Leveraging social media for learning ops final

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  • 1. Tom Gram Senior DirectorLeadership and Business Solutions Global Knowledge
  • 2. © 2010 Global Knowledge Training LLC. All rights reserved. FOR INTERNAL USE ONLY 17/09/2012 Page 2
  • 3. Share Collaborate Discuss Social Media Research Network Comment, Publish Rate,Like© 2010 Global Knowledge Training LLC. All rights reserved. FOR INTERNAL USE ONLY 17/09/2012 Page 3
  • 4. © 2010 Global Knowledge Training LLC. All rights reserved. FOR INTERNAL USE ONLY 17/09/2012 Page 4
  • 5. © 2010 Global Knowledge Training LLC. All rights reserved. FOR INTERNAL USE ONLY 17/09/2012 Page 5
  • 6. © 2010 Global Knowledge Training LLC. All rights reserved. FOR INTERNAL USE ONLY 17/09/2012 Page 6
  • 7. © 2010 Global Knowledge Training LLC. All rights reserved. FOR INTERNAL USE ONLY 17/09/2012 Page 7
  • 8. Attending the Senior Leadership Forum this week© 2010 Global Knowledge Training LLC. All rights reserved. FOR INTERNAL USE ONLY 17/09/2012 Page 8
  • 9. © 2010 Global Knowledge Training LLC. All rights reserved. FOR INTERNAL USE ONLY 17/09/2012 Page 9
  • 10. Informal Learning and Social Media T Expert T T • Doing • Asking questions • Receiving feedback • Discussing • Observing • Collaborating T • Researching • Refining skills • Coaching others Novice T Time T Formal training event© 2010 Global Knowledge Training LLC. All rights reserved. FOR INTERNAL USE ONLY 17/09/2012 Page 10
  • 11. © 2010 Global Knowledge Training LLC. All rights reserved. FOR INTERNAL USE ONLY 17/09/2012 Page 11
  • 12. © 2010 Global Knowledge Training LLC. All rights reserved. FOR INTERNAL USE ONLY 17/09/2012 Page 12
  • 13. Supporting Collaborative Communities of Learning in theFormal Learning Learning Practice (CoP) Workflow T T Formal Learning Informal Learning© 2010 Global Knowledge Training LLC. All rights reserved. FOR INTERNAL USE ONLY 17/09/2012 Page 13
  • 14. Connected Learning Platform • GK e-learning • Profiles • Collaboration and discussion • Ask the expert • “Power hour” chats • Hot topics (videos) • Links to blogs, twitter • Tracking© 2010 Global Knowledge Training LLC. All rights reserved. FOR INTERNAL USE ONLY 17/09/2012 Page 14
  • 15.      © 2010 Global Knowledge Training LLC. All rights reserved. FOR INTERNAL USE ONLY 17/09/2012 Page 15
  • 16. Supporting Collaborative Communities of Learning in theFormal Learning Learning Practice (CoP) Workflow T T Formal Informal© 2010 Global Knowledge Training LLC. All rights reserved. FOR INTERNAL USE ONLY 17/09/2012 Page 16
  • 17.  Instructor   Le ar Learning Peers  ne Activities r   Content© 2010 Global Knowledge Training LLC. All rights reserved. FOR INTERNAL USE ONLY 17/09/2012 Page 17
  • 18. Supporting Collaborative Communities of Learning in theFormal Learning Learning Practice (CoP) Workflow T T Formal Learning Informal Learning© 2010 Global Knowledge Training LLC. All rights reserved. FOR INTERNAL USE ONLY 17/09/2012 Page 18
  • 19. © 2010 Global Knowledge Training LLC. All rights reserved. FOR INTERNAL USE ONLY 17/09/2012 Page 19
  • 20. Task Variety Routine Technician Craft Knowledge Work Work Work Work Task Standardization Explicit Knowledge Tacit Knowledge Formal Learning Informal learning© 2010 Global Knowledge Training LLC. All rights reserved. FOR INTERNAL USE ONLY 17/09/2012 Page 20
  • 21. Supporting Collaborative Communities of Learning in theFormal Learning Learning Practice (CoP) Workflow T T Formal Informal© 2010 Global Knowledge Training LLC. All rights reserved. FOR INTERNAL USE ONLY 17/09/2012 Page 21
  • 22. © 2010 Global Knowledge Training LLC. All rights reserved. FOR INTERNAL USE ONLY 17/09/2012 Page 22
  • 23. © 2010 Global Knowledge Training LLC. All rights reserved. FOR INTERNAL USE ONLY 17/09/2012 Page 23
  • 24.  Knowledge access, creation, and sharing  Makes tacit knowledge explicit  Leverages natural and informal learning  Integrates learning with work  Lasts as long as the group want it to© 2010 Global Knowledge Training LLC. All rights reserved. FOR INTERNAL USE ONLY 17/09/2012 Page 24
  • 25. Supporting Collaborative Communities of Learning in theFormal Learning Learning Practice (CoP) Workflow T T Formal Informal© 2010 Global Knowledge Training LLC. All rights reserved. FOR INTERNAL USE ONLY 17/09/2012 Page 25
  • 26. Mckinsey Web 2.0 research  “Using Web 2.0 and  participating in online work communities often becomes  just another “to do” on an  already crowded list of tasks.  “Participatory technologies have the highest chance of success when incorporated into a user’s daily workflow”© 2010 Global Knowledge Training LLC. All rights reserved. FOR INTERNAL USE ONLY 17/09/2012 Page 26
  • 27. © 2010 Global Knowledge Training LLC. All rights reserved. FOR INTERNAL USE ONLY 17/09/2012 Page 27
  • 28. © 2010 Global Knowledge Training LLC. All rights reserved. FOR INTERNAL USE ONLY 17/09/2012 Page 28
  • 29.           © 2010 Global Knowledge Training LLC. All rights reserved. FOR INTERNAL USE ONLY 17/09/2012 Page 29
  • 30. tom.gram@globalknowledge.com @tomgram1 performancexdesign.wordpress.com ca.linkedin.com/in/tomgram© 2010 Global Knowledge Training LLC. All rights reserved. FOR INTERNAL USE ONLY 17/09/2012 Page 30