywords” to match the job.
    Write your resume to meet agency requirements. (Some require Resumix)
    Create strong Knowledge, Skills & Abilities (KSA’s) in narrative form.
    “Mirror” their language.
    3.9-5
    Federal Employment
  • 156. 12 Steps to a Federal Job
    Apply according to agency rules.
    Develop a tracking process and follow-up with the listed contact.
    Apply early and apply often.
    Get prepared for an interview if you are called.
    3.9-6
    Federal Employment
  • 157. Federal Resume Keys
    Knowledge, Skills & Ability (KSA) statements are very different than civilian resumes
    KSA Format
    Position Held
    Specific Work Situations
    Activities Involved
    Results Gained
    3.9-7
    Federal Employment
    FO&D
  • 158. SECTION 3.10
    Create an Effective Resume
    Supplement
    3.10-1
    Effective Resume
  • 159. SECTION 3.10
    Objectives:
    • Review key elements in the resume writing process
    • 160. Write career objectives and descriptive accomplishment statements
    • 161. Construct a draft resume
    3.10-2
    Effective Resume
  • 162. Your Resume…
    Opens The Door
    In the job search, paper is the great equalizer.
    Most employers want to see you on paper before meeting you in person.
    3.10-3
    Effective Resume
  • 163. Marketing Your Resume
    Basic Job Search Principle
    =
    Market Yourself!
    3.10-4
    Effective Resume
  • 164. Purpose of a Resume
    Marketing Tool – sells YOU!
    Summarizes how your skills and abilities can contribute to their company
    Helps get you a Job Interview
    Employer screening tool
    3.10-5
    Effective Resume
  • 165. The Importance of Career Decision Making
    To write the most effective resume, you need to know what career field you want. Research:
    The career field you would like to pursue
    Where the jobs are and who is hiring
    What qualifications and credentials you need to attain
    How to best market your qualifications
    3.10-6
    Effective Resume
  • 166. Resume Formats
    • Chronological
    • 167. Functional
    • 168. Combination
    • 169. Targeted
    3.10-7
    Effective Resume
  • 170. Resume Formats
    Chronological
    • Focuses on your work history with most recent position first
    • 171. Easy for employers to follow your career history
    • 172. Shows career progression and growth
    3.10-8
    Effective Resume
  • 173. Resume Formats
    Functional
    • Focuses on your skills and experience. Skills are grouped into functional areas
    • 174. Used most often when changing careers or if there are employment gaps
    3.10-9
    Effective Resume
  • 175. Resume Formats
    Combination
    • Combination of the Chronological & Functional resumes
    • 176. Highlights skills and provides the chronological work history that some employers prefer
    3.10-10
    Effective Resume
  • 177. Resume Formats
    Targeted
    • Customized to a specific job
    • 178. Written specifically to the employers’ needs
    3.10-11
    Effective Resume
  • 179. Resume Formats
    Others
    • Federal Resumes
    • 180. Curriculum Vitae
    • 181. Hybrids of Several Styles
    3.10-12
    Effective Resume
  • 182. Resumes
    Which Resume is Best?
    The one that best positions
    your experience for
    the open position!
    3.10-13
    Effective Resume
  • 183. Resume Types
    • Paper (Traditional) Resume
    • 184. Scannable
    • 185. Electronic
    3.10-14
    Effective Resume
  • 186. Paper (Traditional) Resumes: Presentation Tips & Guidelines
    Professional look and feel, good visual appeal, white space for readability
    Page Length
    One to Two Pages
    Font
    Tahoma, Arial, Times New Roman or Verdana
    Font Size
    10 to 12 points
    3.10-15
    Effective Resume
  • 187. Paper (Traditional) Resumes: Presentation Tips & Guidelines (Cont.)
    Bold, italics, & capitalizations to highlight key areas
    Font Styles
    Paper Color
    White, light gray or ivory
    Proofread and spell check
    Place your name and page number on all subsequent pages of your resume
    3.10-16
    Effective Resume
  • 188. Presentation Tips and Guidelines
    Writing Style:
    Always Write in First Person – Omit “ I ”
    Yes
    No
    “Sergeant Jones led a 75-member training team that delivered 100% of all scheduled training seminars worldwide.”
