IN THE UNITED STATES DISTRICT COURT FOR THE DISTRICT OF ...
IN THE UNITED STATES DISTRICT COURT
FOR THE DISTRICT OF COLORADO
Civil Action No.
COLORADO LEGAL SERVICES and TEXAS RIOGRANDE LEGAL AID, INC.
LEGAL AID NATIONAL SERVICES, d/b/a THE LANS CORP.,
ED BROWN MANAGEMENT, INC.,
LEGAL AID SERVICE/BROWNMGMT INC.,
LEGAL AIDE INC.,
LEGAL AID NATIONAL PARALEGAL SERVICES DIVISION, INC.,
LEGAL AID LOW COST SERVICES INC.,
LEGAL AIDE DIVORCE SERVICES, INC.,
LEGAL SUPPORT SERVICES CORP. d/b/a LEGAL AID SUPPORT SERVICES, INC.,
P.I. INTERNATIONAL, CORP.,
US CHAPTER 7 & 13 INC.,
LEGAL AID SERVICES LLC,
NATIONAL DOCUMENT PREPARATION SERVICES, INC.,
NATIONAL PARALEGAL SERVICES, INC.,
LEGAL AID NETWORK, INC.,
DERRICH EDWARD BROWN,
JASMINE EWING WHITE,
ANDREW E. EVANS, JR.,
MARK STEVEN MEAD,
MICHELLE “MIKI” MINZER,
GAIL HURRY, and
DOES 1 – 50.
Plaintiffs Colorado Legal Services (“CLS”) and Texas RioGrande Legal Aid, Inc.
(“TRLA”) upon personal knowledge as to themselves and upon information and belief as to
all other matters, by and through their undersigned attorneys, bring this complaint against
Defendants Legal Aid National Services, d/b/a LANS Corp. (“LANS”), Ed Brown
Management, Inc., Legal Aid Service/Brownmgmt Inc., Legal Aid National Paralegal
Services Division, Inc., Legal Aid Low Cost Services Inc., Legal Aide Divorce Services,
Inc., Legal Aide, Inc., Legal Support Services Corp. d/b/a Legal Aid Support Services, Inc.,
P.I. International, Corp., US Chapter 7 & 13 Inc., Legal Aid Services LLC, National
Document Preparation Services, Inc., National Paralegal Services, Inc., Legal Aid Network,
Inc., Kendrick Brown (a/k/a Kendrick White) (“White”), Derrich Edward Brown (“Brown”),
Jasmine Ewing White, Michael Kelley, Raymond Ashley, Andrew E. Evans, Jr., Mark
Steven Mead, Michelle “Miki” Minzer, Thomas Mathiowetz, Carmen Jones, Keith Tharpe,
Elizabeth Forbes, Carmella Jones, Sandra Brown, Gail Hurry, and Does 1–50, and in
support thereof hereby allege as follows.
1. This is an action for trademark infringement, false advertising, unfair competition,
racketeering, unauthorized practice of law, violation of the Colorado Consumer Protection Act
and common law claims under Colorado and Texas law arising out of conduct of Defendants.
2. Defendants are engaged in a nationwide enterprise designed to defraud consumers of
3. This action arises under the Racketeer Influenced and Corrupt Organizations Act
(“RICO”), 18 U.S.C. § 1962; Lanham Act, 15 U.S.C. § 1125(a) (federal statutory trademark
infringement and unfair competition); 15 U.S.C. § 1125(a)(1) (federal false advertising or
promotion); and state statutes and common law.
JURISDICTION AND VENUE
4. This Court has jurisdiction over this action pursuant to 28 U.S.C. § 1331 (federal
question); 28 U.S.C. § 1338(a) (any Act of Congress relating to trademarks); and 28 U.S.C.
§ 1367 (supplemental jurisdiction).
5. Venue for this action is properly founded in this Court under 28 U.S.C.
6. Colorado Legal Services is a Colorado corporation which was formed in 1925 as the
Legal Aid Society of Denver. On October 1, 1999, Colorado’s three legal services programs,
the Legal Aid Society of Metropolitan Denver, Pikes Peak/Arkansas River Legal Aid and
Colorado Rural Legal Services, merged and adopted the overall corporate name of “Colorado
Legal Services.” CLS is a non-profit agency funded by the Legal Services Corporation pursuant
to 45 C.F.R. § 1600, et seq. CLS specializes in providing free legal services in civil matters to
indigent clients throughout the State of Colorado. CLS has fifteen offices in Colorado including
Alamosa, Boulder, Colorado Springs, Denver, Durango, Fort Collins, Frisco, Grand Junction,
Greeley, Gunnison, Hayden, La Junta, Leadville, Pueblo and Salida.
7. Texas RioGrande Legal Aid, Inc. is a Texas corporation, which was formed by the
merger of Legal Aid of Central Texas, Bexar County Legal Services, Coastal Bend Legal
Services, El Paso Legal Aid Society, and Texas Rural Legal Aid, all of which are or were at the
time of existence funded by the Legal Services Corporation pursuant to 45 C.F.R. § 1600, et seq.
TRLA is a non-profit agency that specializes in providing free civil legal services to the indigent
residents of Central, South and West Texas. TRLA has thirteen offices in Texas including
Weslaco, Austin, El Paso, Corpus Christi, San Antonio, Del Rio, Eagle Pass, Harlingen,
Edinburg, Laredo, Sinton, and Victoria.
A. The Entity Defendants1
8. Upon information and belief, Legal Aid National Services, Inc. (d/b/a The LANS
Corp., and/or Legal Aid Housing Development) is a nonprofit corporation organized under the
laws of Colorado, with a principal place of business at 2600 South Parker Road, Building 5,
Suite 359, Aurora, Colorado 80014 (formerly 3801 East Florida Avenue, Suite 400, Denver,
Colorado 80210,2 191 University Boulevard, Suite 251, Denver, Colorado 80209, and 600 17th
Street, Suite 2800, Denver, Colorado 82020) and a registered agent’s address at 875 S. Colorado
Boulevard, Suite 672, Denver, Colorado 80246. White is the registered agent for LANS.
9. Upon information and belief, Ed Brown Management, Inc. (a/k/a Brown
Management) is a Colorado corporation, with a principal place of business at 3801 East Florida
Avenue, Suite 400, Denver, Colorado 80209 and a registered agent’s address at the same
location. White is the registered agent for Ed Brown Management, Inc. In addition to its
connection to the provision of legal services, Ed Brown Management, Inc. reportedly represents
recording artists such as Rai (www.raiplace.com), Bone Daddy (www.bonedaddyrocks.com),
and LaTonya Peoples (www.myspace.com/latonyapeoples).
A chart with information regarding the fourteen entity defendants is attached for the Court’s
convenience as Exhibit S.
This address appears to be a shared office suite offered by Wallstreet Executive Suites
(http://www.suiteplace.com), which advertises “Full Service Office Space Leasing and Virtual Offices . . .
‘the image of a fortune 500 company for less than you’d pay a receptionist.’”
10. Upon information and belief, Legal Aid Service/Brownmgmt Inc. is a Colorado
corporation with a principal place of business at 8100 W. Crestline Drive, Littleton, Colorado
80123, a registered agent’s street address at 8100 W. Crestline Drive, Littleton, Colorado 80123
and a registered agent’s mailing address at P.O. Box 620158, Littleton, Colorado 80162. Brown
is the registered agent for Legal Aid Service/Brownmgmt Inc.
11. Upon information and belief, Legal Aid National Paralegal Services Division, Inc.
(d/b/a Legal Aid National Paralegal Services Divisions, Inc.) is a Colorado corporation, with a
principal place of business at 3333 E. Bayaud Avenue, Suite 618, Denver, Colorado 80209 and a
registered agent’s address at the same location. Fareeda Afra Suliaman is the registered agent for
Legal Aid Paralegal Services Division, Inc. At a hearing before the United States Bankruptcy
Court for the District of Colorado held on May 17, 2006, Brown testified that he lived at this
address and that LANS paid the rent.
12. Upon information and belief, Legal Aid Low Cost Services Inc. is a Colorado
corporation with a principal place of business at 8100 Crestline Avenue, Littleton, Colorado
80123 and a registered agent’s address at the same location. White is the registered agent for
Legal Aid Low Cost Services, Inc.
13. Upon information and belief, Legal Aide Divorce Services, Inc. is a Colorado
corporation with a principal place of business at 3801 E. Florida Avenue, Suite 400, Denver,
Colorado 80210 and a registered agent’s address at 10089 Park Meadows Drive, Suite 89109,
Lone Tree, Colorado 80124. Eric Jones (a known alias of White) is the registered agent for
Legal Aide Divorce Services, Inc.
14. Upon information and belief, Legal Aide Inc. is a Colorado corporation with a
principal place of business at 10089 Park Meadows Drive, Suite 89109, Lone Tree, Colorado
80124 and a registered agent’s address at the same location. Sandra Forbs is the registered agent
for Legal Aide Inc.
15. Upon information and belief, Legal Support Services Corp. (d/b/a Legal Aid
Support Services, Inc.) is a Colorado corporation with a principal place of business at 3801 E.
Florida Avenue, Suite 400, Denver, Colorado 80210 and a registered agent’s address at 875 S.
Colorado Boulevard, Suite 672, Denver, Colorado 80246. White is the registered agent for Legal
Support Services Corp.
16. Upon information and belief, P.I. International, Corp. is a Colorado corporation
with a principal place of business at 3801 E. Florida Avenue, Suite 400, Denver, Colorado 80210
and a registered agent’s address at 875 S. Colorado Boulevard, Suite 672, Denver, Colorado
80246. White is the registered agent for P.I. International, Corp.
17. Upon information and belief, US Chapter 7 & 13 Inc. is a Colorado corporation
with a principal place of business at 8100 Crestline Drive, Suite 225 Littleton, Colorado 80123
and a registered agent’s address at the same location. Brown is the registered agent for US
Chapter 7 & 13 Inc.
