"If you dont know where you are going - you might end up someplace else." Yogi Berra
1.When your libraries are at their best today, what are they doing?2.Your library in 2019 is vibrant, vital and relevant. What is it doing and what does it look like?
Your library in 2019:1. Library & Staff will be ‘go to’ place and a destination/community center2. Proactive staff – Roaming - Meeting users where they are (physical and virtual)3. Excellent customer service - Getting to Yes - Less hoops - Service oriented physical and virtual - Library will have something for everyone/users will drive decisions of library – library will anticipate user needs4. Serve traditional users and digital users5. Mobile touch technology / apps / Mobile Access – create mobile apps – mobile check out6. Breaking down barriers to access / streamlined access7. Cyber presence - Link physical and digital - Econtent / streamlined access - Facilitators for public into digital world - Dynamic websites
Your library in 2019 Cont:8. Innovation, experimentation, exploration9. Assessment measures to show value10.Flexible spaces - Open space, reconfiguring space to meet user needs11.Collaboration within NOBLE - Seamless service – results oriented - Partnership12.Welcoming, accepting and integrating diverse users, all ages and cultures - Welcoming and relevant physical and virtual space13.Visual, object oriented–not text14.Defender and provider of free access15.Using technology to free up staff time16.Staff cross training17.Local – content, programming, issues – awareness, local focus, locally relevant, local creation
NOBLE: The technology partner for libraries north of BostonHow can NOBLE support your vision for your library? Make a list and then prioritize or star the top 3.
Priorities:1. Training for tech (not just evergreen) and emerging tech2. Work on Noble policy – mobile cards3. Leadership role in sharing eresources4. Training non-tech areas / collaborating with MLS and other5. Gateway for human and technology resource sharing / internal blog / collaboration / facilitation6. New staff at Noble?7. Data –assessment and evaluation / control – best practice8. Policy to drive Noble not software9. Noble as a hub10.Seamless and customized access to catalog / integration11. Technology Innovation12.Implement technology faster13.Statewide collaboration to deliver services14.Continue and improve cust. service- Continuity of service
Priorities Cont:15.Streamline and simplify access to services16.Breaking down barriers17.Promote and advocate for econtent18.Archiving and remote meeting for staff19.Noble facilitate reviewing policies20.Software that anticipates user needs
Potential Goals:1. Training and Facilitation center for Noble members2. Lead with technology3. Streamline and simplify 1. User access 2. Policy4. Data assessment5. eContent6. Continuity7. Advocacy for members