    “Led a 75-member training team that delivered 100% of all scheduled training seminars worldwide.”
    3.10-17
    Effective Resume
  • 189. Resume Types
    Scannable
    To be sent either electronically or in paper format.
    Enables employers in large companies to quickly scan your resume.
    3.10-18
    FO&D
    Effective Resume
  • 190. “Scannable” Resumes: Presentation Tips and Guidelines
    “Plain” resume scanned by company for key words and qualifications
    • DO NOT use highlights such as bold, italics, underlining, graphics, etc.
    • 191. Use fonts such as Arial or Times New Roman.
    • 192. Minimum 11 point font size.
    3.10-19
    Effective Resume
  • 193. “Scannable” Resumes: Presentation Tips and Guidelines (Cont.)
    • No columns or tables
    • 194. Spell out symbols like % and &
    • 195. Place your name and page number on all subsequent pages of your resume
    3.10-20
    Effective Resume
  • 196. Electronic Resumes:Presentation Tips and Guidelines
    Resumes Sent as an Email Attachment
    Use “Printed” or “Traditional” Resume Format
    Professional Look and Feel, Visually Appealing
    Microsoft Word Most Common – Save as Rich Text Format (RTF) Unless Posting Suggests Otherwise
    Review it before you send it!
    3.10-21
    Effective Resume
  • 197. Electronic Resumes:Presentation Tips and Guidelines
    Resumes Pasted in the Body of an Email
    Copy and Paste Resume into Email
    Always Check Formatting Before You Send
    Review it before you send it!
    3.10-22
    Effective Resume
  • 198. Sections of a Resume
    • Contact Information
    • 199. Objective Statement
    • 200. Summary of Qualifications
    • 201. Experience
    • 202. Employment History
    • 203. Education / Training
    3.10-23
    Effective Resume
  • 204. Sections of a Resume:Contact Information
    Janis Jenkins
    123 Pearl Street
    Rockville, Maryland 12345
    Home: (301) 555-1111
    Cell: (301) 444-2222
    Janis-Jenkins@email.com
    JANIS JENKINS
    123 Pearl Street Rockville, MD 12345
    (301) 555-1111 (H) (301) 444-2222 (C)
    Janis-Jenkins@email.com
    3.10-24
    Effective Resume
  • 205. Sections of a Resume:Career Objective Statement
    Targeted Objective (preferred)
    • Lists specific job and company you are applying for
    General Objective (alternative)
    • When you do not know company or specific job applying for
    • 206. Posting on a career website
    • 207. Attending job fairs and handing out resumes
    3.10-25
    Effective Resume
  • 208. Writing Career Objectives
    Concise, short and to the point.
    Target your career objective whenever possible. Don’t make the employer guess.
    Be specific. - don’t write: “Seeking a challenging position with a large company that will provide an opportunity for growth and advancement.”
    What can you do for the employer?
    3.10-26
    Effective Resume
  • 209. Exercise #1
    Write Career Objective Statements
    3.10-27
    Effective Resume
  • 210. Sections of a Resume:Summary of Qualifications
    • Highlights your key skill areas – draws attention to specific skills that support your job goal
    • 211. Paragraph or bulleted list
    • 212. Should include your Security Clearance if you have one
    • 213. Time to “brag” about your best qualities – your “greatest hits”
    3.10-28
    Effective Resume
  • 214. Assessing Skills for the Summary of Qualifications
    • Highlight key wordsor skills listed in the job posting
    • 215. Review your skills statements (from page 22 in the TAP Manual)
    • 216. Select the skill statements that match the key words in the job posting
    • 217. Researchthe company or industry – you may identify additional skills
    3.10-29
    Effective Resume
  • 218. Exercise #2
    Write a Summary of Qualifications
    3.10-30
    Effective Resume
  • 219. Sections of a Resume:Experience
    • Lists your results and/or achievements that relate to the position desired
    • 220. Not a job description
    • 221. Answers the question, “What is this individual going to do for me?”
