Prelim survey data 9 17-11
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Prelim survey data 9 17-11

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EZ Lease Preliminary Survey Data (as of 9/17/11)

EZ Lease Preliminary Survey Data (as of 9/17/11)

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Prelim survey data 9 17-11 Prelim survey data 9 17-11 Document Transcript

  • My Report<br />Last Modified: 09/18/2011<br />1. Hello, we are conducting a market survey of those who lease and/or rent properties and would appreciate your feedback.  Please select one that applies to you below:<br />#AnswerResponse%1Are you a tenant?3161%2Are you a landlord?1325%3Are you BOTH?714%Total51100%<br />StatisticValueMin Value1Max Value3Mean1.53Variance0.53Standard Deviation0.73Total Responses51<br />2. As a landlord, How many rental units do you own?  (select from dropdown menu)<br />#AnswerResponse%1Select from dropdown menu:00%211158%32316%4315%5400%6515%7615%8700%9815%10900%111000%12More than 1015%Total19100%<br />StatisticValueMin Value2Max Value12Mean3.63Variance8.13Standard Deviation2.85Total Responses19<br />3. As a landlord, do you manage your properties yourself or do you have help?<br />#AnswerResponse%1On my own.1575%2Use a property manager.525%3Use of a realty professional.00%Total20100%<br />StatisticValueMin Value1Max Value2Mean1.25Variance0.20Standard Deviation0.44Total Responses20<br />4. If you do NOT use a property manager, why not?<br />#AnswerResponse%1Reason 1:15100%2Reason 2:320%3Reason 3:17%4Reason 4:00%<br />Reason 1:Reason 2:Reason 3:Reason 4:Not that difficult to manage one propertycostCostPricecostSimple set-up no need for managerExpensiveCost/Valueinability to solve complex problems not worth costToo expensiveToo expensiveUse one on-site person for day to dayDon't manage the property as well as we docostCost - high percentage of rent paymentEase of getting it rented for free - CraigslistCostI can manage it myselfcharge a high fee<br />StatisticValueMin Value1Max Value3Total Responses15<br />5. If you have help, please indicate if it is a property management company or real estate professional.  (check all that apply)<br />#AnswerResponse%1Property Management Company5100%2Real Estate Professional120%3Please enter name(s) of company/group (separated by commas):120%<br />Please enter name(s) of company/group (separated by commas):triumph<br />StatisticValueMin Value1Max Value3Total Responses5<br />6. If you use a management company/professional, how long have you used them for?  (select from dropdown menu)<br />#AnswerResponse%1Select from dropdown menu:00%21 year.00%32 years.120%43 years.360%54 years.00%65 years.00%7More than 5 years.120%Total5100%<br />StatisticValueMin Value3Max Value7Mean4.40Variance2.30Standard Deviation1.52Total Responses5<br />7. How many successful rentals have they closed for you?  (select from dropdown menu)<br />#AnswerResponse%1Select from dropdown menu:00%21 time.240%32 times.120%43 times.120%54 times.00%65 times.00%7More than 5 times.120%Total5100%<br />StatisticValueMin Value2Max Value7Mean3.60Variance4.30Standard Deviation2.07Total Responses5<br />8. When using an external company, how do you rank the value of the services they provide (with "1" being MOST IMPORTANT and "5" being LEAST IMPORTANT).<br />#Question12345ResponsesMean1a) Price7200091.222b) Proximity to property2232092.563c) Knowledge about neighborhood2412092.334d) Accessibility4311091.895e) Small firm0031594.226f) Other? Enter here and rank:3000031.00<br />f) Other? Enter here and rank:Deliver on value proposition ( larger negotiating power for insurance, etc.) and lower costno padding in the fees<br />Statistica) Priceb) Proximity to propertyc) Knowledge about neighborhoodd) Accessibilitye) Small firmf) Other? Enter here and rank:Min Value111131Max Value244451Mean1.222.562.331.894.221.00Variance0.191.281.251.110.940.00Standard Deviation0.441.131.121.050.970.00Total Responses999993<br />9. As a landlord who is LOOKING or WHILE LEASING to a tenant, what are your top 3 pain points and what tools (online or offline) do you currently use to manage them?  (Examples:  dealing with payments physically, finding tenants, negotiating the agreement, etc.)<br />Default - 1Pain PointTools/Resources Used (if any)Search for a new Tenant when the current one wants to vacate after the leaseuse craigslist to post adsbackground checkinternetFinding tenantsCraigslistmaintenancePropManagerGood tenantNonefinding tenantscraigslistFinding tenantsCraigslistdealing with repairshandle them just like your homeFinding Tenantcraigslistmeeting prospects at property (lots of no shows)book multiple appointments simultaneously to improve yieldPreparing property to be rentedMaid service, handymanReliable on-site manager to show propertiesability to pay rent on timecredit scores , referencesMaintainencelocal service providersfinding tenantsmgt. companyFinding quality tenantsCraigslistscreening the tenant applicationscredit rating agency reportCollectionsLawyerDefault - 2Pain PointTools/Resources Used (if any)fix anything that is broken at home such as applianceshire a local handyman to get those fixedfinding qualified tenantsinternetDeposit disputesContractsModify contract for different tenantsbackground