Problem solving with social networking sites

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Counting Cows Ltd, a youth engagement company, highlights how some problems with working with young people and communities have been overcome through the use of social networking sites.

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  • Create summaries of issues raised Circulate to all stakeholders Circulate action updates
  • Problem solving with social networking sites

    1. 2. Vicky’s use of Facebook <ul><li>Talking to constituents. </li></ul><ul><li>Campaign groups. </li></ul><ul><li>Setting up events. </li></ul><ul><li>Responding to how people feel. </li></ul><ul><li>To gain information and updates from youth workers about my projects. </li></ul>
    2. 3. Vicky’s suggestions for others uses <ul><li>Youth Workers could provide flexible one to one and advice. </li></ul><ul><li>Projects could communicate with more young people. </li></ul><ul><li>Youth Workers could be more available and accessible. </li></ul>
    3. 4. Problem <ul><li>Young people awarded a grant to produce a countywide youth magazine. </li></ul><ul><li>Want young people from across all parts of the County to take part. </li></ul><ul><li>There isn’t a very good bus service. </li></ul><ul><li>Cannot afford taxis to get the young people to meetings. </li></ul>
    4. 5. How could social networking sites help?
    5. 6. Solution <ul><li>Young people used an online workspace application on Facebook called ‘My Office’ </li></ul><ul><li>Shared articles, commented on photos and proofs </li></ul><ul><li>Participated in online discussions. </li></ul><ul><li>Young people had a record of all their work. </li></ul><ul><li>Able to manage the project effectively. </li></ul><ul><li>Produced a successful magazine. </li></ul><ul><li>Application is free and simple to use. </li></ul>
    6. 13. Problem <ul><li>New housing development. </li></ul><ul><li>Experiencing lots of ‘teething’ problems. </li></ul><ul><li>Trouble with the TV reception, high electricity bills and parking difficulties. </li></ul><ul><li>Other residents experiencing similar problems. </li></ul><ul><li>Car clamped. </li></ul><ul><li>Wondering how issues could be raised will fellow residents. </li></ul>
    7. 14. How could social networking sites help?
    8. 15. Solution <ul><li>Set up a Facebook group for the local residents. </li></ul><ul><li>Promoted with flyers. </li></ul><ul><li>Within hours several residents had joined. </li></ul><ul><li>Shared their experiences. </li></ul><ul><li>Two days later the group had over 50 members and over 200 comments. </li></ul><ul><li>Residents discussed and summarised their shared issues. </li></ul>
    9. 16. <ul><li>Presented these to estate management. </li></ul><ul><li>The group is still going strong </li></ul><ul><li>Issues being addressed. </li></ul><ul><li>The group enabled local residents to organise a community BBQ over the summer. </li></ul><ul><li>A great success and has helped bring the community closer together. </li></ul>
    10. 20. Problem <ul><li>Vicky volunteers on everything. </li></ul><ul><li>Always getting asked to complete surveys for her local council. </li></ul><ul><li>Vicky has completed several surveys over the past years. </li></ul><ul><li>Hasn’t been told what has changed as a result. </li></ul><ul><li>Friends at School aren’t involved in any youth projects. </li></ul><ul><li>They never fill in surveys. </li></ul>
    11. 21. How could social networking sites help?
    12. 22. Image: /www.flickr.com/photos/mrspiggy/3180658559/ Remember these?
    13. 24. Make your sheep happy Tell us what you think about: School dinners Shop
    14. 25. Questionnaire How would you rate your school dinners? Bad Good Shop
    15. 26. Thanks! Your sheep is much happier and you’ve won 5 coins! We will let you know the final results soon. Shop
    16. 27. Sheep Shop = 5 Shop
    17. 28. Shop Looking smooth! Thank you for visiting the shop! You can earn more coins by telling a friend to use this application. Click here
    18. 29. Did you know there is a free night club for under 18s? Find out more details here! Shop
    19. 30. Top tips <ul><li>Consider the barriers to current participation. </li></ul><ul><li>Make it relevant. </li></ul><ul><li>Make it accessible. </li></ul><ul><li>Let it grow. </li></ul><ul><li>Promote achievements. </li></ul><ul><li>Keep it up to date. </li></ul><ul><li>Have a play! </li></ul>
    20. 31. <ul><li>Social networking sites are about fun , sharing and socialising. </li></ul><ul><li>Design your activity with this in mind! </li></ul>
    21. 32. Contact details <ul><li>Tom Gaskin, Co-director </li></ul><ul><li>Tel. 075 155 635 36 @tomgaskin </li></ul><ul><li>E-mail. tom@countingcows.co.uk </li></ul><ul><li>Vicky Caswell </li></ul><ul><li>E-mail. caswellvictoria@yahoo.co.uk </li></ul>

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