18. Upon information and belief, Legal Aid Services LLC is a Colorado limited
liability company with a principal place of business at 6207 La Plata Peak Drive, Colorado
Springs, Colorado 80923 and a registered agent’s address at the same location. Bridgette
DuCote Kaczmarek is the registered agent for Legal Aid Services, LLC. Kaczmarek was a
bankruptcy lawyer in Louisiana, who recently moved to Colorado. For a period of time,
Kaczmarek was reportedly employed by LANS. On September 28, 2007, Kaczmarek claims
to have resigned her position with LANS. In an October 24, 2007 submission to the United
States Bankruptcy Court for the District of Colorado regarding her dealings with LANS,
Kaczmarek commented that she “had encountered con artist[s], phonies, and all sorts of
horrible people, the true dregs of society” and that she “had worked in a pool hall in New
Orleans throughout college and never came into contact with such despicable . . . lowlifes as
she has since her relocation to Colorado.”
19. Upon information and belief, National Document Preparation Services, Inc. (d/b/a
www.nationaldocumentservice.com) is an unincorporated association with a principal place of
business at 3333 E. Bayaud Avenue, Suite 618, Denver, Colorado 80209.
20. Upon information and belief, National Paralegal Services, Inc. (d/b/a
www.legalfiling.net) is an unincorporated association with a principal place of business at
8100 W. Crestline Avenue, Littleton, Colorado 80123.
21. Upon information and belief, Legal Aid Network, Inc. (d/b/a www.legalfiling.net)
is an unincorporated association with a principal place of business at P.O. Box 620158, Littleton,
B. The Individual Defendants3
22. Upon information and belief, Kendrick Brown (a/k/a Kendrick White, a/k/a Eugene
Wilson, a/k/a Eugene White, a/k/a Pendrick White, a/k/a Willie Williams, a/k/a Scott Johnson,
a/k/a Keith Jackson, a/k/a Paul Mitchel, a/k/a Woody Mitchell, a/k/a Eric Jones) is an individual
residing at 10087 Park Meadows Drive, Apt. 106, Lone Tree Colorado 80124. White is
reportedly the Chief Executive Officer and a director of LANS. White is reportedly a convicted
felon and has previously been incarcerated in both Florida and California.
A chart with information regarding the sixteen individual defendants is attached for the Court’s
convenience as Exhibit T.
23. Upon information and belief, Derrich Edward Brown (a/k/a Derrick Brown, a/k/a
John Brown, a/k/a John Tharpe, a/k/a Edward Brown, a/k/a Ytricia Edward, a/k/a Michael Willy,
a/k/a James Z. Pointer, d/b/a National Document Service Filing) is an individual residing at
10075 Park Meadows Drive, Apt. 103, Lone Tree Colorado 80124. Brown and White are
brothers. Brown is reportedly a convicted felon.
24. Upon information and belief, Jasmine Ewing White (f/k/a Darika Sharae Ewing) is
an individual residing at 80000 W. Badura Avenue, Apt. 1168, Las Vegas, Nevada 89113.
Jasmine Ewing White is married to White. Jasmine Ewing White participated in all aspects of
the operation of LANS.
25. Upon information and belief, Michael Kelley is an individual residing at 3333 E.
Bayaud Avenue, Suite 618, Denver, Colorado 80209. Kelley is reportedly a principal at LANS.
26. Upon information and belief, Raymond Ashley a/k/a Stephen Jones is an individual
residing at 411 South Virgil Avenue, Los Angeles, California 90020. Ashley is reportedly a
principal at LANS. Ashley is affiliated with Legal Aid Service a/k/a Legal Aid Network, 269
South Beverly Drive, Suite 3300, Beverly Hills, California 90212-3807.
27. Upon information and belief, Andrew E. Evans, Jr. is an individual residing at 975
Lima Street, Aurora, Colorado 80010. Evans was involved in the incorporation of Legal Support
28. Upon information and belief, Mark Steven Mead is an individual currently in
custody at Fremont Correctional Facility (FCF), Canon City, Colorado 81215-0999. At the
relevant time, Mead was reportedly the Attorney Division Manager at LANS. Although he
reportedly held himself out as an attorney, Mead is not a licensed attorney. Mead is reportedly a
29. Upon information and belief, Michelle “Miki” Minzer is an individual residing
in Colorado. At the relevant time, Minzer was reportedly Corporate Counsel at LANS.
Minzer is associated with Minzer & Frazer, PC, Attorneys at Law, 936 E. 18th Avenue,
Denver, Colorado 80218.
30. Upon information and belief, Thomas Mathiowetz is an individual residing in
Colorado. At the relevant time, Mathiowetz was reportedly Manager of the Bankruptcy
Division at LANS. Mathiowetz is associated with Thomas M. Mathiowetz, P.C., 3801 E.
Florida Avenue, Suite 400, Denver, Colorado 80210, which is also the address of the
principal place of business of LANS. Mathiowetz was involved in the formation of LANS.
31. Upon information and belief, Carmen Jones is an individual residing in Colorado.
Carmen Jones is reportedly an officer and a director of LANS. Carmen Jones may be a fictitious
name or an alias of one of the Defendants.
32. Upon information and belief, Keith Tharpe is an individual residing in Colorado.
Keith Tharpe is reportedly the Chief Financial Officer and a director of LANS. Keith Tharpe
may be a fictitious name or an alias of one of the Defendants.
33. Upon information and belief, Elizabeth Forbes is an individual residing in
Colorado. Elizabeth Forbes is reportedly the Vice President of Operations and a director of
LANS. Elizabeth Forbes may be a fictitious name or an alias of one of the Defendants.
34. Upon information and belief, Carmella Jones is an individual residing in Colorado.
Carmella Jones is reportedly the Vice President of Customer Service and a director of LANS.
Carmella Jones may be a fictitious name or an alias of one of the Defendants.
35. Upon information and belief, Sandra Brown is an individual residing in Colorado.
Sandra Brown is reportedly the Vice President of Customer Service and a director of LANS.
Sandra Brown may be a fictitious name or an alias of one of the Defendants.
36. Upon information and belief, Gail Hurry (a/k/a T. Hurry) is an individual
residing in Colorado. Gail Hurry is reportedly the Managing Partner of National Document
Preparation Services, Inc. Gail Hurry may be a fictitious name or an alias of one of the
I. Defendants Are Engaged in a Nationwide Enterprise Designed to Defraud
37. For more than a decade, Defendants have engaged in various schemes by which
they fraudulently induced consumers looking for legal representation to retain their services by
using variations of the well-known and trusted “Legal Aid” designation.
38. Each of the fifty states has at least one “Legal Aid” program that is funded in part
through the Legal Services Corporation (“LSC”), a corporation that administers federal funding
to these programs.
39. All legitimate “Legal Aid” programs, including the Plaintiffs, that receive Legal
Services Corporation funds must adhere to the same federal regulations.
40. These regulations include the requirements that “Legal Aid” programs must
provide services free of charge to eligible clients and are prohibited from receiving fees for those
services pursuant to the restrictions placed on them by LSC regulations. 45 C.F.R. § 1600, et seq.
41. Defendants are not legitimate “Legal Aid” programs in compliance with these
42. Before moving the nerve center of their operation to Colorado, Defendants Brown
and White had been operating out of: (1) California under such names as: Legal Aid Services,
(a/k/a Legal Aide Services, a/k/a Legal Aid Services of America, a/k/a Worldwide Legal Aid
Services) 2331 D- 2 East Avenue S., Suite 264, Palmdale, California 93550, 44847 N. 10th
Street W., Suite 2, Lancaster, California 93534, and 641 West J, #153, Lancaster, California
93534; (2) Florida under such names as: (a) Legal Aide Paralegal Services, Inc. (d/b/a LAPS)
(formed June 2, 1997), 4632 Forest Hill Boulevard, Suite 357, West Palm Beach, Florida 33415;
(b) Legal Aide U.S.A., Inc. (formed August 28, 1998), 13833 Wellington Trace, E4-103,
Wellington, Florida 33414; and (c) Legal Aid Self Help Center, Inc. (formed May 17, 1999),
6999-02 Merrill Road, Jacksonville, Florida 32277; and (3) Nevada under such names as:
(a) Legal Aide State Services, Inc. (formed April 30, 2003), 8000 W. Spring Mountain Road,
Suite 1080, Las Vegas, Nevada 89117 and 8665 W. Flamingo Road, Suite 2000, Las Vegas,
Nevada 89147 and (b) Legal Aid Affordable Services Inc. (formed February 14, 2005), 4040 W.
Pioneer Avenue, Suite 208, Las Vegas, Nevada 89102.
43. Defendants Brown and White are brothers who together, with others, and
separately defraud consumers using various corporate entities posing as legal service providers.
44. Defendants’ scheme to defraud is relatively simple; they target consumers who are
in dire need of legal assistance, have limited financial means, and are relatively unsophisticated.
They induce those consumers to engage Defendants under the misrepresentation that Defendants
are legitimate “Legal Aid” organizations, confuse those consumers with changing terms, names,
and phone numbers, collect large fees for simple services, render inadequate or incomplete
services (if they render services at all), and then make it nearly impossible for those consumers
to reach Defendants after the fraud has occurred.
45. Defendants purport to offer paralegal services through LANS’s “paralegal
division” in all states except Alaska. Defendants purport to offer attorney services through
LANS’s “attorney division” in the following twenty seven states: Alabama, Arizona, Arkansas,
California, Colorado, Connecticut, Georgia, Hawaii, Illinois, Kansas, Louisiana, Maryland,
Minnesota, Missouri, Nevada, New Hampshire, New Jersey, New York, North Carolina, Ohio,
Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, and Wisconsin.
