WelcomeBeyond Mandates:Getting to“Sustainable” ITGovernance BestPracticesSteve Romero PMP, CISSP, CPMIT Governance Evangel...
Agenda        > IT Governance Definition        > IT Governance Principles        > IT Governance Decisions        > IT Go...
First, What is IT Governance?     > Structure of relationships and processes to direct and control       the IT enterprise...
An Executive View of IT Governance     Based on 2008 Survey of 255 Non-IT CEOs/Executives     > 50% Ranked ITG as “very im...
Every Organization Addresses Five KeyIT Governance Decisions                                            IT Principle Decis...
IT Governance is Based on Meeting FivePrinciples    > Ensure IT is aligned with the business – focus on      aligning with...
IT Governance Decisions    IT Principles - Clarifying the role of IT in the    business – basis for defining IT Archetype ...
IT Archetypes                                                            Partner Player                                   ...
IT Governance Decisions    IT Architecture - Defining integration and    standardization requirements    > Organizing logi...
IT Governance Decisions     IT Infrastructure Strategies - Determining shared     and enabling services                   ...
IT Governance Decisions     Business Application Needs - Specifying the business     need for purchased or internally deve...
IT Governance Decisions     IT Investment and Prioritization - Choosing which     initiatives to fund and how much to spen...
Each IT Governance Decision is Enabledby IT Governance Processes     > Integrated Business & IT Planning     > IT Investme...
IT Governance Processes     Integrated Business and IT Planning                                                       > IT...
IT Governance Processes     Architecture Management     > Defined architecture     > Policies, standards, relationships an...
IT Governance Processes     IT Investment Assessment, Prioritization, Funding     & Benefits Realization Accountability   ...
IT Governance Processes     IT Financial and Resource Allocation                                                          ...
IT Governance Processes     Project Prioritization and Decision-making     > Project Portfolio Management     > Fact-based...
IT Governance Processes     Emerging Technology Evaluation and Adoption     > Research and development     > Market side –...
IT Governance Processes     Client Relationship Management                                                  > Advocate for...
IT Governance Processes     > Building and Maintaining Applications and       Infrastructure     > Provisioning of IT Serv...
IT Governance Processes     Outsourcing Services                                                           > Facilitates d...
IT Governance Processes     Audit and Risk Management     > Risk modeling and assessment     > Partner with IT Audit – COB...
Many Companies are Undertaking ITGovernance Initiatives – What We Hear          > Audit Influence                     ISA...
ITG is Intended for the Board of Directors     Board’s Ability to Govern IT     > To ensure IT is aligned with business   ...
Why IT Governance? To Enable IT toSupport Business Strategy                                                   ITG Principl...
IT Governance Processes RequireProcess Management     Changing from a Function-centric to a Process-     centric Organizat...
Organizational Accountability     Examples of Decision-making Bodies     > IT Governance Committee     > IT Steering Commi...
IT Governance Principle Metrics         Strategic Alignment                         >     Show how IT supports the        ...
Advice when Addressing IT Governance     > Absolutely requires Executive sponsorship and       leadership – Vision and Ena...
Benefits of Sustainable IT Governance     IT Functions as a Business Partner Enabling     Competitive Advantage           ...
Wrap-up                                                   Q&A32   July 09   CA Clarity™ Marketing Copyright © 2009 CA
Thank you      Steve Romero  IT Governance Evangelist   steven.romero@ca.com    Twitter @itgEvangelisthttp://community.ca....
