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Ethics and Communication Strategies   Kerry Robinson Supervising Attorney   HJP-Kent
Ethics and Communication Strategies <ul><li>HJP In Perspective </li></ul><ul><li>Key Ethics Rules/HJP Support </li></ul><u...
Key Ethics Rules <ul><li>Key Ethics Rules </li></ul><ul><li>Rules of Professional Conduct (RPC) </li></ul><ul><li>General ...
Key Ethics Rules <ul><li>Authorized Practice of Law (GR 24) </li></ul><ul><li>Application of legal principles and judgment...
Key Ethics Rules <ul><li>Applicability to HJP: </li></ul><ul><li>Counsel and advise </li></ul><ul><li>Negotiate </li></ul>...
Key Ethics Rules <ul><li>The Client-Lawyer Relationship (RCP Title 1) </li></ul><ul><li>Key RPC Provisions Include: </li><...
Key Ethics Rules <ul><li>The Client Lawyer Relationship (RPC Title 1) </li></ul><ul><li>Competence Defined: </li></ul><ul>...
Key Ethics Rules <ul><li>The Client Lawyer Relationship, cont’d: </li></ul><ul><li>“ OMG—I’m Not Competent!” </li></ul><ul...
Key Ethics Rules <ul><li>The Client-Lawyer Relationship, cont’d. </li></ul><ul><li>HJP Provides the Support/Tools: </li></...
Key Ethics Rules <ul><li>Scope of Representation RPC 1.2 </li></ul><ul><li>A lawyer shall: </li></ul><ul><ul><li>Abide by ...
Key Ethics Rules <ul><li>Scope of representation, cont’d: </li></ul><ul><li>Limited appearance by attorney (CR 70.1) </li>...
Key Ethics Rules <ul><li>Conflicts of Interest </li></ul><ul><li>Key RPCs: 6.5, 1.7 – 1.10, 1.18 </li></ul><ul><li>Program...
Key Ethics Rules <ul><li>Lawyer as Advisor RPC Title 2 </li></ul><ul><li>Exercise independent judgment </li></ul><ul><li>R...
Key Ethics Rules <ul><li>Confidentiality of Information  RPC 1.6 </li></ul><ul><li>Prohibits revealing information related...
Key Ethics Rules <ul><li>Confidentiality of Information, cont’d: </li></ul><ul><li>Practice Tip Scenario </li></ul><ul><ul...
Ethics <ul><li>Clients with Diminished Capacity  RPC 1.14 </li></ul><ul><ul><li>Maintain a normal client-lawyer relationsh...
Ethics <ul><li>Ghost Writing  CR 11(b) </li></ul><ul><li>Can draft a document for an otherwise self-represented person: </...
Communication Strategies <ul><li>Obstacles to Effective Communication </li></ul><ul><li>HJP Surroundings </li></ul><ul><li...
Communication Strategies <ul><li>Overcoming Common Communications Barriers </li></ul><ul><li>Consider surroundings </li></...
Communication Strategies <ul><li>Strategies for Successful Client Communication </li></ul><ul><li>Explain HJP representati...
Communication Strategies <ul><li>Strategies for Successful Client  Communication, cont’d: </li></ul><ul><li>Ask and confir...
Communication Strategies <ul><li>Strategies for successful communication with opposing counsel </li></ul><ul><li>Maintain ...
