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UNIVERGE 3C empowering millennials
 

UNIVERGE 3C empowering millennials

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  • Millienials, people born after 1980 (very similar to Gen Y.’s 1978)They are leaving uni’s and getting jobs (around 50% of the working population will be Millenials by the end of 2014)They believe getting a job is a right, with the vast majority thinking getting gainful employment will take less than 6 months.They feel empowered and expect to be given jobs that matter, if they do not get what they want from a job they will leave within a year. Even if they achieve their job goals, they expect to move jobs every 2 years.
  • They have a need to be connected with 75% having at least one social profile.And they have a strong sense of identity and want to share that with 1 in 5 posting video of themselves on the internet2 in 5 having tattoos and 1 in 4 having piercings in places other than the ears.
  • They believe in mobility, expecting to be connected everywhere, with 70% owning laptops and only 57% owning desktops.
  • Over half of them already have a smartphone (iPhone or Android)Of those 46% that don’t 18% of them will have one in the next 6 months.
  • 94% use their phones to send text messages (not too sure what the other 6% are doing)63% connect to the internet (this is expected to increase as smartphone adoption increase and internet costs decrease)83% sleep with their phone next to their bed, showing a reliance on their phone (for things like an alarms clock) and an need to be always connected.
  • 77% feel that technology makes their working life better. Considering that many jobs are not desk bound, technology is seeping into all forms of jobs, desk bound, mobile, on the road etc.
  • 73% feel that technology makes it easier to communicate with peers and supervisors, probably spurred on by email and IM but there will be some amount of social media in this
  • IM usage for work is still low at 46% but millenials are far more accepting than their older workmates at 22%
  • This stat should concern most organisations, Millienals admit to using on-line (potentially non secure) methods of communication.An organisation should try and provide everything their staff requires to make sure it is audited and controlled. Stay ahead of the users.
  • Over half have admitted bring their own personal equipment or software to work because their company would not provide it. This should be embraced and leveraged wherever possible.
  • Sums it all up in one slide.
  • It is a full featured IP-PBXon a disk, delivering IM, Presence, Videoand Web based conferencing, Integrated into your corporate IT infrastructure allowing staff to work anywhere, any time on any device.Point out the text in the image.Any SIP device can be used.It is shipped to the customer on a DVD (if they want – or preferably a server)It supports all forms of communications, IM, Presence, Video, Collab.On a physicall or virtual server – they choose, they can even mix and matchIt can be used anywhere there is network connectivity on a wide range of devices (Windowxs, Mac, iOs, Android)
  • Why 3c?ExecutivesDon’t let other companies out sell you by having better toolsMake your staff more productive (leverage their down time) Lower your costs (reduction in travel, comms costs, staffing requirements)Create an environment where staff want to workIT staffLook after your customers (your departments and end users)Ensure you are always secureSupport the future of bring-your-own-deviceEnd userEnsure that when a customer calls, you know the phone sitting next wo you will ring, be that a physical phone, softphone, mobile phone - whatever.Communication should not get in the way of sharing content and data. Have the tools at your fingertips to collaborate with anyone anywhere.
  • This is the most important point – it is what makes 3C different.It starts with the person, a single identity – the same one the organisation is comfortable with – your domain credentials.Against that person we can tie multiple devices (desk phones, video phones, soft phones)We then track that persons activity to represent their state – not just of them but of every device they own.We then layer on top of that their preferences, like how to handle their calls, which devices should ring, who they like to communicate with.
  • Presence is an amazing tool and it is even better when it is a summary of everything the person is doing.Are they at their desk – using their PC (any PC that they are currently logged in to and running the UC client – even mobile)Are they on a phone call – on any of their devicesAre they in a meeting – from exchange calendar. All of these status’ are rolled up and presented to anyone that wants to know where you are and how to contact you.
  • Users only need a single number even if they have multiple devices.Brad has a single published number +61 3 9262 1001 (or extension 1001)When he is called – all his device ring, he even gets a screen pop on all of the computers he is logged in on (and android phones)He can answer on any device he likes.3C is no longer a one call per line phone system like solutions of old, Brad can receive as many calls as an administrator allows (default is 4) on his line, his phones all ring, and he can choose which calls to answer, which to reject. Or even have multiple calls at the same time!
