Research processes (partial) - Project BPM in higher education institutions


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What is HEI-UP?

HEI-UP (Improving Business Processes in Higher Education Institutions) is a European project focused on upgrading BPM in HE (higher education) institutions through a common managerial model and offering an e-learning course for HEI managers under the umbrella of the European Certification and Qualification Association (ECQA).

Why business processes?

Business process management (BPM) has been argued to be a more effective and efficient way of managing organizations than a traditional hierarchical management approach.

Today, the most successful universities are business-oriented. An efficient BPM builds up an ideal environment for achieving a high level of pedagogical, research and administrative staff, and above all, student satisfaction.

What's in there for you and your institution?

The HEI-UP project gives you the opportunity to:
● Learn from and contribute to the managerial model developed within the project
● Become more aware of internal managerial efficiency through the tools and support provided
● Successfully align your business processes with the demands and needs of your students and faculty and
● Have free access to the BPM framework developed in the HEI-UP project.

What is expected from you?

We believe in the potentials and creative spirit of professional communities, so we expect that you:
● Engage in conversation with academics and BPM practitioners by sharing
good practices and challenges you or your institution have in relation to BPM,
● Share your BPM related research findings and thus contribute to BPM research or just exchange research ideas with fellow researchers or simply
● Observe and try to get out something good for your institution.

