Legal Issue Spotting for  Information and Referral Specialists  David Godfrey Managing Attorney  Access to Justice Foundat...
But I am not a lawyer  <ul><li>You are a trusted source of advice and information </li></ul><ul><li>Health a social issues...
Objectives  <ul><li>Develop the ability to identify obvious and hidden legal issues  </li></ul><ul><li>Be able to identify...
Objectives (cont.) <ul><li>Identify urgency of situation/when legal deadlines are relevant </li></ul><ul><li>Understand th...
You’ve got to help me! Role play
The easy calls  <ul><li>I need to talk to a lawyer </li></ul><ul><li>The other parent won’t allow me to see my child </li>...
Are there any easy calls? <ul><li>Self identified as a legal problem </li></ul><ul><li>Screen for:  </li></ul><ul><ul><li>...
Looking for Systemic Causes  <ul><li>Social or health care problems that are being caused or aggravated by an underlying l...
Medical Legal Roots  <ul><li>Example  </li></ul><ul><ul><li>Chronic ear infections </li></ul></ul><ul><ul><li>Landlord pro...
Non-Medical  Example <ul><li>Caller needs help with food or paying utility bills.  </li></ul><ul><li>Standard solution is ...
Possible Systemic Causes <ul><li>Look for patterns of problems  </li></ul><ul><ul><li>Landlords </li></ul></ul><ul><ul><li...
What are we seeking <ul><li>Policy change </li></ul><ul><li>Management </li></ul><ul><li>Project development </li></ul><ul...
Look for problems with  <ul><li>Income </li></ul><ul><li>Exploitation </li></ul><ul><li>Abuse </li></ul><ul><li>Living con...
Systemic Screening Questions <ul><li>Income </li></ul><ul><li>Assets </li></ul><ul><li>What are they spending their money ...
Why Money? <ul><li>Are they entitled to:  </li></ul><ul><li>Income </li></ul><ul><li>Benefits </li></ul><ul><li>Assistance...
Systemic Screening  May be entitled to income look for:  <ul><li>Surviving spouse  </li></ul><ul><li>Recent Unemployment <...
Debts they may not have to pay <ul><li>Student loans*  </li></ul><ul><li>Credits cards*  </li></ul><ul><li>Car Loans* </li...
Income Screening May be entitled to benefits  <ul><li>SSI (disabled and household income below limits) </li></ul><ul><li>S...
Status of applications for benefits ?  <ul><li>No: </li></ul><ul><li>Are they likely to be eligible </li></ul><ul><li>Do t...
Consumer styles: Seeking Help <ul><li>Seek help to make good decisions to avoid problems </li></ul><ul><li>Seek help when ...
The Boy Who Cried Wolf                     There once was a shepherd boy who was bored as he sat on the hillside watching ...
Frequent Flyer Club  Is the caller crying “wolf”? <ul><li>Don’t Make Assumptions </li></ul><ul><li>Listen with an open min...
With a Frequent Flyer Look For  <ul><li>New issue that you can help with  </li></ul><ul><li>Change in circumstances </li><...
Urgent  <ul><li>If they don’t get help within 24-72 hours: </li></ul><ul><ul><li>The caller will lose legal rights or opti...
Urgency / Emergencies  <ul><li>Has recently received notice that they are being sued </li></ul><ul><li>Has a pending court...
Screen for Abuse  <ul><li>Domestic Violence and Abuse happen with older clients  </li></ul><ul><li>Look for caregiver negl...
Urgency / Emergency  <ul><li>Notice of discharge from health care </li></ul><ul><li>Has lost case in court and wants to kn...
Urgencies (continued) <ul><li>Caller has been threatened with: </li></ul><ul><ul><li>Eviction, locks changed, unable to li...
Other Urgent Matters <ul><li>Unable to access essential services  </li></ul><ul><li>If “door to door”  or phone solicitati...
Abuse, Neglect and Exploitation <ul><li>Relative/caregiver taking money </li></ul><ul><li>Caller fearful of relative or ca...
Time is a Factor but not Legally Urgent  <ul><ul><li>When: </li></ul></ul><ul><ul><ul><li>Debt collectors calling </li></u...
Not Urgent <ul><li>Wants to file a legal action  </li></ul><ul><ul><li>(except statute of limitations) </li></ul></ul><ul>...
Difference Between Important /Urgency and Legal Urgency <ul><li>Time is a factor but case not legally urgent  </li></ul><u...
Intersection of Legal and Social Issues  <ul><li>Legal and non-legal needs </li></ul><ul><li>Intertwined  </li></ul><ul><l...