  • Because everything is related to the user, Brad only needs one set of call forward rules. This same set applies to EVERY phone.He can call forward his phone based on Number of seconds it has been ringingThe time of the dayThe callers caller IDHi presence stateAnd when a call forward is followed, it can also continue to ring on his desk phones.So as an example, Brad only ever tells people his desk phone number.When a customer calls, all his desk phones ring, he also call forwards his phone to his mobile, so his mobile will ALSO ring.Brad can then answer the call on anyone of his devices.
  • The Benefits of 3C – Intelligent call handlingWhat device rings when Efficiency goes up because users will always be able to answer the phone.Costs go down as users don’t need to return calls or wast time checking voicemails or playing phone tagThis eases the hassle of communication for the userAdvanced call forwardsBy having your phone adapt to your current situation (presence state, time of day, caller ID) you can control you calls more efficiently.It allows you to reduce call costs by staff not always reverting to calling other staff on their mobilesAnd employees will be happier getting the info they want when they need it.Single numberNothing is more annoying than wanting to call someone and it goes to voicemail, Single number reach will ensure when customers call they phone call will get answered more often as every device rings.Staff efficiency goes up as they are no longer playing voicemail tag and checking voicemails. Also staff will get hold of other staff members more often.Getting the info when you want it leads to happy employees.Control your desk phoneNo missed dialled numbers and See who is calling before you answer all helps improve efficiencyMaking things easy leads to happy employees.Any deviceUsers can access their UC client from anywhere, their PC, Mac at home, iPhone while out on the road, this means they are more efficient and happier. It reduces down time and allows customer to work in otherwise non-productive times of the day like between meetings in a taxi rides.
  • The new UC client is rich with features. Quick Access Indicators include the following options: Soft Media Phone status, Do Not Disturb Indication for devices, Quick Set Profile – allows users to change profiles with a single click, Missed call indication and Voice mail indication. The directory search and quick dial enables a user to easily search by a user’s phone number or name for quick access to that person. The panel navigation controls allows a user access to different panels from contacts to conference bridges, etc. The Quick Access to different panels is located across the bottom of the window. A simple click will switch the panel view. The current panels include access to multiple Buddy Lists as defined by the end user, the Conference Bridges Panel which will display all conference bridge resources on the system that a user has administrative rights to see. A Call History Panel as well as a Search Panel are available.There is also easy access to calling, instant messaging or to viewing the details about a user. Users can easily select their own image and it can easily be changed out. The panel also enables a user to indicate their location. Users can display their own picture or have an Administrators provided image (settings dependant)Each contact has a visual indicator regarding his/her presence state. For example a red indicator shows a person is in a meeting or a green indicator shows the person is online. A user can denote their locationThe dynamic active call window opens as needed. As you can see this user is calling a phone number. As the user partakes in multiple calls, more of these panels will open.Users can personalise their profile on a daily basis if they want with a unique 140 character message.
  • The UC client has an embedded soft phone client (on Windows) – allowing full screen video conferencing to other UC users, video phone or even room based video systems.The UC client also has in built instant messaging (available on Windows, MAC, Android, and iOS)
  • Runs on Android and iPhones as well.
  • iPhone client does not require any additional licensing and is free to download from the respective app stores.Provides the same user interface at the desk and mobile.Quick access o your own profile, your buddies, current communications, call history and even more.The same images appear on the phone as they do on the desktopPresence and IM are available at any time. (Presence needs to be manually refreshed)Get notified in real time of incoming calls, missed calls, IM’s.The directory search enables a user to easily search by a user’s phone number or name for quick access to that person.Click to call (either using the mobile, or one of their devices).You can also install a softphone on the device to make a wifi call.
  • A feature rich clientWork from anywhereCustomers are happier – whenever they call your employees are always able to answerEfficiency goes up because users will always be able to take advantage of otherwise unproductive time between meetings, or to be able to better work from home.The employee gets a much more flexible working environment, where work is measured by output not by hours sitting at a desk.Presence and DirectoryCustomers will get the answers they need quicker, as colleagues will be able to get answers quicker by using IM and presence.No more struggling to remember numbers, everything is a search away. IM’s allow for a quick conversation to happen anywhere.Nothing is stored on device, so if the device is lost, change the domain password and the UC client is useless.Employee satisfaction goes up as they struggle less with technology and just get on with their job.VoIP calls from a smart phoneStaff efficiency goes up as they can call from virtually anywhere.Costs go down as staff can now make a choice to make a free call over a mobile call.Set call forwards while out and aboutStaff efficiency goes up as they can control their phone from anywhere, and they don’t need to worry about missing a call.Being in control leads to happy employees.
