Application Lifecycle Management at AusPost
Application Lifecycle Management  <ul><li>Introduce operational cost savings though innovation.  </li></ul><ul><li>Solutio...
Motivation <ul><li>L arge investment in NetWeaver technology (over  8 0 instances) </li></ul><ul><li>Several NetWeaver usa...
SAP Landscape – AusPost view 2008 DEV TST <ul><li>R/3 </li></ul>PRD <ul><li>PI </li></ul><ul><li>Solution Manager </li></u...
SAP Landscape – AusPost view 2010 PRJ TST DEV TST <ul><li>R/3 </li></ul><ul><li>BW </li></ul><ul><li>EP/KM </li></ul>PRD <...
Innovation <ul><li>Something that is not business as usual but adds business value.   </li></ul><ul><li>Innovation must:- ...
Incrementalism <ul><li>ALM functionality should be  grown  in  incremental development  </li></ul><ul><li>E ach deployment...
Explore value of ALM deployment <ul><li>Initial  set-up  steps required to reap the value of the various  ALM features </l...
AusPost Top 10 ALM initiatives to reduce costs <ul><li>Fast Payback </li></ul><ul><li>Automatic Maintenance Certificate re...
Automatic Maintenance Certificate Renewal   <ul><li>Saves us ~ 300 hours per year </li></ul><ul><li>www.sdn.sap.com/irj/sc...
Automated alerts  <ul><li>Monitoring and alerting (CCMS alerts and Open Tasks) </li></ul><ul><li>Central system alerting (...
Daily System checks <ul><li>Simple navigation of transaction checks between systems </li></ul><ul><li>Proactive checks for...
Central Landscape Reporting <ul><li>Professional up to date reporting </li></ul><ul><li>www.sdn.sap.com/irj/scn/weblogs?bl...
Earlywatch Reports <ul><li>Save yourself an outage </li></ul><ul><li>Find your top 10 everything </li></ul><ul><li>www.sdn...
Service Level Reports <ul><li>Report against SLR </li></ul><ul><li>Measure everything to manage </li></ul><ul><li>Can grou...
Redwood CPS <ul><li>Manage the batch stream for ERP centrally </li></ul><ul><li>Cross system, real-time, scheduled and eve...
 
Printing Assistant for Landscapes <ul><li>Centralize the management of SAP printer devices </li></ul><ul><li>Over 1,300 pr...
Set yourself up for success <ul><li>Get an official ALM project (and a budget) approved  </li></ul><ul><li>Install 2 SolMa...
Challenges faced <ul><li>Large organizations adore the status quo, so expect rsistance if your new process challenges the ...
Next Steps <ul><li>SAP Test Acceleration and Optimization (TAO) for improved testing efforts </li></ul><ul><li>Integrating...
Links <ul><li>Maximum Attention resource Kai Hirsch (working closely with Basis) </li></ul><ul><li>SD1 – AusPost SolMan Sa...
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ALM at AusPost

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The ALM Journey at AusPost

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  • Show SMSY with breakdowns Show Analysis report (Oracle, SPS, CPU, Installation numbers) Show Solution Directory Graphics (Active documentation links export to excel or power-point) EWA reports show top 10 for everything SLR reports allow you to set your local thresholds and rules of thumb Wily is the right to view version with generic SAP dashboards built (no alerting facility unless full version is purchased) Wily is used for debugging performance problems across the NetWeaver stack EHP1 was difficult (first customers always find bugs) but rewarding.
