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Product Knowledge
 

Product Knowledge

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    Product Knowledge Product Knowledge Presentation Transcript

    • Product Knowledge
    • Four Levels Evaluating Training Programs by Dr. Donald Kirkpatrick
    • Four Levels Evaluating Training Programs by Dr. Donald Kirkpatrick 4. 3. 2. 1. Reaction Reaction What kind of reaction did you get from the participants? How do the participants feel about the program? (Customer Satisfaction)
    • Four Levels Evaluating Training Programs by Dr. Donald Kirkpatrick 4. 3. 2. Learning 1. Reaction Learning To what extend did the participants increase knowledge, improve skills, and/or change attitudes? (Pre & Post Testing)
    • Four Levels Evaluating Training Programs by Dr. Donald Kirkpatrick 4. 3. Behavior 2. Learning 1. Reaction Behavior To what extent did their job behavior change? (Observation)
    • Four Levels Evaluating Training Programs by Dr. Donald Kirkpatrick 4. Results 3. Behavior 2. Learning 1. Reaction Results What final results occurred? Tracking & Measuring (Quality, quantity, safety, sales, costs, profits, ROI)
    • Four Levels Evaluating Training Programs by Dr. Donald Kirkpatrick 4. Results 3. Behavior 2. Learning 1. Reaction
    • What are the most common resources available today?
      • Seminars and Lectures
      • Books and Magazines
      • Night School Courses
      • University Extension Courses
    • They are all good… … But they lack three things!
      • Retention
      • Application
      • Proven Results
    • Our Goal:
      • Increase Retention
      • Increase Application
      • Change Behavior
      • Deliver Results
    • How does the LMI Program help us produce client results? We Use… Spaced Repetition ----------- Multi Sensory Impact ----------- Goal Setting
    • Our program is UNIQUE
      • Controlled environment for meetings
      • Facilitated classes vs. teaching or lecturing
      • Selected participants
      • Cost effective based on R.O.I.
    • 1. Pre-course meetings with Company Representative and Participant - Determine SMART goals - Agree on how results will be measured - Set up Triangle of Communication LMI Facilitation System
    • LMI Facilitation System Triangle of Communications Company Facilitator Participant
    • LMI Facilitation System Triangle of Communications Company Facilitator Participant Company communicates goals and objectives to LMI Representative/Facilitator and to the Participant
    • LMI Facilitation System Triangle of Communications LMI Representative/Facilitator communicates assignments to Participant and informs Company on assignments and progress of Participant Company Facilitator Participant
    • LMI Facilitation System Triangle of Communications Company Facilitator Participant Participant communicates and reviews weekly progress on assignments and goals to the Company and LMI Representative/Facilitator
    • LMI Facilitation System Triangle of Communications Company Facilitator Participant Everyone communicates with everyone else. Any adjustments or tuning toward the set goals can be made on a weekly basis.
    • 2. Kick-off Meeting - Goals are reviewed - Each participant receives a program along with CDs - Review lesson and application assignments - Set 7-14 day goals LMI Facilitation System
    • 3. Bi-weekly classes for 90 to 120 minutes in length. Class limited to 15 people - Review 7-14 day goals - Review of lesson assignment - Review application assignment - Assign new lesson and application assignments - Set new 7-14 day goals LMI Facilitation System
    • 4. Mid-Course review meeting with Company and Participant - Determine accomplishments - Insure we are on track with goals - Determine what changes still need to be made - Future development discussions LMI Facilitation System
    • 5. Bi-weekly classes for second half of course - Review 7-14 day goals - Review of lesson assignment - Review application assignment - Assign new lesson and application assignments - Set new 7-14 day goals - Final lesson - Graduation LMI Facilitation System
    • 6. End of course review meeting with Company and Participant - Determine accomplishments - Review goals accomplished - Determine what changes still need to be made - Referrals LMI Facilitation System
      • Pre-course meetings with Company and Participant
      • Kick off meeting
      • Bi-weekly classes for first half of course
      • Mid-course meeting with Company and Participant
      • Bi-weekly classes for second half of course
      • End of course meeting (Graduation) with Company and Participant
      LMI Facilitation System Review
    • The LMI Marketing System gets Results Facilitate the program to the goals “No one ever accomplishes anything of consequence without a goal.” Paul J. Meyer