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Ethics and Communication Strategies Kerry Robinson

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Transcript of "Ethics and Communication Strategies Kerry Robinson"

  1. 1. Ethics and Communication Strategies Kerry Robinson Supervising Attorney HJP-Kent
  2. 2. Ethics and Communication Strategies <ul><li>HJP In Perspective </li></ul><ul><li>Key Ethics Rules/HJP Support </li></ul><ul><li>Communication Strategies </li></ul>
  3. 3. Key Ethics Rules <ul><li>Key Ethics Rules </li></ul><ul><li>Rules of Professional Conduct (RPC) </li></ul><ul><li>General Rules (GR) </li></ul><ul><li>Civil Rules (CR) </li></ul><ul><li>An “I Can Do This!” Approach </li></ul><ul><li>How rules apply to HJP </li></ul><ul><li>HJP Support and Resources </li></ul>
  4. 4. Key Ethics Rules <ul><li>Authorized Practice of Law (GR 24) </li></ul><ul><li>Application of legal principles and judgment </li></ul><ul><li>To the facts, circumstances, objectives </li></ul><ul><li>Includes: </li></ul><ul><li>Giving advice or counsel </li></ul><ul><li>Selecting, drafting, completing legal documents </li></ul><ul><li>Representing in tribunal or proceeding </li></ul><ul><li>Negotiating </li></ul><ul><li>RPCs Also Apply To: </li></ul><ul><li>Rule 9 Interns (RPC 5.3) </li></ul><ul><li>Legal Assistants (RPC 5.3) </li></ul>
  5. 5. Key Ethics Rules <ul><li>Applicability to HJP: </li></ul><ul><li>Counsel and advise </li></ul><ul><li>Negotiate </li></ul><ul><li>Limited Representation </li></ul><ul><li>Use of Interns and Legal Assistants </li></ul><ul><li>How HJP Helps: </li></ul><ul><li>Defined limits on the scope of legal services </li></ul><ul><li>HJP Supervision </li></ul><ul><li>Forms, Pleadings, Information </li></ul><ul><li>Trainings </li></ul><ul><li>Resources </li></ul>
  6. 6. Key Ethics Rules <ul><li>The Client-Lawyer Relationship (RCP Title 1) </li></ul><ul><li>Key RPC Provisions Include: </li></ul><ul><ul><li>Competence (1.1) </li></ul></ul><ul><ul><li>Scope of Representation (1.2) </li></ul></ul><ul><ul><li>Communication (1.4) </li></ul></ul><ul><ul><li>Confidentiality (1.6) </li></ul></ul><ul><ul><li>Conflicts of Interest (6.5, 1.7 – 1.10, 1.18) </li></ul></ul><ul><ul><li>Clients-Diminished Capacity (1.14) </li></ul></ul><ul><ul><li>Declining/Terminating Representation (1.16) </li></ul></ul>
  7. 7. Key Ethics Rules <ul><li>The Client Lawyer Relationship (RPC Title 1) </li></ul><ul><li>Competence Defined: </li></ul><ul><ul><li>Factors that determine relative knowledge/skills </li></ul></ul><ul><ul><ul><li>A matter’s relative complexity/specialized nature </li></ul></ul></ul><ul><ul><ul><li>Lawyer’s general expertise and study </li></ul></ul></ul><ul><ul><ul><li>Lawyer’s training and experience </li></ul></ul></ul><ul><ul><ul><li>Access to field expertise </li></ul></ul></ul><ul><ul><ul><li>Reasonable preparation </li></ul></ul></ul><ul><ul><ul><li>Client’s emergency need (reasonably necessary) </li></ul></ul></ul>
  8. 8. Key Ethics Rules <ul><li>The Client Lawyer Relationship, cont’d: </li></ul><ul><li>“ OMG—I’m Not Competent!” </li></ul><ul><li>“ Yes—You Are!” (RPC 1.1 Comments) </li></ul><ul><ul><li>Special training or prior experience not necessarily required; </li></ul></ul><ul><ul><li>Required proficiency may be that of a general practitioner; </li></ul></ul><ul><ul><li>A newly admitted lawyer can be as competent as a seasoned practitioner; </li></ul></ul><ul><ul><li>Access to support is key! </li></ul></ul>
  9. 9. Key Ethics Rules <ul><li>The Client-Lawyer Relationship, cont’d. </li></ul><ul><li>HJP Provides the Support/Tools: </li></ul><ul><ul><li>Training provided and supplemented </li></ul></ul><ul><ul><li>Issues generally consistent </li></ul></ul><ul><ul><li>Scope of representation limited </li></ul></ul><ul><ul><li>Resources available </li></ul></ul><ul><ul><li>HJP staff present </li></ul></ul><ul><ul><li>HJP Partners/Housing Expertise </li></ul></ul><ul><ul><li>Forms, documents and materials available </li></ul></ul><ul><ul><li>Observation opportunities </li></ul></ul><ul><ul><li>Deep HJP peer support </li></ul></ul><ul><ul><li>Checklists available </li></ul></ul>
