Transcript of "Mercedes-Benz of Denver-Your Denver Mercedes Dealer"
Sales: 888-234-3423 Mercedes-Benz of Denver Service: 888-386-5504 Parts: 888-386-5504 940 SOUTH COLORADO BLVD. DENVER, CO 80246 Body Shop: 303-243-3001Home New Vehicles Pre-Owned Specials Financing Parts Service About VideosAbout Murray Motor Imports Print Contact Information Mercedes-Benz of Denver 940 South Colorado Blvd. Denver, CO 80246 Sales: 888-234-3423 Service: 888-386-5504 Parts: 888-386-5504 Hours Monday: 9:00 AM to 7:00 PM Tuesday: 9:00 AM to 7:00 PM Wednesday: 9:00 AM to 7:00 PM Thursday: 9:00 AM to 7:00 PM Friday: 9:00 AM to 7:00 PM Saturday: 9:00 AM to 6:30 PM Sunday: Closed by State LawWelcome to our website!Being a professional, being a gentleman or a gentlewoman may not be in vogue at the present time. Butlearning a craft, developing and maintaining the skills to perform at significantly above market standard,acting trustworthy, taking other peoples concerns seriously, knowing how to work effectively in ateam, and producing customer satisfaction will give you a huge competitive advantage in the Get Directionsmarketplace.Mark Murray started Murray Motor Imports in 1975 with a vision for a new relationship between acustomer and his car, the Colorado terrain, and the car dealership. Today his vision is still at play in theshowrooms and service areas of Murray Motor Imports. It is the foundation on which our staff buildsto give each and every customer an experience that is Beyond the Expected.We have a strong and committed sales staff with many years of experience satisfying our customersneeds. Feel free to browse our inventory online, request more information about vehicles, set up a testdrive or inquire about financing!If you dont see what you are looking for, click on CarFinder, fill out the form, and we will let youknow when vehicles arrive that match your search! Or if you would rather discuss your options withour friendly sales staff, click on Directions for interactive driving directions and other contactinformation. We look forward to serving you!Inner Circle Club:As a preferred customer, you will receive special treatment like: Free Car Washes, Free andDiscounted Services, Boutique Specials on Parts and Accessories, Loaner Car while your car isserviced. Ask about our VIP Amenity Program too-you deserve the power of a good relationship. Management Contact President Mark Murray (303) 639-7902 General Manager Todd Bondy (303) 639-7904 Generated by www.PDFonFly.com at 10/6/2011 8:53:03 PM URL: http://www.mercedesbenzofdenver.com/dealership/about.htm
Comptroller Garry Mcauliffe (303) 639-7906 Administrative Manager Barbie Moore (303) 639-7948 Parts & Service Director Bob Giese (303) 639-7997 Parts Manager Bob Magee (303) 639-7908 Service Manager Tom Perry (303) 639-7998 New Car Sales Manager Aaron Buniger (303) 639-7970 Pre-Owned Sales Manager Bob Rausch (303) 639-7966 Finance Manager Kirk Kiespert (303) 639-7999 Pre-Owned Finance Manager Jared Heilmann (303) 504-5983 Business Development Director Ray Velasquez (303) 639-7910 Prep Center Manager Ralph Burnette (303) 639-7988 IT Manager George Burke (303) 639-7913 Email the WebmasterHear What Our Customers Have to Say "Absolutely Pleased" My father was in the car business his entire career, so for me, buying a car in the past was a piece of cake. Basically, he handled the entire deal for me. This was my first experience purchasing a vehicle without his assistance and I wasnt quite sure what to expect. From the time we arrived 5 minutes to close on a Saturday evening to look at the car to the time I made the purchase, every encounter was exceptional. Although the dealership was ready to close that first evening, Peter and his manager took the time to bring it down and review the car in detail with us. We came back the next Monday to test drive it and fell in love. Peter ensured he told me all the ins and outs of BMWs , what to expect, what I will enjoy and how to have the most fun with my car. I can truely say I was absolutely pleased with every aspect of my first solo purchase. Thank you!!! Renee B. "Thanks again!" Dear Nick, On behalf of our family, I want to thank you again for all of your professional assistance in purchasing our newest Mercedes. Tom just loves it, and I know he will get a lot of use out of the auto. I am confident you will be seeing us in the near future as our other cars need upkeep and there just may be an S-Class in my future. Please let me know when and if you get one in stock in blue or black.... Sarah picked up the Wagon on Friday so it is in the garage. And, thank you again for all of your help. You are, indeed, a delight to work with. With my best wishes