This document discusses communication skills and barriers. It covers topics like understanding communication, listening skills, non-verbal communication, adapting to cultural and gender differences, and overcoming barriers to communication. The document also examines body language, cultural norms around communication, and differences between masculine and feminine speech patterns. The goal is to improve interpersonal communication abilities.
2. The most important thing in communication is to hear what
is not being said (Peter Drucker ,2009)
4. Understanding communication
Barriers to communication
Listening skills
Providing feedback
Non-verbal communication
Giving and receiving instructions
Face to face Communication
Adapting to differences: Personality, Culture, and Gender
5. Understanding communication
Barriers to communication
Listening skills
Providing feedback
Non-verbal communication
Giving and receiving instructions
Face to face Communication
Adapting to differences: Personality, Culture, and Gender
14. Social customs
Values and beliefs
Names and titles
Sense of time
Social conduct
Language/speech for communication
Non-verbal communication
Business Etiquette
Being ethnocentric
Believing in the stereotypes
Life concerns
Dress
Rules of politeness
Who can speak to whom and who can
begin a conversation
Courtesies in speech such as when to
say „please‟, „thank you‟ or „excuse
me‟
Use of humor and irony
15. CONTEXT
People, place, relationships
CONTENT
Written or spoken words
Facial Expressions and other non-verbals Clarity of spoken presentation
Intuition logic
Talking around and embellishing points Spelling things out directly
Enjoying the person Exchanging information and ideas
How others are feeling Getting the task accomplished
Group cohesion Individual opinions
Using multiple sources of information Getting an expert’s view
The whole situation Specific parts and steps
16. Feminine speech
Relationship
Sharing and learning
Showing interest
Personal
DR. HELLEN K. MBERIA JOMO KENYATTA UNIVERSITY OF AGRICULTURE AND TECHNOLOGY
International Journal of Humanities and Social ScienceVol. 1 No. 20; December 2011
17. Masculine speech
Status and control
Men disclose less than women
Accomplish instrumental objectives
Express knowledge
Conversational command – Research: men are more likely to
interrupt
It tends to be direct and assertive
Less emotional
Public speaking
19. - 3 volunteers
- 3 minutes each
- Talk about your profession/job/degree
- Why did you choose it
- What you intend to do with it?
23. 1. Reading the slides!!!
2. Giving your back to the audience
3. Monotonous voice
4. Not engaging the audience
5. Defending every single question
6. Not saying thank you.