HCL: Corporate A Quick SnapshotPresentation Transcript
HCL TECHNOLOGIES A Brief Introduction | Q3, 2010
2 WHO ARE WE? When thought leaders like Late Prof CK Prahlad Tom Peters Ram Charan Gary Hamel Judy McGrath Tony Hsieh et al speak the world listens… HCL is a global IT Services company that’s spoken highly of by these thought leaders.
3 A Quick Snapshot HCL Technologies HCL Infosystems HCL Enterprise The software services arm The systems integration arm View slide
4 Integrated Portfolio of Services Others BPO Asia Energy-Utilities, Public Services Healthcare Infrastructure Services Media and Entertainment Europe Retail and Consumer Telecom Custom Applications Manufacturing Engineering and R&D US Financial Services Enterprise Applications Vertical Mix Geo Mix Service Line Mix Full Services Co-Sourcing For easy optimization and end-to-end IT integration for measurable business outcomes View slide
5 WHY ARE WE DIFFERENT?
6 What do I Stand for
7 A Unique Approach to Management – Employees First, Customer Second The Value Zone Reverse Accountability Customer
Maximum value is created at the Employee-Customer Interface. This is called the Value Zone
The aim of Employee First is to achieve a “wow” at this interface by inverting the management pyramid and increasing accountability to the value zone
The Employee becomes the owner of the change and in turn strives to deliver the best to his/ her customer
Maximizing the wow in the value zone Employee Enabling Function Management
8 A Unique Approach to IT – Business and IT Handshake Suite Data Infrastructure Applications Business Processes Enterprise Discovery Discover Optimization Services Rationalize APO Process Optimization Data Optimization Infrastructure Optimization IT Solutions Delivery and Support Build Run Time Visibility Watch Integrated IT Operations Run I want to have a complete view of my landscape I want to monitor my business impact I want to maximize my asset performance I want to deliver process insights for strategic decision making Based on theseRecommendations Facilitate StrategicDecision Making Identify Trends & Make Gain Visibility to Discover & model dependencies among end to end business processes, the supporting application, databases & infrastructure Track real time business KPIs through regular IT operations such as incident management Recommendations that streamline business processes & optimize applications, infrastructure & data Build responsive systems that can proactively report on business KPIs, self remediate & generate data
9 Globally Admired One of Britain’s Top Employersfor the 4th Consecutive Year One of the 44 Most Democratic Workplacesin the World Best Employer in Asia and in India –Hewitt Study 2009 HCL is taught at Harvard as a premier case study on strategy and organizational leadership HCL Technologies is Disruptive and Bears Watching…though it has not received the hype of a salesforce.com or Google, we believe HCL may very well be one of the contenders to lead the IT services world of the very near future.” World’s Most Influential –Five companies to watch: Facebook, HCL Technologies,Craigs List, SKS MicroFinance, LI & Fung “IBM and the other multinationals are becoming increasingly nervous about HCL Technologies…” Acknowledges HCL Technologies as the world’s most modern management Darden School of Business has done a case study on the impact created by HCLthrough its “Employees First Customers Second” practice Employees First, Customers Secondis now a book Published by Harvard Press Foreword by Late Prof C.K. Prahalad Admired by many global thought leaders Tom Peters, Tony Hsieh, Gary Hamel, Judy McGrath Ram Charan, Victor K. Fung
10 WHY SHOULD YOU BELIEVE US? The Result of our Transformational Initiatives
11 Since 2005 HCL Share in the Indian IT Exports HCL Revenues (Years ending March) (USD Million) Increase in Share of Indian IT Exports More than Tripled Revenues Grown 3.6 times
12 Recorded Fastest Growth During Recession 24% GROWTH IN 2009 – HIGHEST IN THE INDUSTRY
13 The Velocity will continue…….. HCL is one of the only 6 fast growing global IT companies with, Source: HCL Strategic Intelligence Wing (analysis with the Bloomberg database) There are 3302 companies in the Bloomberg database belonging to IT Sector (Hardware, Software, and Services).
Of the 3302, 307 (9% of total) recorded5-year Revenue CAGR greater than 30%.
Of the 307, only 11(0.3% of total) had revenues greater than $2 Bn.
Of the 11, only 6 (0.2% of total) had market cap greater than $5 Bn.
i i i Note – To calculate 5-yr CAGR, the Financial Years FY04 to FY09 were considered. The financial year for different companies end during different months of the calendar year. For e.g., For HCL, FY ends June. For Apple, FY ends September. For Google, FY ends December.
14 Quadrupled the Number of Customers $5mn+ & $10mn+ Customers Grew by 4x $20mn+ Customers Grew by 5x Increased Customer Satisfaction by 43% CSAT Survey 2009 (Conducted by an Independent Agency) Focusing on ‘Value’ to the Customers