Other needs and services <ul><li>What else is happening in this person’s life that you might address? </li></ul><ul><li>Be...
Caller may feel urgent  <ul><li>May not need immediate action  </li></ul><ul><ul><li>situations that are distressing for c...
Teasing it out: Some Questions to Ask <ul><li>When did this happen? </li></ul><ul><li>Have you received something from any...
Other Issues to Address <ul><li>Identifying the client </li></ul><ul><ul><li>Third party callers or concerns </li></ul></u...
Getting a Client Help from a Legal Provider or Agency <ul><li>Identifying referral/Warm handoff </li></ul><ul><ul><li>Elem...
Red Flags <ul><li>The following are “Red Flags” </li></ul><ul><ul><li>Property transfers contemplated </li></ul></ul><ul><...
Legal Advice and Legal Information  <ul><li>Legal Information: </li></ul><ul><ul><li>Not fact specific </li></ul></ul><ul>...
Legal Information and Legal Advice <ul><li>Legal Advice: </li></ul><ul><ul><li>Is fact specific </li></ul></ul><ul><ul><li...
Sources of Legal Information <ul><li>Senior Citizens Handbooks </li></ul><ul><ul><li>Often sponsored by bar association </...
Referrals <ul><li>If you have a Senior Legal Hotline </li></ul><ul><li>If you don’t, need to identify appropriate legal pr...
Find Out About Deadlines  <ul><li>Start by reading the paperwork </li></ul><ul><li>Filing an answer to a lawsuit  </li></u...
Legal Issue Spotting 101 <ul><li>Legal Issue or Not?  </li></ul><ul><li>What else do you want to know? </li></ul><ul><ul><...
It all started in 1942 . .  <ul><li>. .  and the situation is all my older brother Sam’s fault. He never liked me.  </li><...
It all started in 1942 (cont.) <ul><li>Do I have any rights?  </li></ul><ul><li>Does my father (he is sharp as a tack, but...
2. I need to get my hair washed <ul><li>I need to get my hair washed. It is so dirty and is starting to itch. What can I d...
2. I need to get my hair washed (cont.) <ul><li>I used to have the sweetest person who came to my house once a week.  </li...
3. My neighbor is driving me crazy . . <ul><li>My neighbor is driving me crazy.  </li></ul><ul><li>He has a bunch of dead ...
3. My neighbor is driving me crazy . . <ul><li>What do you want to ask first? </li></ul><ul><li>What else do you want to k...
4. I need a place to live . . . . . <ul><li>I need a place to live.  </li></ul><ul><li>I have a really nice apartment and ...
4. I need a place to live . . . . .(cont.) <ul><li>What do you want to ask first?  </li></ul><ul><li>What else do you need...
5. My car is in the shop and  . . . <ul><li>My car is in the shop and it has been there for over two months.  </li></ul><u...
6.  I want my daughter to have my house . . .  <ul><li>I want my daughter to have my house. </li></ul><ul><li>I need to sp...
6.  I want my daughter to have my house . . .(cont.) <ul><li>I want my daughter to have my house . . .  </li></ul><ul><li>...
7.  I just got this letter. . . . <ul><li>I just got this letter . .  </li></ul><ul><li>What do you want to ask first? </l...
7. I just got this letter . . (cont.) <ul><li>I just got this letter . .  </li></ul><ul><li>From Magazine Clearinghouse sa...
Public Benefits Screening tools  <ul><li>www.aarp.org/quicklink   </li></ul><ul><li>http:// www.benefitscheckup.org /   </...
How to network with legal service providers  <ul><li>Title IIIb </li></ul><ul><li>LSC </li></ul><ul><li>Other providers  <...
Tips for working with lawyers  <ul><li>Open the conversation with the legal issue </li></ul><ul><li>Facts are vital </li><...
Moving forward  <ul><li>Identify legal service providers </li></ul><ul><li>Build relationships with them </li></ul><ul><li...
Thank You! <ul><li>For more information contact: </li></ul><ul><li>David Godfrey </li></ul><ul><li>Access to Justice Found...