46. Defendants use several methods to defraud consumers.
47. Defendants maintain local telephone numbers in various jurisdictions, as well as
national toll free numbers and advertise their services in telephone directories under variations of
the well-known and trusted “Legal Aid” designation to induce customers to contact them
thinking that Defendants are offering free legal services, as legitimate “Legal Aid” organizations
traditionally do. (Ex. A).
48. Defendants also operate several internet websites designed to induce consumers to
retain their services, again under the false assumption that Defendants are operating a legitimate
“Legal Aid” organization. These websites include but are not limited to; www.thelanscorp.com,
www.legalfiling.net, www.brownmgmt.com, www.legalaideusa.com,
www.nationaldocumentservice.com, and www.legalaidenationalservices.com. (Ex. B).
49. Defendants also advertise on public websites, such as on www.craigslist.com, and
hold themselves out as providers of legal services under variations of the well-known and trusted
“Legal Aid” designation. (Ex. C).
50. Defendants give the false and confusing impression that Defendants are or are in
some way affiliated with legitimate “Legal Aid” organizations, the common provider of free
legal services in their respective communities.
51. Defendants explicitly offer various legal services that Defendants are unable and
unauthorized to provide.
52. Defendant LANS is a registered 501(c)(3) not-for-profit charitable organization.
Defendants improperly use this status to fraudulently convince consumers that Defendants are
indeed legitimate “Legal Aid” charitable organizations or affiliated with such organizations. To
further the misrepresentation that LANS is a philanthropic organization, Defendants solicit
“donations” on LANS’s internet website, even providing the option of making a “donation” by
53. Communication between consumers and Defendants are principally via telephone,
fax, and e-mail.
54. Defendants specifically target consumers who have limited financial means, are
relatively unsophisticated, and in many cases do not speak English. By targeting these
consumers, Defendants are able to confuse them as to the source of the purported services and as
to what services are actually being rendered.
55. After receiving payment from defrauded consumers, Defendants are unresponsive
to those consumers.
56. Once in contact with the consumers, Defendants provide fake names, aliases, and
constantly change their statements regarding the services to be rendered and the cost of those
57. When Defendants provide legal paperwork to consumers, the paperwork is
typically inadequate and routinely rejected by the courts.
58. Defendants often complete the wrong paperwork for consumers, prolonging the
time it takes for the consumers to get services, if they receive any services at all, and at great cost
to the consumers.
59. Once in contact with consumers, Defendants inform those consumers that they will
be represented by an attorney. Nonetheless, typically, when the consumers are given paperwork
to complete, they are deceptively required to sign away their rights to be represented by an
60. Once in contact with consumers, Defendants require those consumers to pay
significant amounts of money for “filing fees.” Generally, Defendants do not explain to the
consumers what these fees are for. Defendants instruct consumers to send money only by
MoneyGram, but sometimes accept cashiers checks or debit card payments.
61. As a result of the fraud by Defendants, consumers often lose significant amounts of
money and do not get the legal representation and relief that they require.
62. Defendants have been engaged in the foregoing practices for more than a decade
and continually recreate themselves and their fraudulent businesses in an attempt to defraud and
confuse more consumers.
63. By all accounts, Defendants’ enterprise is extremely lucrative. In papers filed with
the United States Bankruptcy Court for the District of Colorado, witnesses claimed that White
alone expected to earn $1.7 million in 2007 from Defendants’ fraudulent businesses.
II. Defendants Have Repeatedly Ignored Court Orders Enjoining Them from the
Unauthorized Practice of Law.
64. Since at least 1995, and up to and including the present time, Defendants have
repeatedly ignored court orders, injunctions, sanctions, and fines imposed in connection with
their unauthorized practice of law.
A. Colorado v. Brown, Nos. 04UPL034, 05SA156 (Colo. S. Ct.)
65. On November 14, 2005, the Colorado Supreme Court issued an order
enjoining Defendants Brown and Legal Aid Service/Brownmgmt Inc. from the unauthorized
practice of law. (Ex. D). Although the Assistant Attorney Regulation Counsel reportedly
certified that Brown was served with the Order on January 4, 2006, Brown testified at a May
17, 2006 hearing before the United States Bankruptcy Court for the District of Colorado that
he does not recall the Order.
66. The injunction from the Colorado Supreme Court was issued as a result of a
petition by the Assistant Attorney Regulation Counsel after an investigation revealed that
Brown and Legal Aid Service/Brownmgmt Inc. had solicited legal work, accepted a retainer
from a “client,” and otherwise falsely held themselves out as providers of legal services.
(Ex. E). In communications with consumers, Brown and Legal Aid Service/Brownmgmt
Inc. deceptively held themselves out as “a network of trained, qualified paralegals and pro
bono attorneys.” (Id.) The Colorado Supreme Court enjoined Brown and Legal Aid
Service/Brownmgmt Inc. from any further unauthorized practice of law. Brown has ignored
B. In re Duran, No. 05-27650-SBB (Bankr. D. Colo.)
67. On December 21, 2007, the United States Bankruptcy Court for the District of
Colorado issued an order enjoining Defendants Brown and Legal Aid Network from aiding
or assisting in any bankruptcy or bankruptcy petition in front of that court. (Ex. F). The
Court further enjoined Brown and his related entities from “utilizing in any manner
whatsoever any trade name, legal name, trademark, service mark, or other form of
identification which uses the terms ‘legal’ or ‘law’ or any similar term.”
68. Defendant Legal Aid Network Inc., through Brown, attempted to represent a
bankruptcy petitioner before the court. After the Bankruptcy Court rejected the paperwork
prepared by Brown and Legal Aid Network Inc., the bankruptcy petitioner informed the
court that he had paid nearly $300 to “Legal Aid,” but the papers they sent to him were
inadequate and rejected by the court. At a hearing on January 17, 2006, the defrauded
bankruptcy petitioner testified “I wish it wouldn’t have come this far, but I pay my money
up front . . . to do paperwork for me, and they never did. And when I tried to get in contact
with them, they wouldn’t even speak to me anymore. So then I decided I’d just come to you
. . . .”
69. After an investigation by the United States Trustee for the District of Colorado,
and days of hearings before the court, the Honorable Sidney B. Brooks concluded that those
parties before him had held themselves out as bankruptcy lawyers and/or preparers although
they were not.
70. Following multiple days of testimony, Judge Brooks strongly questioned both
Brown and White’s credibility. With respect to Brown, Judge Brooks noted that it “has been
demonstrated in the past and I’ve made findings that he has no credibility with this Court.”
With respect to White, Judge Brooks noted that his “testimony has come across to me as not
being 100 percent accurate and true. . . . Mr. Brown and you have done business. And Mr.
Brown and you have had a connection. And you denied it, unqualifiably, completely and
without reservation before [the United States Trustee] pointed it out to you.”
71. Moreover, two former employees of LANS, Dorothy Hoffman and Jeannette
Cote, testified that White threatened them with a sham lawsuit to prevent them from
cooperating with the United States Trustee. Hoffman and Cote testified that as they were
attending a day of testimony in the proceedings before Judge Brooks, they were served with
a complaint in the hallway. In the complaint, LANS alleged that they breached a
confidentiality agreement by discussing LANS with “third parties,” an obvious reference to
their cooperation with the United States Trustee. In fact, the complaint had never been filed
with any court. Judge Brooks found that “this Complaint was never filed with the City and
County of Denver District Court, as it would appear, but was sent as a means to harass or
otherwise intimidate Ms. Cote and Ms. Hoffman. . . . It is quite clear that this was a cynical
and brazen attempt to intimidate Ms. Cote and Ms. Hoffman.” (Ex. F at 2 n.2).
72. Although White denied that he or LANS had any business dealings with his
brother Brown, Judge Brooks found that “the testimony of other former employees or
individuals connected to Messrs. Brown and White and/or LANS provides strong and
compelling evidence of interlocking relationships, business, and activities among the three,
and a pattern of unmistakable links despite efforts to mask, evade or obfuscate such links
among the three.” (Ex. F at 3).
73. With respect to the services purportedly provided by LANS, Judge Brooks
found that “the primary function of the Denver office of LANS was sales not services, legal
or otherwise. The paperwork from LANS’s ‘Paralegal Division,’ when prepared at all, was
prepared through a subcontractor in India, was of poor quality, was never corrected, was
neither accurate nor complete, and based upon LANS’s ex-employee’s testimony, these
papers were often unusable by the customer.” (Ex. F at 6).
74. After more than a year of hearings, motions, and investigation, Judge Brooks
sanctioned Brown and Legal Aid Network, who were directly involved in the filing of the
debtor’s petition before Judge Brooks. Although Judge Brooks found that White and LANS
were also engaged in misconduct, he found that the court did “not have jurisdiction over
those issues under applicable non-bankruptcy law.” (Ex. F at 4). With apparent frustration,
Judge Brooks noted “[t]he Court is left with few remedies to address the panoply of
misconduct and deceit by Mr. Brown, Mr. White, LANS and their affiliates. The Court’s
limited bankruptcy jurisdiction does not permit it to further investigate or pursue remedies
associated with this fraudulent conduct, which is sometimes part of, but not always or
necessarily, related to bankruptcy.” (Ex. F at 8).
C. In re Davis, No. 06-10736-ELF (Bankr. E.D. Pa.)
75. On September 13, 2006, the United States Bankruptcy Court for the Eastern
District of Pennsylvania, pursuant to a stipulation and order, fined Defendants Brown and
Legal Aid Network, Inc. and enjoined them from acting as bankruptcy preparers or engaging
in the unauthorized practice of law in any federal judicial district. (Ex. G). The Stipulation
and Order was issued in connection with the United States Trustee’s Motion for
Disgorgement of Fees and for the Imposition of Fines against Stephen Jones and/or Legal
Aid Network, which was filed on May 11, 2006. On June 14, 2006, Defendant Brown filed
a response to the motion arguing that “Legal Aid Network was simply a referral service that
referred individuals to independent contractors who then prepared the individuals’
bankruptcy petitions.” (Ex. H). In the response, Brown represented to the Bankruptcy
Court that “Legal Aid Network . . . will agree to no longer prepare bankruptcy petitions in
this jurisdiction, or any other jurisdiction.” (Id.)
