The Gaming Industry• Provides new labor opportunities for the tourism industry.• Casinos are essentially part of the Entertainment Industry too.
CasinosWhat are Casinos? – A facility which houses and accommodates certain types of gambling activities. – Casinos are most commonly built near or combined with hotels, restaurants, retail shopping, cruise ships or other tourist attractions. – Also known for hosting live entertainment events, such as stand-up comedy, concerts, and sporting events
Casino Operations• Table Games – Involve betting between the casino and its customers. – Players place their bets on the table as part of the game
Casino Operations• Card Games – Revolve around wagers of money. – Involve players betting against each other or against the house (Casino) – Poker, Black Jack
Casino Operations• Slot Machines – Operated by inserting coins into a slot and pulling down its long handle. – Winnings depend on the combination made on the machine.
Casino Operations• Internet Gaming/E-games – Online casino games• Bingo – Game of chance where each player has one or more cards printed with differently numbered squares assigned under the bingo letters. – Players mark the numbers called. – First player to complete a row of numbers wins
Casino Operations• Race or sports books – Casinos take percentage on the amount of bets made by players in internet gaming.
Who are the People in Casinos?• Casino Manager – Responsible for the overall operation of the casino’s table games – Monitors game operations and ensures that rules are followed – Observe players behavior for signs of cheating – Resolve customer and employee complaints – Greet customers and secure guest feedback
Who are the People in Casinos?• Pit Manager – Responsible for the operation of table games and designation of required personnel in a specific pit • Pits: specific tables in a designated location in the casino• Pit Clerk – An entry level position. – Works in thepit area where the main activities of the casino occur
Who are the People in Casinos?• Floor Person – Works under the supervision of the pit manager – Supervises the play of games at numerous tables and to ensure that no house rules are broken.
Who are the People in Casinos?• Dealer – Directly operates and conducts the game in his/her assigned table.• Security officers – Roam the vicinity of the casino to ensure the safety of the guests. – Typically stationed at the entrance or seen roving on the floor.
Who are the People in Casinos?• Bankroll Custodian – The person in charge of the central banking function or casino bank roll. • Bank roll: the working fund of cash and gaming chips. Consists of coinage, currency and gaming chips.• Cage Manager – Supervises the work of the credit manager, who approves credit for casino customers and the collection managers.
Who are the People in Casinos?• Casino Cage Personnel – Prepares cash banks and bank deposits. Makes customer payouts and changes customer winnings.
Revenue Centers of Casino• Bingo• Table games• Slot machines• Card games• Other revenue centers include the hotel operations which comprise room letting, business center and the food and beverage operations departments.
Support Centers• Human resources and training department• Room Sales• Banquet Sales• Marketing• Finance• Security• Engineering and maintenance
Philippine Setting• The Philippine Amusement and Gaming Corporation (PAGCOR) oversees and regulates the gaming industry that is a 100 percent government-owned and controlled corporation created in 1977 by virtue of Presidential Decree 1067-A and was amended to PD 1869 on July 11, 1983, later known as the PAGCOR Charter.
Gaming Facilities in the Philippines• There are 13 PAGCOR branches• 25 exclusive PAGCOR clubs• The branches offer in-demand internationally recognized games lie – Baccarat – Black jack – Roulette – Craps – Big and small – Pai gow