    • 222. Use numbers, percentages, statistics, examples to illustrate achievements
    3.10-31
    Effective Resume
  • 223. Translating Military Experience to Civilian Terms
    • One of your biggestchallenges
    • 224. Employers may overlook a military member because his or her resume is:
    • 225. Filled with military job titlesand military skillsnot understood
    • 226. Written using military jargon, acronyms and awards
    • 227. Not targeted to job
    It doesn’t matter how qualified you are if the employer can’t understand your resume
    3.10-32
    Effective Resume
  • 228. Military Experience – Civilian Terms
    Go here to convert your military skills into civilian terms
    Website Address:
    http://online.onetcenter.org
    3.10-33
    Effective Resume
  • 229. Additional Websites
    Army COOL and Navy COOL
    https://www.cool.army.mil
    https://www.cool.navy.mil
    VMET
    https://www.dmdc.osd.mil/vmet 
    America’s CareerInfoNet
    www.acinet.org/moc
    Jobsaurus
    www.taonline.com/jobsaurus
    Military.com Translate Your Skills
    www.military.com
    >Career>Skills Translator
    Military Skills Translator
    www.taonline.com/mosdot
    3.10-34
    FO&D
    Effective Resume
  • 230. Skills and Experience
    =
    In the business world
    Military
    Military Platoon Leader, Leading Petty Officer, Section Leader, etc.
    Front Line Supervisor
    Quantify and Qualify with:
    #’s, %’s, and $’s wherever possible!
    3.10-35
    Effective Resume
  • 231. Skills and Experience (Cont.)
    =
    In the business world
    Military
    • Supervised and evaluated up to 75 employees
    • 232. Conducted high quality training for groups up to 25
    • 233. Improved staff productivity & efficiency by 30%
    • 234. Planned and executed logistical support for team with outstanding results
    • 235. Enforced 100% of company policies and procedures
    • 236. Submitted comprehensive and timely reports to supervisor
    • 237. Worked under pressure, multi-tasked, and met tight deadlines
    3.10-36
    Effective Resume
  • 238. Writing Accomplishment Statements
    Allows employers to visualize your contribution.
    Statements should contain:
    Value added results
    Action you took to achieve results
    3.10-37
    Effective Resume
  • 239. Identify Your Skills and Accomplishments
    Use the Transferable Skills Inventory
    Select the skills that relate to the job you want
    Read it Before You Send It!
    Sell your resume by highlighting your major accomplishments and achievements
    Employers want to know…
    “What skills can you offer me?”
    3.10-38
    Effective Resume
  • 240. Writing Accomplishment Statements
    • Use civilian terms
    • 241. Start with an action verb
    • 242. Don’t use “Responsible for”
    • 243. Write in past tense for previous jobs
    • 244. Write in present tense for current job
    • 245. Quantify resultswhen possible. Use:
    • 246. Numbers
    • 247. Percentages
    • 248. Statistics
    • 249. Examples
    3.10-39
    Effective Resume
  • 250. Your Accomplishments
    Improved Safety
    Created a Program
    Increased Performance
    Increased Retention
    Improved Processing Time
    Re-engineered Equipment
    Improved Service Delivery
    Solved Long-Term Problems
    Improved Administration
    Reduced Management
    Quantify
    Scope
    #’s
    $$$
    %
    3.10-40
    Effective Resume
  • 251. Examples
    GOOD – Basic skill / task description
    Provided medical logistics support.
    BETTER – More details
    Ordered and inventoried over $1.2M in medical equipment and supplies.
    Managed staff, equipment, and supplies for a 100 bed medical treatment facility.
    BEST – Accomplishment / Outstanding result
    Saved $30,000 annually by re-designing a supply ordering system that reduced order backlog.
    Reduced supply delivery time 25% by creating a “fast track” ordering system for routine office supplies.
