IT 118- Chapter 4

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  • 1. Chapter 4 Rooms Management and Guest Accounting Applications Managing Technology in the Hospitality Industry Sixth Edition (468TXT or 468CIN)© 2011, Educational Institute
  • 2. Competencies for Rooms Management and Guest Accounting Applications 1. Identify features and functions of the rooms management module of a hotel property management system. 2. Define room status terms and explain the importance of eliminating room status discrepancies in hotel operations. 3. Explain how managers can use various reports commonly generated by the rooms management module of a hotel property management system.© 2011, Educational Institute (continued) 2
  • 3. Competencies for Rooms Management and Guest Accounting Applications (continued) 4. Identify features and functions of the guest accounting module of a hotel property management system. 5. Describe the different types of folios that a guest accounting module may use to monitor transactions. 6. Explain how managers can use various reports commonly generated by the guest accounting module of a hotel property management system.© 2011, Educational Institute 3
  • 4. Room Management Module Functions • Links front office and housekeeping. • Identifies room status. • Assists in assigning rooms. • Provides in-house guest information. • Organizes housekeeping activities. • Provides auxiliary services. • Generates reports.© 2011, Educational Institute 4
  • 5. Room Status Terms • Occupied • Vacant and ready • Complimentary • Out-of-order • Stayover • Lock-out • On-change • DNCO (did not check out) • Do not disturb • Due out • Sleep-out • Check-out • Skipper • Late check-out • Sleeper© 2011, Educational Institute 5
  • 6. Rooms Management Module Reports • Rooms allotment report • Expected arrival/departure report • Registration progress report • Rooms activity forecast • Actual departures report • Housekeeper assignment report • Housekeeper productivity report • Rooms productivity report • Rooms history report© 2011, Educational Institute 6
  • 7. Guest Accounting Module Functions Online charge postings Automatic file updating and maintenance Folio display/printing© 2011, Educational Institute (continued) 7
  • 8. Guest Accounting Module Functions (continued) Electronic controls: • Folio handling • Account balances • Cashier reconciliation • Food and beverage guest checks • Account auditing • Accounts receivable© 2011, Educational Institute 8
  • 9. Types of Folios • Individual folios • Master folios • Non-guest folios • Employee folios • Control folios • Semi-permanent folios • Permanent folios© 2011, Educational Institute 9
  • 10. Guest Accounting Module Reports • Ledger summary report • Revenue center report • Guest check control report • Transfer report© 2011, Educational Institute 10