Upcoming SlideShare
Loading in...5
×

RBL 710

256

Published on

0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total Views
256
On Slideshare
0
From Embeds
0
Number of Embeds
0
Actions
Shares
0
Downloads
2
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

RBL 710

  1. 1. Legal Issue Spotting for Information and Referral Specialists David Godfrey Managing Attorney Access to Justice Foundation Lexington, KY [email_address] Ellie Crosby Lanier Program Attorney AARP Foundation Tech Support for Model Approaches Athens GA [email_address]
  2. 2. But I am not a lawyer <ul><li>You are a trusted source of advice and information </li></ul><ul><li>Health a social issues may be aggravated by underlying legal issues </li></ul><ul><li>On the front line, you can spot patterns of problems that may have legal solutions </li></ul>
  3. 3. Objectives <ul><li>Develop the ability to identify obvious and hidden legal issues </li></ul><ul><li>Be able to identify systemic legal causes to non-legal problems </li></ul><ul><li>Learn the basics of classifying legal issues for appropriate referral </li></ul>
  4. 4. Objectives (cont.) <ul><li>Identify urgency of situation/when legal deadlines are relevant </li></ul><ul><li>Understand the difference between legal advice and legal information and why the distinction is important </li></ul>
  5. 5. You’ve got to help me! Role play
  6. 6. The easy calls <ul><li>I need to talk to a lawyer </li></ul><ul><li>The other parent won’t allow me to see my child </li></ul><ul><li>I need a divorce </li></ul><ul><li>I need a Will and power of attorney </li></ul><ul><li>I have been hurt </li></ul><ul><li>I am being sued </li></ul><ul><li>I have been arrested </li></ul><ul><li>I’m being evicted </li></ul>
  7. 7. Are there any easy calls? <ul><li>Self identified as a legal problem </li></ul><ul><li>Screen for: </li></ul><ul><ul><li>Legal or non-legal </li></ul></ul><ul><ul><li>Urgency/Legal deadlines </li></ul></ul><ul><ul><li>Other non-legal needs and services </li></ul></ul><ul><ul><li>Mental Health issues </li></ul></ul><ul><ul><li>Eligibility for public or other benefits </li></ul></ul><ul><ul><li>Classify for appropriate referral </li></ul></ul>
  8. 8. Looking for Systemic Causes <ul><li>Social or health care problems that are being caused or aggravated by an underlying legal problem </li></ul><ul><li>Model: medical legal partnerships </li></ul>
  9. 9. Medical Legal Roots <ul><li>Example </li></ul><ul><ul><li>Chronic ear infections </li></ul></ul><ul><ul><li>Landlord providing intermittent heat in winter </li></ul></ul><ul><ul><li>Fix the heat problem and the ear infections become less frequent </li></ul></ul>
  10. 10. Non-Medical Example <ul><li>Caller needs help with food or paying utility bills. </li></ul><ul><li>Standard solution is to connect with food or utility assistance </li></ul><ul><li>Holistic approach is to look for a systemic cause and you may find that the person is being exploited or is not receiving income or benefits that they are entitled to </li></ul>
  11. 11. Possible Systemic Causes <ul><li>Look for patterns of problems </li></ul><ul><ul><li>Landlords </li></ul></ul><ul><ul><li>Courts </li></ul></ul><ul><ul><li>Agencies (public and private social services) </li></ul></ul><ul><ul><li>Individuals </li></ul></ul><ul><li>Wrong answers </li></ul><ul><li>Denial of service </li></ul><ul><li>Unmet need </li></ul><ul><li>Disparate Treatment </li></ul>
  12. 12. What are we seeking <ul><li>Policy change </li></ul><ul><li>Management </li></ul><ul><li>Project development </li></ul><ul><li>Regulations and statutes </li></ul><ul><li>Community initiative </li></ul><ul><li>Faith and community based organizations </li></ul><ul><li>Class action </li></ul>
  13. 13. Look for problems with <ul><li>Income </li></ul><ul><li>Exploitation </li></ul><ul><li>Abuse </li></ul><ul><li>Living conditions </li></ul><ul><li>Debts </li></ul><ul><li>That complicate or aggravate health problems or interfere with independence and quality of life </li></ul>
  14. 14. Systemic Screening Questions <ul><li>Income </li></ul><ul><li>Assets </li></ul><ul><li>What are they spending their money on </li></ul><ul><ul><li>Detail is important </li></ul></ul><ul><li>Changes in personal and household income </li></ul><ul><li>Changes in family status </li></ul><ul><li>Ask about at debts – mortgage issues </li></ul>
