Aging Workforce Enterprise Knowledge Capture

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Introduction to a full day mini-conference about capturing enterprise knowledge before the Baby Boomers all retire

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Aging Workforce Enterprise Knowledge Capture

  1. 1. Tech Day Fall 2007 November 15, 2007 Todd Ogasawara ICSD eGovernment Team The Baby Boomers Are Leaving the Building
  2. 2. <ul><li>Enterprise Knowedge Capture </li></ul>
  3. 3. <ul><li>Kathleen Casey-Kirschling </li></ul><ul><li>Born Jan. 1, 1946 12:00:01 AM </li></ul><ul><li>Baby Boomer #1 </li></ul><ul><li>Baby Boom: 1946-1964 </li></ul><ul><li>Estimated number of Baby Boomers: 78.2 million </li></ul><ul><li>1946 US Population: 141 million </li></ul><ul><li>2007 US Population: 300 million </li></ul>Sources: USA Today 2005.12.29 & U.S. Census Bureau
  4. 4. <ul><li>Enterprise Knowledge Capture </li></ul>
  5. 5. <ul><li>40% of Federal workers will retire within 5 years </li></ul><ul><li>61% of Federal managers do not have or do not know of knowledge management plans </li></ul><ul><li>Organizations &quot;can't afford a single gap of knowledge,&quot; said Joel Brunson, president of Tandberg's federal market business. However, when a mass exodus of workers do leave their jobs, &quot;it's about losing day-to-day knowledge, tricks of the trade,&quot; and an accumulation of what's been learn over 25 to 35 years, he said. </li></ul><ul><li>Organizations often do poor jobs of documenting key information like best practices, operational procedures, important tips, and other details to instruct workers in their jobs -- and once key personnel leave, there's a void in person-to-person communication to pass on that knowledge as well. </li></ul>
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  9. 9. Star Bulletin Oct. 9, 2007
  10. 10. <ul><li>Attention! Knowledge has left the building… </li></ul><ul><li>It is hard to attract and retain new staff </li></ul><ul><li>New staff doesn’t solve knowledge drain issue </li></ul><ul><li>Everyone is talking about the problem but little is being done to address it </li></ul><ul><li>The problem may be one of perception… </li></ul>
  11. 11. Image from: http://www.jereme.com/clients/challenges/lighthouse.jpg
  12. 12. <ul><li>Enterprise Knowledge Capture </li></ul>

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