D. Trustee v. Brown, Adv. No. 05-80139-W (Bankr. D.S.C.)
76. On August 29, 2005, the United States Bankruptcy Court for the District of
South Carolina issued an order imposing injunctive relief, fines, and requiring the
disgorgement of fees from Brown (d/b/a www.legalfiling.net, Legal Aid Service, Legal Aid
Network, and Brown Management). The court found that the “advice and assistance
provided to the debtor by the defendant constitute the unauthorized practice of law in the
District of South Carolina.” (Ex. I). The court issued an injunction prohibiting Brown from
engaging in the unauthorized practice of law, fined him $4,500, and prohibited him from
participating in any way with the preparation of bankruptcy documents in any federal
E. In re Ms Rainbow, No. 03-16053-EEB (Bankr. D. Colo.)
77. On September 10, 2003, the United States Bankruptcy Court for the District of
Colorado ordered Brown (d/b/a Legal Aid Services) to disgorge fees associated with the
filing of a bankruptcy case for a debtor. (Ex. J). The court further ordered the parties to
appear and show cause within fifteen days why the court should not enter further orders
enjoining them from performing bankruptcy preparation services and referring the case to
United States Attorney for further investigation of the violation of criminal or civil statutes.
The record reflects that Brown did not respond to the order to show cause.
F. In re Cozad, No. 03-15425-HRT (Bankr. D. Colo.)
78. On August 11, 2003, the United States Bankruptcy Court for the District of
Colorado ordered Brown to appear and show cause within fifteen days why the court should
not enter further orders enjoining him from performing bankruptcy preparation services and
referring the case to United States Attorney for further investigation of the violation of
criminal or civil statutes. (Ex. K). The record reflects that Brown did not respond to the
order to show cause.
G. Tennessee v. White, No. 99-2625 (Tenn. Chancery Ct.)
79. On September 16, 1999, White, on behalf of himself and Legal Aide Paralegal
Services, Inc., signed an Assurance of Voluntary Compliance with the Tennessee Attorney
General prohibiting the unauthorized practice of law in Tennessee. (Ex. L). The Assurance
of Voluntary Compliance was entered into after an investigation by the Tennessee Attorney
General and the Division of Consumer affairs of the Department of Commerce and
Insurance of Tennessee revealed that Defendants White and Legal Aide Paralegal Services,
Inc. had violated the Tennessee unauthorized practice of law statute. Specifically, the
defendants in that action had advertised as “legal” or “attorney” in phone books and on the
internet, agreed to perform legal services for Tennessee citizens, accepted payment for those
services, and offered to prepare legal documents for consumers despite the fact that none of
the defendants in that action were licensed to practice in Tennessee. The Chancery Court of
Davidson County, Tennessee issued an order adopting the Assurance of Voluntary
Compliance on September 17, 1999. (Ex. M). White, through LANS, currently holds
himself out as offering legal services in Tennessee in direct contravention of the Assurance
of Voluntary Compliance and the Agreed Order.
H. Brokenbrough v. Legal Aide Services, Adv. No. 95-274 (Bankr. S.D. Ohio)
80. On June 6, 1996, the United States Bankruptcy Court for the Southern District
of Ohio entered an order granting a motion for a default judgment and assessing penalties
against White (d/b/a Legal Aid Services, Legal Aide Services, and Legal Aid Services of
America) for violations of Section 110 of the Bankruptcy Code and for the unauthorized
practice of law. (Ex. N). Due to White’s mishandling of a bankruptcy petitioner’s claim,
the debtor nearly lost her home and incurred significant expense and time rectifying White’s
errors. The court found that White had prepared the bankruptcy petitioner’s papers in direct
contravention of the orders of several other bankruptcy courts. The court found that White
violated the Ohio Consumer Sales Practices Act “by using the term ‘Legal Aid’ in a way
that is likely to cause confusion and misunderstanding as to whether Defendants are a Legal
Services program such as the Legal Aid Society of Dayton.” The court enjoined White and
his organizations from the unauthorized practice of law and required them to pay monetary
I. In re Hernandez, No. 95-51477-RBK (Bankr. W.D. Tex.)
81. On June 15, 1995, the United States Bankruptcy Court for the Western District
of Texas enjoined Legal Aide Services (an organization operated by Brown), Scott Johnson
(a known alias of White), and any parties acting in concert with them from engaging in the
conduct of bankruptcy preparers and fined the individual and organization for their conduct
in relation to the preparation a debtor’s bankruptcy paperwork. (Ex. O).
J. In re Parks, No. 95-1-0853-PM (Bankr. D. Md.)
82. On June 12, 1995, the United States Bankruptcy Court for the District of
Maryland imposed a $1,500 fine against Legal Aide Services (an organization operated by
Brown), Keith Jackson (a known alias of White), and Tracy Russell and ordered them to
turn over all fees received from the bankruptcy petitioner. (Ex. P). At a hearing before the
court, the bankruptcy petitioner testified that he recalled that Keith Jackson (a known alias
of White) had held himself out as an attorney, which he is not. The court certified the facts
for review by the United States District Court. (Ex. Q).
K. In re Lackey, No. 95-10453-FM (Bankr. W.D. Tex.)
83. On May 15, 1995, the United States Bankruptcy Court for the Western District
of Texas enjoined Legal Aide Services (an organization operated by Brown) from engaging
in the conduct of bankruptcy preparers and fined the organization for their conduct in
relation to the preparation a debtor’s bankruptcy paperwork. (Ex. R). The court found that
Legal Aide Services had rendered “services of no value” and “engage[d] in fraudulent and
deceptive behavior in the handling of [the] bankruptcy petition.”
L. Trustee v. Legal Aid Services, Adv. No. 95-159-DAS (Bankr. E.D. Pa.)
84. On May 11, 1995, the United States Bankruptcy Court for the Eastern District
of Pennsylvania entered a decision and order imposing a $3,000 fine against Legal Aid
Services (an organization run by Brown) and its principals Tracy Russell, Keith Jackson (a
known alias of White), and Scott Johnson (another known alias of White), and enjoining
them from acting as a bankruptcy preparer in any jurisdiction unless they petition a
particular court for permission to do so. In re Gavin, 181 B.R. 814, 815 (Bankr. E.D. Pa.
85. The adversary proceedings arose out of two underlying bankruptcy actions, in
each of which the petitioner was defrauded by Legal Aid Services. The bankruptcy
petitioner in one of the underlying bankruptcy cases (In re Gavin) had been advised by a
private law firm that she and her husband should contact “legal aid” for assistance,
obviously intending to refer them to a legitimate “Legal Aid” organization. The petitioner
contacted Legal Aid Services believing that it was a legitimate “Legal Aid” organization.
The bankruptcy petitioner dealt with Keith Jackson (a known alias of White). The
bankruptcy petitioner in the other underlying bankruptcy case (In re Fulginiti) had dealt with
Scott Johnson (another known alias of White). Both petitioners received worthless services.
86. The court heard testimony from an employee of Legal Aid Services, Patricia
Smith. Smith, who the court found credible, described the methods by which Defendants
Brown and White defrauded their “customers.” The customers would call a number and
speak with an employee who represented himself as an attorney. That employee would in
turn set up an appointment between the debtor and an unqualified employee who had no
training in law, bankruptcy, or anything else. The employee would collect whatever
information the debtor had been instructed to bring as well as payment. Based on this
exchange, paperwork would be filled out and returned to the debtor to file as a pro se
petitioner. The court found that “the services provided by LAS to the Debtors were of
extremely poor quality and constituted the unauthorized practice of law.”
III. Defendants Are Continuing to Actively Defraud Consumers.
87. The following are just some examples of individuals who have been defrauded by
A. Simone Jones
88. In or around May 2007, Simone Jones (“Jones”) sought legal assistance in
obtaining spousal support from her husband who resides in Illinois.
89. Jones went to LANS’ offices in Denver and requested an attorney to assist her in
connection with her divorce. Representatives of LANS required Jones to pay $475.00 and
complete a questionnaire prior to completing any paperwork or taking any action on Jones’
behalf. Jones completed all required questionnaires and paid the $475.00 fee.
90. LANS failed to file or serve any of the divorce or support documents for Jones. As
a result, Jones’ husband was able to file and receive a decree from an Illinois court.
91. Despite LANS’ failure to assist Jones, LANS refused to refund any of Jones’
B. Kathy DeLaRiva
92. In or around March 2006, Kathy DeLaRiva (“DeLaRiva”) sought legal assistance
in obtaining a divorce.
93. DeLaRiva called directory assistance (“411”) seeking “Legal Aid.” Instead of
receiving a number for CLS, DeLaRiva was given a local number which connected her to LANS.
94. DeLaRiva contacted LANS to help her obtain her divorce. LANS required her to
pay more than $500.00 prior to completing any paperwork or taking any action on DeLaRiva’s
95. Despite providing incomplete and erroneous paperwork, LANS refused to refund
any of DeLaRiva’s payment. DeLaRiva ultimately qualified for assistance from CLS under
CLS’ financial guidelines and CLS assisted DeLaRiva with her divorce.
C. Karen Harris
96. In or around February 2007, Karen Harris (“Harris”), as result of her husband’s
illness and inability to work, fell behind on her mortgage.
97. Harris sought help from an attorney on possible bankruptcy and foreclosure advice,
and found LANS through the Yellow Pages. Harris spoke with an attorney listed as Mike
Walker, who said he could help Harris.