    3.10-41
    Effective Resume
  • 252. Examples
    Inventory Control: “Managed company’s 500-item, $10M stock inventory warehouse with 100% accountability.”
    Logistics: “Processed over 700 annual shipments of personal property and household goods valued in excess of $30M with 98% accuracy.”
    Security:“Supervised the security of $100M of highly sensitive equipment with zero loss.”
    Management: “Developed and managed an annual budget of $50M consistently meeting department’s profit goals.”
    3.10-42
    Effective Resume
  • 253. Exercise #3
    Write Some
    Accomplishment Statements
    3.10-43
    Effective Resume
  • 254. Types of Resumes:Employment History
    Chronological Resume
    - Dates, position, location and experience
    Functional Resume
    - Does not include an employment history
    Combination Resume
    • Dates, position and location
    Targeted Resume
    3.10-44
    Effective Resume
  • 255. Sections of a Resume: Education/Training
    • Include all degrees awarded
    • 256. Highlight special honors such as graduated Cum Laude, with Honors, GPA (if recent grad and only if above 3.5)
    • 257. Include certifications, licenses and course work relevant to job applying for
    • 258. List only military training that supports your job goal!
    3.10-45
    FO&D
    Effective Resume
  • 259. Exercise #4
    Develop the Education and Training Section of Resume
    3.10-46
    Effective Resume
  • 260. What NOT To Include On A Resume
    These items are not recommended on a resume:
    • Marital Status
    • 261. Age
    • 262. Race
    • 263. Photograph
    • 264. Salary
    • 265. Hobbies
    • 266. References
    • 267. Height & Weight
    • 268. Religious or Political Affiliations
    • 269. Names, Ages and Number of Children
    3.10-47
    Effective Resume
  • 270. Exercise #5
    Now let’s tie all of the elements together and start drafting your resume!
    3.10-48
    Effective Resume
  • 271. Resume Review
    Carefully review your resume
    Poorly written resumes and typographical errors result in being “screened” out
    Suggested Reviewers:
    Transition / ACAP Office Staff
    Veterans’ Representatives at your Local One-Stop Career Center
    HR Professional
    Co-workers/Colleagues
    Professional in the Career Field
    3.10-49
    Effective Resume
  • 272. How Resumes Are Submitted
    • “Printed” or Traditional Paper Resume
    • 273. Scannable Resume
    • 274. Electronic Resume
    3.10-50
    Effective Resume
  • 275. Marketing Your Resume
    Networking - #1 Method!
    Personal Referrals
    Professional Associations
    In-Person Cold Calls
    Newspaper or Print Ads
    Job Fairs
    Targeted Job Search Campaigns
    Posting your Resume Online
    Responding to Online Job Postings
    Corporate Websites
    3.10-51
    Effective Resume
  • 276. Summary…
    Resumes:
    Speak for you when you’re not there
    Serve as a marketing tool
    Must highlight your ability to do the job
    Should result in you getting an interview
    3.10-52
    Effective Resume
  • 277. You are now well on your way to completing your resume
    Remember your resume is a “work-in-progress”
    Use this draft resume as a guide to develop and fine tune your final product
    Use the resources at your TAP/ACAP Offices
    They are there to assist you
    Make an appointment today!
    3.10-53
    Effective Resume
  • 278. SECTIONS 4.1-4.2
    Objectives:
    • Prepare for interviews
    • 279. Prepare to take employment tests as part of the interview process
    4.1-1
    InterviewProcess
  • 280. Types of Interviews
    Phone
    Screening
    One-on-One Interview
    4.1-2
    InterviewProcess
  • 281. Types of Interviews
    Stress
    Panel
    Demonstration / Observation
    4.1-3
    InterviewProcess
    FO&D
  • 282. Interview Stages
    1. Introductory Stage
    2. Employer Questions
    3. Applicant Questions
    4. Closing Stage
    TAP Manual
    Page 109
    4.1-4
    InterviewProcess
  • 283. SECTIONS 4.3 – 4.4
    Objectives:
    • Prepare a personal 30-second commercial
    • 284. Prepare for the interview
    4.3-1
    30-Second Commercial
  • 285. Interview Tips
    Be prepared
    Be punctual
    Look professional
    Watch body language
    Be enthusiastic
    Carry a portfolio
    Say thank you
    Smile
    TAP Manual
    Page 113
    4.4-1
    Prepare For Interview
  • 286. SECTION 4.5
    Objective:
    • Learn how to dress properly for a job interview
    4.5-1
    Dress For Success
  • 287. Professional Presence
    Look your best when on an interview!
