The Rise of Social Selling in B2B
Organisations
Tom Skotidas and Cathy Yum
The Old Model
Salespeople and Account Managers
used to be Key Information Sources for
B2B Buyers.
Transformation
The Internet + Social Networks Have
Changed Buyer Behaviour Forever.
Why Should B2B Professionals Care?
Source: Corporate Executive Board (www.executiveboard.com)
Buyer Shift
● Sales professionals need to capture B2B buyers’ attention earlier
● Sales professionals need to be customer-centric and ...
Issues with Traditional Marketing Channels
Performance Fatigue
Channel Dilemma
Channel Dilemma
Issues with Traditional Marketing Channels
Limited Access to
Senior Executives
Channel Dilemma
Issues with Traditional Marketing Channels
Limited Relationship-Building
B2B Opportunity
The Case for Social Networks
●  Fresh Marketing Channel (first-mover advantage)
●  Transparent + Direct Ac...
Social Selling Opportunity
What Is Social Selling?
Social Selling is the process of Social Marketing for Sales
Enablement....
Key Numbers and Statistics
●  LinkedIn has over 300 million members globally;
60,000,000+ are in Asia Pacific
●  ASEAN:
○ ...
Search Volume Trends (Keyword = LinkedIn)
Social Selling Opportunity
Source: Google Trends (3 July 2014)
Search Volume Trends (Keyword = LinkedIn)
Social Selling Opportunity
Source: Google Trends (3 July 2014)
Age of B2B Buyers on LinkedIn
Singapore Malaysia
Indonesia Philippines
Social Selling Opportunity
Source: Quantcast.com (3...
Login Activity of B2B Buyers on LinkedIn
Source: Quantcast.com (3 July 2014)
Between 32% - 41% of ASEAN LinkedIn Users are...
Target Audience: Chief Financial Officers / CFOs
4,250 CFOs throughout
ASEAN;
1,099 of these work for
organisations > 1000...
Target Audience: Chief Information Officers / CIOs
Social Selling Opportunity
1,161 CIOs throughout ASEAN;
378 of these wo...
Target Audience: Chief Marketing Officers / CMOs
Social Selling Opportunity
1,079 CMOs throughout
ASEAN;
205 of these work...
Target Audience: CHROs / Heads of HR
Social Selling Opportunity
1,044 Directors of HR /
CHROs throughout ASEAN;
476 of the...
Engaging Buyers
So How Do B2B Professionals Engage
Through Social Selling?
Company-to-Person
●  “Company-to-Person” is the dominant engagement model today
●  Examples of Company-to-Person Social Se...
Paradigm Shift: Person-to-Person
● Social Networks were designed from the ground up, for Person-to-
Person engagement
● Th...
Social Selling Models
Person-to-Person in Action
Google Enterprise:
Social Selling Case Study
Who is Google Enterprise?
Case Study: Google
●  Google Products & Technology for Work
●  Packaged up for the Enterprise:
○...
Why Social Selling?
●  Pinpoint the right decision maker
●  Overcome “list fatigue”
●  Highlight the Google brand for Ente...
Process Overview (Snapshot)
Case Study: Google
Build Social Seller Profile
Month 1 Month 2 Month 3
Target Audience Identif...
Target Audience Identification
Advanced Search
Parameters:
●  Job Title +
Variations
●  Company
Name
●  Regional
Locations...
Social Selling Models
Build your Social Sellers Profile
Make Connection Requests
Case Study: Google
All invitations must:
●  Be Personalised
●  Show Context and
Relevance between...
Share Content - Status Updates
Brand
Building
(Market Trust)
Demand
Generation
(Market Need)
Case Study: Google
Amplificat...
Request Meetings
Key:
The Social Seller converts the Market Trust + Market Need they have developed into meetings.
Case St...
Anecdote
The Social Seller’s Feedback
● Tone of meeting is open and friendly
● One-on-one meetings: Top-Down vs. tradition...
Tracking, Measurement, and ROI
● Capture + score buyers’ digital language (clicks, downloads, web page
visits) using Marke...