98. In early July 2007, Harris obtained an appointment with Mr. Walker at LANS to
discuss bankruptcy and avoiding foreclosure on her home. Once there, the LANS receptionist
informed Harris that Mike Walker no longer worked at LANS. Harris instead met with
99. Defendant Mathiowetz explained Chapter 7 bankruptcy to Harris, and put Harris in
contact with LANS’ financial office to discuss payment.
100. LANS required payment of $800.00 from Harris for representation in Chapter 7
bankruptcy proceedings. Harris did not have the required $800.00, but began making installment
payments. Over the next several months, Harris ultimately paid LANS a total of $748.00, yet
LANS did not prepare or file any bankruptcy documents or provide services of any kind for
101. Harris met with Mathiowetz again in August 2007. At this time Mathiowetz
requested a $30.00 “retaining fee” and directed Harris to complete documentation for the
102. In October 2007, Harris was notified by LANS that her case had been transferred
to a David Paul Smith. Mr. Smith agreed to represent Harris in connection with her bankruptcy.
After hearing nothing for the next month, Harris again contacted Mr. Smith. Mr. Smith notified
Harris that he had not been paid by LANS so his “hands were tied.”
103. Despite repeated requests by Harris to either refund or transfer the deposits paid to
Mr. Smith, LANS has continued to withhold Harris’ payments. As a result of LANS’ refusal to
provide service or refund Ms. Harris’ payments, Harris now faces imminent foreclosure on her
D. Kristy Matthijetz
104. In or around early December of 2007, Kristy Matthijetz (“Matthijetz”) was served
with divorce papers by her husband’s family while he was in the hospital receiving treatment for
a brain tumor.
105. Shortly after being served with papers, Matthijetz and her father began searching
for legal representation for her divorce and custody proceeding. Matthijetz’s first scheduled
court hearing on the matter was December 19, 2007.
106. After speaking with a number of local attorneys, Matthijetz and her father realized
that they could not afford the prices quoted to them by private counsel and decided to call “Legal
107. Matthijetz and her father believed that there was one “Legal Aid” organization
that served their community and that this “Legal Aid” organization provided free and reliable
legal services to the community.
108. On or about December 18, 2007, Matthijetz called the number for “Legal Aid,
Inc.” that her father found in the phone book, local number (512) 322-9676. The area (512) is a
Travis county area code.
109. When Matthijetz called this number, the first thing she heard was an automated
voice recording that stated “you have reached the Legal Aid Offices” before directing her call to
a live person.
110. Based on this voice recording, Matthijetz believed that she had reached the
legitimate “Legal Aid” organization servicing the Austin area of Texas.
111. Additionally, based on the fact that the company advertised itself as “Legal Aid,
Inc,” Matthijetz believed that she had reached a legitimate “Legal Aid” organization servicing
the Austin area of Texas.
112. Matthijetz was connected to a man who identified himself as “Mr. John” and
explained to “Mr. John” that she needed legal representation for a court hearing the following
day, December 18, 2007.
113. “Mr. John” represented to Matthijetz that she would need to send a $525.00
MoneyGram to “Ed Brown” in order to be appointed a lawyer for her proceeding and that
because it was such short notice, the only lawyer available to assist her was “Ed Brown.”
114. “Mr. John” further told Matthijetz that she would need to wire the money as soon
as possible because he would only be in the office for one more hour and he needed to be sure
that she sent the money before he could help her.
115. On March 18, 2007, a Money Gram in the amount of $175.00 was sent on behalf
of Matthijetz by Dan Leteff from a Wal-Mart store located in Austin, Texas.
116. Because Matthijetz had to borrow money from two different sources, a few
moments later, Matthijetz, herself, sent a MoneyGram in the amount of $350.00 to “Edward
Brown” from a Supercenter, located in Georgetown, Texas.
117. The following day, Matthijetz arrived at the courthouse an hour early in order to
meet with her lawyer and explain more details about her situation.
118. After waiting for someone to approach her, Matthijetz finally grew concerned and
called “Mr. John” to ask where her lawyer was and what her lawyer looked like so that she could
identify him before entering the courtroom.
119. “Mr. John” asked Matthijetz to hold. When he returned to the line, he told
Matthijetz that he had “paged” her lawyer and had learned that there was a conflict.
120. “Mr. John” told Matthijetz that her lawyer, Mr. Ed Brown, had to make an
appearance in another court and would not be able to attend her hearing.
121. Upon hearing Matthijetz’s panic at this news, “Mr. John” proceeded to advise
Matthijetz what she should do during her hearing.
122. Matthijetz found it strange that “Mr. John” would advise her on how to handle a
legal proceeding because she knew based on her conversation the previous day that he was not a
lawyer, but because she was desperate, she listened to what he recommended.
123. “Mr. John’s” advice included, but was not limited to, recommending that
Matthijetz tell the judge that “the lawyer you hired is stuck in another trial” and telling Matthijetz
to ask the judge for a continuance.
124. Matthijetz attended her court hearing by herself with no understanding of what
125. During that December 19, 2007 court hearing, Matthijetz lost custody of her
daughter for two weeks and did not understand why she was losing custody.
126. After her December 19, 2007 hearing, both Matthijetz and her father called “Mr.
John” to complain.
127. For days, “Mr. John” did not answer or return their calls.
128. When Matthijetz finally made contact with “Mr. John” she expressed her anger
about having sent $525.00 to “Edward Brown” even though “Edward Brown” did not represent
her during her custody hearing.
129. “Mr. John” told Matthijetz that her “MoneyGram is here waiting for you to pick it
up if you want it.”
130. Matthijetz declined to pick her MoneyGram up because, amongst other reasons,
she believed that she was in touch with the only legitimate “Legal Aid” organization in her area
and was frightened that she would “lose her lawyer” if she tried to get the money back.
131. Matthijetz told “Mr. John” that she would call him back when she received her
next court date.
132. Shortly after this last conversation with “Mr. John,” Matthijetz was informed by a
colleague that TRLA was accepting intakes from individuals who had complaints against
fraudulent legal aids.
133. Matthijetz’s contact with TRLA regarding her complaint against Legal Aid, Inc.
was her first contact with a legitimate “Legal Aid” organization.
134. Matthijetz is now being represented by TRLA on her divorce and custody matters.
135. Matthijetz has not received a refund of her $525.00 from Legal Aid, Inc., nor has
she received anything of value in return.
E. Dinah Lea Roberts
136. On or about late March of 2007, Dinah Lea Roberts (“Roberts”) was served with
divorce papers by her husband.
137. Following the service of papers, Roberts grew extremely depressed and unhappy.
She was admitted to the state hospital in Kerrville, Texas.
138. Following her release from the hospital, Roberts was assigned a mental health
counselor by the Office of Mental Health and Mental Retardation.
139. During one of her visits to her counselor’s office, Roberts expressed that she
needed to seek representation in her divorce proceeding.
140. Roberts also expressed her confusion about how to get in touch with “Legal Aid,”
as Texas Rural Legal Aid (now TRLA) had closed its Kerrville office.
141. Roberts’ counselor said that even though the Legal Aid office in Kerrville had
closed their office, they still listed a toll free number in the phonebook and the Office of Mental
Health and Mental Retardation had the phone number posted on their bulletin board.
142. Roberts first called the number she was given from her counselor’s office.
143. After Roberts got through the automated machine, she was connected to a man
named “Howard James.”
144. Roberts first told “Howard James” her location and asked if she could meet with
145. “Howard James” told Roberts that he would check and see if there were any
attorneys available in her “area.”
146. Roberts was confused by “Howard James’” response and told him that she
thought she had called the “Texas Legal Aid.”
147. “Howard James” told Roberts that “now we have offices all around the country.”
148. Roberts then asked “Howard James” if he could help her find a lawyer who could
help her in her divorce proceeding. Specifically, she asked him if they had lawyers who handled
149. “Howard James” answered this question affirmatively, but told her that until he
knew more about her case, he could not tell her if she would need a paralegal or a lawyer to
assist in her case.
150. Roberts proceeded to tell “Howard James” about her case, repeatedly asking him
whether he thought that she needed a lawyer.
151. After Roberts finished describing her case, “Howard James” said that he believed
that she would probably require a lawyer but that he could not say for sure until she sent him her
paperwork and the “legal office” looked at her case.
152. “Howard James” also told Roberts that there would be a fee for their services and
that there would “quite possibly” be an additional fee if she required a lawyer.
153. Roberts was extremely confused about why Legal Aid would charge her a fee for
their services and she questioned “Howard James” at length about this.
154. Roberts explained to “Howard James” that she had absolutely no money, had just
been released from the hospital and she was unemployed.
155. She told “Howard James” that she had believed that Legal Aid helped people who
could not afford lawyers.
156. “Howard James” then told Roberts that “Legal Aid works on a lesser fee.”
157. “Howard James” led Roberts to believe that this fee structure was the way that all
legitimate “Legal Aid” organizations work and this was because they needed to cover the cost of
their “help,” including secretaries.
158. Roberts told him that she would get him the money somehow and “Howard
James” told her that someone would call her within a week.
159. Approximately three days after her initial conversation with “Howard James,”
Roberts received a phone call from a “Chad Hart” who identified himself as someone who
worked with “Howard James” at Legal Aid.
160. Roberts again explained that she needed assistance and again asked “Chad Hart”
why they were charging her a fee for the services.
161. “Chad Hart” told Roberts, as “Howard James” had earlier in the week, that “Legal
Aid” worked on a lesser fee.
162. “Chad Hart” told Roberts that he thought that $450.00 would cover “Legal Aid
starting on the case.”
163. Because “Chad Hart” had told Roberts that he believed she would require a
lawyer’s assistance, Roberts believed that the $450.00 that she was going to send to “Chad Hart”
would secure her the assistance she needed in her case.
164. “Chad Hart” agreed to fax Roberts a contract that she needed to fill out and have
notarized at her mental health counselor’s office. He also gave her an account number to which
she should wire the $450.00.
165. “Chad Hart” asked Roberts to contact him as soon as she found the money and
sent the wire of the fee.
