ELEARNING GUILD ONLINE FORUM | SESSION #402 | AUGUST 16, 2013
Social Learning
Tactics
for
Learning Designers
2
Why should we
consider “new”
approaches?
3
Compared to the past we have fewer
resources, less people, shorter time
frames, etc.
Yesterday Today
Time
Resources
Money
People
Results?
ef·fi·cient
Adjective:
Achieving maximum
productivity with minimum
wasted effort or expense
6
How much of your work is related to
creating training?
Training
Slow
Training
Expensive
Slow
Training
Expensive
Forgotten
Slow
Training
Expensive
Forgotten
ef·fi·cient
Adjective:
Achieving maximum
productivity with minimum
wasted effort or expense
Training
Expensive
Inefficient
Forgotten
Slow
12
What percentage of the knowledge
needed on the job today is stored in
our own head?
13
What percentage of the knowledge
you need to do your job is stored in
your own mind?
75%
1986 1997 2006
Robert Kelley o...
14
What percentage of the knowledge
you need to do your job is stored in
your own mind?
75%
15-20%
1986 1997 2006
Robert K...
15
What percentage of the knowledge
you need to do your job is stored in
your own mind?
75%
15-20%
8-10%
1986 1997 2006
Ro...
?
16
What percentage of the knowledge
you need to do your job is stored in
your own mind?
8-10%
Robert Kelley of Carnegie-...
Consider
MORE/BETTER
solutions
17
What business are
we in?
18
CHAT:
What is your elevator
pitch to your CEO on
what we do?
19
How often do you implement
“non-training” solutions?
Training
Training
Performance
Performance
Training
Lower Tech
Faster & Cheaper
“Scaffolding”
Performance
Support
Communication &
Collaboration
23
http://www.c4lpt.co.uk/blog/2013/02/21/the-changing-role-of-ld-from-packaging-to-scaffolding-and-social-capability-buil...
24http://c4lpt.co.uk/new-workplace-learning/new-model/
25
26
27
What social tools do you personally
use for learning?
28
“… ‘not enough time to
learn new things’ should
not be in the vocabulary.”
-Nicholas Provenzano
29
How can we get
started?
Three Steps:
• Digital /Social literacy
• Demonstrate and teach Digital
/Social literacy to others
• Look for opportunitie...
31
Aid information flows
• How you can aid or leverage information
flows?
32
Aid information flows
Flow:
Information flows to the
user; timely, emergent
and engaging
Stock:
Information exists at a...
33
Push Vs Pull
• From pushing learning to employees to
helping workers find answers
• Courses vs resources
• Just in case...
Curation
“Curation replaces noise with clarity. And it’s the
clarity of your choosing; it’s the things that
people you tru...
35
Tagging / Folksonomy
• Shared database of items
• Monitor areas of interest
• Enhances creation of communities by
ident...
36
Activity Streams
• Enable discovery of emergent
knowledge
• Awareness “Working Out Loud”
• Discoverable history
37
Following/Subscribing
• Opting in
• Automatically informed of info you
choose
• Helps indicate the value of the followe...
38
Search for existing options
May have existing tools:
• SharePoint
• Yammer
• Lotus
• Blogs
39
40https://www.yammer.com/astdinstructionaldesignnetwork/
41https://community.jivesoftware.com/
42
43
44
45
“I wish we knew what
we know at HP.”
-Lew Platt
46
Does your organization encourage or
teach these digital/social skills?
47http://plcmcl2-things.blogspot.com/
Continuous Learning Model
48
Adapted from http://www.bersin.com/blog/post.aspx?id=5c1f98de-e439-4e56-879d-b7741bde216c
© Dan Pontefract
http://www.danpontefract.com/?p=982
Self-contained, scheduled,
typically tracked
49
© Dan Pontefract
http://www.danpontefract.com/?p=982
Non-conventional,
guidance “on the go”
50
© Dan Pontefract
http://www.danpontefract.com/?p=982
Exchange of ideas,
knowledge & info that
supplements understanding
51
52
53
Example
54
55
PROCESS
VS CONTENT
Designing Social
56
EXPERTISE
MUST EXIST
Requirement
57
58
SUBJEct Matter
Experts
59
User Generated Content
Collaborative Docs/Wikis
Social Networking
Blogs
Microblogging
Comments
Discussion Forums
Rating...
60
User Generated Content
Collaborative Docs/Wikis
Social Networking
Blogs
Microblogging
Comments
Discussion Forums
Rating...
61
User Generated Content
Collaborative Docs/Wikis
Social Networking
Blogs
Microblogging
Comments
Discussion Forums
Rating...
62
User Generated Content
Collaborative Docs/Wikis
Social Networking
Blogs
Microblogging
Comments
Discussion Forums
Rating...
63
User Generated Content
Collaborative Docs/Wikis
Social Networking
Blogs
Microblogging
Comments
Discussion Forums
Rating...
64
User Generated Content
Collaborative Docs/Wikis
Social Networking
Blogs
Microblogging
Comments
Discussion Forums
Rating...
65
User Generated Content
Collaborative Docs/Wikis
Social Networking
Blogs
Microblogging
Comments
Discussion Forums
Rating...
66
User Generated Content
Collaborative Docs/Wikis
Social Networking
Blogs
Microblogging
Comments
Discussion Forums
Rating...
67
User Generated Content
Collaborative Docs/Wikis
Social Networking
Blogs
Microblogging
Comments
Discussion Forums
Rating...
68
User Generated Content
Collaborative Docs/Wikis
Social Networking
Blogs
Microblogging
Comments
Discussion Forums
Rating...
• Expand our perspective beyond training
• Be digitally/socially literate
• Supplement with “social” elements
• Help other...
70
Be Ready to
answer
questions
71
Can we do that?
72
What if somebody
says something
that’s wrong?
73
Is it worth it?
74
15 Common
Objections &
Responses
Kevin Jones:
http://bit.ly/socialobjections
75
"social" isn't something you do
but something you become.
@moehlert
76
wenger-trayner.com
c4lpt.co.uk
danpontefract.com
johnstepper.com
kevinjones.com
janebozarth.com
jarche.com
77
78
It’s time to try social technologies
THANKYOU
79
ELEARNING GUILD
Getting Results
by Doing Training
#ELGUILD #402
http://bit.ly/socialisd
References &
additional resources
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Social Learning Tactics for Learning Designers