    You’ll need to look:
    Professional
    Confident
    Competent
    4.5-2
    Dress For Success
  • 288. Impressions
    During a study, sociologist Albert Mehrabian found that when a person is speaking the listener’s attention is divided three ways:
    7% - What is being said
    55% - Appearance
    38% - Tone of voice & Body movement
    4.5-3
    Dress For Success
    FO&D
  • 289. Interview Attire
    Make sure it’s appropriate to the job for which you are applying
    TAP Manual
    Page 115
    4.5-4
    Dress For Success
  • 290. Dress for Men
    A navy blue or gray suit, single breasted, white or pinstripe dress shirt and conservative patterned tie
    Suits:
    Navy blue or gray jacket; coordinated gray, tan, or charcoal slacks, white or pinstripe dress shirt and conservative tie
    4.5-5
    Dress For Success
  • 291. Options
    White, pastel, or pinstripe dress shirt and conservative tie; coordinated navy blue, gray, charcoal, or khaki slacks.
    Plain sports shirt; coordinated navy blue, gray, charcoal, or khaki slacks.
    Clean sports shirt and clean casual pants.
    4.5-6
    Dress For Success
  • 292. Tips for Men
    Hair trimmed, clean shaven; if a beard or mustache, neatly trimmed
    Glasses with up-to-date frames, clear lenses
    Only one ring on each hand
    4.5-7
    Dress For Success
  • 293. Dress for Women
    A seasonal business suit in solid color or conservative pattern with tailored skirt
    Blouse in a complimentary solid color such as white, cream or pastel
    Coordinating blouse and tailored skirt in appropriate length
    TAP Manual
    Page 116
    4.5-8
    Dress For Success
  • 294. Options
    Tailored Pants Suit
    Tailored dress in solid color or conservative print or pattern and appropriate length
    4.5-9
    Dress For Success
  • 295. Tips for Women
    In general, hair style, jewelry,
    make-up and shoes should be stylish, but conservative!
    4.5-10
    Dress For Success
  • 296. Remember…
    You only get ONE chance to make a first impression! Make it count.
    4.5-11
    Dress For Success
  • 297. SECTIONS 4.6-4.7
    Objectives:
    • Sharpen listening skills
    • 298. Interpret body language
    4.6-1
    Listening Skills
  • 299. Sharpen Listening Skills
    Control distractions
    Focus on key words
    Use nonverbal signals
    Ask clarifying questions
    Take notes
    Paraphrase
    TAP Manual
    Page 117
    4.6-2
    Listening Skills
  • 300. The Way We Communicate
    TAP Manual
    Page 118
    4.7-1
    Body Language
  • 301. SECTIONS 4.8-4.9
    Objectives:
    • Prepare to answer employer questions
    • 302. Prepare questions to ask of employers
    4.8-1
    Answer Questions
  • 303. Your Answers Should:
    1. Be brief
    2. Use specific examples
    3. Show thought
    4. Make connections to the job / company
    5. Describe how you work
    6. Show results, numbers, figures, quantities
    TAP Manual
    Page 120
    4.8-2
    Answer Questions
  • 304. Mock Interview Guide
    Introductions
    Review position to be discussed
    Each panel member asks one question
    “Tell me about yourself.”
