Solution Manager Deployment

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Solution Manager Deployment at Australia Post

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  • Solution Manager Deployment

    1. 1. SAP Solution Manager Deployment & Demonstration
    2. 2. Landing new Solution Manager functionality Standardise Teach process to other support staff Innovate Deploy and document functionality Fund next innovation Core Processes that reduce support costs and bring differentiation Context All other processes bring productivity Invent Prioritise New SolMan functionality Commoditise New process becomes business as usual
    3. 3. Motivation <ul><li>AusPost has a large investment in NetWeaver technology (over 50 instances) </li></ul><ul><li>AusPost has several NetWeaver usage types (CRM, ERP, PI, BI, EP, SRM, GRC, etc) </li></ul><ul><li>AusPost allocated budget to deploy cost saving initiatives and improved quality through Solution Manager deployment </li></ul><ul><li>SolMan landscape designed on scalable IBM PowerVM technology. </li></ul><ul><li>SolMan Production and Non-Production systems deployed </li></ul><ul><li>SolMan functionality prioritised and deployed one Work Center at a time. </li></ul><ul><li>All new processes and functionality documented and stored in SolMan learning maps </li></ul><ul><li>SolMan activities part of day to day support duties </li></ul><ul><li>Several management reports created and distributed </li></ul><ul><li>SolMan is evolving into a mission critical system at AusPost </li></ul><ul><li>Support staff using SolMan features in day to day activities </li></ul>
    4. 4. SLD Landscape – AusPost view PRJ DEV PRJ TST <ul><li>R/3 </li></ul><ul><li>BI </li></ul><ul><li>EP/KM </li></ul><ul><li>R/3 </li></ul><ul><li>BI </li></ul><ul><li>EP/KM </li></ul><ul><li>PI </li></ul><ul><li>PI </li></ul><ul><li>CRM </li></ul><ul><li>CRM </li></ul><ul><li>SCM </li></ul><ul><li>SCM </li></ul>DEV TST <ul><li>R/3 </li></ul><ul><li>BI </li></ul><ul><li>EP/KM </li></ul><ul><li>R/3 </li></ul><ul><li>BI </li></ul><ul><li>EP/KM </li></ul>PRD <ul><li>R/3 </li></ul><ul><li>BI </li></ul><ul><li>EP/KM </li></ul><ul><li>PI </li></ul><ul><li>PI </li></ul><ul><li>PI </li></ul><ul><li>CRM </li></ul><ul><li>CRM </li></ul><ul><li>CRM </li></ul><ul><li>SCM </li></ul><ul><li>SCM </li></ul><ul><li>SCM </li></ul><ul><li>Solution Manager </li></ul><ul><li>Solution Manager </li></ul><ul><li>NWDI </li></ul><ul><li>NWDI </li></ul><ul><li>MI </li></ul><ul><li>MI </li></ul><ul><li>SRM </li></ul><ul><li>SRM </li></ul><ul><li>MI </li></ul><ul><li>SRM </li></ul><ul><li>GRC </li></ul><ul><li>GRC </li></ul>
    5. 5. The right tool for everyone
    6. 6. Functionality deployed SMSY and EWA <ul><li>Define complete AusPost landscape (smsy for reporting) </li></ul><ul><li>SMSY stores overview graphics (server, database & systems) </li></ul><ul><li>SMSY data is added manually, automatically from SLD and SAPnet </li></ul><ul><li>SMSY has analysis reporting of all instances </li></ul><ul><li>Stores landscape components details (servers, databases, systems & system components) </li></ul><ul><li>Stores system groups and logical components (project landscapes and logical components) </li></ul><ul><li>Stores product definitions </li></ul><ul><li>Automatic reports Early Watch and Service Level (EWA, SLR) </li></ul><ul><li>Easy to setup (RFC and SDCCN prerequisites) </li></ul><ul><li>Early Watch Reports (EWA) can be automatically emailed </li></ul><ul><li>Service Level Reports (SLR) can be customized </li></ul><ul><li>Central SLD makes everything s much easier </li></ul>
