SAP Solution Manager Deployment & Demonstration

Landing new Solution Manager functionality Standardise Teach process to other support staff Innovate Deploy and document functionality Fund next innovation Core Processes that reduce support costs and bring differentiation Context All other processes bring productivity Invent Prioritise New SolMan functionality Commoditise New process becomes business as usual

Motivation AusPost has a large investment in NetWeaver technology (over 50 instances) AusPost has several NetWeaver usage types (CRM, ERP, PI, BI, EP, SRM, GRC, etc) AusPost allocated budget to deploy cost saving initiatives and improved quality through Solution Manager deployment SolMan landscape designed on scalable IBM PowerVM technology. SolMan Production and Non-Production systems deployed SolMan functionality prioritised and deployed one Work Center at a time. All new processes and functionality documented and stored in SolMan learning maps SolMan activities part of day to day support duties Several management reports created and distributed SolMan is evolving into a mission critical system at AusPost Support staff using SolMan features in day to day activities

AusPost has a large investment in NetWeaver technology (over 50 instances)

AusPost has several NetWeaver usage types (CRM, ERP, PI, BI, EP, SRM, GRC, etc)

AusPost allocated budget to deploy cost saving initiatives and improved quality through Solution Manager deployment

SolMan landscape designed on scalable IBM PowerVM technology.

SolMan Production and Non-Production systems deployed

SolMan functionality prioritised and deployed one Work Center at a time.

All new processes and functionality documented and stored in SolMan learning maps

SolMan activities part of day to day support duties

Several management reports created and distributed

SolMan is evolving into a mission critical system at AusPost

Support staff using SolMan features in day to day activities

SLD Landscape – AusPost view PRJ DEV PRJ TST R/3 BI EP/KM R/3 BI EP/KM PI PI CRM CRM SCM SCM DEV TST R/3 BI EP/KM R/3 BI EP/KM PRD R/3 BI EP/KM PI PI PI CRM CRM CRM SCM SCM SCM Solution Manager Solution Manager NWDI NWDI MI MI SRM SRM MI SRM GRC GRC

R/3

BI

EP/KM

R/3

BI

EP/KM

PI

PI

CRM

CRM

SCM

SCM

R/3

BI

EP/KM

R/3

BI

EP/KM

R/3

BI

EP/KM

PI

PI

PI

CRM

CRM

CRM

SCM

SCM

SCM

Solution Manager

Solution Manager

NWDI

NWDI

MI

MI

SRM

SRM

MI

SRM

GRC

GRC

The right tool for everyone

Functionality deployed SMSY and EWA Define complete AusPost landscape (smsy for reporting) SMSY stores overview graphics (server, database & systems) SMSY data is added manually, automatically from SLD and SAPnet SMSY has analysis reporting of all instances Stores landscape components details (servers, databases, systems & system components) Stores system groups and logical components (project landscapes and logical components) Stores product definitions Automatic reports Early Watch and Service Level (EWA, SLR) Easy to setup (RFC and SDCCN prerequisites) Early Watch Reports (EWA) can be automatically emailed Service Level Reports (SLR) can be customized Central SLD makes everything s much easier

Define complete AusPost landscape (smsy for reporting)

SMSY stores overview graphics (server, database & systems)

SMSY data is added manually, automatically from SLD and SAPnet

SMSY has analysis reporting of all instances

Stores landscape components details (servers, databases, systems & system components)

Stores system groups and logical components (project landscapes and logical components)

Stores product definitions

Automatic reports Early Watch and Service Level (EWA, SLR)

Easy to setup (RFC and SDCCN prerequisites)

Early Watch Reports (EWA) can be automatically emailed

Service Level Reports (SLR) can be customized

Central SLD makes everything s much easier

Monitoring and Alerting and Generic Reporting Monitoring and alerting (CCMS alerts and Open Tasks) Central system monitoring Central system alerting Central Auto – reactions (email, alert inbox, SNMP traps link to CA Unicentre) Generic reporting (dbacockpit, ST06n across all systems) DBACOCKPIT allows central database monitoring (SLD aware) ST06n allows operating system monitoring Central Performance History RZ23n create your own performance reports

Monitoring and alerting (CCMS alerts and Open Tasks)

Central system monitoring

Central system alerting

Central Auto – reactions (email, alert inbox, SNMP traps link to CA Unicentre)

Generic reporting (dbacockpit, ST06n across all systems)

DBACOCKPIT allows central database monitoring (SLD aware)