    Pick two other questions from pgs 121 – 123
    Candidate asks one question
    Closing
    Critique / Feedback
    Switch roles and repeat
    4.8-3
    Answer Questions
    FO&D
  • 305. SECTIONS 4.10-4.11
    Objectives:
    • Evaluate interviews
    • 306. Write thank you letters as a follow-up to an interview
    • 307. Analyze a rejection subsequent to an interview
    4.10-1
    Follow-Up After Interview
  • 308. Interview Follow-up
    Evaluate your interview
    Post interview checklist
    Analyze why you didn’t get the job
    Send thank you card or letter
    Contact Company
    Set a follow-up timeline at close of interview
    TAP Manual
    Page 131
    4.10-2
    Follow-Up After Interview
  • 309. Why You Might Not Get The Job
    A situation at the company
    Your match at the company
    Your interview performance
    4.11-1
    Why You Did Not Get The Job
  • 310. Why You Might Not Get The Job
    Sometimes the Company:
    Hires from within
    Hires a more experienced applicant
    Does not hire
    4.11-2
    Why You Did Not Get The Job
  • 311. Why You Might Not Get The Job
    Sometimes You:
    Are over or under qualified
    Have a conflicting work style
    4.11-3
    Why You Did Not Get The Job
  • 312. Interview Tips
    Interview preparation
    Show enthusiasm, confidence and interest
    Good eye contact and body language
    Have positive language
    4.11-4
    Why You Did Not Get The Job
    FO&D
  • 313. Interview Tips (Cont.)
    Avoid evasive or vague answers
    Be pleasant and have appropriate attitude
    Positive responses about everything
    Positive body language
    4.11-5
    Why You Did Not Get The Job
  • 314. Be Aware of Communicating
    Lack of goals
    Short terms needs
    Cynical or defensive attitude
    Differing values from the organization
    4.11-6
    Why You Did Not Get The Job
  • 315. SECTIONS 5.1-5.3
    Objectives:
    • Evaluate job offers
    • 316. Negotiate terms of employment
    • 317. Effectively communicate decisions to employers
    TAP Manual
    Page 137
    5.1-1
    Evaluate Job Offers
  • 318. Understanding Salary Ranges
    Job Salary Range
    $40K - $60K
    Midpoint or Market Value
    $50K
    Beginner Range
    $40K - $45K
    Experienced Range
    $45K - $50K
    Highly Qualified Range
    $50K - $60K
    5.2-1
    Note: Probable actual maximum: $57.5K
    NegotiateJob Offers
  • 319. Before You Negotiate
    Delightful
    What would absolutely delight you?
    $45K
    Offer
    Industry Standard
    What is the industry standard?
    $36K
    What do you absolutely need?
    $34K
    Need
    TAP Manual
    Page 142
    5.2-2
    NegotiateJob Offers
  • 320. Negotiation Tips
    Know employer’s salary range
    Know the industry standard
    Communicate your worth, not needs
    5.2-3
    NegotiateJob Offers
  • 321. Negotiation Tips (Cont.)
    Present accomplishments in a manner that will clearly show how their company will benefit. ALWAYS show added value!
    Compare your skills to their requirements
    Remember salary does not include benefits
    5.2-4
    NegotiateJob Offers
  • 322. When to Negotiate Salary
    Best Time to Negotiate
    Too
    Late
    Offer accepted!
    Offer Extended
    You’re our candidate!
    You’re in the running!
    Your Bargaining Position
    You might be a fit
    Too
    Early
    Who are you?
    5.2-5
    NegotiateJob Offers
    FO&D
  • 323. Defer the Salary Question
    “If you don’t mind, I’d prefer to give you a specific answer after I know more about the position.”
    “I have completed extensive industry salary research and was wondering what the salary range is in your company for a person with my qualifications?”
    5.2-6
    NegotiateJob Offers
  • 324. Defer the Salary Question
    “Before we discuss salary, I would like to make sure that this is the best fit for both of us.”
    5.2-7
    NegotiateJob Offers
  • 325. Defer the Salary Question
    Do your research and be prepared!