  • Meetings can be Scheduled or recurring, all set from within outlook!Permanent meetings can be created from the WebInstant meetings can be started from the UC client
  • From a standard web browser you can hold on-line meetings with colleagues, partners and customers.With a standard web cam, users can share their video image. The system auto allocates the available space with the participants video windows.You can see a complete list of participants down the left hand side, and the speaking participants is highlighted so you always know who is talking.Participants can upload and share files.All sorts of content can be shared (files, whiteboards, chat, applications)Users all see the same information at the same time.The host can flick between pages with the page previews.The whole meeting can be recorded and saved for later viewing.
  • Intelligent collaborationCommunicate with customersCustomers are happier – you can share information with them from anywhereEfficiency goes up with some customer visits being replaced with web meetings. Proposals can be pursued in real-time across the globe.Stop pay $65 per host per month for Webex.Employees have less stress of travel and tight deadlines.Share ideasCustomers can see what you are saying. Proposals and documents can be worked on, ideas drawn and presentations shared.Ideas can be workshopped immediately, no need to send emails, wait for replies.Employee satisfaction goes up as they get their job done faster.Use your own systemStop pay $65 per host per month for Webex.No need to worry about your data and what the third parties is doing to it. You can see who is on the call, you know exactly what is happening.Collaborate on anythingHaving to join a web conference is fantastic until you are forced to download some complex software and install it, especially in corporate environments where PC are locked down – not a problem with 3C it is all web based (flash)Stop pay $65 per host per month for Webex.
  • Stress NEC’s integration capabilities, we can help the customer:Consulting - Decide on the right solution for their businessNetwork Assessment – Ensure the solution will work on their networkEngineering and integration – ensure the solution is well integrated to their businessField deployment – deploy the ultimate solution for their businessProject management– ensure the solution is delivered on-time and on budgetQuality Management – ensure the system meets the customers demands and needs
  • Not only can we support you we can deliver it in a number of ways including managed services.We can monitor the solutionProvide any professional services along the wayManage you voice and data infrastructureManage your desktopsOffer data centre solutions or co-located facilities in our data centresEnable virtualisation of your solutionManage not only NEC equipment but equipment and solutions from a number of vendors (including Cisco, Hp, Juniper, Avaya, Nortel etc)

UNIVERGE 3C empowering millennials UNIVERGE 3C empowering millennials Presentation Transcript

  • Empowering Millennials in Your Workforce NEC Confidential Copyright© 2012 NEC Australia Pty Ltd
  • Sources Pew social trends: Millenials, confident, connected and open to change Millennials in the workforce Pew research: Generations and their gadgets Millennial workforce: IT risk or benefit? Queensland Tourism Industry Council: Generation Y ProfileBorn after 1980 millennials make up 20% Australias population 91.7% think they will only take 3-6 months to land a job. Millennials will be approaching 50% of the workforce by 2014. On average they will change jobs every 2 years. NEC Confidential Page 2 Copyright© 2012 NEC Australia Pty Ltd
  • Sources Pew social trends: Millenials, confident, connected and open to changeMillennials are connected Pew research: Generations and their gadgets Millennial workforce: IT risk or benefit? Queensland Tourism Industry Council: Generation Y Profile of millennials have at least 1 social 75% networking profile. 1 in 5 have posted video of themselves on line. 2 in 5 have a tattoo. g+ NEC ConfidentialPage 3 Copyright© 2012 NEC Australia Pty Ltd
  • Sources Pew social trends: Millenials, confident, connected and open to changeMillennials want to be mobile Pew research: Generations and their gadgets Millennial workforce: IT risk or benefit? Queensland Tourism Industry Council: Generation Y ProfileMillennials prefer laptops to desktops with 70% of millennialsowning a laptop and only 57% owning desktops. 57% Vs 70% NEC ConfidentialPage 4 Copyright© 2012 NEC Australia Pty Ltd
