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Curious Personal Open-minded Friendly Informal Concise Collaborative Welcoming Authentic Kind Caring Useful

Getting started Listen first Use WordPress Own domain name Commit

Listen first

Use WordPress

Own domain name

Commit

What’s wrong with Avis? No sat nav Complicated contracts Poor loyalty scheme Can’t find pick-up points

No sat nav

Complicated contracts

Poor loyalty scheme

Can’t find pick-up points

Exercise! You’ve found a very vocal criticism of your company on a blog. Write the first and last sentence of your comment. (Don’t worry about the middle bit.)

You’ve found a very vocal criticism of your company on a blog.

Write the first and last sentence of your comment. (Don’t worry about the middle bit.)

Exercise! Come up with 2 or 3 concerns or barriers to blogging. See if you can come up with ideas for getting around them.

Come up with 2 or 3 concerns or barriers to blogging.

See if you can come up with ideas for getting around them.

Listen first Conversation, not publishing Be a useful conversationalist Build relationships - one at a time

Listen first

Conversation, not publishing

Be a useful conversationalist

Build relationships - one at a time

Thank you. www.tomnixon.co.uk www.nixonmcinnes.co.uk twitter.com/tomnixon

Thank you.

www.tomnixon.co.uk

www.nixonmcinnes.co.uk

twitter.com/tomnixon