  15. 15. Why Money? <ul><li>Are they entitled to: </li></ul><ul><li>Income </li></ul><ul><li>Benefits </li></ul><ul><li>Assistance </li></ul><ul><li>Are they being exploited? </li></ul>
  16. 16. Systemic Screening May be entitled to income look for: <ul><li>Surviving spouse </li></ul><ul><li>Recent Unemployment </li></ul><ul><li>Illness or injury (SSI, SSDI, Workman's compensation, personal injury claims) </li></ul><ul><li>Child Support, alimony (uncollected?) </li></ul><ul><li>Pensions (for caller or surviving spouse) </li></ul><ul><li>Lost benefits (SSI, SSDI, Medicaid) </li></ul><ul><li>Reverse mortgage </li></ul>
  17. 17. Debts they may not have to pay <ul><li>Student loans* </li></ul><ul><li>Credits cards* </li></ul><ul><li>Car Loans* </li></ul><ul><li>Mortgages </li></ul><ul><li>Debts of a deceased spouse* </li></ul><ul><li>A grandchild’s debts* </li></ul><ul><li>Term life insurance </li></ul><ul><li>* Is it their loan or have they cosigned </li></ul>
  18. 18. Income Screening May be entitled to benefits <ul><li>SSI (disabled and household income below limits) </li></ul><ul><li>SSDI (past work history, recently became unable to work) </li></ul><ul><li>Child Support (biological parent not living with child) </li></ul><ul><li>Medicare Savings Plans (QMB, SLMB) (income and assets) </li></ul><ul><li>Food Stamps (income and assets) </li></ul><ul><li>Housing assistance (age or disability plus income &asset limits) </li></ul><ul><li>Utility Assistance (age, disability plus low income & assets) </li></ul><ul><li>Home repair (age, disability, income and assets) </li></ul><ul><li>Tax exemptions, credits, deferrals (age, disability) </li></ul>
  19. 19. Status of applications for benefits ? <ul><li>No: </li></ul><ul><li>Are they likely to be eligible </li></ul><ul><li>Do they need help applying </li></ul><ul><li>Is there an underlying issue that needs to be resolved before they can apply </li></ul><ul><li>Barriers to applying </li></ul><ul><li>Yes </li></ul><ul><li>What is the status </li></ul><ul><li>Is there something missing </li></ul><ul><li>Have they been denied </li></ul><ul><li>If so why </li></ul><ul><li>Might there be a legal solution to the reason for the denial </li></ul><ul><li>Can the facts be restructured </li></ul>Look for patterns of problems
  20. 20. Consumer styles: Seeking Help <ul><li>Seek help to make good decisions to avoid problems </li></ul><ul><li>Seek help when they have a problem </li></ul><ul><li>Seek help only in a moment of crisis </li></ul>
  21. 21. The Boy Who Cried Wolf                   There once was a shepherd boy who was bored as he sat on the hillside watching the village sheep. To amuse himself he took a great breath and sang out, &quot;Wolf! Wolf! The Wolf is chasing the sheep!&quot; The villagers came running up the hill to help the boy drive the wolf away. But when they arrived at the top of the hill, they found no wolf. The boy laughed at the sight of their angry faces. &quot;Don't cry 'wolf', shepherd boy,&quot; said the villagers, &quot;when there's no wolf!&quot; They went grumbling back down the hill. Later, the boy sang out again, &quot;Wolf! Wolf! The wolf is chasing the sheep!&quot; To his naughty delight, he watched the villagers run up the hill to help him drive the wolf away. When the villagers saw no wolf they sternly said, &quot;Save your frightened song for when there is really something wrong! Don't cry 'wolf' when there is NO wolf!&quot; But the boy just grinned and watched them go grumbling down the hill once more. Later, he saw a REAL wolf prowling about his flock. Alarmed, he leaped to his feet and sang out as loudly as he could, &quot;Wolf! Wolf!&quot; But the villagers thought he was trying to fool them again, and so they didn't come. At sunset, everyone wondered why the shepherd boy hadn't returned to the village with their sheep. They went up the hill to find the boy. They found him weeping. &quot;There really was a wolf here! The flock has scattered! I cried out, &quot;Wolf!&quot; Why didn't you come?&quot; An old man tried to comfort the boy as they walked back to the village. &quot;We'll help you look for the lost sheep in the morning,&quot; he said, putting his arm around the youth, &quot;Nobody believes a liar...even when he is telling the truth!&quot;
