requires facts, measurement, objective analysis and critical thinking surrounding the problem
requires data and numerical evidence of the problem
is designed to be applied over and over again, not just one time
referred to as “Closed Loop Thinking”
naturally increases knowledge of the individual(s) evaluating the causes of a problem
What is the Plan Do Check Act (PDCA) Method? Plan Do Check Act
Standards, Process Improvement and the PDCA Method The Current Standard serves as “ The Chock” to PREVENT BACKSLIDING ” “ CHAOS” WILL TAKE OVER > STANDARDS WILL BACKSLIDE If we DON’T continuously improve we will experience a NATURALLY occurring Re-action! CONTINUOUS IMPROVEMENT Plan Do Check Act A PROCESS
What are the steps of PDCA? Plan Do Check Act
“ When faced with a problem, we naturally begin to ask questions”
What is the problem?
Why is the problem occurring?
How does the problem start?
What are the causes of the problem?
Can we measure the problem?
Plan = Identify, Define, Measure, create a baseline, set a goal/target Create a “test/trial” and corrective actions to improve the problem using a Scientific Method to obtain a different result Plan Do Check Act
“ Let’s go test our corrective action to the problem”
Run a Trial and measure the results
Test what we believe is the best / workable approach
Use the data and facts from Plan step as Baseline
Do = Implement the Plan Perform the Test/Trial you created Monitor the change during implementation Plan Do Check Act
“ Were the results what we expected?”
Measure to Validate and Verify what changed
Compare results of test to baseline data
If a change occurred, ask Why did it change?
Did the problem: get better, get worse, or stay the same?
Check = Reflect and compare baseline data to new data obtained from test Determine if an improvement occurred Plan Do Check Act
“ Implement the New and Improved Standard”
Stabilize new Standard
Train others to new method
Update process improvement metrics where and when required
Share new standard
Re-Apply the PDCA Method over again.
Act = If No improvement occurred Go Back to Plan If a change for the better occurred then Stabilize and Standardize the new method, teach others of new method and start the PDCA cycle again. Plan Do Check Act
PDCA Summary Plan Do Check Act
Name 3 people who played a role in the origin of PDCA
Describe 2 requirements of the PDCA Method to problem solving
Describe each step of the acronym PDCA
Name a Leader in Quality who supported and promoted PDCA scientific process
Describe Where and When you should apply PDCA Method
Describe How to apply PDCA Method to daily problems
Exhibit A: Plan Do Check Act / Standardize Do Check Act