  • Sources Pew social trends: Millenials, confident, connected and open to changeMillennials and their smartphones Pew research: Generations and their gadgets Millennial workforce: IT risk or benefit? Queensland Tourism Industry Council: Generation Y Profile 54% of millennials own a smartphone AND of those who don’t, plan on buying one 18% in the next 6 months. NEC ConfidentialPage 5 Copyright© 2012 NEC Australia Pty Ltd
  • Sources Pew social trends: Millenials, confident, connected and open to changeMillenniums are always connected Pew research: Generations and their gadgets Millennial workforce: IT risk or benefit? Queensland Tourism Industry Council: Generation Y Profile 94% use mobile phones to send text messages. 63% use their mobile to connect to the internet. Z Z 83% Z sleep with their cell phones by their bed. NEC ConfidentialPage 6 Copyright© 2012 NEC Australia Pty Ltd
  • SourcesQuality of work improves… Pew social trends: Millenials, confident, connected and open to change Pew research: Generations and their gadgets Millennial workforce: IT risk or benefit? Queensland Tourism Industry Council: Generation Y Profile of milliennials feel that technology makes the quality of 77% their work better. NEC ConfidentialPage 7 Copyright© 2012 NEC Australia Pty Ltd
  • SourcesCommunicating is easier… Pew social trends: Millenials, confident, connected and open to change Pew research: Generations and their gadgets Millennial workforce: IT risk or benefit? Queensland Tourism Industry Council: Generation Y Profile g+ of milliennials feel that technology makes it easier to 73% communicate to their peers and supervisors. NEC ConfidentialPage 8 Copyright© 2012 NEC Australia Pty Ltd
  • SourcesLove to IM… Pew social trends: Millenials, confident, connected and open to change Pew research: Generations and their gadgets Millennial workforce: IT risk or benefit? Queensland Tourism Industry Council: Generation Y Profile of milliennials use Instant Messaging on the corporate 46% network vs 22% for other generations. NEC ConfidentialPage 9 Copyright© 2012 NEC Australia Pty Ltd
  • SourcesAlways find a way… Pew social trends: Millenials, confident, connected and open to change Pew research: Generations and their gadgets Millennial workforce: IT risk or benefit? Queensland Tourism Industry Council: Generation Y Profile of milliennials report that they have used collaborative tool, 50% online apps and open source technology when technologies provided at work did not meet their expectation. NEC ConfidentialPage 10 Copyright© 2012 NEC Australia Pty Ltd
  • SourcesBring their own… Pew social trends: Millenials, confident, connected and open to change Pew research: Generations and their gadgets Millennial workforce: IT risk or benefit? Queensland Tourism Industry Council: Generation Y Profile of milliennials use devices or software at work that was not 55% company-issued. NEC ConfidentialPage 11 Copyright© 2012 NEC Australia Pty Ltd
  • So what does that mean? In a few years, half of your workforce will expect… To be totally mobile – working anywhere g+ Be connected socially at work To communicate via IM, video and web conferencing Use their own devices Have a say in what software they use NEC ConfidentialPage 12 Copyright© 2012 NEC Australia Pty Ltd
  • NEC UNIVERGE 3CEmpowers your Millennial Workforce NEC Confidential Copyright© 2012 NEC Australia Pty Ltd
  • What is UNIVERGE 3C It is a full featured IP-PBX on a disk, delivering IM, Presence, Video and Web based conferencing, Integrated into your corporate IT infrastructure allowing staff to work anywhere, any time on any device. Video Instant Messaging In the office on a tablet Virtual or Physical Servers Anywhere on a mobile Delivered on DVD Collaboration Presence Virtually any SIP based At home on a laptopaudio, video or soft-phone NEC Confidential Page 14 Copyright© 2012 NEC Australia Pty Ltd
  • Why UNIVERGE 3CExecutive IT Staff End User• Improves your companies • Reduces costs • Always reach the right competitiveness person • Improved security• Increase productivity • Able to share • Allow for BYOD information seamlessly• Lowers costs • Better services to end • Communicate when• Flexible working users and how I want environment NEC Confidential Page 15 Copyright© 2012 NEC Australia Pty Ltd
  • User Centric - Identity • It is all about the user o Their Identity o Their multiple devices o Current Status Presence Preferences o Preferences Devices UC Client | Calendar | Phone Call Forwarding | Active devices | Buddies Desk | Mobile Clients | UC Clients | Video phones NEC ConfidentialPage 16 Copyright© 2012 NEC Australia Pty Ltd