  22. 22. Frequent Flyer Club Is the caller crying “wolf”? <ul><li>Don’t Make Assumptions </li></ul><ul><li>Listen with an open mind </li></ul><ul><li>Use “active listening” techniques </li></ul><ul><li>Ask probing questions </li></ul><ul><li>Identify/test caller’s ultimate goal </li></ul><ul><li>Use inclusive rather than exclusive mind set (i.e. is there some way I can help this person?) </li></ul><ul><li>If necessary, use de-escalation and focusing tools </li></ul>
  23. 23. With a Frequent Flyer Look For <ul><li>New issue that you can help with </li></ul><ul><li>Change in circumstances </li></ul><ul><li>Is underlying problem still unresolved </li></ul><ul><li>If irresolvable, counseling </li></ul><ul><li>When to fire the client </li></ul>
  24. 24. Urgent <ul><li>If they don’t get help within 24-72 hours: </li></ul><ul><ul><li>The caller will lose legal rights or options </li></ul></ul><ul><li>or </li></ul><ul><ul><li>The caller’s health and safety are at imminent risk of harm </li></ul></ul>
  25. 25. Urgency / Emergencies <ul><li>Has recently received notice that they are being sued </li></ul><ul><li>Has a pending court appearance, summons or subpoena </li></ul><ul><li>Has a notice of sale or garnishment </li></ul>
  26. 26. Screen for Abuse <ul><li>Domestic Violence and Abuse happen with older clients </li></ul><ul><li>Look for caregiver neglect when you have an adult with dependencies </li></ul><ul><li>Know the resources for domestic violence in your community </li></ul><ul><li>Know the basics of safely planning </li></ul><ul><ul><li>Escape plan, refuge, keys, cell phone, money, medication, clothing, </li></ul></ul>
  27. 27. Urgency / Emergency <ul><li>Notice of discharge from health care </li></ul><ul><li>Has lost case in court and wants to know what’s next </li></ul><ul><li>Has a notice to vacate housing </li></ul><ul><li>Victim of domestic violence, abuse, caregiver neglect or exploitation </li></ul>
  28. 28. Urgencies (continued) <ul><li>Caller has been threatened with: </li></ul><ul><ul><li>Eviction, locks changed, unable to live in apartment or home due to conditions </li></ul></ul><ul><ul><li>Utilities being shut off/already off </li></ul></ul><ul><ul><li>Benefits being reduced/informal “conference” scheduled / Medicaid, food stamps, SSI termination notices </li></ul></ul><ul><ul><li>(Talk to providers about what emergency responses are available-document unmet need) </li></ul></ul>
  29. 29. Other Urgent Matters <ul><li>Unable to access essential services </li></ul><ul><li>If “door to door” or phone solicitation sale was made within 2-3 days (varies by state) </li></ul><ul><li>If client unable to be contacted later safely-calling on sly, from a phone booth, etc. </li></ul><ul><li>Client extremely ill and needs planning docs </li></ul><ul><li>Stopping caller from action with unintended legal consequences (for example transfer of assets) </li></ul><ul><li>Unauthorized charges on accounts (ID Theft) (Triage advice) </li></ul>
  30. 30. Abuse, Neglect and Exploitation <ul><li>Relative/caregiver taking money </li></ul><ul><li>Caller fearful of relative or caregiver </li></ul><ul><li>Caller threatened with eviction because of condition of home </li></ul><ul><li>Guardianship has been filed or is being considered </li></ul><ul><li>Caller being urged to sign legal documents against will </li></ul>
  31. 31. Time is a Factor but not Legally Urgent <ul><ul><li>When: </li></ul></ul><ul><ul><ul><li>Debt collectors calling </li></ul></ul></ul><ul><ul><ul><li>Caller lost job due to discrimination/non-accommodation </li></ul></ul></ul><ul><ul><ul><li>Caller unable to make mortgage payments </li></ul></ul></ul><ul><ul><ul><li>EOB for Medicare services not received </li></ul></ul></ul><ul><ul><ul><li>Seeking public benefits for self or others </li></ul></ul></ul><ul><ul><ul><li>Medicaid long term care asset issues, (Do Not Apply until you get advice) </li></ul></ul></ul>
  32. 32. Not Urgent <ul><li>Wants to file a legal action </li></ul><ul><ul><li>(except statute of limitations) </li></ul></ul><ul><li>Case is pending, taking too long, tired of waiting </li></ul><ul><li>Needs money, housing, benefits (except homelessness and emergency food, prescriptions) </li></ul><ul><li>Angry or upset with _______X________ </li></ul><ul><li>Something that happened many years ago with no recent change of circumstances </li></ul>
