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Itil V3 The Begining
Itil V3 The Begining
Itil V3 The Begining
Itil V3 The Begining
Itil V3 The Begining
Itil V3 The Begining
Itil V3 The Begining
Itil V3 The Begining
Itil V3 The Begining
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Itil V3 The Begining

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  • 1. by Thomas Morisse, Service Manager Expert ITIL V3Thomas Morisse - october 2009 1
  • 2. Simple to understand  ITIL : Information Technology Infrastructure Library  Owned by the OGC  Guidance books  Best practises to manage the IT services  V3 is designed to :  align IT to the business  optimize the IT resources and capabilitiesThomas Morisse 2
  • 3. By the book…  ITIL : A set of best practice guidance for IT Service Management. ITIL consists of a series of publications giving guidance on the provision of Quality IT Services, and on the Processes and facilities needed to support them.Thomas Morisse 3
  • 4. The ITIL beautiful wheal of success This beautiful picture is on www.gotoaims.comThomas Morisse 4
  • 5. By the book…  Service management is a set of specialized organizational capabilities for providing value to customers in the form of services.  IT Service Management is performed by IT Service Providers through an appropriate mix of People, Process and Information Technology.  A service is a means of delivering value to customers by facilitating outcomes customers want to achieve without the ownership of specific costs and risks.Thomas Morisse 5
  • 6. Why 5 books ? This beautiful picture is on www.bcs.orgThomas Morisse 6
  • 7. You say V3….why ?  V1 : a set of specialized books about one process  V2 : One book = 10 processes / 2 core books. (5 more)  V3 : 5 core books (27 processes or items) to describe the service lifecycleThomas Morisse 7
  • 8. How to become an Expert* * Not master because it’s not available yetThomas Morisse 8
  • 9. For more informations  www.itil.co.uk  If you want to learn more ….  See my others ITIL V3 slides  Join me on linkedin See youThomas Morisse 9

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