    (You may at least have to give a salary range)
    5.2-8
    NegotiateJob Offers
  • 326. Total Compensation Package
    Indirect
    Direct
    BASE PAY
    BENEFITS AND PERKS
    Exempt
    Non-exempt
    Sales
    All Employees
    Paid Vacations / Holidays / Sick
    Health, Life and Disability
    Discounted Stock Purchases
    Education Assistance
    Employee Assistance Program
    Elder Care / Child Care Funds
    401(k)
    VARIABLE PAY
    Bonus
    Commission
    Spotlight Awards / Stock Options
    5.2-9
    NegotiateJob Offers
    FO&D
  • 327. Negotiations
    Internal Equity
    How much others in the company are making above and below your position
    External Equity
    How much the position pays among others in the industry for that geographic area
    Personal Equity
    How much you need to make it fit within your budget and needs
    5.2-10
    NegotiateJob Offers
  • 328. Before you Respond, Check Out:
    Who will you be working for and at what level in the organization?
    Who would you be working with and how many people would you be supervising?
    Is performance or seniority most important for compensation increases and promotions?
    Does this job involve extensive travel?
    5.2-11
    NegotiateJob Offers
  • 329. Remember…
    Don’t accept a job offer until...
    You’ve gotten to know them
    You know what the job entails
    You’ve decided you want to work there
    They’ve seen you at your best
    They can see how you match
    They’ve said “We want you”
    5.2-12
    NegotiateJob Offers
  • 330. SECTIONS 6.1-6.5
    Objective:
    • Review available transition support and assistance resources
    6.1-1
    Support and Assistance
  • 331. Starting Your Own Business
    Small Business Assistance for Veterans
    TAP Manual
    Page 159
    6.5-1
    Small Business
    FO&D
  • 332. Small Business Administration and Partners
    Services and Programs Include:
    • SBA Loan Guaranties
    • 333. Microloans
    • 334. Military Reservist Economic Injury Disasterwww.sba.gov/disaster_recov/loaninfo/militaryreservist.html
    • 335. Venture Capital
    • 336. Surety Bond Guarantee Program
    6.5-2
    Small Business
  • 337. Programs and Services (Cont.)
    • SCORE Counseling
    • 338. Online Training Federal Contracting Assistance
    • 339. Advocacy
    • 340. Regulatory Fairness
    6.5-3
    Small Business
  • 341. Information Online
    • For Veterans and Service Connected
    Veterans www.sba.gov/vets
    • For Self-employed Reserve and National
    Guard Members www.sba.gov/reservists
    • See handout for additional websites to
    specific programs
    6.5-4
    Small Business
  • 342. Support and Assistance
    Federal Student Aid Overview
    Federal Student Aid- 1
  • 343. What is Federal Student Aid?
    Federal Student Aid
    An office of the U.S. Department of Education ensures that all eligible individuals can benefit from federally funded or federally guaranteed financial assistance for education beyond high school.
    “We consistently champion the promise of postsecondary education to all Americans —and its value to our society.”
    Federal Student Aid- 2
  • 344. What is Federal Student Aid?
    Most basic eligibility requirements are that you must:
    Demonstrate financial need
    Be a U.S. citizen (or, for most programs, an eligible noncitizen)
    Have a valid Social Security number and,
    Be qualified to obtain a postsecondary education
    Possess either a high school diploma or General Education Development (GED) certificate
    Federal Student Aid- 3
  • 345. How To Apply
    Complete the Free Application for Federal Student Aid (FAFSA)
    Review your Student Aid Report (SAR)
    Contact the school(s) you might attend
    Contact financial aid office
    Federal Student Aid- 4
  • 346. For More Information
    Visit the Web Site: www.federalstudentaid.ed.gov
    or call
    Federal Student Aid
    Information Center (FSAIC)
    1-800-4-FED-AID (1-800-433-3243)
    TTY 1-800-730-8913
    1-319-337-5665 (not a toll free number)
    Federal Student Aid- 5
  • 347. Closing
    CRITIQUES
    EXPECTATIONS MET
    FOLLOW-UP SERVICES
    Closing-1
  • 348. Closing
    THANK YOU FOR YOUR SERVICE AND COMMITMENT TO THE NATION!
    Good Luck!
    Closing- 2
    FO&D