checkcredit checkReceiving paymentsN/Adealing with late paymentskeep finding themMaximizing Valuecraigslistre-posting craiglist adskeep draft ad copy locally to copy and pasteShowing propertyMy timeKeeping vacancies downadvertising in local papers, word of mouth with tenantsfixing appliancesmaintenence contractsdetermining market ratesweb resaerchDealing with paymentsEmail & Phonerepairs/maintenancearrange for contractorsProperty maintenanceProperty managerDefault - 3Pain PointTools/Resources Used (if any)worry about monthly rental paymentssend a mail to tenant if the check is not received by the 5th of every monthkeeping up with new lawsinternetFinding reliable handymenCraigslistpaymentdirect depositNegotiating the agreementN/Anot knowing what types of people you're leasing tocredit checkResponding to maintenanceselfScreening / qualifying tenantsTenant verification serviceHigh utility usage by tenants but heat is paid for by landlordhave considered individual metering, but payback hasn't been there.visiting/surveying neighborhood trendsperiodic visits to areaMaintenancepaymentskeeping track of paymentsFinancing acquisitionsMortgage banker<br />Statistic123Min Value---Max Value---Total Responses---<br />10. As a landlord LOOKING or WHILE LEASING to a tenant, what are your top 3 "easiest to do" landlord tasks and what tools do you currently use to manage them?(Example:  completing a reputation check, finding tenants, negotiating the agreement, etc.)<br />Default - 1Easiest to doTools/Resources Used (if any)check their credit scoreask them to submit a copy of the latest credit scorecredit checkinternetGetting paiddirect depositfinding a property managerword of mouthcollect rentgive them deposit slipnegotiating agreementprevious agreementsCredit CheckAgencyposting the adcollecting paymenttenant uses bill paycreate leasemade own form field Word templateFinding tenantsCraigslist, newspaper adsreputation checkUse service. Have to pay but pass cost along to applicantlease contractsonlinefinding tenantsCraigslistcollecting rentmgt. companyNegotiating termsputting the adcraigslistLease negotiationsSelfDefault - 2Easiest to doTools/Resources Used (if any)get references from previous placessend the earlier landlord a mail or make a phoen calladvertisinginternetfinding a tenantPropManagerrepairsgive them handyman's contact informationlisting unitcraigslistLease contractLawyerdocscalifornia has a great landlord packet available on websiteReceiving rentDirect depositmaintenancehave solid maintenace staffmanage billsonlinelease negotiationlegal formsbuilding maintenanceHOA dues covers thisMarketing the homesagreementfree templateAcquisitionsProperty brokerDefault – 3Easiest to doTools/Resources Used (if any)meet the new prospective tenant personally to get a feel whether they will be good tenantsmeet at the rental propertycollecting rentPropManagerRenewal ContractN/Ataxeswell understood in turbotaxGetting the agreement signedStandard lease agreementcredit/reputation checkcredit bureau; online resourcesDispositionsBroker<br />Statistic123Min Value---Max Value---Total Responses---<br />11. As a landlord, if a tool/site was available that could make rental process easier for a landlord, how would you rate the importance of the following features?<br />#QuestionNot ImportantSomewhat ImportantVery ImportantResponsesMean1a) Reduced costs for paid landlord services (e.g. renter credit check)2810202.402b) Tools to set up lease contracts776201.953c) Convenience of one tool/site for exploring properties, negotiating rent, finalizing the lease contract, paying for rent and an integrated communication tool with the landlord5105202.004d) Easy to use and well designed website2810202.405e) Renter and landlord matching (think eHarmony for rentals)398202.256f) Tenant reputation history (ie. on-time payment, good tenants)0317202.857g) Integrated communication tool for landlords and renters983201.708h) One credit/reputation check for multiple potential landlords695201.959i) Access to many renters/users3710202.3510j) Ability to post videos/photos497202.1511k) Online application submission379192.3212l) Other:01012.0013m) Other:00000.0014n) Other:00000.00<br />l) Other:m) Other:n) Other:handymanInstant tenant credit check: PRESTO! Your score sucks? Don't even apply. Thanks & have a nice day :)<br />Statistica) Reduced costs for paid landlord services (e.g. renter credit check)b) Tools to set up lease contractsc) Convenience of one tool/site for exploring properties, negotiating rent, finalizing the lease contract, paying for rent and an integrated communication tool with the landlordd) Easy to use and well designed websitee) Renter and landlord matching (think eHarmony for rentals)f) Tenant reputation history (ie. on-time payment, good tenants)g) Integrated communication tool for landlords and rentersh) One credit/reputation check for multiple potential landlordsi) Access to many renters/usersj) Ability to post videos/photosk) Online application submissionl) Other:m) Other:n) Other:Min Value111112111112--Max Value333333333332--Mean2.401.952.002.402.252.851.701.952.352.152.322.000.000.00Variance0.460.680.530.460.510.130.540.580.560.560.562.000.000.00Standard Deviation0.680.830.730.680.720.370.730.760.750.750.751.410.000.00Total Responses2020202020202020202019200<br />12. As a landlord, how do you currently screen for tenants?  