166. Excited at the prospect of getting assistance, Roberts quickly filled out the forms
and asked her counselor to return it to “Chad Hart” on her behalf.
167. Additionally, Roberts wired the “fee” within 48 hours.
168. Roberts called “Chad Hart” back a few days later in order to get an update on her
169. When she called, “Chad Hart” seemed surprised and asked her if she had sent the
170. Roberts confirmed that she had and asked “Chad Hart” why the “Legal Aid bank”
would not notify Legal Aid when it received transfers of money.
171. “Chad Hart” told Roberts that “Legal Aid” had so many clients, they could not
track who had sent their fee in and who had not.
172. Once “Chad Hart” confirmed that he had received Roberts’ fee, he told her that he
could not do anything further for her because his job was only to do intakes.
173. “Chad Hart” told Roberts that “Amy Brown,” a paralegal, would be contacting
Roberts once he transferred all of Roberts’ paperwork to the “legal office.”
174. An “Amy Brown” eventually contacted Roberts, but only a few days before the
court date set for May 25, 2007.
175. Roberts expressed her concern about this and “Amy Brown” told Roberts that she
needed to file a “motion to delay” and that “Amy Brown” would send the motion to her.
176. Roberts finally received the “Motion for Continuance” on May 29, 2007.
177. Roberts missed her court date because the papers did not reach her in time and she
was afraid to go to court without any papers or a lawyer.
178. On May 29, 2007, Roberts called “Amy Brown” again and asked what to do.
179. “Amy Brown” told Roberts to take the motion to the courthouse and file it, even
though the date of the court hearing had passed.
180. Roberts took the motion to the courthouse, where it was rejected for being
181. Terrified that she had lost her chance of an amenable divorce, Roberts called
“Amy Brown” desperate for counsel.
182. Roberts begged “Amy Brown” to send someone to the courthouse to help her.
183. “Amy Brown” told Roberts that she was “99% sure” that if Roberts got a lawyer
she would have to pay “Legal Aid” more money.
184. Dejected, Roberts hung up the phone.
185. Later that month, Roberts sought refuge from an abusive partner in a battered
186. The battered women’s shelter had TRLA’s phone number and personal contacts at
TRLA. They recommended that Roberts contact TRLA regarding her legal problems.
187. Roberts is now in touch with TRLA. Nonetheless, because of her financial and
personal difficulties, she was forced to leave her home in Texas and is now residing with her
mother in Pensacola, Florida.
F. Hector Garcia
188. On or about early June of 2007, Hector Garcia (“Garcia”) attempted to find legal
representation in bringing a divorce action against his wife.
189. Garcia first attempted to do everything on his own, believing that he would be
able to do this by using internet sites that advertised themselves as “one stop” divorce assistance
190. Garcia struggled to understand the complicated websites and decided that he
needed additional assistance from a legal services organization.
191. Garcia called Information (“411”) and asked for the phone number of “Legal
192. The phone number that Garcia was given by the 411 operator for “Legal Aid” was
193. The area code (303) is a Denver, Colorado area code.
194. Realizing that this was not a local number, Garcia asked to be connected
automatically by the operator.
195. Garcia was first put through the answering service at this number and eventually
spoke with a “Mary Frazier.”
196. Garcia asked “Mary Frazier” if he had correctly dialed “Legal Aid.”
197. When “Mary Frazier” told Garcia that he had called “Legal Aid,” Garcia mused
that he was located in El Paso and was confused why he was directed to a non-local number.
198. “Mary Frazier” told Garcia that “Legal Aid” could handle cases anywhere
because “Legal Aid” was a national organization. She also told Garcia that “Legal Aid” had its
own paralegals and lawyers who would represent him no matter where he was located.
199. After listening to Garcia’s explanation of what he was seeking assistance with,
“Mary Frazier” explained to Garcia that “Legal Aid” could get him his divorce in two or three
weeks. She also said that if the divorce was contested it would cost him $400.00 and if the
divorce was uncontested it would cost him $350.00.
200. Garcia was excited that his divorce would be such a painless process, particularly
since he had struggled to understand the directions on the websites he had initially looked to for
201. After exchanging a number of forms back and forth through facsimile, Garcia
gave “Mary Frazier” authorization to charge his debit card for the preparation of his divorce
papers on July 15, 2007.
202. A few weeks after this, Garcia received the “divorce papers” in the mail and
found multiple mistakes, including typos and misspellings.
203. After calling “Mary Frazier” a number of times to complain, Garcia received what
he was told was a “final” copy of the divorce papers.
204. Garcia attempted to file for divorce with the papers received from LANS, Corp.
205. Unaware that a Custody and Support Order was already entered in his case,
Garcia paid an additional and unnecessary $243.00 to the El Paso County Courthouse as a filing
fee for submission of his incorrectly prepared “divorce papers.”
206. Garcia’s final divorce decree was rejected on October 5, 2007 based on the fact
that his submission was prepared incorrectly.
207. Disheartened, after his court date on October 5, 2007, Garcia approached a peace
officer working in the Courthouse about the decision in his case.
208. After showing this officer his papers, the officer told Garcia that he was sure that
the papers were not prepared by the Legal Aid in El Paso and gave Garcia the correct phone
number for TRLA’s El Paso office so that he could contact them directly.
209. Garcia called the El Paso TRLA office and is being represented by them in his
G. Michelle Alexander Ervin
210. Michelle Alexander Ervin (“Ervin”) is a lifelong resident of San Antonio, Texas.
211. In 2003, Ervin had a son with Darrell Lynn Jones (“Jones”).
212. Jones was later convicted of indecency with a child by exposure and required to
register as a sex offender under Chapter 62 of the Texas Code of Criminal Procedure.
213. After a prolonged period of anger and despair over what felt like an
uncontrollable tragedy, Ervin “picked up her life” and moved on.
214. She married Terrell Gene Ervin, who has raised her son as if he were the child’s
215. In late August of 2007, Ervin’s husband decided that he would like to formally
and legally adopt her son as his own.
216. Ervin also wanted to change her son’s name to reflect the adoption and to be able
to finally move on with her life both in reality and legally.
217. After looking on the internet to find the correct procedure for an adoption, Ervin
realized that she would require legal assistance with the process.
218. Ervin then looked in the yellow pages and found a local number for “Legal Aid”
in San Antonio.
219. Ervin called this local phone number and spoke with an unknown woman who
told Ervin that “the San Antonio Legal Aid did not do adoptions” but that Ervin could call the
“national Legal Aid” for assistance.
220. The woman then told her to call a toll-free number that would connect her to the
“national Legal Aid.”
221. When Ervin called this toll-free phone number, she spoke with a “Brenda” who
took her basic information and then told her that it would cost $440.00 to complete the adoption
and name change for her son.
222. “Brenda” also told her that “Legal Aid” had paralegals who would do all the
paperwork for the adoption and name change and all she needed from Ervin was for her to fill
out a questionnaire.
223. Shortly after this call, on September 20, 2007, Ervin authorized the withdrawal of
$300.00 from her account by the LANS Corp. to “get them started.”
224. Once “Brenda” had received the money, “Brenda” put Ervin in touch with a
“Mark” at the LANS Corp., who sent a questionnaire to Ervin for her to fill out.
225. Ervin filled it out almost immediately upon receiving it and sent it back to “Mark”
226. She was told on various phone calls by both “Mark” and later by a “Chris” that
the paralegals at the LANS Corp. would fill out and prepare all the necessary documents and that
her only responsibility would be to file the papers with the local court. Ervin reassured both
“Mark” and “Chris” that she understood what her role would be.
227. Ervin was also told that after filing the paperwork, she would have to notify
someone at the LANS Corp. within 10 days that she had done so. Ervin also agreed to do this.
228. In or around late September or early October, after hearing nothing from any of
the people that she had spoken with at the LANS Corp., Ervin finally reached “Mark” again.
229. “Mark” guaranteed Ervin that she would receive the proper paperwork for filing
within 30 days.
230. On October 15, 2007, Ervin authorized the LANS Corp. to withdraw the
additional $140.00 from her account believing that, as “Mark” represented to her, there were
paralegals working on her son’s adoption paperwork.
231. Despite numerous phone calls and messages, Ervin has not spoken to anyone at
the LANS Corp. since she authorized this last payment of $140.00.
232. In fact, during one attempt to reach the LANS Corp., Ervin reached the “Legal
Aid” answering service and was patched through to a live representative. However, the
unknown woman told her that the number she had called was “now a doctor’s office.”
233. Throughout this entire process, Ervin believed that she was speaking with
representatives of TRLA.
H. Isela and Roberto Caldera
234. On or about July 1, 2007, Isela Caldera (“Caldera”) began actively seeking legal
representation for her father, Roberto Caldera, in his attempts to legally adopt his granddaughter.
235. Caldera initiated the attempts to secure legal representation because her father
does not speak any English and was uncomfortable seeking out assistance on his own.
236. Caldera herself is not particularly comfortable speaking English and feels much
more comfortable conversing in Spanish.
237. Caldera found out about “Legal Aid” through her sister, who, years before, had
gotten divorced for free with representation from the El Paso Legal Aid office.
238. Caldera decided to call Legal Aid on her father’s behalf. She first dialed
Information (“411”) to find their phone number. She was given the local El Paso number, 591-
0230 by the 411 operator.
239. When she called this number, she was immediately connected to a voice recording
that referred her to the phone number “1-866-417-7314” and stated that someone would help her
when she called this toll-free phone number.
240. On or about July 2, 2007, Caldera called 1-866-417-7314 and spoke with a
241. The first question “David Durojave” asked her was where she had gotten the
“Legal Aid” phone number from, which Caldera thought was odd.
242. Additionally, “David Durojave” spoke only English and Caldera was forced to ask
and answer his questions in English.
