Sourcing – Generation of Technology… Web Version 2 Pre Web Web Version 1 4
Linear vs. Social Recruiting
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FREE Diversity Sourcing Tool
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Active vs. Passive ACTIVE JOB SEEKERS Advantages Quality candidates can be active candidates, too. There is no question about their interest level. Flexible. Eager to make themselves readily available to interview and join the team. May be more willing to negotiate on salary and benefits because motivated to find a new opportunity. Disadvantages They may be desperate to leave their current job or if they are unemployed, to find a new opportunity, therefore, they may jump at the wrong opportunity. Sometimes active candidates who are unemployed are that way for a reason. Active candidates may apply in droves and many may not be qualified. Because they are active, they may be off the market quickly. PASSIVE JOB SEEKERS Advantages May find quality candidates who would not have come to light otherwise. May identify quality candidates that no one else has contacted. May be the best source for candidates with difficult to find or unique skill sets or experience. Will tend to be more selective about finding the right position and not jump at just anything. Disadvantages The process of finding quality passive candidates and changing them into active ones can be very time consuming and not be worth the desired end results. May be more likely to back out once into the recruiting process. Longevity with a company may result in higher expectations and demands; therefore, it is very important to determine what will entice them to move to a new organization.
More and more people are using internet search to find jobs – it’s now their first port of call 84% of job hunters use the internet to find jobs
61% researched companies
46% researched roles and industries
38% looked for recruitment agents
32% researched education opportunities
70% of job hunters submitted an application online Source: 2008-09 Australia Employment Search Report – Nielsen Online
Job Description What does a job description contain? How can you attract the right talent in a job description? Following are a key element for a well written job description:
Title of the position
Reference Code (Requisition Number)
Type of position
Introducing the Organization
1 Talent Acquisition Pre-screening
Pre-screening Questions The employer interviews, often by phone by a human resource person or by an outside recruiter hired by the employer, in order to check for initial qualifications. How many years of experience do you have? Do you have a CPA? Have you led a management team? Do you have a Bachelors degree in Accounting? Are you able to travel? List your current professional licenses you currently hold?
Talent Acquisition Interview
Types of Interview
Technical - The candidate is asked questions that specifically relate to the job requirements and have right / wrong answers.
Committee - The candidate is interviewed by a number of people at the same time. Some organizations refer to this method as “Panel Interview.”
Traditional - The candidate sits and talks with the interviewer usually at the company’s facility. Questions are focused on the candidate’s attitudes; values, and traditional skills.
Behavioral - A behavior exhibited in one circumstance will be exhibited in other circumstances as well. The more recent the past behavior, the more likely it is to be repeated. The more often the behavior was demonstrated over time, the higher the probability it will be repeated in the future.
Behavioral Based Questions Behavior-based questions: These require candidates to share a specific example from their past experience. Each complete answer from a candidate should be in the form of STAR response – Situation/Task, Action and Result. Examples: Tell me about a crisis you could have prevented. Did you do anything differently after the crisis had passed? Tell me how you resolve crises by deploying your team members. Give me a specific example. Crises usually require us to act quickly. In retrospect, how would you have handled a recent crisis differently, if you had been given more time to think before acting? 15
Targeted Selection Statistics
PMA Targeted Selection Interview Commitment to Quality Collecting Data Understanding the Application Coaching Risk Identification and Responses Service Delivery Consultation Networking Documentation of work performed Teamwork Knowledge and Learning Leading Change Staying Current Adaptability Technology and Systems Budgeting Documentation Prioritization Specialized Skill/Knowledge Planning & Resource Utilization Interpersonal skills Goal Orientation Leadership Strategic Focus
TSI Practice25 minute Exercise
Other interviewing tips Do far more listening (80%) than talking (20%) Ask all the questions, but let the discussion unfold naturally Allow candidate to ask questions after you have finished asking yours “We’ll make an offer to the person we choose based on their skills and experience” Close by telling them what will happen next
The Interview Process and Beyond After the Interview: Let the candidates know what they can expect: Always end the interview on a positive note, but be genuine. Don’t tell candidate to call you if you don’t mean it. If the candidate is a good fit, be clear about what the next steps would be. The job market is always competitive when looking for good people. We need to realize that we're selling ourselves as much as candidates are trying to sell themselves. It's important to treat people well during the interview process. I never want to lose a potential customer or cause a candidate to have a negative impression of our company. Your interview process reflects the value your company places on each candidate and, by extension, each employee. Be a good ambassador for your company by conducting a professional interview, communicating honestly, and basing hiring decisions on an honest evaluation of each candidate's capabilities. Not only will you make great hires, but you'll build goodwill in the community and enhance your future recruiting efforts. 20
Legal Interview Questions & Hiring Guidelines Definition of an Illegal Questions Title VI, The Americans with Disabilities Act, and other Federal and State acts forbid employers from discriminating against any person on the basis of sex, race, national origin, religion or disability. Therefore, an illegal question is any question pertaining to any of these areas that could be construed discriminatory and is completely unrelated to any requirement of the position. Questions must be focused only to determine a candidate’s capability to perform the essential functions you have defined for the job. 21
Interview Bias You as the interviewer may unconsciously make assumptions about some candidates based on the way they speak; their age; or any of the background information that the candidates may have listed on their Resume. The following are some of the more common interview bias that even the most seasoned interviewer sometimes fall into: First impression – This bias can work either for or against a candidate, depending on the interviewer’s first impression. A candidate who is very nervous and stutters during the first few minutes may be viewed as less qualified even if during the remainder of the interview they are poised and well spoken. Gut feeling – The gut feeling bias occurs when the interviewer relies on an intuitive feeling that the candidate is a good or bad fit for the position without looking at whether or not the individual’s qualifications meet the criteria established by the job specifications and candidate profile. Halo effect – The halo effect occurs when the interviewer evaluates a candidate positively based on a single characteristic. For example, a candidate’s self-confident attitude may overshadow a lack of experience in a particular requirement. 22
A great resource! Society for Human Resource Management www.shrm.org
Talent Acquisition Background Check
Employment Background Check Former Employer Organization Name Candidate Title with Organization Candidate Salary Start and End date If unable to contact company (W2, Paystub or 1099) Criminal/Federal Check (misdemeanor, DWI, Theft, Felony, Federal Offence…etc) Credit Check – Financial Positions ONLY References (Not acceptable as per USA standards)
Talent Acquisition On-boarding
Onboarding Follow up with employee on first day to welcome them to the firm Follow up for referrals Buddy Program First 14 Days: Independence, 401k plan, Complete any outstanding courses (Ethics & Compliance and Independence First 7 Days: DTE, Benefits , Independence, Ethics & Compliance , Review industry guidelines First 31 Days: Ensure that all necessary training has been completed. (Ethics & Compliance) Benefits First 6 Months: Ensure that all training requirements have been meet as well as continue to take additional training.
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