  • User Centric - Presence • Brads status is combined and Lauren shared. On a call o Is he at his PC. o Is he on a phone call. Brad o Is he in a meeting. No Meeting Idle Away Busy NEC ConfidentialPage 17 Copyright© 2012 NEC Australia Pty Ltd
  • User Centric – Single Number • Users publish a single Sandra Lauren number Calls Calls 9262-1001 9262-1001 • When called all phones ring • Brad gets notified on all of his 9262 1001 devices and UC Clients Brad • Brad can handle multiple calls at once 1001 2001 3001 NEC ConfidentialPage 18 Copyright© 2012 NEC Australia Pty Ltd
  • User Centric – Intelligent call handling • Calls can be forwarded based Lauren o The amount of time ringing on Calls 9262-1001 Brad’s extensions o The time of day 9262 1001 o The Caller ID Brad Brads Mobile o Brad’s current presence • Calls can be forwarded and continue to ring his phones! 1001 2001 3001 NEC ConfidentialPage 19 Copyright© 2012 NEC Australia Pty Ltd
  • Intelligent call handling Customer Efficiency Costs Security Employee Satisfaction Satisfaction Users can control what devices rings and when via profiles or based on schedules Control how to handle calls based on time, caller id and your presence. Only give out your desk phone number, but never miss a call Control your desk phone from any PC, Mac, Android or iOS device. NEC Confidential Page 20 Copyright© 2012 NEC Australia Pty Ltd
  • The Feature Rich UC Client140 character message Quick-accessof the day indicators and controlsDynamic active call Directory search andwindow opens as needed quick dial Panel navigationUser location Conferencing Softphone DND Profiles Missed Calls Voicemail controlsVisual color and textual Click to call, IM or see Send to Send topresence state Answer Reject Transfer Bridge Voicemail Dial digits colleague detailsAdministrator or user- Quick-access toselected images any of the panels NEC ConfidentialPage 21 Copyright© 2012 NEC Australia Pty Ltd
  • The Feature Rich UC ClientVideo conference withother softphoneusers, video phones, orroom based videosystems – up to 1080p. NEC ConfidentialPage 22 Copyright© 2012 NEC Australia Pty Ltd
  • The Feature Rich UC ClientA complete UC solutionthat can be installed onWindows or on the Mac(without the softphone)Or run on your Androidor Applie iPhone! NEC ConfidentialPage 23 Copyright© 2012 NEC Australia Pty Ltd
  • The Feature Rich UC Client Status notifications (Only on Android) Search for contacts Presence & IM Call via your mobile or control a phone User or Administrator configured images Set call forwards or your Access contact Lists, preferred device IM’s, Call History & more NEC ConfidentialPage 24 Copyright© 2012 NEC Australia Pty Ltd
  • A feature rich UC client Customer Efficiency Costs Security Employee Satisfaction Satisfaction Work from virtually anywhere, including branch offices, home or the local coffee shop Presence, Directory, IM from any Android & iOS phone or tablets (and nothing is stored on the device) Make VoIP calls from almost any modern smart phone Forgot to set you call forwards, do it on your phone NEC ConfidentialPage 25 Copyright© 2012 NEC Australia Pty Ltd
  • Launching a meeting Scheduled Recurring Permanent Instant Outlook Calendar Web interface UC Client NEC ConfidentialPage 26 Copyright© 2012 NEC Australia Pty Ltd
  • 3C Collaboration – Multi-media Meeting Room Record the on-line meetingAuto resizing videowindows Page previewsParticipant list withactive speaker indication Document sharing windowUpload and share files Share screens, docs, chat or vote NEC Confidential Page 27 Copyright© 2012 NEC Australia Pty Ltd
  • Intelligent collaboration Customer Efficiency Costs Security Employee Satisfaction Satisfaction Communicate with customers and partners from anywhere. Share ideas, documents, applications and video in real time. Use your own secure system – not a freebie on the web or costly rented service Collaborate on Windows, Mac and Linux without the need to download software. NEC ConfidentialPage 28 Copyright© 2012 NEC Australia Pty Ltd
  • Integrating UNIVERGE 3C Technical & strategic consulting NEC has a customer-centric  approach to all Quality management System engineering & integration communications systems integration and support Project management Network assessment & design Field deployment NEC ConfidentialPage 29 Copyright© 2012 NEC Australia Pty Ltd
  • Managed UNIVERGE 3C NEC can deliver Multi vendor maintenance communications solutions and Virtualisation Monitoring support as amanaged services - Managed ServicesOffering enhanced Data centre & co-location solutions Professional services reliability and reduced costs Desktop Management Managed voice and network services NEC ConfidentialPage 30 Copyright© 2012 NEC Australia Pty Ltd