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Incidents and events surrounding the disappearance of Malaysia Airlines Flight MH370 have been complex and varied. How the crisis has been managed provides some very clear lessons for crisis leadership and crisis management development for other businesses and executive managers.
We have been monitoring the incident and it’s impact from the beginning, along with providing updated analysis and advice. Here are our 5 top crisis management lessons from flight MH370 based on the data collected and input from our expert crisis team.
Remember, we qualify a crisis as “an unplanned incident or several simultaneous incidents that significantly affect a business”. Ordinarily this event would have been coordinated by “incident management” or “priority management” teams as there would have been effective teams, plans and preparations for this scenario as a plausible outcome of operating an international airline. As we see this as lacking or ineffective, we qualify this event as a crisis.