Team Up For Success By Tom Shay

Tom Shay, CSP Certified Speaking Professional

Argument #1
Only 25% of small businesses have formal training programs of which half actually budget for this expense. Of these, the average amount is .02% of sales.
www.profitsplus.org

Argument #2
For businesses that increase their education budget:
68% report a jump in profits
44% report a jump in productivity - AMA study
www.profitsplus.org

Argument #3
And after a year:
80% report a jump in profits
70% report an increase in productivity
www.profitsplus.org

Argument #4
The cost of hiring and training a new employee will be 40% to 60% of the annual cost of the employee.
www.profitsplus.org

Argument #5 www.profitsplus.org
The cost of gaining a new customer is $20
The cost of keeping a current customer is $4

Argument #6
A business that is committed to quality customer service traditionally experiences a low staff turnover. - Harvard Business School
www.profitsplus.org

Argument #7
The alternatives:
Hire the best employees from the competition
Educate the staff you have
Pray: Oh God, I hope this person works out better than the last one!
www.profitsplus.org

Argument #8
The formula for value:
Quality + Service + Information + Price
= Value
www.profitsplus.org

The sequence that worked best for us
Initial staff meetings
Immediate needs – policies & procedures
Knowledge sharing
Desired policies & procedures
Job specifications
www.profitsplus.org

The sequence that worked best for us
Job descriptions
Chain of command
Involve others
Refine
Hiring process
www.profitsplus.org

One hour in length
Bi-weekly
Held before or after hours
Attendance required
www.profitsplus.org

One good idea:
Daily, before the start of work for 15 minutes
www.profitsplus.org

Immediate policy & procedure needs
Policy – What to wear, absences
Procedure – the sequence or method of doing a task
www.profitsplus.org

Knowledge sharing
Advertising efforts
Product knowledge
Sales/service techniques
www.profitsplus.org

Desired policy & procedure
Where do you want your business to go and grow?
www.profitsplus.org

Job Specifications
How to perform a particular task:
Salesperson
Warehouse
Cashier
Supervisor
www.profitsplus.org

Job Descriptions
Work with customers
Work with each other
Communicate
Leadership
www.profitsplus.org

Chain of Command
Customers
Sales Staff
Supervisor
Manager
Owner
www.profitsplus.org

Involve Others
Create a mentoring system
Allow others to coach & teach
Develop a supervisor system
www.profitsplus.org

Refine the process
Procedure takes 18 – 24 months
Semi-annual job reviews for all
Use a score card
Set goals and deadlines
www.profitsplus.org

Hiring Process
The copy of your “help wanted” ad
Job descriptions with the application
The interviewers
“ What would your last employer say?”
www.profitsplus.org

Two Bonuses
A bonus for the mentor
The “feeling” you will have after a staff meeting
www.profitsplus.org

Promote the results of your “team”
Photos of staff in your business
Photos of staff in your advertising
www.profitsplus.org

www.profitsplus.org

Insanity - Using the same method to do a task over and over, but expecting different results. www.profitsplus.org

Final Note www.profitsplus.org
This presentation will be specialized to your industry and your attendees’ specific needs.
For more information about having Tom present for you, contact us at (727)464-2182 or visit our website: www.profitsplus.org

http://www.profitsplus.org	62
http://www.slideshare.net	2
http://translate.googleusercontent.com	2
file://	1

Team Up For Success By Tom Shay

by Tom Shay on Aug 05, 2008

Accessibility

Categories

Upload Details

Usage Rights

4 Embeds 67

Statistics

Team Up For Success By Tom Shay Presentation Transcript