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Are you an instructional designer who knows there is much more you could be doing beyond creating traditional courses and classroom training where information flows in one direction, from “experts” to “learners?” Is your organization trying to meet increasing training demands with dwindling expert resources? In today's business climate, it’s imperative that as instructional designers, we explore more efficient and more effective ways of meeting our objectives—or we risk becoming irrelevant.

In this context, session participants will examine a variety of easy-to-implement tactics for designing social and collaborative learning solutions that tap into the knowledge and brainpower of the learners themselves, rather than completelyrelying on subject-matter experts to supply learning content.

In this session, you will learn:
How to incorporate social learning and real-time feedback into your courses
How to more efficiently manage dynamic learning content
How to improve communication among your stakeholders
How to use your existing authoring tools to facilitate collaborative learning
Ideas for connecting with your audience before and after training events

http://www.elearningguild.com/online-forums/concurrent-sessions/session-details.cfm?session=4683

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Social Learning Tactics for Learning Designers

  1. 1. ELEARNING GUILD ONLINE FORUM | SESSION #402 | AUGUST 16, 2013 Social Learning Tactics for Learning Designers
  2. 2. 2 Why should we consider “new” approaches?
  3. 3. 3 Compared to the past we have fewer resources, less people, shorter time frames, etc.
  4. 4. Yesterday Today Time Resources Money People Results?
  5. 5. ef·fi·cient Adjective: Achieving maximum productivity with minimum wasted effort or expense
  6. 6. 6 How much of your work is related to creating training?
  7. 7. Training Slow
  8. 8. Training Expensive Slow
  9. 9. Training Expensive Forgotten Slow
  10. 10. Training Expensive Forgotten ef·fi·cient Adjective: Achieving maximum productivity with minimum wasted effort or expense
  11. 11. Training Expensive Inefficient Forgotten Slow
  12. 12. 12 What percentage of the knowledge needed on the job today is stored in our own head?
  13. 13. 13 What percentage of the knowledge you need to do your job is stored in your own mind? 75% 1986 1997 2006 Robert Kelley of Carnegie-Mellon University via Jay Cross http://informl.com/?p=660
  14. 14. 14 What percentage of the knowledge you need to do your job is stored in your own mind? 75% 15-20% 1986 1997 2006 Robert Kelley of Carnegie-Mellon University via Jay Cross http://informl.com/?p=660
  15. 15. 15 What percentage of the knowledge you need to do your job is stored in your own mind? 75% 15-20% 8-10% 1986 1997 2006 Robert Kelley of Carnegie-Mellon University via Jay Cross http://informl.com/?p=660
  16. 16. ? 16 What percentage of the knowledge you need to do your job is stored in your own mind? 8-10% Robert Kelley of Carnegie-Mellon University via Jay Cross http://informl.com/?p=660 What are we doing for the other 90%?
  17. 17. Consider MORE/BETTER solutions 17
  18. 18. What business are we in? 18 CHAT: What is your elevator pitch to your CEO on what we do?
  19. 19. 19 How often do you implement “non-training” solutions?
  20. 20. Training
  21. 21. Training Performance
  22. 22. Performance Training Lower Tech Faster & Cheaper “Scaffolding” Performance Support Communication & Collaboration
  23. 23. 23 http://www.c4lpt.co.uk/blog/2013/02/21/the-changing-role-of-ld-from-packaging-to-scaffolding-and-social-capability-building/ Jane Hart’s Changing Role Of L D
  24. 24. 24http://c4lpt.co.uk/new-workplace-learning/new-model/