Published in: Education, Technology, Business

Research processes (partial) - Project BPM in higher education institutions

  1. 1. To access the complete version of the presentation,please join:● our consortium (click here to register)Please join our LinkedIn groups: ECBPM, BPM inHigher education institutions
  2. 2. U1: BPM in Higher Education InstitutionsE3: Research processesECQA Certified training materialwww.ecqa.orgAuthors: HEI-UP Training Material CommitteeLIFELONG LEARNING PROGRAMMEERASMUS MultilateralAGREEMENT NO. 2011-3846/001-001PROJECT NO. 518035-LLP-1-2011-1-AT-ERASMUS-ECUEImprovement of Business Process Management in Higher Educationinstitutions(HEI-UP)This project (Project number: 518035-LLP-1-2011-1-AT-ERASMUS-ECUE, Agreement no. 2011-3846/001-001) is carried out with the financial support of the Commission of theEuropean Communities under the Lifelong Learning ProgramVersion: 0.1 (first public preview)
  3. 3. Learning objectives● Participant gets familiar with process groups contained within"Research" key process area (KPA).● Participant gets familiar with roles are involved within the"Research" KPA.● Participant gets familiar with the key performanceindicators of the "Research processes".● Participant gets familiar with the goals and objectives of the"Research".● Participant gets familiar with which are the maininputs/outputs of the "Research".● Participant is able to apply the knowledge and preparethe specific research process for his organization.U01-E03-01Research processes
  4. 4. Research processesGeneral presentation
  5. 5. Key process areas for HigherEducation Institutions
  6. 6. Key process area 3: ResearchProcess map - overview (research only)HEI-PG-3.1.Initiating theresearchHEI-PG-3.2.Conductingthe researchHEI-PG-3.3.Disseminationof theresearchresults
  7. 7. Process group presentationDescription of process map:The Key Process Area 3: Research consists of thefollowing main phases:● Initiating the research○ Main goal: establish research group, facilities andtopics.● Conducting the research○ Main goal: transform the research idea to researchdesign, data and analysis.● Publishing the research○ Main goal: to present and disseminate the resultsto broader scientific and non-scientificcommunity.
  8. 8. Key process area 3: ResearchIntroductionResearch and experimental development is formal workundertaken systematically to increase the stock of knowledge,including knowledge of humanity, culture and society, and the use ofthis stock of knowledge to devise new applications (OECD (2002)Frascati Manual: proposed standard practice for surveys on research andexperimental development, 6th edition.)Cited source: Wikipedia, new knowledge,knowledgeapplicationsnew ideasResearch:formal &systematic
  9. 9. Research processes - overviewGoals -To establish research group,facilities and funds-To find relevant research topicTo solve the problem To disseminate the solution to aproblemRoles Head of the research team,Researchers, Dean, Librarian,Project manager, CompaniesResearchers, Assistants,Students, project managerResearcher, Librarian, ProjectManager, Marketing managerInputs, outputs I: needs of companiesO: Established research group,research strategy and plansI: Research designO: Research reportI: Research reportO: Article, new or improvedproduct, service, processKey performanceindicators- Size/ quality of the researchgroup- Amount of acquired researchfund- Efficiency (resources spent):from idea to analysed data-Relevancy of results- No. and quality of publishedarticles (impact)- % of research transferred tomarketHEI-PG-3.3.Disseminationof the researchresultsHEI-PG-3.2.Conductingthe researchHEI-PG-3.1.Initiating theresearch
  10. 10. Target group● Target group:○ Research:■ Deans.■ Heads of the research activities.■ Researchers.■ Teachers.■ Teaching assistants.■ Librarians.■ Students.○ Development:■ Project managers.■ International coordinators.
  11. 11. Research leader -competencies● university and research strategy, policy and protocols;● research project and risk management, quality assurance, including national● performance indicators and their meaning;● research capacity building, research training and research management, risk● management, quality assurance, national performance indicators and theirmeaning;● financial management;● human resource management, recruitment, selection, performancemanagement,● conflict resolution, mentorship and capacity building;● marketing and sponsorship of the group and its outcomes;● in some cases, facility and laboratory management;● collaborative and productive research network management, particularly withthose● working in other disciplines; and● relationship management, industry engagement and philanthropyCited source: Shelda Debowski, Leading research in an evolving world: Implications for higher education development, policy and practice, Researchand Development in Higher Education Volume 33
  12. 12. Additional literature● Fabrizio Luglio, Nicola Bertazzoni, Research management in Higher Education Institutions: a processmanagement experience in Italian Universities,● Shelda Debowski, Leading research in an evolving world: Implications for higher educationdevelopment, policy and practice, Research and Development in Higher Education Volume 33,