ST06n allows operating system monitoring

Central Performance History

RZ23n create your own performance reports

Wily Introscope and EHP1 Wily Introscope (ABAP, and J2EE agents) Wily is used for debugging performance issues on a NetWeaver stack SAP gets a right to view (free licence) for SAP dashboards only The is no alerting capability with the right to view license Links to root cause analysis work center Enhancement Pack 1 (essential platform for new functionality) EPH1 SP3 delivered a lot of new functionality Australia Post was one of the first customers on EHP1 (our blog was well read) Support Pack 3 for EHP1 implemented without a single glitch

Wily Introscope (ABAP, and J2EE agents)

Wily is used for debugging performance issues on a NetWeaver stack

SAP gets a right to view (free licence) for SAP dashboards only

The is no alerting capability with the right to view license

Links to root cause analysis work center

Enhancement Pack 1 (essential platform for new functionality)

EPH1 SP3 delivered a lot of new functionality

Australia Post was one of the first customers on EHP1 (our blog was well read)

Support Pack 3 for EHP1 implemented without a single glitch

Work Centers Work centers (note: US spelling of centre as per transaction) Central area for all new functionality Root Cause Analysis work center Uses Wily engine System Monitoring work center Uses BI engine Change management work center Support pack stacks tab shows current levels of production versions + links to SAPNet Maintenance Optimizer controls planning and downloading of all patches (mandatory) NetWeaver business client for role based work center display

Work centers (note: US spelling of centre as per transaction)

Central area for all new functionality

Root Cause Analysis work center

Uses Wily engine

System Monitoring work center

Uses BI engine

Change management work center

Support pack stacks tab shows current levels of production versions + links to SAPNet

Maintenance Optimizer controls planning and downloading of all patches (mandatory)

NetWeaver business client for role based work center display

Solution Manager Learning Maps Common repository for all support documentation Transaction solar02 Upload and store learning documents in SolMan database Create web browser learning documentation links Can e-mail links for training documentation Allows for document reviewing and version control

Common repository for all support documentation

Transaction solar02

Upload and store learning documents in SolMan database

Create web browser learning documentation links

Can e-mail links for training documentation

Allows for document reviewing and version control

Next for Deployment Downtime management (calendar of all planned outages) System Landscape Management work center Transaction SOLMAN_DOWNTIME_MGMT BI Reporting direct from Solution Manager Web app designer and query designer enabling Redwood – Central background processing (SM37 job management) Connecting non SAP systems to SolMan (BOBJ, ePOS, LEA) Central service connections (SAPNet remote support connections) Change Management (can record changes across the SAP landscape) SolMan high availability

Downtime management (calendar of all planned outages)

System Landscape Management work center

Transaction SOLMAN_DOWNTIME_MGMT

BI Reporting direct from Solution Manager

Web app designer and query designer enabling

Redwood – Central background processing (SM37 job management)

Connecting non SAP systems to SolMan (BOBJ, ePOS, LEA)

Central service connections (SAPNet remote support connections)

Change Management (can record changes across the SAP landscape)

SolMan high availability

Links Max Attention resource Robert Garcia (was here 5 days per month) New Max Attention resource Kai Hirsch (working closely with Basis) SD1 – AusPost SolMan Sandpit (used to socialise new functionality) PS1 – AusPost SolMan Production (used to monitor entire SAP landscape) www.service.sap.com/rkt-solman (over 100 hours free tuition) http:// service.sap.com/solutionmanager (broadcasting series) wiki.sdn.sap.com/wiki/display/SM (Solution Manager wiki) www.sdn.sap.com/irj/scn/forums (Solution Manager Forum) www.service.sap.com /diagnostics (Wily Information) help.sap.com/saphelp_smehp1/helpdata/en/b3/64c33af662c514e10000000a114084/frameset.htm www.wilytech.net/solutions/products/IntroscopeForNetWeaver.html (Wily website)

Max Attention resource Robert Garcia (was here 5 days per month)

New Max Attention resource Kai Hirsch (working closely with Basis)

SD1 – AusPost SolMan Sandpit (used to socialise new functionality)

PS1 – AusPost SolMan Production (used to monitor entire SAP landscape)

www.service.sap.com/rkt-solman (over 100 hours free tuition)

http:// service.sap.com/solutionmanager (broadcasting series)

wiki.sdn.sap.com/wiki/display/SM (Solution Manager wiki)

www.sdn.sap.com/irj/scn/forums (Solution Manager Forum)

www.service.sap.com /diagnostics (Wily Information)

help.sap.com/saphelp_smehp1/helpdata/en/b3/64c33af662c514e10000000a114084/frameset.htm

www.wilytech.net/solutions/products/IntroscopeForNetWeaver.html (Wily website)

Questions?