  25. 25. 25
  26. 26. 26
  27. 27. 27 What social tools do you personally use for learning?
  28. 28. 28 “… ‘not enough time to learn new things’ should not be in the vocabulary.” -Nicholas Provenzano
  29. 29. 29 How can we get started?
  30. 30. Three Steps: • Digital /Social literacy • Demonstrate and teach Digital /Social literacy to others • Look for opportunities with a social mindset 30
  31. 31. 31 Aid information flows • How you can aid or leverage information flows?
  32. 32. 32 Aid information flows Flow: Information flows to the user; timely, emergent and engaging Stock: Information exists at a specific location, static, archived and organized for reference.
  33. 33. 33 Push Vs Pull • From pushing learning to employees to helping workers find answers • Courses vs resources • Just in case vs just in time
  34. 34. Curation “Curation replaces noise with clarity. And it’s the clarity of your choosing; it’s the things that people you trust help you find.” -Steven Rosenbaum in “Curation Nation” David Kelly @LnDDdave 34
  35. 35. 35 Tagging / Folksonomy • Shared database of items • Monitor areas of interest • Enhances creation of communities by identifying common interests • Take advantage of what others find • Beneficial side effect of bookmarking “out loud”
  36. 36. 36 Activity Streams • Enable discovery of emergent knowledge • Awareness “Working Out Loud” • Discoverable history
  37. 37. 37 Following/Subscribing • Opting in • Automatically informed of info you choose • Helps indicate the value of the followed item to others • People, Documents, Tags/Topics • Helps discover hidden expertise
  38. 38. 38 Search for existing options May have existing tools: • SharePoint • Yammer • Lotus • Blogs
  39. 39. 39
  40. 40. 40https://www.yammer.com/astdinstructionaldesignnetwork/
  41. 41. 41https://community.jivesoftware.com/
  42. 42. 42
  43. 43. 43
  44. 44. 44
  45. 45. 45 “I wish we knew what we know at HP.” -Lew Platt
  46. 46. 46 Does your organization encourage or teach these digital/social skills?
  47. 47. 47http://plcmcl2-things.blogspot.com/
  48. 48. Continuous Learning Model 48 Adapted from http://www.bersin.com/blog/post.aspx?id=5c1f98de-e439-4e56-879d-b7741bde216c
  49. 49. © Dan Pontefract http://www.danpontefract.com/?p=982 Self-contained, scheduled, typically tracked 49
  50. 50. © Dan Pontefract http://www.danpontefract.com/?p=982 Non-conventional, guidance “on the go” 50
  51. 51. © Dan Pontefract http://www.danpontefract.com/?p=982 Exchange of ideas, knowledge & info that supplements understanding 51
  52. 52. 52
  53. 53. 53 Example
  54. 54. 54
  55. 55. 55
  56. 56. PROCESS VS CONTENT Designing Social 56
  57. 57. EXPERTISE MUST EXIST Requirement 57
  58. 58. 58 SUBJEct Matter Experts
  59. 59. 59 User Generated Content Collaborative Docs/Wikis Social Networking Blogs Microblogging Comments Discussion Forums Ratings Internal YouTube Tagging/Social Bookmarking Personal Profiles Polls Surveys/Web Forms Other: ENTER IN CHAT Real-time feedback into your courses
  60. 60. 60 User Generated Content Collaborative Docs/Wikis Social Networking Blogs Microblogging Comments Discussion Forums Ratings Internal YouTube Tagging/Social Bookmarking Personal Profiles Polls Surveys/Web Forms Other: ENTER IN CHAT Real-time feedback into your courses SharePoint Surveys / Discussions Yammer poll/groups/topics PollEverywhere.com SurveyGizmo.com SurveyMonkey.com
  61. 61. 61 User Generated Content Collaborative Docs/Wikis Social Networking Blogs Microblogging Comments Discussion Forums Ratings Internal YouTube Tagging/Social Bookmarking Personal Profiles Polls Surveys/Web Forms Other: ENTER IN CHAT Manage dynamic learning content