243. Caldera explained, as best she could, that she had called 411 because she had
wanted to visit the El Paso Legal Aid office and speak with an attorney about her father’s
244. “David Durojave” told Caldera that the El Paso “Legal Aid” offices were closed
and that “Legal Aid” no longer accepted in-office applications. He told her that instead
everything was now done by facsimile.
245. When Caldera—confused by how this could be true—told “David Durojave” that
her sister had received a divorce through the Legal Aid in El Paso, “David Durojave” said that
Texas “Legal Aid” offices had recently moved to Colorado and the Colorado offices now served
as the “Legal Aid” for Texas and 12 other states.
246. Caldera believed “David Durojave” and so she explained to him that her father
wanted to adopt his granddaughter because her sister had passed away in 2007.
247. Caldera explained that she had a letter from her deceased sister that stated she
wanted to grant guardianship and custody of the child to Roberto Caldera, but that this was not
enough to grant her father full, legal custody.
248. While “David Durojave” did not represent that he was a lawyer, Caldera believed
that he was because she understood him to say that “everyone at legal aid is a lawyer” and that
he would be “in charge” of her father’s case.
249. “David Durojave” told Caldera that he would send her all of the necessary papers
and that she needed to sign the papers in front of a notary and fax them back to him as soon as
250. “David Durojave” repeatedly told her that there would be no problem for either
her or her father and guaranteed that he would get custody for her father without either Caldera
or her father physically going to court.
251. “David Durojave” represented to Caldera that he would file the documents for
252. “David Durojave” initially told Caldera that his services would cost $500.00.
253. At this point, Caldera again questioned “David Durojave” because her sister had
received her divorce for free and the entire process had taken less than six months.
254. “David Durojave” told Caldera that “Legal Aid” was no longer free and now there
was a “percentage fee.”
255. “David Durojave” then told Caldera that “Legal Aid” could do the adoption for a
reduced rate of $415.00.
256. Caldera, believing that she had no other option, gave “David Durojave” her check
card number and $415.00 was withdrawn from her account on July 5, 2007 by “Legal Aide
257. On or about July 20, 2007, Caldera received documents from the LANS Corp. to
258. On or about August 7, 2007, Caldera sent the completed documents back to the
259. On August 29, 2007, Caldera sent supplemental information, including her sister’s
name, death certificate and statement from her father regarding the unknown whereabouts of his
granddaughter’s biological father, to the LANS Corp.
260. During this time period, Caldera spoke with a “Mark Mead,” a “Michael LNU”
and a “Rhonda Krause.”
261. “David Durojave” assured Caldera that her father’s adoption process should be
complete by early September of 2007.
262. On or about the first Saturday in September, Caldera received a phone call from
“Mark Mead” who told her that he had all the documents and they were going to “take them and
263. Caldera asked if her father needed to be there with them and “Mark Mead” said
that her father did not need to be with them and that “Legal Aid” would do everything.
264. Caldera asked “Mark Mead” to fax anything that he filed or received on her behalf
to the notary who had witnessed Caldera signing the initial statements.
265. “Mark Mead” assured her that he would fax her as soon as everything was filed.
266. Since that Saturday, Caldera has not heard from anyone at the LANS Corp. or
anyone else affiliated with “David Durojave,” “Mark Mead,” “Michael LNU” or “Rhonda
267. Caldera has repeatedly checked with her county courthouse and there has been
nothing filed on her behalf or on her father’s behalf.
268. Caldera has attempted to contact all of the people she spoke with at the LANS
Corp. and she has been unable to get through to anyone. She has left messages on the automated
message system and still has received no return phone call.
269. Caldera has received no completed paperwork or filing directly from the LANS
Corp. or “David Durojave,” “Mark Mead,” “Michael LNU,” or “Rhonda Krause.”
270. Caldera’s father still does not have legal custody over his granddaughter and
TRLA is currently trying to place Caldera’s case with a private attorney.
I. Blanca Duran
271. On or about April 26, 2007, Blanca Duran (“Duran”), called a phone number that
she received from a friend for “Legal Aid.”
272. When Duran called this phone number, the answering machine represented that
she had reached the office of “Legal Aid.”
273. Duran was then connected to a live person, “Michael.”
274. Duran first asked “Michael” about their office in El Paso and was told, brusquely,
that “Legal Aid” did not have an office in El Paso but was located in Colorado.
275. Duran, who speaks limited English, was beginning the divorce process and did not
understand how the process worked in Texas. She was hoping to speak with someone about how
to file for divorce.
276. Duran began asking “Michael” about the divorce process in Texas and he cut her
off and told her that she would be charged money because “Legal Aid” was no longer free.
277. Duran was surprised by this and also asked “Michael” how they would help her in
Texas if they were in Colorado.
278. “Michael” told Duran that they would send a representative to help her if she
279. “Michael” also told Duran that because there were no children or property
involved in the divorce, her case would be very simple and she probably would not need any
assistance in court.
280. During this first phone call, Duran gave “Michael” her debit card number and
authorized a charge for legal assistance in her divorce.
281. On May 2, 2007, $399.00 was withdrawn from her account.
282. On May 7, 2007, Duran received a contract and paperwork from the LANS Corp.
and she filled it out and sent it back on or about May 17, 2007.
283. After submitting this paperwork, Duran did not hear from anyone at the LANS
Corp. for quite some time. Duran did not initially worry, because she knew that legal offices are
often extremely busy.
284. However, after a longer period and despite numerous messages and attempts to
speak with someone, Duran’s calls were not answered or returned. Duran became increasingly
nervous that she had “lost her money.”
285. Finally, in mid-August, a “Mark Mead” called Duran and told her that he would
be “taking over her case.” Duran was extremely relieved to hear that someone was still working
on her case.
286. During that conversation “Mark Mead” warned Duran it would take a long time to
process her divorce because she was “out of state.” Duran was so excited to be back in contact
with her “lawyers” that she did not mind that it would take a longer time than she had initially
287. A few weeks after this conversation, “Mark Mead” called her back to verify her
address and told her that he had completed her divorce papers and would be sending them out for
her to review and sign.
288. During that conversation, “Mark Mead” again represented that he would file the
papers with the appropriate court once she had reviewed and signed them.
289. Duran has not received any paperwork or spoken to anyone from the LANS Corp.
since this time.
290. Duran has called them repeatedly and left multiple messages, but has not received
291. In mid-September, a friend of Duran’s told her that the friend’s niece was getting
a divorce through TRLA’s El Paso office.
292. Duran argued with this friend and told her that this was impossible, because she
had been told by “Michael” that “Legal Aid” did not have an El Paso office.
293. The friend—bewildered—gave Duran the El Paso TRLA office’s phone number
and recommended that Duran call them as soon as possible.
294. Duran was extremely upset that she had been lied to by “Legal Aid,” and instead
of calling them, she physically went to the offices intending to try to get her money back.
295. Once in the office, a TRLA representative explained that while she had been
speaking with “Mark Mead” and “Michael,” she had not actually been speaking to anyone from
the TRLA El Paso office.
296. TRLA then conducted an intake for her representation and will most likely be
representing her in her legal proceedings.
J. Gloria Robles
297. Gloria Robles (“Robles”) is a lifelong resident of San Antonio, Texas.
298. Robles wanted to get a divorce from her husband, who she had been separated
from for a long time.
299. In or around mid-May of 2007, Robles called information and when she asked for
the number for “San Antonio Legal Aid,” she was given the number (210) 224-9503.
300. The area code “210” is a San Antonio area code.
301. Robles was first connected to an “Aubrey” who began asking her questions
302. “Aubrey” first asked if Robles had any minor children, then whether there was
any property and finally, whether the divorce was contested or uncontested.
303. Robles explained that she had no children, no substantial property and that the
divorce would be uncontested.
304. “Aubrey” sounded excited and said that because it was uncontested, there would
be no need for Robles to go to court.
305. “Aubrey” also said that “Legal Aid” would have Robles divorced in 45 days and
that the fee would be $750.00.
306. Robles believed that she was speaking with the Legal Aid office in San Antonio
Texas (TRLA) and so willingly accepted this fee, having no reason to believe that “Legal Aid”
would “scam her” out of any money.
307. Robles told “Aubrey” that she would need some time to find the money and that
she would call “Aubrey” back.
308. Robles was unable to borrow the money until late October of 2007.
309. As soon as she borrowed the money from a close friend, she called the “Legal
Aid” number back and was connected to a man who identified himself as “John John.”
310. On or about October 23, 2007, “John John” told Robles that he was sending her
paperwork that she needed to fax back to him and that she needed to wire the fee to him directly,
as soon as possible.
311. Robles told “John John” that she wanted his office’s address because she would
rather bring the money directly to him than to wire it.
312. Without giving her his address, “John John” told Robles that this was impossible
because “Legal Aid” only handled money via wire transfers.
313. After brushing off her desire to give him the money in person, “John John” told
Robles that as soon as they got the money, he would start preparing her papers.
314. “John John” also told Robles that he would set a court date as a precautionary
measure, but assured her that if her husband signed the papers he prepared, there would be no
need for this court date.
315. Excited at the prospect of having her divorce completed so simply, Robles
attempted to wire money to “John John” on October 25, 2007 in the morning.
316. The teller at the bank was having difficulty sending the wire and so Robles called
“John John” and had him speak directly to the bank teller.
317. After hanging up with “John John,” the bank teller reflected to Robles that she felt
there was something “fishy” about the wire.
318. Robles listened to the bank teller, but that afternoon, she found another bank and
wired $750.00 to “National Document Service Inc.” in Dallas, Texas at Academy Bank.
319. The “Legal Aid” bank address concerned her because she believed that she had
been speaking with someone in San Antonio, Texas throughout the entire process.
320. After wiring the money, Robles waited for “John John” to call her or send her
321. One evening, while watching the local news, Robles saw a piece called
“Scambusters” that talked about an organization with “Legal Aid” in its name that was holding
itself out to be TRLA.
