School of Hospitality Management School of Hospitality ManagementmanagementinterfacesPropertysystem
The ProfessorProf. Tito Antonio A. Ofilada, Jr. School of Hospitality Management Education: MBA (Ongoing) Ateneo de Manila University Graduate School of Business BS Tourism (2006) University of the Philippines- Diliman
The Professor Prof. Tito Antonio A. Ofilada, Jr. School of Hospitality Management Work Experience: Delta Airlines 2008-2010 Passenger Sales Agent Customer Service Intern (Summer 2005) Philippine Airlines
The Professor Prof. Tito Antonio A. Ofilada, Jr. School of Hospitality Management Consultation Hours: Tuesdays, 8-9am
School Mission:- to be a recognized and respected School of Hospitality Management School of Hospitality Managementeducational institution- adhere to the highest international standards- respond to the market needs- by producing globally competitive and highlyprofessional individuals.
Core Values:- Perfection School of Hospitality Management School of Hospitality Management- Innovation- Integrity- Concern- Prudence- Unity
School of Hospitality Management School of Hospitality ManagementSeal of Treston InternationalCollege
School of HospitalityManagement Aims to develop tomorrow’s hospitality and tourism School of Hospitality Management leaders both in the national and global setting.
School of Hospitality Graduatesare: Service-oriented School of Hospitality Management Passionate excellent communicators Ethical Well-rounded Creative
Class Rules maximum of 3 cuts or absences per subject. Should you incur absences more than the School of Hospitality Management allowed maximum number, you will be automatically dropped from the subject and will be given an “FA” or Failure due to Absences in your scholastic report. Wear the prescribed college uniform when inside the classroom and school premises
Class Rules Electronic gadgets such as but not limited to mobile phones, laptops and i-pads are not School of Hospitality Management allowed inside the classroom and will be confiscated by the instructor if seen being used by students while class is ongoing. Confiscated gadgets may be claimed at the Guidance & Student Affairs Office upon submission of Letter of Explanation from the student’s parent or guardian.
Course Description This course aims to equip the students with School of Hospitality Management skills and knowledge on how to plan, package and price international or domestic tourism products based on client requirements and number of participants in a particular tour program.
Course ObjectivesBy the end of the course, the student should be able to: School of Hospitality ManagementCOGNITIVE:1. To describe the different elements that comprise what are needed in to create tour packages.2. Identify the functions and duties of Tour Operators against the duties and functions of Travel Agents.
Course ObjectivesAFFECTIVE: School of Hospitality Management1. To answer questions on how to Price domestic and international travel itineraries based on the number of passengers, inclusions and highlights offered in a particular tour package.2. To prepare a marketing proposal for a designed tour package created based on the requirements of the clients.
Course ObjectivesPSYCHO-MOTOR: School of Hospitality Management1. Plan and design domestic and international travel itineraries.2. Create and develop domestic and international travel packages composed of: accommodations, transportation, meals, guide services, attractions and other tour highlights in a certain area.3. Design a tour package (domestic or international) using the concepts and ideas learned in this course and present the tour product.
interface School of Hospitality Management Involves connectivity among hardware, software and user. HARDWARE- CPU SOFTWARE Application Software-under the user’s control. Example word processing, electronic spreadsheets System software-industry specific software such as property management system, catering systems, club management systems
School of Hospitality Management Word processing CPU
School of Hospitality Management spreadsheet Electronic
Central Point-of CallReservatio Sale Accountinn System Systems g System School of Hospitality Management HOTEL PROPERTY MANAGEMENT SYSTEMS High- Self- Energy speed serviceElectronic Manageme internet DevicesLocking nt Systems accessSystems
Terminologies School of Hospitality Management E-commerce: buying and selling of goods and services through the use of the internet or another electronic medium. Examples:-electronic brochure-online scheduling and booking
Cont... School of Hospitality Management Social networkingA virtual community of people with similar interests. Individuals can join the community by creating a personal profile and establish contact directory of “friends” who have also created profiles within the community. Other features: personal messaging, commenting, photo-sharing, video sharing and blogging.
Trends in Tourism and Hospitality School of Hospitality Management Online booking Mobile booking
Internet Marketing School of Hospitality Management Allows users to critique businesses via third-party websites. Through Blogs, forums and communities
School of Hospitality Management School of Hospitality ManagementINFORMATIONMANAGINGSYSTEMS
Terminologies School of Hospitality Management MIS-Designed to provide managers with the information technology to plan, organize, staff, direct, and control operations. Information technology-technology that establishes a communication process in which data are transferred from related systems; proceed according to pre-established decision- making rules, financial models, or other analytical methods; and stored in information formats tailored to the needs of individual managers.
Cont… School of Hospitality Management Property systems manager-participates in the evaluation, selection, and installation of system hardware and is trained in the operation of software applications used throughout the property; provides on-premises systems support and when necessary, functions as a network administrator and/or applications software
System Selection: “NEVERS of technology” School of Hospitality Management Never purchase before software. Never make a purchase decision based solely on cost. Never lose control of the purchasing process. Never rely on enhancement promises. Never be the first time user. Never be the last time user. Never allow technology to dictate operations. Never allow a vendor to rewrite the business’ technology requirements.