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In today's challenging economy, everything hinges on the customer. And that's why support organisations must make the customer experience a strategic focus.
Join us for an interactive Webinar to hear Peter McGarahan, president of McGarahan & Associates and industry thought leader, share best practices and proven strategies for improving first-contact resolution and customer satisfaction by optimising existing resources.
Attend this Webinar to learn:
-- How to integrate processes, tools and professionals with customer touch points
-- What is the Total Contact Ownership approach and why you should adopt it
-- Best practices for operating an impressively efficient, effective support organisation that exceeds customer expectations
-- And more...