Aging Workforce Enterprise Knowledge Capture

Slide 1: Tech Day Fall 2007 November 15, 2007 The Baby Boomers Are Leaving the Building Todd Ogasawara ICSD eGovernment Team

Slide 2: Enterprise Knowedge Capture 2

Slide 3: •Kathleen Casey-Kirschling •Born Jan. 1, 1946 12:00:01 AM •Baby Boomer #1 •Baby Boom: 1946-1964 •Estimated number of Baby Boomers: 78.2 million •1946 US Population: 141 million •2007 US Population: 300 million Sources: USA Today 2005.12.29 & U.S. Census Bureau 3

Slide 4: Enterprise Knowledge Capture 4

Slide 5:  40% of Federal workers will retire within 5 years  61% of Federal managers do not have or do not know of knowledge management plans  Organizations "can't afford a single gap of knowledge," said Joel Brunson, president of Tandberg's federal market business. However, when a mass exodus of workers do leave their jobs, "it's about losing day-to-day knowledge, tricks of the trade," and an accumulation of what's been learn over 25 to 35 years, he said.  Organizations often do poor jobs of documenting key information like best practices, operational procedures, important tips, and other details to instruct workers in their jobs -- and once key personnel leave, there's a void in person-to-person communication to pass on that knowledge as well. 5

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Slide 9: Star Bulletin Oct. 9, 2007 9

Slide 10: Attention! Knowledge has left the building…   It is hard to attract and retain new staff  New staff doesn’t solve knowledge drain issue  Everyone is talking about the problem but little is being done to address it  The problem may be one of perception… 10

Slide 11: 11 Image from: http://www.jereme.com/clients/challenges/lighthouse.jpg

Slide 12: Enterprise Knowledge Capture 12