  10. 10. Key Ethics Rules <ul><li>Scope of Representation RPC 1.2 </li></ul><ul><li>A lawyer shall: </li></ul><ul><ul><li>Abide by client’s decisions </li></ul></ul><ul><ul><li>Concerning objectives or representation </li></ul></ul><ul><ul><li>Consult with client re: means to objectives </li></ul></ul><ul><li>Practice Tips: </li></ul><ul><ul><li>Ascertain and analyze facts </li></ul></ul><ul><ul><li>Ascertain client objectives </li></ul></ul><ul><ul><li>Apply the law </li></ul></ul><ul><ul><li>Evaluate and explain options </li></ul></ul><ul><ul><li>Confirm client understanding </li></ul></ul><ul><ul><li>Allow client to decide </li></ul></ul><ul><ul><li>Stay within HJP limited representation services </li></ul></ul>
  11. 11. Key Ethics Rules <ul><li>Scope of representation, cont’d: </li></ul><ul><li>Limited appearance by attorney (CR 70.1) </li></ul><ul><ul><li>Can limit appearance </li></ul></ul><ul><ul><li>Must state scope of appearance in Notice of Appearance </li></ul></ul><ul><ul><li>Can be served simultaneously with court appearance </li></ul></ul><ul><ul><li>Requires Notice of Completion (No leave of court required) </li></ul></ul><ul><li>The HJP “In and Out” Process </li></ul><ul><ul><li>Notice/Completion of Appearance forms available </li></ul></ul><ul><ul><li>Legal Assistants prepare and copy </li></ul></ul><ul><ul><li>Signed original filed with court clerk </li></ul></ul><ul><ul><li>Copies to : client, opposing counsel, file </li></ul></ul><ul><ul><li>Never forget to file the Completion of Appearance </li></ul></ul>
  12. 12. Key Ethics Rules <ul><li>Conflicts of Interest </li></ul><ul><li>Key RPCs: 6.5, 1.7 – 1.10, 1.18 </li></ul><ul><li>Programs Sponsored by Non Profit Organizations (RPC 6.5) </li></ul><ul><ul><li>Short term, limited legal representation </li></ul></ul><ul><ul><li>No expectation of continuing representation </li></ul></ul><ul><ul><li>No expectation of client fee </li></ul></ul><ul><ul><li>Result: such programs (HJP) may be subject to less stringent application of conflict of interest rules. </li></ul></ul><ul><li>Conflict Check Procedures at HJP </li></ul><ul><ul><li>Dockets provided at least one day in advance </li></ul></ul><ul><ul><li>Attorneys check for conflicts </li></ul></ul><ul><ul><li>If conflict, HJP handles </li></ul></ul><ul><ul><li>Conflict waiver forms available for available for individual client issues </li></ul></ul><ul><ul><li>Conflict obstacles infrequent </li></ul></ul><ul><ul><li>HJP staff ready to assist and evaluate </li></ul></ul>
  13. 13. Key Ethics Rules <ul><li>Lawyer as Advisor RPC Title 2 </li></ul><ul><li>Exercise independent judgment </li></ul><ul><li>Render straightforward, candid advice </li></ul><ul><li>Provide honest assessment </li></ul><ul><li>May refer not only to law, but also to considerations including: </li></ul><ul><ul><li>Moral factors </li></ul></ul><ul><ul><li>Economic factors </li></ul></ul><ul><ul><li>Social factors </li></ul></ul>
  14. 14. Key Ethics Rules <ul><li>Confidentiality of Information RPC 1.6 </li></ul><ul><li>Prohibits revealing information related to the representation. </li></ul><ul><li>Clients can give informed consent to reveal </li></ul><ul><li>Lawyer SHALL reveal to prevent: </li></ul><ul><ul><li>Reasonably certain death </li></ul></ul><ul><ul><li>Substantial bodily harm. </li></ul></ul><ul><li>Lawyer MAY reveal to: </li></ul><ul><ul><li>Prevent commission of crime </li></ul></ul><ul><ul><li>Secure legal advice about ethical rules </li></ul></ul><ul><ul><li>Additional grounds </li></ul></ul>
  15. 15. Key Ethics Rules <ul><li>Confidentiality of Information, cont’d: </li></ul><ul><li>Practice Tip Scenario </li></ul><ul><ul><li>Client arrives with companion </li></ul></ul><ul><ul><li>No privileges attach </li></ul></ul><ul><ul><li>Evaluate potential waiver of attorney-client privilege protection </li></ul></ul><ul><ul><li>Client decides value of companion’s presence </li></ul></ul>
  16. 16. Ethics <ul><li>Clients with Diminished Capacity RPC 1.14 </li></ul><ul><ul><li>Maintain a normal client-lawyer relationship </li></ul></ul><ul><ul><li>Can Take reasonably necessary protective action </li></ul></ul><ul><ul><ul><li>At risk of substantial financial, physical, or other harm </li></ul></ul></ul><ul><ul><ul><li>Client cannot adequately act in own interest </li></ul></ul></ul><ul><ul><ul><li>Appointment of GAL, conservator or guardian </li></ul></ul></ul><ul><ul><li>Can reveal information necessary to protect client’s interests </li></ul></ul>