Martha D. "Car Sales With Integrity and Class" This was my 4th car purchase, and none of the previous 3 (other brands and dealerships) came close in terms of quality of experience. Murray gave me pressure-free sales, honesty, good advice, integrity and overall exceptional standard of service. Jeff VonFeldt, Sales Consultant, was not only very personable, intelligent, helpful and courteous, he was also really funny and made my BMW buying experience the friendliest and most humorous interaction Ive ever had in a car dealership. I wanted a 328xi speced out exactly to my taste, and he made it happen, all the way from Germany (not off anyones lot). I was kept up to date on the build and delivery progress of my car as it came across the water, and got a super demo on arrival day. No additional options pressure, they just let me know what was available and let me ask questions and make my own choice. Chris, the Finance Manager, was extremely professional. I never felt like just one of many buyers like at an enormous dealership - I received great personal service and attention throughout. I am loving my new car, but a lot of that love comes from a wonderful overall experience. This is exactly the experience I want when I make a major purchase. Big kudos to Jeff, Chris, and Murray BMW. Ill be back for more. kmcbride "Job Well Done!" Your business card states "BEYOND THE EXPECTED." It is quite evident that your theme is not particularly limited; Ive learned that it extends to selection of expertise in sales staff as well. Peter Martin accomplished the following in perhaps thirty minutes: ~Disarmed a natural skeptic with an undeniable interest in my satisfaction; Generated by www.PDFonFly.com at 10/6/2011 8:53:03 PM ~Caused me to take on his authentic enthusiasm for BMW, the certified BMW program, and Murray Motors (where I URL: http://www.mercedesbenzofdenver.com/dealership/about.htm
was formerly averse to any car dealer, based on dreadful experience); ~Accompanied me on a very enthusiastic and wholly instructive test drive experience; ~Complete explanation of financing in a factual way yet wasted no time (which I appreciated); ~Facilitated final details, gas, etc. and completed the sale in a smoothly efficient and honorable way (another new experience in car buying). Today I carry absolutely zero buyers remorse because Peter Martin defines your "beyond the expected" theme. May I say, Peter exceeded your theme. Ill confess, British accents work well in your work, but truly, it was Peters enthusiasm for the product and what Murray Motors stands for that sent me off in a beautiful BMW in under half an hour. My wife is astonished to this very moment. I trust you will honor Mr. Martin by sharing my thoughts with him and his associates. I intend to come back and I believe that outcome, alone, makes for a "job well done." My compliments! Bradley and Jeanne B."Best Car Buying Experience Ever." This was the best car buying experience I have ever had. Usually I will only negotiate a car purchase by phone and then go in to sign for it because I dont want to be part of the process of dragging out the sale to wear the buyer down, taking up my valuable time. The process here was great from start to finish. I was given a significant amount of information upfront, all of my questions were answered, and I was not subjected to any high pressure sales tactics. I felt that there was enough confidence in the car that there was no need to try to pressure people into buying it. Also, I was provided a lot of information about the other cars that I was considering. And finally, it is not lost on me that as a woman, sometimes I may not be treated the same as a man purchasing a car. At your dealership I felt that I was treated the same as any other purchaser. Derek explained technical information about the car that was useful to me. I actually had a sales person at another dealership (not a BMW dealership) ask repeatedly if my husband was going to do a test drive as well, even though I was the one buying the car. When I told him no, he commended me for buying a car all on my own without my husbands help. I know he meant well, but that is very condescending. There was nothing like that at your dealership. Lisa Y."Well Done Murray Motors!!" The lease on my wifes Cadillac STS was coming due this summer and as per my usual lease renewal expedition I started looking for the perfect car for Anna as there is a romance to the whole process that I always love?..the quest to find her the perfect, perfect car. This is our fifteenth Cadillac so she was thinking she would get another STS (although these are not going to be manufactured after 2012), a SRX (which I now have