  33. 33. Difference Between Important /Urgency and Legal Urgency <ul><li>Time is a factor but case not legally urgent </li></ul><ul><ul><li>See examples above </li></ul></ul><ul><li>Legal Urgency is: </li></ul><ul><ul><li>Determined by SOLs and other procedural legal rules </li></ul></ul><ul><ul><li>Where filing appeal may preserve benefits while case under review </li></ul></ul><ul><ul><li>To prevent irreparable harm to client (protect housing, health or safety) </li></ul></ul><ul><ul><li>To give legal program best chance of success </li></ul></ul>
  34. 34. Intersection of Legal and Social Issues <ul><li>Legal and non-legal needs </li></ul><ul><li>Intertwined </li></ul><ul><li>Overlapping </li></ul><ul><li>More than one answer </li></ul>
  35. 35. Other needs and services <ul><li>What else is happening in this person’s life that you might address? </li></ul><ul><li>Be holistic </li></ul><ul><ul><li>Social </li></ul></ul><ul><ul><li>Mental </li></ul></ul><ul><ul><li>Physical </li></ul></ul><ul><ul><li>Legal </li></ul></ul><ul><ul><li>Financial </li></ul></ul><ul><ul><li>(note refer back to medical legal concept) </li></ul></ul>
  36. 36. Caller may feel urgent <ul><li>May not need immediate action </li></ul><ul><ul><li>situations that are distressing for client/caller, but can safely be handled when time permits </li></ul></ul><ul><ul><li>Situations that involve planning </li></ul></ul><ul><ul><li>Initial application for benefits </li></ul></ul><ul><ul><li>Changes to current legal arrangements </li></ul></ul><ul><ul><li>Concerns about consumer services where initial complaint has been made </li></ul></ul><ul><ul><li>Bills for a deceased relative </li></ul></ul><ul><ul><li>Cases where time is not a factor </li></ul></ul>
  37. 37. Teasing it out: Some Questions to Ask <ul><li>When did this happen? </li></ul><ul><li>Have you received something from anyone? Dated? </li></ul><ul><li>Are you worried about your safety? </li></ul><ul><li>Is someone threatening you? How? </li></ul><ul><li>Does this involve a public benefit or program caller is/had been receiving? </li></ul><ul><li>What might happen if nothing is done today? </li></ul>
  38. 38. Other Issues to Address <ul><li>Identifying the client </li></ul><ul><ul><li>Third party callers or concerns </li></ul></ul><ul><ul><li>On a referral who will the provider talk to </li></ul></ul><ul><ul><li>What if both are eligible for services </li></ul></ul><ul><li>Identifying adverse parties (guardianship cases, public housing disputes w/other residents) </li></ul>
  39. 39. Getting a Client Help from a Legal Provider or Agency <ul><li>Identifying referral/Warm handoff </li></ul><ul><ul><li>Elements of the warm handoff </li></ul></ul><ul><ul><ul><li>Not incumbent on caller to get there </li></ul></ul></ul><ul><ul><ul><li>Updated list of priorities/program parameters/eligibility guidelines </li></ul></ul></ul><ul><ul><ul><li>Updated information about making the handoff </li></ul></ul></ul><ul><li>Following Up to Assure Issue Addressed </li></ul><ul><ul><li>Role Confidentiality plays for legal providers </li></ul></ul>
  40. 40. Red Flags <ul><li>The following are “Red Flags” </li></ul><ul><ul><li>Property transfers contemplated </li></ul></ul><ul><ul><li>Suit or court papers received </li></ul></ul><ul><ul><li>Loss of home or benefits </li></ul></ul><ul><ul><li>Concern for safety expressed </li></ul></ul><ul><ul><li>Credit “Repair” </li></ul></ul><ul><ul><li>Home loans/short-term loans </li></ul></ul><ul><ul><li>Home as security </li></ul></ul>
  41. 41. Legal Advice and Legal Information <ul><li>Legal Information: </li></ul><ul><ul><li>Not fact specific </li></ul></ul><ul><ul><li>Definitions NOT interpretations (what the law says, not what it means) </li></ul></ul><ul><ul><li>Examples of forms –not which form to use </li></ul></ul><ul><ul><li>Questions about forms-not completing them for someone </li></ul></ul><ul><ul><li>How court works- what is involved-not how court will rule </li></ul></ul><ul><ul><li>General referrals-not specific recommendations </li></ul></ul><ul><ul><li>Anyone can distribute legal information </li></ul></ul>
  42. 42. Legal Information and Legal Advice <ul><li>Legal Advice: </li></ul><ul><ul><li>Is fact specific </li></ul></ul><ul><ul><li>Involves judgment or interpretation </li></ul></ul><ul><ul><li>Answers question of “what should I do?” </li></ul></ul><ul><ul><li>Includes recommendations about legal course of action </li></ul></ul><ul><ul><li>Includes performing legal research </li></ul></ul><ul><ul><li>Leads caller to think they are being represented by lawyer </li></ul></ul>
