SaaS Intro Presentation - "It's a service, stupid"

Software as a Service “It’s a service stupid” Tom Chikoore Tom Chikoore | http://twitter.com/tomchikoore

About.me Tom Chikoore | http://twitter.com/tomchikoore http://twitter.com/tomchikoore http://linkedin.com/in/tomchikoore http://tomchikoore.com

Tom Chikoore | http://twitter.com/tomchikoore It’s NOT On-Premise software

Tom Chikoore | http://twitter.com/tomchikoore Basic SaaS is single instance/ multi-tenant

Tom Chikoore | http://twitter.com/tomchikoore Its not a business model, it’s a delivery model

Tom Chikoore | http://twitter.com/tomchikoore It’s a service stupid!! Build and operate it like one

Tom Chikoore | http://twitter.com/tomchikoore Mindshift!! From a software company To a SERVICE company

Tom Chikoore | http://twitter.com/tomchikoore New Processes and Procedures Focus on customer experience

Tom Chikoore | http://twitter.com/tomchikoore Customer Concerns: Security, Reliability, Performance, SLAs

Tom Chikoore | http://twitter.com/tomchikoore Your Concerns: Friction, Touchpoints, Predictability

Tom Chikoore | http://twitter.com/tomchikoore “ Always On” Have at least 2+ of everything a.k.a. redundancy

Tom Chikoore | http://twitter.com/tomchikoore Fire Drills Hard to think during a meltdown. Plan everything.

Tom Chikoore | http://twitter.com/tomchikoore No Part-time Sys Admins here. SaaS oriented admins

Tom Chikoore | http://twitter.com/tomchikoore Distance matters Good SaaS architeture geo location of key resources matters

Tom Chikoore | http://twitter.com/tomchikoore Be Transparent Notification policies, System health page

Tom Chikoore | http://twitter.com/tomchikoore “ What’s our churn and uptime?” - CEO Measure everything. Business & Operations

Tom Chikoore | http://twitter.com/tomchikoore “ Boss we lost our users table” - You Backup! Backup! Backup the Backup

Tom Chikoore | http://twitter.com/tomchikoore “ ALTER TABLE is taking 5 days” - You Plan for big data. Metrics explosion

Tom Chikoore | http://twitter.com/tomchikoore It’s a service It’s always on Cust. Experience first

Tom Chikoore | http://twitter.com/tomchikoore Specific Topics (Questions)

About.me Tom Chikoore | http://twitter.com/tomchikoore http://twitter.com/tomchikoore http://linkedin.com/in/tomchikoore http://tomchikoore.com

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