  • CPH – System Monitoring  system status  it performance reporting all systems System monitoring  proactive monitor Host ana show pc1 df -k end to end – PC1 wordload ana etc
  • ALM at AusPost

    1. 1. Application Lifecycle Management at AusPost
    2. 2. Application Lifecycle Management <ul><li>Introduce operational cost savings though innovation. </li></ul><ul><li>Solution Manager is the platform where we build the ALM tool portfolio. </li></ul><ul><li>Solution Manager is a key enabler for measures to reduce costs of implementation, operations, and upgrades. </li></ul><ul><li>Gartner recommends Agile Operations, Lean IT with Centralization and Standardization. </li></ul>
    3. 3. Motivation <ul><li>L arge investment in NetWeaver technology (over 8 0 instances) </li></ul><ul><li>Several NetWeaver usage types (CRM, ERP, PI, BI, EP, SRM, GRC, SCM, etc) </li></ul><ul><li>Allocated budget to deploy cost saving initiatives and improved quality through Solution Manager deployment </li></ul><ul><li>SolMan landscape designed on scalable IBM PowerVM technology. </li></ul><ul><li>SolMan Production and Non-Production systems deployed </li></ul><ul><li>Large support workforce makes slows down reaction to business needs </li></ul>
    4. 4. SAP Landscape – AusPost view 2008 DEV TST <ul><li>R/3 </li></ul>PRD <ul><li>PI </li></ul><ul><li>Solution Manager </li></ul><ul><li>MI </li></ul><ul><li>SRM </li></ul><ul><li>R/3 </li></ul><ul><li>PI </li></ul><ul><li>MI </li></ul><ul><li>SRM </li></ul><ul><li>R/3 </li></ul><ul><li>PI </li></ul><ul><li>MI </li></ul><ul><li>SRM </li></ul>
    5. 5. SAP Landscape – AusPost view 2010 PRJ TST DEV TST <ul><li>R/3 </li></ul><ul><li>BW </li></ul><ul><li>EP/KM </li></ul>PRD <ul><li>PI </li></ul><ul><li>CRM </li></ul><ul><li>SCM </li></ul><ul><li>Solution Manager </li></ul><ul><li>NWDI </li></ul><ul><li>MI </li></ul><ul><li>SRM </li></ul><ul><li>GRC </li></ul><ul><li>CE </li></ul><ul><li>WAS </li></ul><ul><li>IDM </li></ul><ul><li>R/3 </li></ul><ul><li>BW </li></ul><ul><li>EP/KM </li></ul><ul><li>PI </li></ul><ul><li>CRM </li></ul><ul><li>SCM </li></ul><ul><li>MI </li></ul><ul><li>SRM </li></ul><ul><li>GRC </li></ul><ul><li>CE </li></ul><ul><li>WAS </li></ul><ul><li>IDM </li></ul><ul><li>R/3 </li></ul><ul><li>BW </li></ul><ul><li>EP/KM </li></ul><ul><li>PI </li></ul><ul><li>CRM </li></ul><ul><li>SCM </li></ul><ul><li>MI </li></ul><ul><li>SRM </li></ul><ul><li>GRC </li></ul><ul><li>CE </li></ul><ul><li>WAS </li></ul><ul><li>IDM </li></ul><ul><li>R/3 </li></ul><ul><li>BW </li></ul><ul><li>EP/KM </li></ul><ul><li>PI </li></ul><ul><li>CRM </li></ul><ul><li>SCM </li></ul><ul><li>MI </li></ul><ul><li>SRM </li></ul><ul><li>GRC </li></ul><ul><li>CE </li></ul><ul><li>WAS </li></ul><ul><li>IDM </li></ul><ul><li>R/3 </li></ul><ul><li>BW </li></ul><ul><li>EP/KM </li></ul><ul><li>PI </li></ul><ul><li>CRM </li></ul><ul><li>SCM </li></ul><ul><li>MI </li></ul><ul><li>SRM </li></ul><ul><li>GRC </li></ul><ul><li>CE </li></ul><ul><li>WAS </li></ul><ul><li>IDM </li></ul><ul><li>BWA </li></ul><ul><li>Solution Manager </li></ul><ul><li>NWDI </li></ul><ul><li>BWA </li></ul><ul><li>R/3 </li></ul><ul><li>BW </li></ul><ul><li>EP/KM </li></ul><ul><li>PI </li></ul>V-TST <ul><li>SCM </li></ul>PRJ DEV
    6. 6. Innovation <ul><li>Something that is not business as usual but adds business value. </li></ul><ul><li>Innovation must:- </li></ul><ul><ul><ul><li>R educ e of operational costs ; </li></ul></ul></ul><ul><ul><ul><li>Accelerate the deployment of high quality SAP solutions ; </li></ul></ul></ul><ul><ul><ul><li>Help m anag e complexities that new technologies bring. </li></ul></ul></ul><ul><ul><li>Must be funded and encouraged </li></ul></ul>