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SUN ITG

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  • Transcript of "SUN ITG"

    1. 1. WelcomeBeyond Mandates:Getting to“Sustainable” ITGovernance BestPracticesSteve Romero PMP, CISSP, CPMIT Governance Evangelist
    2. 2. Agenda > IT Governance Definition > IT Governance Principles > IT Governance Decisions > IT Governance Processes > IT Governance Mechanisms > Summary & Wrap-up2 July 09 CA Clarity™ Marketing Copyright © 2009 CA
    3. 3. First, What is IT Governance? > Structure of relationships and processes to direct and control the IT enterprise to achieve IT’s goals by adding value while balancing risk versus return over IT and its processes. © IT Governance Institute. All rights reserved. > “The processes that ensure the effective and efficient use of IT in enabling an organization to achieve its goals.” © 2006 Gartner, Inc. All rights reserved. > “The process by which decisions are made in IT investments.” © 2005 Forrester Research, Inc. All rights reserved. > Simple Version - The processes and relationships that lead to reasoned decision-making in IT > 3 Key Questions:  What decisions need to be made?  Who is accountable for making the decisions?  How will the decisions be made?3 July 09 CA Clarity™ Marketing Copyright © 2009 CA
    4. 4. An Executive View of IT Governance Based on 2008 Survey of 255 Non-IT CEOs/Executives > 50% Ranked ITG as “very important” > 75% of businesses consider ITG to be an integral part of enterprise governance, but the overall maturity level is still relatively low > Stronger ITG practices correlate positively with better IT outcome (ITG is more often found in organizations where IT is a significant contributor to business value)4 July 09 CA Clarity™ Marketing Copyright © 2009 CA
    5. 5. Every Organization Addresses Five KeyIT Governance Decisions IT Principle Decisions Clarifying Enterprise Objectives for IT IT Infrastructure Decisions IT Investment and IT Architecture Prioritization Decisions Decisions Business Application Decisions © Peter Weill and Jeanne Ross, CISR MIT Sloan School of Management5 July 09 CA Clarity™ Marketing Copyright © 2009 CA
    6. 6. IT Governance is Based on Meeting FivePrinciples > Ensure IT is aligned with the business – focus on aligning with the business and collaborative solutions > Ensure IT delivers value to the business – concentrating on optimizing expenses and proving the value of IT (#1*) > Ensure IT manages risk– addressing the safeguard of IT assets, disaster recovery and continuity of operations (#2*) > Ensure IT manages resources– realizing the optimal investment in, and proper management of, critical IT resources > Ensure IT manages performance– tracking and monitoring strategy implementation, project success, resource usage, process performance and service delivery *According to the ITGI 2008 Survey of 255 Non-IT Executives6 July 09 CA Clarity™ Marketing Copyright © 2009 CA
    7. 7. IT Governance Decisions IT Principles - Clarifying the role of IT in the business – basis for defining IT Archetype > Based on the Business Principles of the enterprise – business drives IT > Driven by Business’ expectations and industry sector constraints > Developed by IT and business leadership > A related set of high-level statements about how IT is used in the business > IT Principles provide clarity and focus for the IT enterprise, establishing the direction for all other decisions7 July 09 CA Clarity™ Marketing Copyright © 2009 CA
    8. 8. IT Archetypes Partner Player ► IT organizations expected to create© 2007 Forrester Research, Inc. unique and competitive solutions with All rights reserved. customers, suppliers, and internal users — plus, being a Trusted Partner Supplier. Player Trusted Supplier ► IT organizations expected to deliver app projects on time and on budget, based on Trusted operating units’ requirements and priorities — plus, being a Solid Utility. Supplier Solid Utility: Solid Utility ► IT organizations expected to provide cost-effective, dial-tone reliability with transparent, constantly declining costs.Approximately one-third of companies are in each of the archetypes according to the Forrester State Of ITGovernance In North American And European Enterprises Report © 2008, Forrester Research, Inc. All rights reserved. 8 July 09 CA Clarity™ Marketing Copyright © 2009 CA
    9. 9. IT Governance Decisions IT Architecture - Defining integration and standardization requirements > Organizing logic for data, applications and infrastructure > Captured in policies, relationships and technical choices > Technical and data standardization > Defines where shared infrastructure ends and applications begin > Supports current and future application needs9 July 09 CA Clarity™ Marketing Copyright © 2009 CA