one), or some other awaiting treasure! We had bought Anna a Mercedes at Murray Motors almost thirty years ago to bring home our son from the hospital?..he has now grown up and is an avid BMW owner. To shorten this wonderful adventure, I therefore stopped in to look at the X3 and the 300 series BMWs at Murray Motors (we live in Colorado Springs). I then met George Dunn who was a wonderful sales person in that he was very professional and yet understood I was narrowing down the options?.he priced a 300 series sedan for me. This Thursday I took Anna up to the Denver Auto Show to look at and sit in every car she had any interest in?..and we ran into George once again at the BMW display. Anna immediately liked his wonderfully genuine personality and professional attention to her romance of leasing a new car. He showed us the new 500 series model and mentioned that the current models were being discounted. Anna is very adamant about setting a budget and not going over it and so Georges non-pushy demeanor really caught her attention. Today I took her up to Murray Motors and once again we both thoroughly enjoyed working with George who showed us X3s, X5s, 300 series, and a 528xi in Barerra Red that you had in the showroom?..it was love at first sight for Anna but she had set a price limit and was sure this was out of that limit. George let us drive a 528xi and Anna was even more in love with driving the car. And once again George made the whole process a delight??even coming to a very fair price that we could live with. He is patient and has a very warm and approachable personality and is very professional. The price allowed us to buy out the remaining three months of our lease with Cadillac and still be within budget?..this really made my wife thrilled. When we called back in to talk to George after grabbing some lunch, Anna was even more delighted at your spoken ad regarding Murray Motors while we were on hold. It spoke of how there was a no-pressure, no-games approach at Murray Motors??she said, "That indeed was George!" Not all sales staff always understand the fun it is for us to buy the right car and often are more concerned with a sales than hearing how important the process is to us. What a fine representative George is to the Murray Motors mission statement! He lives what your ad says! After many years of mostly Cadillacs this just may be the start of a new love affair with BMWs. I wanted to thank you for creating an atmosphere of professionalism yet fun at Murray Motors. We would both highly recommend your dealership (and BMW) to all of our friends! Well done, Murray Motors, and well done, well done George Generated by www.PDFonFly.com at 10/6/2011 8:53:03 PM URL: http://www.mercedesbenzofdenver.com/dealership/about.htm
Dunn! Many thanks!!!! Dr. Donald W."I know that this is the beginning of a long and wonderful friendship ...." I thoroughly enjoyed working with Ben Uher. He was very professional, friendly, and respectful. He listened to all of my needs and concerns and met all of them without hesitation. I am proud to be leasing my first BMW and honored to have worked with Ben. I have already referred him to friends. Linda L"Truly Exceptional Performance" Aaron Trail assisted me and was truly exceptional in his performance. He and Derrick (Service Manager) are always professional, courteous, knowledgeable, helpful and always make me feel like a valued customer. I appreciate their ongoing commitment to customer service. Jimmy M"Complete Satisfaction" As an owner of a BMW X-3 and customer of Murray Motors, I again had the experience of having my vehicle serviced on May 27th. Melissa Moore was my service advisor and I want to take this opportunity to inform you of my complete satisfaction in working with her. She is very thorough, pays attention to detail, is very courteous and professional. I have worked with Melissa in the past past and have always known this about her, so this is not the first time that I experienced a high degree of satisfaction. Please recognize Melissa for her exemplary service to customers and know that she is a credit to your organization. Mike F"Day and Night Difference" Day and night difference from my Local Dealer who does not even return calls and appointment requests.I will buy my next Mercedes from Murray Motors only. David B"Very Positive Experience!" Roger Craig was great, patient, and respectful. This is our first experience with Murray. He made it a very very positive experience! Kathleen W."Keep Coming Back." I have purchased 4 cars from Dania D. over the past 10 years and her service and follow-up is awesome and this is why I come back and recommend friends and family to Murray