    7. 7. Monitoring and Alerting and Generic Reporting <ul><li>Monitoring and alerting (CCMS alerts and Open Tasks) </li></ul><ul><li>Central system monitoring </li></ul><ul><li>Central system alerting </li></ul><ul><li>Central Auto – reactions (email, alert inbox, SNMP traps link to CA Unicentre) </li></ul><ul><li>Generic reporting (dbacockpit, ST06n across all systems) </li></ul><ul><li>DBACOCKPIT allows central database monitoring (SLD aware) </li></ul><ul><li>ST06n allows operating system monitoring </li></ul><ul><li>Central Performance History </li></ul><ul><li>RZ23n create your own performance reports </li></ul>
    8. 8. Wily Introscope and EHP1 <ul><li>Wily Introscope (ABAP, and J2EE agents) </li></ul><ul><li>Wily is used for debugging performance issues on a NetWeaver stack </li></ul><ul><li>SAP gets a right to view (free licence) for SAP dashboards only </li></ul><ul><li>The is no alerting capability with the right to view license </li></ul><ul><li>Links to root cause analysis work center </li></ul><ul><li>Enhancement Pack 1 (essential platform for new functionality) </li></ul><ul><li>EPH1 SP3 delivered a lot of new functionality </li></ul><ul><li>Australia Post was one of the first customers on EHP1 (our blog was well read) </li></ul><ul><li>Support Pack 3 for EHP1 implemented without a single glitch </li></ul>
    9. 9. Work Centers <ul><li>Work centers (note: US spelling of centre as per transaction) </li></ul><ul><li>Central area for all new functionality </li></ul><ul><li>Root Cause Analysis work center </li></ul><ul><li>Uses Wily engine </li></ul><ul><li>System Monitoring work center </li></ul><ul><li>Uses BI engine </li></ul><ul><li>Change management work center </li></ul><ul><li>Support pack stacks tab shows current levels of production versions + links to SAPNet </li></ul><ul><li>Maintenance Optimizer controls planning and downloading of all patches (mandatory) </li></ul><ul><li>NetWeaver business client for role based work center display </li></ul>
    10. 10. Solution Manager Learning Maps <ul><li>Common repository for all support documentation </li></ul><ul><li>Transaction solar02 </li></ul><ul><li>Upload and store learning documents in SolMan database </li></ul><ul><li>Create web browser learning documentation links </li></ul><ul><li>Can e-mail links for training documentation </li></ul><ul><li>Allows for document reviewing and version control </li></ul>
    11. 11. Next for Deployment <ul><li>Downtime management (calendar of all planned outages) </li></ul><ul><li>System Landscape Management work center </li></ul><ul><li>Transaction SOLMAN_DOWNTIME_MGMT </li></ul><ul><li>BI Reporting direct from Solution Manager </li></ul><ul><li>Web app designer and query designer enabling </li></ul><ul><li>Redwood – Central background processing (SM37 job management) </li></ul><ul><li>Connecting non SAP systems to SolMan (BOBJ, ePOS, LEA) </li></ul><ul><li>Central service connections (SAPNet remote support connections) </li></ul><ul><li>Change Management (can record changes across the SAP landscape) </li></ul><ul><li>SolMan high availability </li></ul>
    12. 12. Links <ul><li>Max Attention resource Robert Garcia (was here 5 days per month) </li></ul><ul><li>New Max Attention resource Kai Hirsch (working closely with Basis) </li></ul><ul><li>SD1 – AusPost SolMan Sandpit (used to socialise new functionality) </li></ul><ul><li>PS1 – AusPost SolMan Production (used to monitor entire SAP landscape) </li></ul><ul><li>www.service.sap.com/rkt-solman (over 100 hours free tuition) </li></ul><ul><li>http:// service.sap.com/solutionmanager (broadcasting series) </li></ul><ul><li>wiki.sdn.sap.com/wiki/display/SM (Solution Manager wiki) </li></ul><ul><li>www.sdn.sap.com/irj/scn/forums (Solution Manager Forum) </li></ul><ul><li>www.service.sap.com /diagnostics (Wily Information) </li></ul><ul><li>help.sap.com/saphelp_smehp1/helpdata/en/b3/64c33af662c514e10000000a114084/frameset.htm </li></ul><ul><li>www.wilytech.net/solutions/products/IntroscopeForNetWeaver.html (Wily website) </li></ul>
    13. 13. Questions?

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