Tom Shay, CSP Certified Speaking Professional

RESPECT Stephen R. Covey – 7 Habits of Highly Effective People Og Mandino – The Greatest Salesman in the World Peter Drucker – The Effective Executive Aretha Franklin www.profitsplus.org

Stephen R. Covey – 7 Habits of Highly Effective People

Og Mandino – The Greatest Salesman in the World

Peter Drucker – The Effective Executive

Aretha Franklin

RESPECT We want to say to the customer… What you want Baby, I’ve got it! What you need Do you know that I’ve got it? www.profitsplus.org

We want to say to the customer…

What you want

Baby, I’ve got it!

What you need

Do you know that I’ve got it?

RESPECT Build a better mousetrap and all the world will beat a path to your door. Does the world know you sell mousetraps? Where is your door? Do they know they need a mousetrap? www.profitsplus.org

Build a better mousetrap and all the world will beat a path to your door.

Does the world know you sell mousetraps?

Where is your door?

Do they know they need a mousetrap?

RESPECT The customer wants us to know: All I’m asking for is a little RESPECT (Just a little bit! ) Find out what that means to me! RESPECT www.profitsplus.org

The customer wants us to know:

All I’m asking for is a little RESPECT (Just a little bit! )

Find out what that means to me! RESPECT

RESPECT Customer service Concern Compassion Care www.profitsplus.org

Customer service

Concern

Compassion

Care

RESPECT R elating to E very S ingle P erson (Customers and co-workers) E xceeding C ustomers’ (and co-workers’) T hinking www.profitsplus.org

R elating to

E very

S ingle

P erson (Customers and co-workers)

E xceeding

C ustomers’ (and co-workers’)

T hinking

RESPECT S – Scan – ask questions A – Analyze – what have they told you? R - Respond - Give the customer an answer A – Assert – Follow up www.profitsplus.org

S – Scan – ask questions

A – Analyze – what have they told you?

R - Respond - Give the customer an answer

A – Assert – Follow up

RESPECT We earn respect when we … Under promise, over deliver Be the person you were hired to be Proactive communication When you make a mistake, apologize www.profitsplus.org

We earn respect when we …

Under promise, over deliver

Be the person you were hired to be

Proactive communication

When you make a mistake, apologize

RESPECT Sock it to me! Sock it to me! Sock it to me! www.profitsplus.org

Sock it to me!

Sock it to me!

Sock it to me!

RESPECT How many baseball players batted only one time and got a hit? Their batting average: 1.000 How many baseball players ever hit over .400 for a season? His name? www.profitsplus.org

How many baseball players batted only one time and got a hit?

Their batting average: 1.000

How many baseball players ever hit over .400 for a season?

His name?

RESPECT When you make a decision … When you take action … How would the person I want to be, do the things I am about to do? What would ‘Retha do? www.profitsplus.org

When you make a decision …

When you take action …

How would the person I want to be, do the things I am about to do?

What would ‘Retha do?

Every calling is great when greatly pursued! Oliver Wendal Holmes www.profitsplus.org

Final Note www.profitsplus.org This presentation will be specialized to your industry and your attendees’ specific needs. For more information about having Tom present for you, contact us at (727)464-2182 or visit our website: www.profitsplus.org

This presentation will be specialized to your industry and your attendees’ specific needs.

For more information about having Tom present for you, contact us at (727)464-2182 or visit our website: www.profitsplus.org