  13. 13. 3.1. Initiating the researchThe research processesHEI-PG-3.1.Initiating theresearch
  14. 14. HEI-P3.1: Initiating theresearch - introductionBefore the research occurs, the researchorganization should be established.This means the appropriate environmentfor the researchers should be set to facilitatethe research.
  15. 15. HEI-P3.1: Initiating the researchGoals and objectivesBefore the initiating the research process thefollowing goals and objectives could be set:● Goal 1: To establish research group, facilities and funds○ The funds are established.○ The research group is established.○ The research relations with companies areestablished.● Goal 2: To find relevant research topic○ The research topics are prepared andcommunicated.
  16. 16. HEI-P3.1: Initiating theresearchProcesses activities overviewHEI-PG-3.1. Initiating the researchIdentifyresearchfundingEstablishresearchgroupEstablish theresearchorganizationIdentify theresearchtopicsIdentifyresearchquestionsEstablish internaldatabase ofresearch topics,researchersCommunicatewith theresearch groupEstablish theaccess to theresearch literaturedatabasesAcquire researchtools andequipmentIntegrate andmanage studentresearchEstablish and manage researchrelations with the companiesEstablish key performanceindicators and control pointsPrepareresearchprogram
  17. 17. HEI-P3.1: Initiating theresearchThe process may comprise of the followingactivities:● Identify research funding.● Identify research questions.● Establish research group.● Establish research organization.● Identify research topics.● Communicate with research group.● Establish access to the research literature and databases.● Acquire research tools and equipment.● Establish internal database of research portfolio and researchers.● Integrate and manage student research.● Establish KPIs and control points.● Manage research relations with external parties.
  18. 18. HEI-P3.1: Initiating researchMain process inputs and outputsInputs:● Research candidates (researchers).● Research funds.● Calls for research projects.● Candidates (companies) for research partners.● List of problems, that needs to be resolved.● Research ideas and topics.● Research databases and literature.Results:● Established research group.● Established research facilities.● Established research processes.● Established funding sources.
  19. 19. HEI-P3.1: Initiating research- rolesStaff performing the following roles may beconsidered to be involved in the process:● Research managers.● Research coordinators.● Researchers.● General management of a higher education institution.● Teachers.● Supporting staff.● Librarians.● IT analysts and support.● Students.● Funding organizations.● Companies.
  20. 20. HEI-P3.1: Initiating theresearch - KPIs● Size/ quality of the research group○ e.g. number of research group points (SICRIS inSlo.).● Amount of acquired research funds andprojects○ e.g. from venture capital, EU research projectfunding, private companies, internal funding.● The number/quality of research projects
  21. 21. HEI-P3.1: Initiating theresearchWhat happens before and after?Predecessors:● Establish / maintain CRM database (ideascan come from students/external parties!)● Establish a Pool of ideas / innovations● Studying Literature● ExperiencesSuccessors:● Conducting the research
  22. 22. HEI-P3.1: Initiating theresearchPrepare research program● = preparation of strategic program for theresearch● choose basic fields of knowledge for theresearch○ e.g. economy, computer science, sociology● evaluate needed resources○ funds, staff, equipment● prepare documented research strategy andprogramme, communicatePrepareresearchprogram
  23. 23. HEI-P3.1: Initiating theresearchIdentify research funding● where to look for funding?○ public vs. private HEI● select funding○ consider EU co-financing (Horizon 2020 (formerFP7), Lifelong Learning programme), internalfunding● apply for fundingIdentifyresearchfunding
  24. 24. HEI-P3.1: Initiating theresearchEstablish research group● where to look for candidates?○ existing: teachers, researchers○ grow your own: best and research-motivatedpostgraduate students○ external (journals/conferences, social media -LinkedIn, MyScienceWork, ...)● establish and maintain the database ofresearchers● regular meetings of researchers (live, virtual)Establishresearchgroup
  25. 25. HEI-P3.1: Initiating theresearchEstablish research organization● Establish research vision, mission, strategy andprocesses+document templates● Establish research roles and organizational structure○ who reports whom?● Prepare and signresearch contracts (for external) or● Assign internal researchersto researchEstablish theresearchorganizationResearchmanagerseniorresearcherjuniorresearcherresearchassistant
  26. 26. HEI-P3.1: Initiating theresearchIdentify research topics:● refine research programme into researchtopics,● select research topics managers-researchers,● communicate the research topics within theresearch group,● establish and maintain the research topicsdatabase.Identify theresearchtopics
  27. 27. HEI-P3.1: Initiating theresearchIdentify research questions● Gather ideas for the research:○ brainstorming sessions,○ feedback from students,○ feedback from teachers/researchers.● Establish database of research questions foryour org.● Regularly monitor the status of researchquestions.Identifyresearchquestions