Motors to buy cars. Aaron A."First Class Treatment." Just continue being the kind of dealership that you are and that I can trust. I have been dealing with Lloyd for more than 15 years and every car that I have purchased from him has been handled with first class treatment and honesty. Lowell W."Keep doing what you are currently doing!" I continue to be so impressed with the quality of service. It is both professional and human...a wonderful combination. I have (and will continue to) have all of my service done at your location. Many thanks...... Nancy S."Thanks for a wonderful buying experience!" About a month or two ago, I visited with Garry to say hello and alert him of my new position, and then went to meet with Lloyd Giffen to look at BMWs. As I was nearing the end of my lease, I nearly purchased a BMW but decided to look at the options of other cars. Lloyd has always been truthful and helpful, so naturally he was my first stop. Over the past few weeks I looked at some cars, and reached out to Bob Giese for some advice. Bob and Garry directed me to talk to Nick Tata in the Mercedes Benz department. Over the past few weeks, Nick continued to follow up withGenerated by www.PDFonFly.com at 10/6/2011 8:53:03 PM me URL: http://www.mercedesbenzofdenver.com/dealership/about.htm
in a manner that someone also in sales appreciated. Today, after nearly buying an Audi yesterday, I decided to meet with Nick as I always dreamed of owning a Mercedes Benz, but never driving one. Nick met with me and discussed the cars features, offered me a truthful description to meet my needs as well as driving the car. Due to this, and my long relationship with trusting your team, I decided to get the car from you. The process working with Nick as well as Billy Long made me realize how important it is to trust your first instinct. Everything went smooth and easy, and I felt Murray Motors offered me a great deal on my trade and getting into the brand I always dreamed. As there are many options to choose from, I wanted you to know that my experience was awesome. In fact, I have just referred a good friend of mine to visit your team with me next month as he will be purchasing a new car in the next few months. Thanks to your team, Garry, Bob, Nick & Billy for making this a great experience. Brad O."Great!" Megan our service advisor is great! She is always very professional, friendly, attentive, and the prices she provides to us for service are very competitive. I told her that there is no need to go to an independent shop! The pricing is now right in line with the competition and that makes me feel very good as I would rather have my car serviced at Murray where I know the mechanics are factory trained, and they always use Mercedes parts vs. independent shops that might try to use something of lesser quality, and may not always have the knowledge (or tools) to correctly preform the work needed. Also, Bob Magee in parts is awesome! He is always so helpful, friendly, and knowledgeable! We really enjoy speaking with him and giving him our business (you really have a gem in Bob & Megan!) Tim S."Efficient and Professional" After 60 years of time spent at dealerships around the country buying new cars, this purchase of our E550 Cabriolet was one of the most pleasant and done with the least loss of time. My initial email was answered by Nick Tata (Internet & Fleet Manager) who offered to try to locate a vehicle equipped as we wished. In a few hours Nick found one in mid-ocean headed to an east coast dealership which he offered to try to arrange to swap for one on the way to Denver. This trade was accomplished the next day without commitment on our part. Two days later we drove from the Vail valley to Denver and spent two hours with Nick in an extensive test drive of a similar model. Almost daily email the next few days kept us updated on the arrival for the car at port and its release for the drive across country. The car, equipped exactly as we were told, was delivered to us in Denver three days before expected. Four hours of particularly detailed instruction covered all systems on the car and Nicks offer to answer further questions by email or phone was never needed. A great car from a fine dealership. Thanks for all your help. David W."Excellent Experience" Excellent Experience with Jeff VonFeldt??. We have bought 4 BMWs in the past from different dealerships and purchasing at Murray for our 5th was the best experience out of all of them. We worked with Jeff VonFeldt, who was extremely patient with our trade-in and financing questions and scenarios we threw at him. He is extremely knowledgeable about the entire product line and a joy to work with. We will