  62. 62. 62 User Generated Content Collaborative Docs/Wikis Social Networking Blogs Microblogging Comments Discussion Forums Ratings Internal YouTube Tagging/Social Bookmarking Personal Profiles Polls Surveys/Web Forms Other: ENTER IN CHAT Manage dynamic learning content • SharePoint Lists/Alerts • Social Bookmarking • Blogs • Collaborative Docs/Wikis
  63. 63. 63 User Generated Content Collaborative Docs/Wikis Social Networking Blogs Microblogging Comments Discussion Forums Ratings Internal YouTube Tagging/Social Bookmarking Personal Profiles Polls Surveys/Web Forms Other: ENTER IN CHAT Improve communication among stakeholders
  64. 64. 64 User Generated Content Collaborative Docs/Wikis Social Networking Blogs Microblogging Comments Discussion Forums Ratings Internal YouTube Tagging/Social Bookmarking Personal Profiles Polls Surveys/Web Forms Other: ENTER IN CHAT Improve communication among stakeholders • Collaborative Docs/Wikis for content collection, course reviews, etc. • Shared project workspaces • Project and SME blogs • Social Networking provides community space for everyone on a project, work group, etc. • Feedback loops everywhere
  65. 65. 65 User Generated Content Collaborative Docs/Wikis Social Networking Blogs Microblogging Comments Discussion Forums Ratings Internal YouTube Tagging/Social Bookmarking Personal Profiles Polls Surveys/Web Forms Other: ENTER IN CHAT Connecting with your audience before and after training events
  66. 66. 66 User Generated Content Collaborative Docs/Wikis Social Networking Blogs Microblogging Comments Discussion Forums Ratings Internal YouTube Tagging/Social Bookmarking Personal Profiles Polls Surveys/Web Forms Other: ENTER IN CHAT Connecting with your audience before and after training events • Anything that facilitates connections, discoverability, sharing, etc. • Enable audience to connect with each other via profiles, social networking, etc. • Email services can automate subscriptions and delivery of pre- and post-event content • (Sharepoint alerts, Mail Chimp, etc) Campaign/relationships vs courses
  67. 67. 67 User Generated Content Collaborative Docs/Wikis Social Networking Blogs Microblogging Comments Discussion Forums Ratings Internal YouTube Tagging/Social Bookmarking Personal Profiles Polls Surveys/Web Forms Other: ENTER IN CHAT Use your existing authoring tools to facilitate collaborative learning
  68. 68. 68 User Generated Content Collaborative Docs/Wikis Social Networking Blogs Microblogging Comments Discussion Forums Ratings Internal YouTube Tagging/Social Bookmarking Personal Profiles Polls Surveys/Web Forms Other: ENTER IN CHAT Use your existing authoring tools to facilitate collaborative learning • Link to & from your courses. • Embed directly into your courses • (web objects) • Use courses to educate on social tools. • Build “social” courses by incorporating feedback loops and encourage sharing & conversations.
  69. 69. • Expand our perspective beyond training • Be digitally/socially literate • Supplement with “social” elements • Help others become digitally/social literate. 69 What can we do?
  70. 70. 70 Be Ready to answer questions
  71. 71. 71 Can we do that?
  72. 72. 72 What if somebody says something that’s wrong?
  73. 73. 73 Is it worth it?
  74. 74. 74 15 Common Objections & Responses Kevin Jones: http://bit.ly/socialobjections
  75. 75. 75 "social" isn't something you do but something you become. @moehlert
  76. 76. 76 wenger-trayner.com c4lpt.co.uk danpontefract.com johnstepper.com kevinjones.com janebozarth.com jarche.com
  77. 77. 77
  78. 78. 78 It’s time to try social technologies
  79. 79. THANKYOU 79
  80. 80. ELEARNING GUILD Getting Results by Doing Training #ELGUILD #402 http://bit.ly/socialisd References & additional resources

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