  43. 43. Sources of Legal Information <ul><li>Senior Citizens Handbooks </li></ul><ul><ul><li>Often sponsored by bar association </li></ul></ul><ul><ul><li>Available in most states </li></ul></ul><ul><li>Civil legal services websites </li></ul><ul><ul><li>All states have them </li></ul></ul><ul><ul><li>Usually sponsored by Legal Services, Legal Aid or Pro Bono, title IIIb providers </li></ul></ul><ul><ul><li>Low income information and usually 60+ section </li></ul></ul><ul><ul><li>Check to see when page last updated </li></ul></ul>
  44. 44. Referrals <ul><li>If you have a Senior Legal Hotline </li></ul><ul><li>If you don’t, need to identify appropriate legal program </li></ul><ul><ul><li>Understand what kinds of cases they will take </li></ul></ul><ul><ul><li>Client eligibility rules </li></ul></ul><ul><ul><li>Intake procedures for new clients </li></ul></ul><ul><ul><li>What, how, when and where </li></ul></ul><ul><ul><li>Who will they talk to </li></ul></ul><ul><ul><li>Ways to avoid client bounce/assure help is received </li></ul></ul><ul><ul><li>Where to share info about unmet legal </li></ul></ul>
  45. 45. Find Out About Deadlines <ul><li>Start by reading the paperwork </li></ul><ul><li>Filing an answer to a lawsuit </li></ul><ul><li>Appealing an administrative decision </li></ul><ul><li>Appealing a garnishment or attachment </li></ul><ul><li>In home sales (check your state) </li></ul><ul><li>Contesting a credit card charge (30-60 days) </li></ul><ul><li>Filing a lawsuit (shortest is about 6 months) </li></ul>
  46. 46. Legal Issue Spotting 101 <ul><li>Legal Issue or Not? </li></ul><ul><li>What else do you want to know? </li></ul><ul><ul><li>It all started in 1942 when. . . . </li></ul></ul><ul><ul><li>I need to get my hair washed </li></ul></ul><ul><ul><li>My neighbor is . . . </li></ul></ul><ul><ul><li>I need a place to live </li></ul></ul><ul><ul><li>My car is in the shop and . . . </li></ul></ul><ul><ul><li>I want my daughter to have my house </li></ul></ul><ul><ul><li>I just got this letter . . . </li></ul></ul>
  47. 47. It all started in 1942 . . <ul><li>. . and the situation is all my older brother Sam’s fault. He never liked me. </li></ul><ul><li>Way back when, my older brother got our parents to sign a deed. </li></ul><ul><li>He promised he would live in the house and take care of them as they got older if they in turn gave them the property. </li></ul><ul><li>Our mother died in the 1960s. </li></ul><ul><li>I just found out that Sam put Daddy in the nursing home (he is over 100 years old). </li></ul><ul><li>I rode by the house and there is a “For Sale” sign. </li></ul>
  48. 48. It all started in 1942 (cont.) <ul><li>Do I have any rights? </li></ul><ul><li>Does my father (he is sharp as a tack, but frail)? </li></ul><ul><li>What do you want to know/ask first? </li></ul><ul><li>Is there a legally urgent matter? </li></ul><ul><li>Why/why not? </li></ul>
  49. 49. 2. I need to get my hair washed <ul><li>I need to get my hair washed. It is so dirty and is starting to itch. What can I do? </li></ul><ul><li>What question do you want to ask first? </li></ul><ul><li>What else do you need to know? </li></ul><ul><li>Is there a legally urgent matter? (Why, why not?) </li></ul>
  50. 50. 2. I need to get my hair washed (cont.) <ul><li>I used to have the sweetest person who came to my house once a week. </li></ul><ul><li>She helped me with little things around the house and with my care like getting clean and washing my hair. </li></ul><ul><li>I haven’t seen her for more than two weeks. I am living alone. </li></ul><ul><li>Do you see legal issues now? </li></ul>
  51. 51. 3. My neighbor is driving me crazy . . <ul><li>My neighbor is driving me crazy. </li></ul><ul><li>He has a bunch of dead trees on his lot and the branches hang over my house. </li></ul><ul><li>I am sure that one of the branches will fall through my roof. </li></ul><ul><li>It is so bad that I can’t sleep at night. I keep imagining the tree falling through the roof, hitting the gas line and the house spontaneously combusting. Please Help me! </li></ul>
  52. 52. 3. My neighbor is driving me crazy . . <ul><li>What do you want to ask first? </li></ul><ul><li>What else do you want to know? </li></ul><ul><li>Legal issue or not? </li></ul><ul><li>Is there a legally urgent matter? </li></ul>