● The B2B buying process has been disrupted forever
● Social Networks:
○  Provide transparent access to your target audien...
Thank You and Let’s Connect!
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How Google Enterprise Used Social Selling to Generate Connections, Engagement, and Meetings with the C-Suite

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In this presentation, Cathy Yum, head of Enterprise Marketing for Google in Asia, and Tom Skotidas, MD of Skotidas, present on how Google used Social Selling (through LinkedIn) to connect with senior B2B decision makers, use targeted content to build online relationships, and convert these relationships into qualified leads, meetings, and sales pipeline.

Published in: Marketing

How Google Enterprise Used Social Selling to Generate Connections, Engagement, and Meetings with the C-Suite

  1. 1. The Rise of Social Selling in B2B Organisations Tom Skotidas and Cathy Yum
  2. 2. The Old Model Salespeople and Account Managers used to be Key Information Sources for B2B Buyers.
  3. 3. Transformation The Internet + Social Networks Have Changed Buyer Behaviour Forever.
  4. 4. Why Should B2B Professionals Care? Source: Corporate Executive Board (www.executiveboard.com) Buyer Shift
  5. 5. ● Sales professionals need to capture B2B buyers’ attention earlier ● Sales professionals need to be customer-centric and provide insights that go beyond the 57% that the buyer already knows ● How do you achieve both of the above? ○ Sales professionals need to participate in channels that buyers use for research, discovery, and discussion What Do B2B Professionals Need To Do? Sales Mindshift
  6. 6. Issues with Traditional Marketing Channels Performance Fatigue Channel Dilemma
  7. 7. Channel Dilemma Issues with Traditional Marketing Channels Limited Access to Senior Executives
  8. 8. Channel Dilemma Issues with Traditional Marketing Channels Limited Relationship-Building
  9. 9. B2B Opportunity The Case for Social Networks ●  Fresh Marketing Channel (first-mover advantage) ●  Transparent + Direct Access to Senior Decision Makers ●  Brand building, demand generation, and lead generation can be executed simultaneously ●  Relationships can flourish between Buyer and Seller
  10. 10. Social Selling Opportunity What Is Social Selling? Social Selling is the process of Social Marketing for Sales Enablement. 1.  Connect your brand with B2B buyers on social networks 2.  Use Brand Building to grow Market Trust in your brand 3.  Use Demand Generation to grow Market Need in your solution 4.  Convert Market Trust + Market Need into meetings, pipeline, and revenue
  11. 11. Key Numbers and Statistics ●  LinkedIn has over 300 million members globally; 60,000,000+ are in Asia Pacific ●  ASEAN: ○  1,400,000 in Singapore ○  3,560,000 in Indonesia ○  2,635,000 in the Philippines ○  1,900,000 in Malaysia ●  Rest of Asia: ○  28,000,000 in India ○  5,475,000 in China ○  930,000 in Hong Kong ○  912,000 in Korea Social Selling Opportunity Source: LinkedIn (July 2014)
  12. 12. Search Volume Trends (Keyword = LinkedIn) Social Selling Opportunity Source: Google Trends (3 July 2014)
  13. 13. Search Volume Trends (Keyword = LinkedIn) Social Selling Opportunity Source: Google Trends (3 July 2014)
  14. 14. Age of B2B Buyers on LinkedIn Singapore Malaysia Indonesia Philippines Social Selling Opportunity Source: Quantcast.com (3 July 2014)
  15. 15. Login Activity of B2B Buyers on LinkedIn Source: Quantcast.com (3 July 2014) Between 32% - 41% of ASEAN LinkedIn Users are either “Regular Visitors” or “Addicted Visitors” Social Selling Opportunity
  16. 16. Target Audience: Chief Financial Officers / CFOs 4,250 CFOs throughout ASEAN; 1,099 of these work for organisations > 1000 staff Social Selling Opportunity
  17. 17. Target Audience: Chief Information Officers / CIOs Social Selling Opportunity 1,161 CIOs throughout ASEAN; 378 of these work for organisations > 1000 staff
  18. 18. Target Audience: Chief Marketing Officers / CMOs Social Selling Opportunity 1,079 CMOs throughout ASEAN; 205 of these work for organisations > 1000 staff
  19. 19. Target Audience: CHROs / Heads of HR Social Selling Opportunity 1,044 Directors of HR / CHROs throughout ASEAN; 476 of these work for organisations > 1000 staff
  20. 20. Engaging Buyers So How Do B2B Professionals Engage Through Social Selling?