  17. 17. Ethics <ul><li>Ghost Writing CR 11(b) </li></ul><ul><li>Can draft a document for an otherwise self-represented person: </li></ul><ul><ul><li>He/she has read the document </li></ul></ul><ul><ul><li>That to his/her best knowledge after reasonable inquiry under the circumstances </li></ul></ul><ul><ul><ul><li>is well grounded in fact </li></ul></ul></ul><ul><ul><ul><li>is warranted by existing law, etc. </li></ul></ul></ul><ul><ul><ul><li>is not interposed for any improper purpose, etc. </li></ul></ul></ul><ul><ul><ul><li>the denials of factual contentions are warranted on evidence or lack of information </li></ul></ul></ul><ul><li>Attorney may rely on client’s representation of facts, UNLESS: </li></ul><ul><ul><li>Attorney believes they are false or materially insufficient </li></ul></ul><ul><ul><li>Makes an independent reasonable inquiry into the facts </li></ul></ul>
  18. 18. Communication Strategies <ul><li>Obstacles to Effective Communication </li></ul><ul><li>HJP Surroundings </li></ul><ul><li>Language barriers </li></ul><ul><li>Physical/mental impairment or challenges </li></ul><ul><li>Stress </li></ul><ul><li>Fatigue </li></ul><ul><li>Confusion/Disorientation </li></ul><ul><li>Lack of privacy </li></ul><ul><li>Noise/distractions </li></ul><ul><li>Cultural factors </li></ul><ul><li>Anti-lawyer bias </li></ul><ul><li>Time constraints </li></ul><ul><li>Disorganization or missing paperwork </li></ul><ul><li>Other factors </li></ul>
  19. 19. Communication Strategies <ul><li>Overcoming Common Communications Barriers </li></ul><ul><li>Consider surroundings </li></ul><ul><li>Make Eye contact </li></ul><ul><li>Use calm voice and demeanor </li></ul><ul><li>Remain professional and courteous </li></ul><ul><li>Enunciate clearly – Listen carefully </li></ul><ul><li>Control the information flow </li></ul><ul><li>Interrupt Strategically </li></ul><ul><li>Organize paperwork </li></ul><ul><li>Be kind but firm </li></ul><ul><li>Control the communication exchange </li></ul>
  20. 20. Communication Strategies <ul><li>Strategies for Successful Client Communication </li></ul><ul><li>Explain HJP representation and process </li></ul><ul><li>Identify representation scope/options </li></ul><ul><ul><ul><li>Counsel and advice </li></ul></ul></ul><ul><ul><ul><li>Negotiation </li></ul></ul></ul><ul><ul><ul><li>Limited representation </li></ul></ul></ul><ul><li>Ask closed/targeted questions </li></ul><ul><li>Interrupt as necessary </li></ul><ul><li>Keep client focused </li></ul><ul><li>Parrot back information as necessary </li></ul><ul><li>Consider visual aids </li></ul><ul><li>Review documents. . . </li></ul>
  21. 21. Communication Strategies <ul><li>Strategies for Successful Client Communication, cont’d: </li></ul><ul><li>Ask and confirm client objective(s) </li></ul><ul><li>Identify case strengths and weaknesses </li></ul><ul><li>Identify resolution options </li></ul><ul><li>Walk through options—advantages and disadvantages </li></ul><ul><li>Allow client to decide </li></ul><ul><li>Repeat decision </li></ul><ul><li>Obtain signatures </li></ul><ul><li>When case completed, explain outcome and next steps </li></ul><ul><li>Review any paperwork </li></ul><ul><li>Ensure that client has copies of relevant documents </li></ul><ul><li>Provide appropriate resources </li></ul>
  22. 22. Communication Strategies <ul><li>Strategies for successful communication with opposing counsel </li></ul><ul><li>Maintain respectful, professional demeanor </li></ul><ul><li>Use clear and concise communication style </li></ul><ul><li>Advocate earnestly, professionally </li></ul><ul><li>Avoid interruptions </li></ul><ul><li>Consider others listening in </li></ul><ul><li>Request necessary paperwork </li></ul><ul><li>Present facts clearly </li></ul><ul><li>Apply law thoroughly </li></ul><ul><li>Provide documents when appropriate </li></ul><ul><li>Present resolution options, if any </li></ul><ul><li>Confirm offers/options </li></ul><ul><li>Review paperwork carefully </li></ul>
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