  53. 53. 4. I need a place to live . . . . . <ul><li>I need a place to live. </li></ul><ul><li>I have a really nice apartment and I’ve lived there almost twenty years but they want me to move. </li></ul><ul><li>The manager had the nerve to enter my home without my permission and now she is going on about all the papers and collectibles I have. </li></ul><ul><li>I value my collection of old magazines and have some that are over 30 years old. </li></ul>
  54. 54. 4. I need a place to live . . . . .(cont.) <ul><li>What do you want to ask first? </li></ul><ul><li>What else do you need to know? </li></ul><ul><li>Is there a legal issue? </li></ul><ul><li>Is there legal urgency? </li></ul><ul><li>Why? Why not? </li></ul>
  55. 55. 5. My car is in the shop and . . . <ul><li>My car is in the shop and it has been there for over two months. </li></ul><ul><li>Every time I call the put me on hold. I haven’t gotten an answer about what is wrong with it and when it will be ready. I signed something when I dropped it off. </li></ul><ul><li>What do you want to ask? </li></ul><ul><li>Legal issue? Urgent? Why or why not? </li></ul>
  56. 56. 6. I want my daughter to have my house . . . <ul><li>I want my daughter to have my house. </li></ul><ul><li>I need to speak with a lawyer immediately to have the papers drawn up </li></ul><ul><li>What else do you want to know? </li></ul><ul><li>Is this urgent? </li></ul><ul><li>What if the call comes from the daughter on behalf of her mother? </li></ul>
  57. 57. 6. I want my daughter to have my house . . .(cont.) <ul><li>I want my daughter to have my house . . . </li></ul><ul><li>Why? </li></ul><ul><ul><li>Purpose or legal goal </li></ul></ul><ul><ul><ul><li>To qualify for benefits? (Red Flag) </li></ul></ul></ul><ul><ul><ul><li>To make daughter happy? (Red Flag) </li></ul></ul></ul><ul><li>When? </li></ul><ul><ul><li>When I die </li></ul></ul><ul><ul><li>Now because I have to go to a nursing home </li></ul></ul><ul><li>Ask questions, Don’t assume </li></ul><ul><ul><li>Retro-fitted with bars and ramps while I am in rehab for my hip replacement </li></ul></ul>
  58. 58. 7. I just got this letter. . . . <ul><li>I just got this letter . . </li></ul><ul><li>What do you want to ask first? </li></ul><ul><li>What else do you need to know? </li></ul><ul><li>At what point might you want to see the </li></ul><ul><li>letter for yourself? </li></ul>
  59. 59. 7. I just got this letter . . (cont.) <ul><li>I just got this letter . . </li></ul><ul><li>From Magazine Clearinghouse saying I’m the million dollar winner </li></ul><ul><li>Saying that the contractor who worked on my house is putting a lien on it </li></ul><ul><li>Telling me I can avoid probate with a living trust </li></ul><ul><li>Offering to include me in a class action suit </li></ul>
  60. 60. Public Benefits Screening tools <ul><li>www.aarp.org/quicklink </li></ul><ul><li>http:// www.benefitscheckup.org / </li></ul><ul><li>http://www.govbenefits.gov/govbenefits_en.portal </li></ul><ul><li>http://www.needymeds.com/ </li></ul><ul><li>http://www.freemedicinefoundation.com/ </li></ul>
  61. 61. How to network with legal service providers <ul><li>Title IIIb </li></ul><ul><li>LSC </li></ul><ul><li>Other providers </li></ul><ul><li>Cross training </li></ul><ul><li>Program visits </li></ul><ul><li>Formal v. informal referral agreements </li></ul>
  62. 62. Tips for working with lawyers <ul><li>Open the conversation with the legal issue </li></ul><ul><li>Facts are vital </li></ul><ul><li>Health and social status have limited relevance </li></ul><ul><li>Can only talk to one person about each legal situation </li></ul><ul><li>If they talk to both sides, they may not be able to help either side </li></ul><ul><li>Fighters not referees </li></ul>
  63. 63. Moving forward <ul><li>Identify legal service providers </li></ul><ul><li>Build relationships with them </li></ul><ul><li>Learn what kinds of issues and clients they can help </li></ul><ul><li>Collaborate on training intake and referral staff (using this as a starting point) </li></ul><ul><li>Cross train </li></ul><ul><li>Use a holistic approach </li></ul>
  64. 64. Thank You! <ul><li>For more information contact: </li></ul><ul><li>David Godfrey </li></ul><ul><li>Access to Justice Foundation </li></ul><ul><li>859-255-9913 ext 12 </li></ul><ul><li>[email_address] </li></ul>
  1. A particular slide catching your eye?

    Clipping is a handy way to collect important slides you want to go back to later.

×