siKMcall Oct18,2011-tomshort


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siKMcall Oct18,2011-tomshort

  1. 1. Social Media in the Enterprise: the future is hereHow can we make it work?<br />siKM Leaders Call<br />Tuesday, October 18, 2011<br />Host: Tom Short<br />
  2. 2. Today’s call: Panel Format<br />Our Panelists:<br />Peter Hobby<br />Mary Abraham<br />Kate Pugh<br />Tom Short (Moderator)<br />
  3. 3. Peter Hobby<br />
  4. 4. Social Media at USAID<br />Background/overview<br />Organizational challenge/issue<br />Proposed solution<br />Implementation Approach<br />Results<br />Lessons Learned<br />4<br />
  5. 5. Mary Abraham<br />
  6. 6. Using Enterprise 2.0 to Enhance Knowledge Sharing<br /><br />
  7. 7. My E2.0 Mid-Action Review<br /><ul><li>The first obvious use case may not be the best use case
  8. 8. Why tilt at email windmills?
  9. 9. There is no substitute for hands-on experience
  10. 10. Be prepared to experiment over and over again.
  11. 11. Collaborate with Explorers and Curiosity Seekers</li></li></ul><li>Questions for Small Organizations<br /><ul><li>Is E2.0 worth it for a small business unit?
  12. 12. How big does your network need to be for you to see the benefits of the network effect?
  13. 13. If the 90-9-1 Participation Inequality Rule is correct, how do you improve participation rates in your E2.0 project?
  14. 14. Make it easier to contribute
  15. 15. Design matters
  16. 16. Edit, don't create
  17. 17. Start with templates, not blank screens
  18. 18. Promote quality contributions/contributors  </li></li></ul><li>Resources:<br />Jakob Nielsen, Participation Inequality: Encouraging More Users to Contribute <br /><br />Andrew McAfee, The 9X Email Problem<br /><br />
  19. 19. Kate Pugh<br />
  20. 20. Social Media for a Digital Workplace<br />October 18, 2011 <br />Katrina (Kate) Pugh <br />IBForum<br /><br /><br />AlignConsulting and Columbia University <br /><br /><br />Sharing Hidden Know-How(Jossey-Bass/Wiley, 2011)<br />(c) 2011 AlignConsulting<br />11<br />
  21. 21. IBForum’s Yammer experience (and other social media)<br />12<br />(c) AlignConsulting<br />
  22. 22. Some Reading<br />Building the social media ecology (IBForum Blog) in two parts:<br /> and<br /><br />Sharing Hidden Know-How (Jossey-Bass, April 2011)<br />“Knowledge Jam: Three Disciplines to Beat the Merger Performance Odds,” Ivey Business Journal, July/August, 2011.<br />Conversation Channels insight Into Action (Nonprofit Webinar Series recorded video/webinar, Sept, 2011)<br />(c) 2011 AlignConsulting<br />13<br />
  23. 23. Speaker Bios<br />
  24. 24. Peter Hobby<br />Peter Hobby has been managing and implementing KM activities for more than 10 years for government and non-profit clients. Most recently he has been responsible for the KM portfolio at a private consulting firm supporting federal clients with facilitation, live events, webinars and social media. Prior to that engagement, he managed USAID's Knowledge Services Center responsible for the Agency's research staff, library, document repository and KM business analysts. He was also lead technologist for USAID's Knowledge for Development Program - contributing to the Agency's strategy and managing enterprise collaboration tools - and KM Director for a large non-profit supporting improved business development with facilitation techniques and social media for internal communications and coordination.<br />Speaker Bios<br />
  25. 25. V. Mary Abraham<br />V. Mary Abraham helps lead the knowledge management / knowledge sharing efforts within an international professional services firm. In addition to content creation and content management activities she carries out on behalf of various practice groups, she also leads her firm’s effort to enhance knowledge sharing through the use of enterprise 2.0 tools.<br />Ms. Abraham is a frequent speaker and writer on knowledge management and social mediaissues. Her blog, has wide readership. She has served on the advisory boards of the Practical Law Company and (an online forum for knowledge management personnel). In addition, she has been a member of the conference planning committee for the International Legal Technology Association since 2009. She has been honored by her peers as a thought-leader in the areas of knowledge management and Enterprise 2.0.<br />October 2011<br />Speaker Bios<br />
  26. 26. Katrina (Kate) Pugh, IBForum, AlignConsulting, Columbia University<br />Kate has 17 years of consulting and seven years of industry experience, and is currently a lead benchmarker with Intranet Benchmarking Forum and president of AlignConsulting. She is on the faculty of Columbia University’s Information and Knowledge Strategy Masters program, and is author of Sharing Hidden Know-How (Jossey-Bass/Wiley, 2011).<br />Prior to IBForum and AlignConsulting, Kate held Knowledge Management and intranet leadership positions with Intel Corporation, JPMorgan, and Fidelity Investments. <br />Kate has helped launch and/or run over 20 communities of practice, including Intel’s award-winning Enterprise Architects’ community. <br />Sample clients include Fidelity Investments, The Gates Foundation, Institute for Healthcare Improvement, Medtronic, Mitokine Bioscience, Cubist Pharmaceuticals, and The World Bank. Kate is on the Board of Knowledge Mgt. Institute Canada. <br /><ul><li>Kate has an MS/MBA from MIT Sloan School of Management, a BA in Economics from Williams College, and certificates in Dialogue, Facilitation, Mediation, Project Mgt., and LEAN Six Sigma.
  27. 27. Kate has articles in Harvard Business Review, NASA Ask Magazine, Dashboard Insight, IBM Blog and Ivey Business Journal.</li></ul>(c) 2011 AlignConsulting<br />17<br />
  28. 28. Tom Short<br />I am a professional management consultant, analyst, researcher and strategic problem solver. I have worked with blue chip clients in a variety of industries on four continents. I help clients identify and prioritize innovations that will best support strategic intent and profitability. These innovations can include new ways to leverage existing resources like infrastructure, technology and human capital, as well as looking to take advantage of emerging technology, business models, etc. <br />One of my specialties is knowledge management, which focuses particularly on human capital, including tacit knowledge, skill and expertise, and how these can be better leveraged by an enterprise to improve productivity and innovation. In my current position with a global professional services firm I am an internal knowledge services practitioner. My past roles include consulting positions with IBM, Gartner, Coopers & Lybrand and boutique firms.<br />Speaker Bios<br />