be going to Murray for our service now and back to Jeff when it comes time for another purchase. I highly recommend him. Jennifer"Thrilled!" This is our first BMW and we are thrilled with the vehicle. It is of course a first class car. Your company and the service weve received thus far have been first class. As you know, an agency selling first class vehicles does not necessarily guarantee that the agency is first class. Murray Motors has been totally first class. Our salesperson, Jeremey Scott, has been most attentive and helped us greatly in our purchase. He did not disappear after the sale, but checked on us to make sure all was well. Your sales manager Joe Reiner was also very pleasant to deal with and also followed up after the sale. Our encounters with your finance manager Jared and your service department were also the best. We will be pleased to recommend your agency to others when the occasion arises and look forward to a continuing wonderful relationship. Ronald S."Very Best." The very best buying experience! I love my new (used car)! Richard gave us fair value on our trade-in & made the purchase experience seamless! Sales support was fantastic; Amos Ejuwa did a great job helping us maximize the cars features including bluetooth synch with my phone. Id gladly recommend the Murray team to friends & family - this is exactly how a "car-buying" experience should be! Thank you! Lucretia B."BMW Assist" Generated by www.PDFonFly.com at 10/6/2011 8:53:03 PM URL: http://www.mercedesbenzofdenver.com/dealership/about.htm
Hello, I had a flat tire on Wednesday in my 07 X3, I contacted BMW Assist and one of the tech from Murray came to put my spare tire on. I did not buy my X3 from Murray, and I did receive TERRIBLE service with the dealer that I did buy from. The gentleman that came to help me on Wednesday was wonderful, (I wish I remembered his name...Brad or Brian maybe) he was quick and very helpful. He wrote down the exact tire that I have since it needed to be replaced. Explained to me that Murray probably didnt have the tire in stock but could order it and have it in a couple of days. I feel that good feedback is always nice to hear, and I wanted to express my many thanks to the man that came and helped me out, and to the dealership that employees him. From this day forward I will be bringing my X3 to Murray instead of the competitors for all of my servicing needs. Catie F."Excellent!" The service department at Murray Mercedes-Benz is excellent. Their service manager Tom Perry goes beyond the call of duty to make sure your completely satisfied. He truly exceeds your expectations. The service department is very clean and everyone is really friendly. Bryan Cox,one of their service advisers, spent a lot of time with me answering my many questions, and explained everything so it all made complete sense. The service you and your vehicle receive at Murrays is definitely a good value for what you pay. Michail W."Greatest Confidence!" Dan Weber has been my principal service advisor for many years and for several different vehicles. I have the greatest confidence in Dans counsel and advice. Dan is quick to understand symptoms I describe and make suggestions as to possible service requirements. He is very efficient in handling the entire service process from initiating the appointment to final settlement and pick up. He keeps me informed as to progress, and fully explains service suggestions, and costs, as they arise. It is always a pleasure to work with Dan. To sum up, I answered every question with a "10." My service experience, as usual, was outstanding. I have purchased 5 vehicles from Murray Motors, dating back to 1977. I have always had all service on the vehicles done at Murray, and have never had any dissatisfaction. My service experience with Megan Allen was great! Megan demonstrated a thorough knowledge of the service requirements of my vehicle, clearly explained the needed service, and kept me informed of progress. I usually deal with Dan Weber, but I really enjoyed the opportunity to work with Megan. Jason Reed has serviced my 2 present vehicles, and predecessors, for many years. I have a great deal of confidence in Jason. I feel that he is very competent, and interested in providing the best service possible. He also does a great job of keeping me informed about the mechanical status of my vehicles, explaining the services performed, and discussing potential future service needs. Herb W. Directions Contact Us Privacy SitemapWebsite byDealer.com Facebook Twitter YouTube Directions Contact Featured Generated by www.PDFonFly.com at 10/6/2011 8:53:03 PM URL: http://www.mercedesbenzofdenver.com/dealership/about.htm