    10. 10. IT Governance Decisions IT Infrastructure Strategies - Determining shared and enabling services > Foundation of planned IT capability > Shared and reliable services used by multiple applications > Includes infrastructure applications > All communications pass through a security and risk capability > Enables rapid implementation of future business initiatives10 July 09 CA Clarity™ Marketing Copyright © 2009 CA
    11. 11. IT Governance Decisions Business Application Needs - Specifying the business need for purchased or internally developed IT applications > Fundamentally improve business processes > Enables operating efficiency > Balance of creativity and discipline > Willingness to sacrifice functionality for architectural integrity > Contributes to strategic value 75% Said IT is “failing”, especially on application delivery* *According to the ITGI 2008 Survey of 255 Non-IT Executives11 July 09 CA Clarity™ Marketing Copyright © 2009 CA
    12. 12. IT Governance Decisions IT Investment and Prioritization - Choosing which initiatives to fund and how much to spend > How much do we spend? > What do we spend it on? > How do we reconcile the needs of different constituencies? > Requires business-led and IT- enabled Portfolio Management > Ensures IT spending reflects strategic priorities12 July 09 CA Clarity™ Marketing Copyright © 2009 CA
    13. 13. Each IT Governance Decision is Enabledby IT Governance Processes > Integrated Business & IT Planning > IT Investment Assessment, Prioritization, Funding & Benefits Realization Accountability > IT Financial & Resource Allocation > Project Prioritization & Decision-making > Emerging Technology Evaluation & Adoption > Client Relationship Management > Building & Maintaining Applications & Infrastructure > Provisioning of IT Services > Outsourcing Services > Audit & Risk Management > Architecture Management - Standards & Review13 July 09 CA Clarity™ Marketing Copyright © 2009 CA
    14. 14. IT Governance Processes Integrated Business and IT Planning > IT Strategic Plan based on Business Strategic Plan > IT Tactical Plan based on IT Strategic Plan > IT Operational Plan based on IT Tactical Plan14 July 09 CA Clarity™ Marketing Copyright © 2009 CA
    15. 15. IT Governance Processes Architecture Management > Defined architecture > Policies, standards, relationships and technical choices > Architecture Committee15 July 09 CA Clarity™ Marketing Copyright © 2009 CA
    16. 16. IT Governance Processes IT Investment Assessment, Prioritization, Funding & Benefits Realization Accountability > Demand Management > Portfolio Management  Project, Demand, Resource, Asset, Application, Service > Governance or Steering Committee > PMO Supported16 July 09 CA Clarity™ Marketing Copyright © 2009 CA
    17. 17. IT Governance Processes IT Financial and Resource Allocation > Financial Services for IT > Financial plans > Budgets and forecasts > Cost accounting > Chargeback > Resource management17 July 09 CA Clarity™ Marketing Copyright © 2009 CA
    18. 18. IT Governance Processes Project Prioritization and Decision-making > Project Portfolio Management > Fact-based decision-making > Scenarios and what-if analysis > Monitoring, speeding, slowing, stopping, trade-offs and killing projects > Empowered PMO - Project management best practices and center of excellence18 July 09 CA Clarity™ Marketing Copyright © 2009 CA
    19. 19. IT Governance Processes Emerging Technology Evaluation and Adoption > Research and development > Market side – not just supply side > Linked to business strategy > IT Management believes they provide the business with frequent info about new tech opportunities, but the biz side does not seem to receive the info* *According to the ITGI 2008 Survey of 255 Non-IT Executives19 July 09 CA Clarity™ Marketing Copyright © 2009 CA
    20. 20. IT Governance Processes Client Relationship Management > Advocate for business and IT > Acute understanding of business needs > Acute understanding of IT capability > Facilitate communication and collaboration > Speed and improve decisions > Improve requirements processes > Ensure value and performance20 July 09 CA Clarity™ Marketing Copyright © 2009 CA
    21. 21. IT Governance Processes > Building and Maintaining Applications and Infrastructure > Provisioning of IT Services > SDLC – CMMI - Testing - Q&A > ITIL Service Lifecycle Service Strategy Service Design Service Transition  Demand Mgt.  SLM  Change Mgt.  Service Portfolio Mgt.  Service Catalogue  Service Asset Mgt.  Capacity Mgt.  Configuration Mgt. Service Operation  Event Mgt. Continual Service  Incident Mgt. Improvement Strategy to Operation  Problem Mgt.  Improve quality of  Request Fulfilment service21 July 09 CA Clarity™ Marketing Copyright © 2009 CA
