First-contact resolution (FCR) is the 'Holy Grail' for a technical support operation - directly impacting customer satisfaction, loyalty and corporate revenue.
Join us for a live Webinar to hear Rob McDougall, president of Upstream Works and an expert on FCR, discuss how technical support centres can significantly reduce call volume, increase customer satisfaction and positively impact the bottom line.
You will also discover how successful companies leverage remote support to dramatically increase FCR and reduce costs.
Attend this interactive Webinar to learn:
-- Steps for measuring and improving FCR within your IT support operation
-- The strategic impact of FCR on both bottom- and top-line operations
-- How remote-support technology is a key contributor to increased first-contact resolution
-- And more...