  28. 28. HEI-P3.1: Initiating theresearchCommunicate with research group● Establish IT support for communication○ webinars, video conferences (e.g. GoTo meetinmeeting),○ forum, shared document repository.■ e.g. Blackboard, Moodle, Sharepoint, GoogleDrive● Communicate regularly○ e.g. monthly meetings of the research group.Communicatewith theresearch group
  29. 29. HEI-P3.1: Initiating theresearchEstablish access to the researchliterature and databases:● establish access to local bibliographicdatabases (COBISS),● establish access to global research databases(proQuest, WoS, Emerald, ...),● provide access to researchers.Establish the access tothe research literaturedatabases
  30. 30. HEI-P3.1: Initiating theresearchAcquire research tools and equipment● Tools for conducting the research○ ???● For social research:○ IT tools for surveys (e.g. Suvey Monkey, GoogleForms)○ IT tools for data analysis (e.g. SPSS)○ IT tools for referencing and literature database (e.g.Reference manager○ IT tools for project management (e.g. MS Project,..)Acquire researchtools and equipment
  31. 31. HEI-P3.1: Initiating theresearchEstablish internal database of researchtopics, researchers● establish database○ ... from simple Excel spreadsheet to complex HRMdatabase● establish the process of updating thisdatabaseEstablish internaldatabase of researchtopics, researchersresearch topicsresearchersstatus of the research
  32. 32. HEI-P3.1: Initiating theresearchIntegrate and manage student research● Select and prepare research topics forstudent research (Msc, Phd, Spec.)○ use research programme, topics and questionspreviously defined.● communicate the research topics withstudents○ during courses,○ make the research topic list public to students.● select mentors,● manage student research.Managing studentresearch
  33. 33. HEI-P3.1: Initiating theresearchEstablish key performance indicatorsand control points● establish a list of KPIs for the research,● communicate them with researchers,● establish control points for each research○ milestones - e.g. after research design, after dataanalysis, before publishing,...Establish keyperformance indicatorsand control points
  34. 34. HEI-P3.1: Initiating theresearch● Manage research relation with thecompanies○ establish a database of contacts with companies■ CRM system○ regularly communicate■ e.g. invite them to conferences, gather theirresearch ideas, establish student practical workexchangeManaging researchrelations with thecompanies
  35. 35. HEI-P3.1: Initiating the research:ExerciseInstructionsThink about how this process (initiating theresearch) is performed in your organization.Perform a gap analysis and identify whichactivities are missing or weaklyimplemented.
  36. 36. 3.2 Conducting the researchThe R&D processesHEI-PG-3.2.Conductingthe research
  37. 37. HEI-P3.2: Conducting theresearch - IntroductionIntroductionAfter the research group, organization andfacilities are established, the research canbegin.Many think the research is a chaotic and artisticprocess, but usually its not.The research usually follows strict researchprocess.
  38. 38. HEI-P3.2: Conducting theresearch - GoalsGoals and objectives● Goal: To solve the problem○ objective 1: to confirm/reject the hypothesis○ objective 2: to perform the research within theplanned budget○ objective 3: to perform the research to comply withaccepted research standards
  39. 39. HEI-P3.2: Conduction theresearch - ActivitiesThe process may comprise of the followingactivities:● Plan the research.● Review the literature.● Clarify the problem.● Prepare the research design.● Define the population.● Choose the research method.● Collect data.● Analyse the data.● Test the hypothesis and prepare report.
  40. 40. HEI-P3.2: Conducting the research:Main inputs and outputsInputs:● research funds,● research strategy, topics and questions.Results:● research data,● data analysis,● research report.
  41. 41. HEI-P3.2: Conducting theresearch: Roles● Research manager, project manager○ sets and tracks the KPIs and control points.● Researchers, assistants, students○ perform the research.● Support staff○ provide the support (e.g. IT support installs the SPPSand other IT tools).
  42. 42. HEI-P3.2: Conducting theresearch - KPIs● Efficiency (resources spent): from idea toanalysed data.● Relevancy of results.
  43. 43. HEI-P3.2: Conducting theresearch - Activities diagramProcesses activities overviewHEI-PG-3.2. Conducting the researchPlan theresearchReviewtheliteratureClarify theproblemChoose theresearchmethodPrepare theresearchdesignDefine thepopulationCollect data Analyse thedataTrack the key performance indicators and control pointsTest thehypothesis andprepare report
  44. 44. HEI-P3.2: Conducting the research -predecessors, successorsPredecessors:● Initiating the researchSuccessors:● Publishing the research
  45. 45. HEI-P3.2: Conducting theresearch● Plan the research○ plan the following activities within research:■ time plan for the activities: prepare researchdesign, collect data, analyse data,■ resource plan (€, researchers, equipment).○ communicate and synchronize the plan with theresearchers / research managers.○ useful tools for planning:■ Excel spreadsheet, Microsoft Project, OpenProj,...Plan theresearch