    22. 22. IT Governance Processes Outsourcing Services > Facilitates decision that services are better provided externally > Vendor and contract management > Fact-based price comparisons > Sets clear expectations for provider performance > Ensures architectural fit22 July 09 CA Clarity™ Marketing Copyright © 2009 CA
    23. 23. IT Governance Processes Audit and Risk Management > Risk modeling and assessment > Partner with IT Audit – COBIT > Security > Service continuity and disaster recovery > Compliance > Policies & Standards23 July 09 CA Clarity™ Marketing Copyright © 2009 CA
    24. 24. Many Companies are Undertaking ITGovernance Initiatives – What We Hear > Audit Influence  ISACA/IT Governance Institute  Audit Issues > Risk and Compliance  Regulatory Requirements  Legal Requirements  Security Requirements > Investment Decision-making - PPM  IT-Business Alignment  IT Accountability to the Business > Increased IT Governance Awareness > Driven by the Board of Directors24 July 09 CA Clarity™ Marketing Copyright © 2009 CA
    25. 25. ITG is Intended for the Board of Directors Board’s Ability to Govern IT > To ensure IT is aligned with business strategy > To ensure IT brings value to the business > To ensure IT manages risk > To ensure IT manages resources > To ensure It manages performance > IT matters are discussed predominantly on an ad hoc basis at the board level* *According to the ITGI 2008 Survey of 255 Non-IT Executives25 July 09 CA Clarity™ Marketing Copyright © 2009 CA
    26. 26. Why IT Governance? To Enable IT toSupport Business Strategy ITG Principles Results to ITG Decisions Enabled by Activities/Tasks ITG Processes Specific IT Processes To Direct Ensured by Policies, Standards ITG Value Engine - Connection between business strategy and personnel action to realize the principles of IT Governance26 July 09 CA Clarity™ Marketing Copyright © 2009 CA
    27. 27. IT Governance Processes RequireProcess Management Changing from a Function-centric to a Process- centric Organization > Process design > Process implementation > Process management lifecycle > Process governance > Institutionalize processes27 July 09 CA Clarity™ Marketing Copyright © 2009 CA
    28. 28. Organizational Accountability Examples of Decision-making Bodies > IT Governance Committee > IT Steering Committee > IT Policies & Standards Committee > IT Architecture Committee > Business Leadership > CFO, CIO, CTO, CISO > Process Owners28 July 09 CA Clarity™ Marketing Copyright © 2009 CA
    29. 29. IT Governance Principle Metrics Strategic Alignment > Show how IT supports the Value Delivery Enterprise Strategy > Show how IT delivers > Show how IT Operations are appropriate quality on-time aligned with current Enterprise and within budget Operations > Show how actual cost and ROI is managed Risk Management > Risk Controls Resource Management > Show how IT optimizes the > Transferring risk infrastructure > Risk acceptance > Show how IT optimizes human resources Performance Management > Show how IT measures performance (balanced scorecard, KPIs, etc.) > Use of automated systems providing performance data and information29 July 09 CA Clarity™ Marketing Copyright © 2009 CA
    30. 30. Advice when Addressing IT Governance > Absolutely requires Executive sponsorship and leadership – Vision and Enablement > Absolutely requires Business participation – IT facilitates but the business must be a partner, if not the leader in the effort > Business process initiative – This requires skills in process management, design, implementation – and organizational change > Decisions require fact-based information – This requires a systematic approach to collect, integrate, analyze and provide meaningful data30 July 09 CA Clarity™ Marketing Copyright © 2009 CA
    31. 31. Benefits of Sustainable IT Governance IT Functions as a Business Partner Enabling Competitive Advantage > Executive leadership freed from day-to-day execution > IT freed from proving value > Focused on the future vision > Exploring avenues to leverage IT for competitive advantage > IT’s contribution to efficiency is deemed more important than its innovative value* *According to the ITGI 2008 Survey of 255 Non-IT Executives31 July 09 CA Clarity™ Marketing Copyright © 2009 CA
    32. 32. Wrap-up Q&A32 July 09 CA Clarity™ Marketing Copyright © 2009 CA
    33. 33. Thank you Steve Romero IT Governance Evangelist steven.romero@ca.com Twitter @itgEvangelisthttp://community.ca.com/blogs/theitgovernanceevangelist/

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