    7. 7. Incrementalism <ul><li>ALM functionality should be grown in incremental development </li></ul><ul><li>E ach deployment laying the foundation for subsequent deployments </li></ul><ul><li>S elect and prioritise ALM features which reduce operational costs rapidly and address y our immediate pain points – fast payback… </li></ul><ul><li>Specify , deploy, document and introduce to core Support T eam before moving onto the next piece of functionality </li></ul><ul><li>E very support person should have the opportunity to configure a piece of AL M functionality more than once </li></ul><ul><li>Demonstrate support cost savings as you unlock additional functionality </li></ul>
    8. 8. Explore value of ALM deployment <ul><li>Initial set-up steps required to reap the value of the various ALM features </li></ul><ul><li>Each su bsequent ALM process will contributes to the overall ROI. </li></ul><ul><li>The more extensively ALM processes are adopted, the shorter the payback period is. </li></ul>
    9. 9. AusPost Top 10 ALM initiatives to reduce costs <ul><li>Fast Payback </li></ul><ul><li>Automatic Maintenance Certificate renewals </li></ul><ul><li>Automated alerts and connection to Remedy trouble ticket system </li></ul><ul><li>Point and click daily system checks </li></ul><ul><li>Printer Assistant for Landscapes </li></ul><ul><li>Medium Payback </li></ul><ul><li>Service Level Reports for the entire Production Solution </li></ul><ul><li>Central Performance History with e-mail distribution </li></ul><ul><li>Portal Activity Reporting </li></ul><ul><li>Slow Payback </li></ul><ul><li>Configuration Validation </li></ul><ul><li>CA Wily Introscope </li></ul><ul><li>Redwood Central Process Scheduler </li></ul>
    10. 10. Automatic Maintenance Certificate Renewal <ul><li>Saves us ~ 300 hours per year </li></ul><ul><li>www.sdn.sap.com/irj/scn/weblogs?blog=/pub/wlg/17491 </li></ul><ul><li>The manual process takes around 60 minutes per system every 90 days </li></ul><ul><li>Assuming you have 80 instances, you will save over 300 hours per year </li></ul>
    11. 11. Automated alerts <ul><li>Monitoring and alerting (CCMS alerts and Open Tasks) </li></ul><ul><li>Central system alerting (application and technical) </li></ul><ul><li>Central Auto – reactions (email, SNMP traps link to Unicentre) </li></ul><ul><li>Reduced manual checking </li></ul>
    12. 12. Daily System checks <ul><li>Simple navigation of transaction checks between systems </li></ul><ul><li>Proactive checks for the system </li></ul><ul><li>Technical checks </li></ul><ul><li>Functional checks </li></ul><ul><li>Audit trail of what has been checked </li></ul><ul><li>Good for new staff </li></ul><ul><li>Good advertisement of how busy Basis staff are </li></ul><ul><li>Custom checks for non NetWeaver systems (LEA, BOBJ etc) </li></ul><ul><li>Reduction of Basis support FTE to perform checks </li></ul><ul><li>Production systems grew from 3 to 10 systems without additional headcount. </li></ul>
    13. 13. Central Landscape Reporting <ul><li>Professional up to date reporting </li></ul><ul><li>www.sdn.sap.com/irj/scn/weblogs?blog=/pub/wlg/17589 </li></ul><ul><li>Save ~ 60 hours per year maintaining Landscape Spreadsheet </li></ul>
    14. 14. Earlywatch Reports <ul><li>Save yourself an outage </li></ul><ul><li>Find your top 10 everything </li></ul><ul><li>www.sdn.sap.com/irj/scn/weblogs?blog=/pub/wlg/17717 </li></ul><ul><li>We found SE16 was used heavily in ERP Production </li></ul><ul><li>Prevented out of space in BI production (200gb per month growth) </li></ul>
    15. 15. Service Level Reports <ul><li>Report against SLR </li></ul><ul><li>Measure everything to manage </li></ul><ul><li>Can group systems according to solutions </li></ul>
    16. 16. Redwood CPS <ul><li>Manage the batch stream for ERP centrally </li></ul><ul><li>Cross system, real-time, scheduled and event driven jobs </li></ul><ul><li>Solution Manager integration via Processing Scheduling Adapter </li></ul><ul><li>Manage job chains, sequential and parallel jobs across SAP and non-SAP </li></ul><ul><li>Import of CCMS, BI process chains, factory calendar and batch input jobs </li></ul><ul><li>Alerting and monitoring capabilities </li></ul><ul><li>Processing Servers = SAP and non SAP platforms </li></ul>