  46. 46. HEI-P3.2: Conducting theresearch● Review the literature○ before research proposal, a literature review must beperformed,○ where to search?■ Subscription based:● ProQuest● Emerald, ...■ Open:● GoogleScholar● Google● DOAJ:■ Comprehensive list of academicsearch engines:○ use referencing software (e.g. RefMan)Reviewtheliterature
  47. 47. HEI-P3.2: Conducting theresearch● Clarify the problem○ After literature review, the research question shouldbe refined and clarified.○ The literature review adds credibility to the researchquestion.○ Update/reformulate the research question.Clarify theproblem
  48. 48. HEI-P3.2: Conducting theresearch● Prepare the researcher design○ prepare hypothesis, research questions,○ design independent and dependent variables,○ design the theoretical model.Prepare theresearchdesignIndependentvariable (latent)IV1Dependentvariable (latent)DV1H(ypothesis)Independentvariable (latent)IV2Independentvariable (latent)IV3Level(observedvariables)Measures(observedvariables)H(ypothesis)H(ypothesis)............
  49. 49. HEI-P3.2: Conducting theresearch● Choose the research method○ Study pros and cons of each research method.○ Choose the method:■ Survey, case study, experiment, delphi, actionresearch, literature review and analysis, proof ofconcept, math. modelling, simulation, lab.experiment, focus group...○ For comprehensive list of research methods, seeEmpirical Research methods poster by G. Polančič: theresearchmethod
  50. 50. HEI-P3.2: Conducting theresearch● Define the population (researchsample)○ Select sampling method,■ simple, systematic, stratified, cluster, panel, ...○ Select sample size.○ Select and use method for producing randomsample.● Source: thepopulation
  51. 51. HEI-P3.2: Conducting theresearch● Collect the data○ Plan the collection■ Offer motivators to the respondents (e.g.awards).○ Collect data■ Following the defined sampling process.■ Keeping the data in time order.■ Noting comments and other contextual events.■ Recording non-responses.○ Maintain the integrity of the response databaseCollect data
  52. 52. HEI-P3.2: Conducting theresearch● Analyse the data○ Identify the number of variables (1,2,3,..).○ Identify the measurement scales (nominal,ordinal,...).○ Analyse the missing data■ Select appropriate method.○ Check for the distribution of the data.○ Select the statistical method.○ Use the appropriate tool (e.g. SPPS).○ Prepare tabular, graphical results.● Analyse significance● Analyse research threats○ reliability, validity.Analyse thedata
  53. 53. HEI-P3.2: Conducting theresearch● Test the hypothesis and preparereport○ Review the hypothesis and compare with theanalysis results.○ Accept or reject the (null/alternative) hypothesis.○ Interpret the results.○ Write the observations and conclusions.○ Prepare also a Executive summary of the results.○ Consider the limitations of statistical hypothesistesting.● More: thehypothesis andprepare report
  54. 54. HEI-P3.2: Conducting theresearch● Track the key performance indicatorsand control points○ at the beginning of the research, define key-performance indicators.○ define control points■ e.g. when the research design will be finished,data analysis will be finished, ...■ usually, a meeting with the researchers are usedas a control point technique.○ through the research, track the KPIs and controlpoints.Track the keyperformance indicatorsand control points
  55. 55. HEI-P3.2: Conducting the research:ExerciseInstructionsThink about how this process (conducting theresearch) is performed in your organization.Perform gap analysis and identify whichactivities are missing or weakly implemented.Model the research process within yourorganization.
  56. 56. HEI-P3.2: Conducting the research:ExampleExample of empirical research process modelImage source: G. Polančič, Research methods poster,
  57. 57. 3.3 Dissemination of theresearch resultsThe R&D processesHEI-PG-3.3.Disseminationof the researchresults
  58. 58. .... and so on (20 slides more)and 4 learning elements (100slides more)To access the complete version of the presentation,please join:● our consortium (click here to register)Please join our LinkedIn groups: ECBPM, BPM inHigher education institutions
  59. 59. Reference to authorsTraining Material version 2011 was developed within the international consortium “Certified BusinessProcess Manager for Higher Education Institutions Committee (HEI-UP-TMC)”:● This presentation: dr. Tomislav Rozman, BICERO, Business Informatics Center Rozman Ltd.,Slovenia (partner, idea)● IMC Fachhochschule Krems, Austria (Applicant partner)● DOBA Faculty of Applied Business and Social Studies Maribor, Slovenia (partner)● I.S.C.N. International Software Consulting Network LTD (partner)● Vakaru Lietuvos verslo kolegija, Lithuania (partner)● SZCZECINSKA SZKOLA WYZSZA COLLEGIUM BALTICUM, Poland (partner)● American University in Bulgaria, Bulgaria (partner)Development of Training Material was funded with the support of the European Commission under:LIFELONG LEARNING PROGRAMME, Erasmus MultilateralContract no.: 2011-3846/001-001, Project no.: 518035-LLP-1-2011-1-AT-ERASMUS-ECUEThis publication reflects the views only of the authors, and the Commission cannot be held responsible for any usewhich may be made of the information contained therein.