322. After seeing this, Robles became even more concerned.
323. Robles called a number that referred consumers to government services and was
given the address for the Legal Aid office in San Antonio (TRLA).
324. Shortly after being given TRLA’s address, Robles attempted to call the (210) 224-
9503 phone number and was told that the office was “closed.”
325. Robles never received anything further from “Aubrey” or “John John” or anyone
affiliated with either of them or their organization, although she was told that she would be
contacted to review her papers and sign them.
326. Her husband has not received any papers to sign regarding a divorce.
327. Robles is currently waiting for assignment to a TRLA attorney for representation
in her divorce proceedings.
K. Sandra Orosco
328. On or about mid-November, Sandra Orosco (“Orosco”) was served with divorce
papers by her husband.
329. The papers included a summons for her appearance at a court date on November
330. Upon service, Orosco’s husband informed her that he would be fighting for
custody of her 11- and 7-year old children.
331. Panicked by the thought that she might lose her children, Orosco called her
mother immediately asking her for help seeking legal assistance.
332. Orosco’s mother found a phone number for what she believed was the San
Antonio Legal Aid office, (210) 224-9503.
333. Upon calling this phone number, Orosco spoke with a man who identified himself
only as “John.”
334. After Orosco explained her need for legal representation in her divorce and
custody proceedings, “John” assured Orosco that he could “get her divorced” in 20 days for the
“flat rate” of $650.00.
335. Orosco was elated that “Legal Aid” was willing to help her.
336. After speaking with “John” for a short while, he told her that he would send her a
“survey” to fill out and fax back to him.
337. “John” also told her that she needed to wire the $650.00 fee to him as soon as
possible so that he could assign her an attorney and so that she could “meet with her attorney.”
338. “John” also told her that there was a 20-day deadline on her filing response
339. On or about November 18, 2007, Orosco’s mother wired “John” $650.00 from her
account on Orosco’s behalf.
340. After her mother notified her that the transfer was made, Orosco immediately
called “John” to confirm the payment.
341. “John” told her that a lawyer by the name of “Richard Handelman” was going to
342. “John” further represented that “Richard Handelman” would meet with her to go
over all of her necessary paperwork prior to her court date.
343. For the next few days, Orosco faxed “John” and “Richard Handelman” numerous
documents that “John” told her they required to represent her.
344. Concerned that she had not yet heard from “Richard Handelman,” Orosco called
“John” repeatedly, growing increasingly concerned.
345. “John” made excuses for “Richard Handelman,” saying that he would email
“Richard Handelman” and ask him to call Orosco as soon as possible.
346. Finally, “John” told Orosco that “Richard Handelman” would meet her at court
the morning of her court date, November 21, 2007.
347. Orosco arrived at court early, but was not approached by anyone named “Richard
348. Eventually, Orosco could not wait any longer and she entered the courtroom
herself and attempted to represent herself.
349. Unclear about how to represent herself, Orosco felt that she failed and was
confused about what the judge was asking her and how he was ruling.
350. Orosco signed the final judgment without understanding what her options were
for contesting or agreeing to its terms.
351. After the court hearing, Orosco called “John” and demanded the return of her
$650.00, since “Richard Handelman” never came to the courthouse.
352. “John” apologized and told her to write a statement and ask for her money back,
353. Orosco immediately did this and faxed the statement to “John.”
354. After hearing nothing from “John” in regard to her request for a refund, she called
him again and again.
355. Finally, in early December, she reached “John” again.
356. During this call, “John” told Orosco that getting the fee returned to her would
“take time” and that he would have “Richard Handelman” call her directly.
357. At this point, Orosco could take no more and said to “John” that she believed that
“Legal Aid is a scam.”
358. “John” said “You are hurting my feelings now, Sandra” and proceeded to hang up
359. This was the last conversation that Orosco had with “John” or anyone affiliated
with the LANS Corp.
360. Still angry and believing that she had been dealing with the San Antonio office of
Legal Aid, Orosco made the decision to go directly to the office.
361. After finding the address of the San Antonio TRLA office, she gathered all of her
documents together, including everything from the initial “survey” that “John” sent to her
through her letter requesting a refund.
362. Orosco went to the San Antonio TRLA office believing that she would finally
meet “John” or “Richard Handelman” and could get her money back directly from them
363. Once she arrived at the TRLA office, she learned that she had not been speaking
with anyone from their office.
364. After speaking with an intake worker at TRLA, Orosco came to understand that
she had been speaking with an organization that was in no way affiliated with what she
understood to be “Texas Legal Aid.”
365. Orosco is now being represented by a private attorney in her family court matters.
L. Inna Carrasco
366. In or around August of 2007, Inna Carrasco (“Carrasco”) called Information
(“411”) to get the phone number for San Antonio Legal Aid.
367. Carasco was given the phone number (210) 224-9503.
368. Upon calling the phone number, she was immediately transferred to Ext. 700 and
spoke with a “Debby.”
369. Carrasco proceeded to tell “Debby” why she was calling.
370. Carrasco’s son had been involved with a woman who had gotten pregnant. The
woman claimed that Carrasco’s son was the father and was bringing a child support action
371. Because Carrasco’s son was a minor, Carrasco was acting on his behalf to seek
representation for him in the child support action.
372. Carrasco made it clear that she knew her son was not possibly the father of this
woman’s child and that they wanted a paternity test to show this.
373. “Debby” told Carrasco that this would be “no problem.”
374. “Debby” told Carrasco that she would email Carrasco an intake form for her to fill
out and told her that the paralegal who would be assigned to her case was “Amy Brown.”
375. “Debby” also told Carrasco that it would cost $450.00 to secure representation for
376. Carrasco was so excited about the ease in which she was seemingly able to get
legal representation for her son that she asked if she could put her ex-husband, who she remains
friendly with, on the phone with “Debby” so that he could speak with her about modifying a
child support order from a previous divorce.
377. Carrasco received the questionnaire from “Debby” at her work email address the
378. Carrasco promptly filled it out and returned it to “Debby” via facsimile.
379. Carrasco also sent $450.00 to “Debby” at the end of August 2007, via Legal
380. Shortly after this first transaction, Carrasco sent an additional $450.00 on behalf
of her ex-husband, who also believed that he was going to be represented by “Amy Brown.”
381. Unhappy that she had not yet spoken with an attorney about her son’s case,
Carrasco repeatedly asked both “Debby” and “Amy Brown” to allow her to speak with the
attorney they were working for.
382. Finally, “Debby” put a man named “Ed Brown” on the phone with Carrasco.
383. “Ed Brown” explained that he and “Amy Brown” were part of one organization
that did “certain things” and if she needed an attorney, she should call the “attorney division” at
384. “Ed Brown” told Carrasco that this division was in Denver, Colorado.
385. Carrasco was growing angry that she still had not spoken to an attorney, which is
what “Debby” had told her that she was paying the $450.00 fee to do.
386. “Debby” also told Carrasco that “Legal Aid” had merged in Denver, Colorado and
did not exist in San Antonio any longer, so Carrasco would have to call the toll-free number to
get in touch with “Legal Aid” attorneys.
387. Finally, Carrasco called the toll-free number that “Ed Brown” had given her.
388. “Ed Brown” had recommended that she ask for a “Mr. White.”
389. However, after calling and speaking with “Mr. White” at the number given to her
by “Ed Brown,” she was given another toll-free number to call by “Mr. White” who
recommended she speak with someone else.
390. Carrasco did call the number provided by “Mr. White” and eventually she was
connected to a woman who identified herself as “Stephanie Allen” who said she worked for
391. “Stephanie Allen” put Carrasco on hold and, eventually, “Mark Mead” came back
onto the line to speak with Carrasco.
392. After speaking to him for a few minutes and explaining that she wanted a lawyer
to represent her son in his child support hearing, “Mark Mead” told Carrasco that he would try to
“help her out” and would call her back.
393. Tired of being run around, the following day, Carrasco called “Mark Mead”
394. This time, she again spoke with “Stephanie Allen” who informed her that “Mark
Mead” could not speak with her because it would be a “conflict of interest.”
395. At this point, Carrasco was thoroughly confused and desperate for a lawyer’s
396. She called “Debby” again at the local “Legal Aid” and expressed her outrage.
397. Shortly after this call to “Debby,” she received an email from “Amy Brown’s
email account from a “Rita” who claimed to be an attorney, licensed in Texas, who Carrasco
could email with any questions she had.
398. Finally, fed up and concerned that her son would not have an attorney in time for
his court date, Carrasco put a lien on her home and hired her son an attorney for his hearing.
399. The attorney made a motion for a paternity test and the test showed that
Carrasco’s son was not the father of the child.
400. Carrasco has received no further contact from anyone affiliated with any of the
people she spoke to, including “Mark Mead,” “Stephanie Allen,” “Kendrick White,” “Rita,”
“Debby,” “Ed Brown” or “Amy Brown.”
M. Elvira Rubio
401. On or about early December of 2007, Elvira Rubio (“Rubio”) decided to file for
divorce from her husband.
402. Rubio called Information (“411”) and asked for the phone number for “Legal
403. The operator gave her the local El Paso phone number (915) 629-0644.
404. Upon calling this phone number, Rubio listened to an automated message for
“Legal Aid” that directed her to call a toll-free phone number to reach a live operator.
405. Because it was late, Rubio waited until the following day and then called the toll-
free number that the machine had provided.
406. Initially, an automated machine picked up at this number, as well.
407. The automated machine asked for the caller’s name and “problem.”
408. Rubio, as best she could because Spanish is her first language, described her
desire to get legal representation for a divorce.
409. Eventually, Rubio was put through to someone who identified themselves as
410. “Michael Harold” spoke Spanish, which made Rubio’s description of her problem
much simpler than it had been for the automated machine.
411. After hearing what Rubio wanted, “Michael Harold” told Rubio that he was a
paralegal and that she would not need an attorney for her divorce.