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BY: Jamal Nassar
26. November. 2015 www.jamalnassar.com
tojamalnassar@gmail.com
+60176114090
The most important thing in communication is to hear what
is not being said (Peter Drucker ,2009)
Communication and Presentation Skills
 Understanding communication
 Barriers to communication
 Listening skills
 Providing feedback
 Non-verbal communication
 Giving and receiving instructions
 Face to face Communication
 Adapting to differences: Personality, Culture, and Gender
 Understanding communication
 Barriers to communication
 Listening skills
 Providing feedback
 Non-verbal communication
 Giving and receiving instructions
 Face to face Communication
 Adapting to differences: Personality, Culture, and Gender
Ice Breaker
 Language
 Cultural Diversity
 Gender Difference
 Status Difference
 Physical Separation
 Emotional barriers and taboos
(Mehrabian & Wiener, 1967 and Mehrabian & Ferris, 1967)
 55/38/7 formula.
Body Language/ Tone & Voice/ Actual Words
 60/40%
Facial / Vocal
 Posture
 Eye communication
 Hands
 Gestures
Why cultural communication?
Communication Time Hierarchy Formality
Motivation Control Group Vs. indv Relationship
Communication and Presentation Skills
Communication and Presentation Skills
 Social customs
 Values and beliefs
 Names and titles
 Sense of time
 Social conduct
 Language/speech for communication
 Non-verbal communication
 Business Etiquette
 Being ethnocentric
 Believing in the stereotypes
 Life concerns
 Dress
 Rules of politeness
 Who can speak to whom and who can
begin a conversation
 Courtesies in speech such as when to
say „please‟, „thank you‟ or „excuse
me‟
 Use of humor and irony
CONTEXT
People, place, relationships
CONTENT
Written or spoken words
Facial Expressions and other non-verbals Clarity of spoken presentation
Intuition logic
Talking around and embellishing points Spelling things out directly
Enjoying the person Exchanging information and ideas
How others are feeling Getting the task accomplished
Group cohesion Individual opinions
Using multiple sources of information Getting an expert’s view
The whole situation Specific parts and steps
Feminine speech
 Relationship
 Sharing and learning
 Showing interest
 Personal
DR. HELLEN K. MBERIA JOMO KENYATTA UNIVERSITY OF AGRICULTURE AND TECHNOLOGY
International Journal of Humanities and Social ScienceVol. 1 No. 20; December 2011
Masculine speech
 Status and control
 Men disclose less than women
 Accomplish instrumental objectives
 Express knowledge
 Conversational command – Research: men are more likely to
interrupt
 It tends to be direct and assertive
 Less emotional
 Public speaking
Communication and Presentation Skills
- 3 volunteers
- 3 minutes each
- Talk about your profession/job/degree
- Why did you choose it
- What you intend to do with it?
1. PRACTICE
2. PRACTICE AGAIN
3. Also PRACTICE
1. Material
2. Your Pronunciation
3. Timing (Rehearse your time, and time your rehearsal)
4. Anticipate questions!
1. Self Confidence
2. Know your material
3. Present to engage
1. Reading the slides!!!
2. Giving your back to the audience
3. Monotonous voice
4. Not engaging the audience
5. Defending every single question
6. Not saying thank you.
Communication and Presentation Skills
Communication and Presentation Skills
Communication and Presentation Skills
Communication and Presentation Skills
Communication and Presentation Skills
Communication and Presentation Skills
www.jamalnassar.com
tojamalnassar@gmail.com
+60176114090

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Communication and Presentation Skills

  • 1. BY: Jamal Nassar 26. November. 2015 www.jamalnassar.com tojamalnassar@gmail.com +60176114090
  • 2. The most important thing in communication is to hear what is not being said (Peter Drucker ,2009)
  • 4.  Understanding communication  Barriers to communication  Listening skills  Providing feedback  Non-verbal communication  Giving and receiving instructions  Face to face Communication  Adapting to differences: Personality, Culture, and Gender
  • 5.  Understanding communication  Barriers to communication  Listening skills  Providing feedback  Non-verbal communication  Giving and receiving instructions  Face to face Communication  Adapting to differences: Personality, Culture, and Gender
  • 7.  Language  Cultural Diversity  Gender Difference  Status Difference  Physical Separation  Emotional barriers and taboos
  • 8. (Mehrabian & Wiener, 1967 and Mehrabian & Ferris, 1967)  55/38/7 formula. Body Language/ Tone & Voice/ Actual Words  60/40% Facial / Vocal
  • 9.  Posture  Eye communication  Hands  Gestures
  • 11. Communication Time Hierarchy Formality Motivation Control Group Vs. indv Relationship
  • 14.  Social customs  Values and beliefs  Names and titles  Sense of time  Social conduct  Language/speech for communication  Non-verbal communication  Business Etiquette  Being ethnocentric  Believing in the stereotypes  Life concerns  Dress  Rules of politeness  Who can speak to whom and who can begin a conversation  Courtesies in speech such as when to say „please‟, „thank you‟ or „excuse me‟  Use of humor and irony
  • 15. CONTEXT People, place, relationships CONTENT Written or spoken words Facial Expressions and other non-verbals Clarity of spoken presentation Intuition logic Talking around and embellishing points Spelling things out directly Enjoying the person Exchanging information and ideas How others are feeling Getting the task accomplished Group cohesion Individual opinions Using multiple sources of information Getting an expert’s view The whole situation Specific parts and steps
  • 16. Feminine speech  Relationship  Sharing and learning  Showing interest  Personal DR. HELLEN K. MBERIA JOMO KENYATTA UNIVERSITY OF AGRICULTURE AND TECHNOLOGY International Journal of Humanities and Social ScienceVol. 1 No. 20; December 2011
  • 17. Masculine speech  Status and control  Men disclose less than women  Accomplish instrumental objectives  Express knowledge  Conversational command – Research: men are more likely to interrupt  It tends to be direct and assertive  Less emotional  Public speaking
  • 19. - 3 volunteers - 3 minutes each - Talk about your profession/job/degree - Why did you choose it - What you intend to do with it?
  • 20. 1. PRACTICE 2. PRACTICE AGAIN 3. Also PRACTICE
  • 21. 1. Material 2. Your Pronunciation 3. Timing (Rehearse your time, and time your rehearsal) 4. Anticipate questions!
  • 22. 1. Self Confidence 2. Know your material 3. Present to engage
  • 23. 1. Reading the slides!!! 2. Giving your back to the audience 3. Monotonous voice 4. Not engaging the audience 5. Defending every single question 6. Not saying thank you.