SurveyMonkey          BasicsHow to use this free, easy tool to listen to your customersPresented 5/12/12 at TechCamp Memph...
Agenda • Why SurveyMonkey? • Making a Survey • Previewing • Collecting Data • Analyzing Responses • Now What?
WhySurveyMonkey?
Why SurveyMonkey? • It’s free (or cheap) • It’s easy for you • It’s easy for your customers • It’s fast • It’s turnkey
Let’s make a  survey!
Home Page
Sign In
My Surveys
Name The Survey
Get Started
Choose a Theme
Choose a Theme
Start Adding Questions
Choose Question Type
Sample Question Type
Sample Question Type
Sample Question Type
Sample Question Type
Sample Question Type
Sample Question Type
Sample Question Type
Sample Question Type
Sample Question Type
Sample Question Type
Sample Question Type
Sample Question Type
What questionsshould I ask?
Question Bank
Sample Category
Sample Category
Customer Feedback
Customer Satisfaction
Customize Text
Anotherexample
TechCamp Survey
TechCamp Survey
TechCamp Survey
TechCamp Survey
Preview your   survey
Select Preview
Run Through Survey
Run Through Survey
Collecting  data
Send Survey
Collection Type
Customize Name ($)
Customize Name ($)
Customize Name ($)
Collector Settings
Restrictions
Get the word    out!
Boosting Participation • Goal: Find the right people  and get as many of them as  you can to take the survey
Boosting Participation • Communicate objectives • Use multiple approaches • Offer incentives • Show results
Analyzingresponses
Summary Overview
Browse by Respondent
Filter Respondents
Crosstabs
Setting a Crosstab
Using Crosstabs
Advanced Options
Now what?
Getting Started • Create an account • Practice • Start small • Start internally • Learn from others • Involve your customers
Survey Tips • The shorter the better • Stay focused • Be objective • Think ahead • Capture a profile • Have a catch-all
Questions?Presented 5/12/12 at TechCamp Memphis            by Tom Logue (@tomblogue)
SurveyMonkey Basics (TechCamp presentation 5-12-12)
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SurveyMonkey Basics (TechCamp presentation 5-12-12)

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An instructional presentation with screen captures and tips, designed to help novices create and launch a survey using SurveyMonkey. Originally presented May 12, 2012 at TechCamp Memphis.

Published in: Business, Technology
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SurveyMonkey Basics (TechCamp presentation 5-12-12)

  1. 1. SurveyMonkey BasicsHow to use this free, easy tool to listen to your customersPresented 5/12/12 at TechCamp Memphis by Tom Logue (@tomblogue)
  2. 2. Agenda • Why SurveyMonkey? • Making a Survey • Previewing • Collecting Data • Analyzing Responses • Now What?
  3. 3. WhySurveyMonkey?
  4. 4. Why SurveyMonkey? • It’s free (or cheap) • It’s easy for you • It’s easy for your customers • It’s fast • It’s turnkey
  5. 5. Let’s make a survey!
  6. 6. Home Page
  7. 7. Sign In
  8. 8. My Surveys
  9. 9. Name The Survey
  10. 10. Get Started
  11. 11. Choose a Theme
  12. 12. Choose a Theme
  13. 13. Start Adding Questions
  14. 14. Choose Question Type
  15. 15. Sample Question Type
  16. 16. Sample Question Type
  17. 17. Sample Question Type
  18. 18. Sample Question Type
  19. 19. Sample Question Type
  20. 20. Sample Question Type
  21. 21. Sample Question Type
  22. 22. Sample Question Type
  23. 23. Sample Question Type
  24. 24. Sample Question Type
  25. 25. Sample Question Type
  26. 26. Sample Question Type
  27. 27. What questionsshould I ask?
  28. 28. Question Bank
  29. 29. Sample Category
  30. 30. Sample Category
  31. 31. Customer Feedback
  32. 32. Customer Satisfaction
  33. 33. Customize Text
  34. 34. Anotherexample
  35. 35. TechCamp Survey
  36. 36. TechCamp Survey
  37. 37. TechCamp Survey
  38. 38. TechCamp Survey
  39. 39. Preview your survey
  40. 40. Select Preview
  41. 41. Run Through Survey
  42. 42. Run Through Survey
  43. 43. Collecting data
  44. 44. Send Survey
  45. 45. Collection Type
  46. 46. Customize Name ($)
  47. 47. Customize Name ($)
  48. 48. Customize Name ($)
  49. 49. Collector Settings
  50. 50. Restrictions
  51. 51. Get the word out!
  52. 52. Boosting Participation • Goal: Find the right people and get as many of them as you can to take the survey
  53. 53. Boosting Participation • Communicate objectives • Use multiple approaches • Offer incentives • Show results
  54. 54. Analyzingresponses
  55. 55. Summary Overview
  56. 56. Browse by Respondent
  57. 57. Filter Respondents
  58. 58. Crosstabs
  59. 59. Setting a Crosstab
  60. 60. Using Crosstabs
  61. 61. Advanced Options
  62. 62. Now what?
  63. 63. Getting Started • Create an account • Practice • Start small • Start internally • Learn from others • Involve your customers
  64. 64. Survey Tips • The shorter the better • Stay focused • Be objective • Think ahead • Capture a profile • Have a catch-all
  65. 65. Questions?Presented 5/12/12 at TechCamp Memphis by Tom Logue (@tomblogue)

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