    17. 18. Printing Assistant for Landscapes <ul><li>Centralize the management of SAP printer devices </li></ul><ul><li>Over 1,300 printers defined across several AusPost Production instances </li></ul><ul><li>New printer definitions are 10 times faster using PAL </li></ul><ul><li>Savings ~30 minutes per printer when performing printer changes </li></ul>
    18. 19. Set yourself up for success <ul><li>Get an official ALM project (and a budget) approved </li></ul><ul><li>Install 2 SolMan systems (Production and non-Production) </li></ul><ul><li>Scalable hardware (SolMan Prod - 2 vCPU and 16gb RAM) </li></ul><ul><li>Disk space to store EWA, SLR, CPH etc (SolMan Prod - 300gb) </li></ul><ul><li>Best NetWeaver technicians deploy SolMan functionality fastest </li></ul><ul><li>Utilise AGS services (SolMan preparation services, BPM, RCA) </li></ul><ul><li>Backup often and test your restore capability </li></ul><ul><li>Keep the SolMan maintenance levels aggressively current </li></ul><ul><li>Establish a recommended SLD strategy </li></ul><ul><li>Max Attention is a key differentiator </li></ul><ul><li>Transition to support plan to ensure people use functionality </li></ul><ul><li>Get official training and certification </li></ul><ul><li>Share knowledge with the industry – SDN is key. </li></ul><ul><li>www.sdn.sap.com/irj/scn/weblogs?blog=/pub/wlg/17413 </li></ul><ul><li>Advertise your ALM achievements to Senior Management </li></ul>
    19. 20. Challenges faced <ul><li>Large organizations adore the status quo, so expect rsistance if your new process challenges the very thing they adore. </li></ul><ul><li>Our constant challenge is getting the support organisation to adopt the new SolMan tools and ALM processes </li></ul><ul><li>Rolling out functionality across the whole landscape – we often forget about non-production systems </li></ul><ul><li>Keeping Agents up and properly patched </li></ul><ul><li>Seek out apostles who benefit from spreading your idea – Capacity Planning, Unix support, Oracle Support, Operations Staff, Testers, ABAPers… </li></ul><ul><li>It is essential to get management approval. We were lucky, Gleadhill and Walker have more than 30 years SAP experience. </li></ul><ul><li>Distribute meaningful reports showing savings and good housekeeping. CPH, PAR and SLR reports say quite a lot. </li></ul><ul><li>Funding – it costs money to drive innovation. Some of this can be offest by staff saving and reduced outages. </li></ul>
    20. 21. Next Steps <ul><li>SAP Test Acceleration and Optimization (TAO) for improved testing efforts </li></ul><ul><li>Integrating non SAP instances into SolMan – LEA, BOBJ, Oracle DB </li></ul><ul><li>KNOA User Experience Management (UEM) looks attractive </li></ul><ul><li>Rolling out to non production instances </li></ul><ul><li>Business Process Monitoring </li></ul><ul><li>High availability for SolMan </li></ul><ul><li>Security Optimization Service (SOS) </li></ul><ul><li>Data Volume Management (DVM) </li></ul>
    21. 22. Links <ul><li>Maximum Attention resource Kai Hirsch (working closely with Basis) </li></ul><ul><li>SD1 – AusPost SolMan Sandpit (used to socialise new functionality) </li></ul><ul><li>PS1 – AusPost SolMan Production (used to monitor entire SAP landscape) </li></ul><ul><li>www.service.sap.com/rkt-solman (over 100 hours free tuition) </li></ul><ul><li>http:// service.sap.com/solutionmanager (broadcasting series) </li></ul><ul><li>wiki.sdn.sap.com /wiki/display/SM (Solution Manager wiki) </li></ul><ul><li>www.sdn.sap.com/irj/scn/forums (Solution Manager Forum) </li></ul><ul><li>www.service.sap.com /diagnostics (Wily Information) </li></ul><ul><li>help.sap.com/saphelp_smehp1/helpdata/en/b3/64c33af662c514e10000000a114084/frameset.htm </li></ul><ul><li>www.wilytech.net/solutions/products/IntroscopeForNetWeaver.html (Wily website) </li></ul>
    22. 23. Questions?

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