  21. 21. Company-to-Person ●  “Company-to-Person” is the dominant engagement model today ●  Examples of Company-to-Person Social Selling: ○  LinkedIn Company Page ○  Twitter Page ○  Google+ Page ○  Facebook Page ○  Corporate Blog ●  Engagement and lead generation is often limited due to amorphous brand Social Selling Models
  22. 22. Paradigm Shift: Person-to-Person ● Social Networks were designed from the ground up, for Person-to- Person engagement ● The majority of B2B relationships and deal flow are based on Person- to-Person engagement ○ People always rely on, and buy, from other people during B2B sales engagements Therefore: ● Social Networks are an ideal channel for B2B Social Selling Models
  23. 23. Social Selling Models Person-to-Person in Action
  24. 24. Google Enterprise: Social Selling Case Study
  25. 25. Who is Google Enterprise? Case Study: Google ●  Google Products & Technology for Work ●  Packaged up for the Enterprise: ○  Google Apps for Business ○  Google Maps for Business ○  Google Search for Business ○  Cloud Platform ●  Key Challenge: highlighting the relevance of the Google brand for work, to Senior Executives
  26. 26. Why Social Selling? ●  Pinpoint the right decision maker ●  Overcome “list fatigue” ●  Highlight the Google brand for Enterprises ●  Build trust => Build relationships ●  Our DNA: Innovate with cloud, social and mobile tools Case Study: Google
  27. 27. Process Overview (Snapshot) Case Study: Google Build Social Seller Profile Month 1 Month 2 Month 3 Target Audience Identification Make Connection Requests Share Relevant Content (Brand Building + Demand Generation) Request Meeting Discovery Meetings Opportunities & Pipeline Created
  28. 28. Target Audience Identification Advanced Search Parameters: ●  Job Title + Variations ●  Company Name ●  Regional Locations Case Study: Google
  29. 29. Social Selling Models Build your Social Sellers Profile
  30. 30. Make Connection Requests Case Study: Google All invitations must: ●  Be Personalised ●  Show Context and Relevance between the Seller and Buyer ●  Be supported by a strong Profile ●  Cory’s connection rate with CIOs and CMOs: 66.31%
  31. 31. Share Content - Status Updates Brand Building (Market Trust) Demand Generation (Market Need) Case Study: Google Amplification
  32. 32. Request Meetings Key: The Social Seller converts the Market Trust + Market Need they have developed into meetings. Case Study: Google The Social Seller sent Personalised, Contextualised, and Relevant Meeting Requests to all of his connections. 41.82% of his connections agreed to meet him. Cory generated dozens of meetings with senior decision makers, resulting in a large sales pipeline.
  33. 33. Anecdote The Social Seller’s Feedback ● Tone of meeting is open and friendly ● One-on-one meetings: Top-Down vs. traditional bottom-up ● Business challenges are discussed ● Social Selling accelerates the buying cycle
  34. 34. Tracking, Measurement, and ROI ● Capture + score buyers’ digital language (clicks, downloads, web page visits) using Marketing Automation ● Capture buyers’ thoughts and sentiments using Social Listening platforms ● Incorporate this data into social-enabled CRM ● Provide greater buyer information to your sales force ● Disrupt your competitors What’s Next for Social Selling?
  35. 35. ● The B2B buying process has been disrupted forever ● Social Networks: ○  Provide transparent access to your target audiences ○  Are a real-life engagement channel ○  Enable brand building, demand generation, and lead generation ● Person-to-Person Social Selling differentiates you from competitors ● You can track and measure No. Connections, Meetings, Pipeline, and Revenue ● When rolled out at a large scale, Social Selling can transform your sales force, and your organisation Summary
  36. 36. Thank You and Let’s Connect!
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