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Team Up For Success By Tom Shay
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Team Up For Success By Tom Shay

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This presentation by Tom Shay provides a step-by-step instruction for the successful creation of a staff education program. www.profitsplus.org

This presentation by Tom Shay provides a step-by-step instruction for the successful creation of a staff education program. www.profitsplus.org

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Transcript

  • 1. Tom Shay, CSP Certified Speaking Professional
  • 2. Argument #1
    • Only 25% of small businesses have formal training programs of which half actually budget for this expense. Of these, the average amount is .02% of sales.
    www.profitsplus.org
  • 3. Argument #2
    • For businesses that increase their education budget:
      • 68% report a jump in profits
      • 44% report a jump in productivity - AMA study
    www.profitsplus.org
  • 4. Argument #3
    • And after a year:
      • 80% report a jump in profits
      • 70% report an increase in productivity
    www.profitsplus.org
  • 5. Argument #4
    • The cost of hiring and training a new employee will be 40% to 60% of the annual cost of the employee.
    www.profitsplus.org
  • 6. Argument #5 www.profitsplus.org
    • The cost of gaining a new customer is $20
    • The cost of keeping a current customer is $4
  • 7. Argument #6
    • A business that is committed to quality customer service traditionally experiences a low staff turnover. - Harvard Business School
    www.profitsplus.org
  • 8. Argument #7
    • The alternatives:
      • Hire the best employees from the competition
      • Educate the staff you have
      • Pray: Oh God, I hope this person works out better than the last one!
    www.profitsplus.org
  • 9. Argument #8
    • The formula for value:
    • Quality + Service + Information + Price
    • = Value
    www.profitsplus.org
  • 10. The sequence that worked best for us
    • Initial staff meetings
    • Immediate needs – policies & procedures
    • Knowledge sharing
    • Desired policies & procedures
    • Job specifications
    www.profitsplus.org
  • 11. The sequence that worked best for us
    • Job descriptions
    • Chain of command
    • Involve others
    • Refine
    • Hiring process
    www.profitsplus.org
  • 12. Initial staff meetings
    • One hour in length
    • Bi-weekly
    • Held before or after hours
    • Attendance required
    www.profitsplus.org
  • 13. Initial staff meetings
    • One good idea:
      • Daily, before the start of work for 15 minutes
    www.profitsplus.org
  • 14. Immediate policy & procedure needs
    • Policy – What to wear, absences
    • Procedure – the sequence or method of doing a task
    www.profitsplus.org
  • 15. Knowledge sharing
    • Advertising efforts
    • Product knowledge
    • Sales/service techniques
    www.profitsplus.org
  • 16. Desired policy & procedure
    • Where do you want your business to go and grow?
    www.profitsplus.org
  • 17. Job Specifications
    • How to perform a particular task:
      • Salesperson
      • Warehouse
      • Cashier
      • Supervisor
    www.profitsplus.org
  • 18. Job Descriptions
    • Work with customers
    • Work with each other
    • Communicate
    • Leadership
    www.profitsplus.org
  • 19. Chain of Command
    • Customers
    • Sales Staff
    • Supervisor
    • Manager
    • Owner
    www.profitsplus.org
  • 20. Involve Others
    • Create a mentoring system
    • Allow others to coach & teach
    • Develop a supervisor system
    www.profitsplus.org
  • 21. Refine the process
    • Procedure takes 18 – 24 months
    • Semi-annual job reviews for all
    • Use a score card
    • Set goals and deadlines
    www.profitsplus.org
  • 22. Hiring Process
    • The copy of your “help wanted” ad
    • Job descriptions with the application
    • The interviewers
    • “ What would your last employer say?”
    www.profitsplus.org
  • 23. Two Bonuses
    • A bonus for the mentor
    • The “feeling” you will have after a staff meeting
    www.profitsplus.org
  • 24. Promote the results of your “team”
    • Photos of staff in your business
    • Photos of staff in your advertising
    www.profitsplus.org
  • 25. www.profitsplus.org
  • 26. Insanity - Using the same method to do a task over and over, but expecting different results. www.profitsplus.org
  • 27. Final Note www.profitsplus.org
    • This presentation will be specialized to your industry and your attendees’ specific needs.
    • For more information about having Tom present for you, contact us at (727)464-2182 or visit our website: www.profitsplus.org