Please explain below:<br />Text ResponseCheck their credit score and history and also meet them personallycall references, check current residence, credit checkIncomeMy property manager handled it.Interviewscredit check, credit score, previous residencesRandomproperty manager does itCheck where they work, gender, age, credit checkpersonal meetings, credit, referencereview applications, credit reportI use a tenant verification service. I have not been pleased with the company, and will probably seek another service.credit check and reference check.references, credit checks, employer recordsA friend who is a mortgage brokerManagement company does this, but the biggest things I look for are credit score & employment (salary level)Yes - through an application processusing a credit rating agency and personal interviewsVia property management companyThird party credit research and confirmation of income from employment<br />StatisticValueTotal Responses20<br />13. Would you be interested in a tool that helps you screen for good tenants?<br />#AnswerResponse%1Yes1995%2No15%Total20100%<br />StatisticValueMin Value1Max Value2Mean1.05Variance0.05Standard Deviation0.22Total Responses20<br />14. How much are you willing to pay for that service?<br />#AnswerResponse%1Up to $10.525%2Up to $20.210%3Up to $50.1155%4Up to $100.15%5More than $100.15%Total20100%<br />StatisticValueMin Value1Max Value5Mean2.55Variance1.21Standard Deviation1.10Total Responses20<br />15. Would you be comfortable doing this task online (e.g. via computer, smartphone, etc.)?<br />#AnswerResponse%1Not comfortable at all.00%2Somewhat comfortable.210%3Very comfortable.1890%Total20100%<br />StatisticValueMin Value2Max Value3Mean2.90Variance0.09Standard Deviation0.31Total Responses20<br />16. How important is this service of screening good tenants to you?<br />#AnswerResponse%1Not important.15%2Somewhat important.315%3Very important.1680%Total20100%<br />StatisticValueMin Value1Max Value3Mean2.75Variance0.30Standard Deviation0.55Total Responses20<br />17. As a landlord, how do you currently set up leases?  Please explain below:<br />Text Responseon my own , using the standard California lease agreementuse format from NoloI use an existing contract and just change a few parametersMy property managermodify contracts for different tenantshave a template, pdfAgency/lawyerproprrt manager does itYescalifornia docsuse Word templateI have a standard lease agreement that I use.Have standardized leasing form.ummm, you go online, print out a contract and make people sign it. pretty damn simple.I'm a lawyerMostly pre-formatted leases; pretty standard fare. If I needed any help, there's always Legalzoom, no?I use a template on my computerstandard templatevia property management companyStandard proprietary template<br />StatisticValueTotal Responses20<br />18. Would you be interested in a tool that helps you easily set up leases?<br />#AnswerResponse%1Yes1050%2No1050%Total20100%<br />StatisticValueMin Value1Max Value2Mean1.50Variance0.26Standard Deviation0.51Total Responses20<br />19. How much are you willing to pay for that service?<br />#AnswerResponse%1Up to $10.1059%2Up to $20.424%3Up to $50.16%4Up to $100.16%5More than $100.16%Total17100%<br />StatisticValueMin Value1Max Value5Mean1.76Variance1.44Standard Deviation1.20Total Responses17<br />20. Would you be comfortable doing this task online (e.g. via computer, smartphone, etc.)?<br />#AnswerResponse%1Not comfortable at all.15%2Somewhat comfortable.211%3Very comfortable.1684%Total19100%<br />StatisticValueMin Value1Max Value3Mean2.79Variance0.29Standard Deviation0.54Total Responses19<br />21. How important is this lease contract service to you?<br />#AnswerResponse%1Not important.1053%2Somewhat important.526%3Very important.421%Total19100%<br />StatisticValueMin Value1Max Value3Mean1.68Variance0.67Standard Deviation0.82Total Responses19<br />22. As a landlord, how do you currently collect rent?  (e.g. via check, direct deposit, etc.)  Please explain below:<br />Text ResponseChecktenant mails checkDirect depositproperty managergive tenants direct deposit slips1 via check, 1 direct depositWiredirect depositDirect face-to-face check paymentmailed checkEFT via online banking. used PayPal until fees began to be levied.Check and direct depositCheckdirect deposit through electronic transfer. - it is a free service through all commercial banks. why would I pay additional fees for someone else to do this for me. it couldn't be easier.Checkelectronic deposit to the management company, they take a cut & pass me the balance with a receipt.Check and wireCheckdirect depositVaries by property<br />StatisticValueTotal Responses20<br />23. Would you be interested in other tools/options for collecting rent?  (e.g. via direct deposit, credit card, Paypal)<br />#AnswerResponse%1Yes1470%2No630%Total20100%<br />StatisticValueMin Value1Max Value2Mean1.30Variance0.22Standard Deviation0.47Total Responses20<br />24. How much are you willing to pay for a service that helps you collect and track rental payments?<br />#AnswerResponse%1Up to 1% of rent.1588%2Up to 2% of rent.212%3Up to 3% of rent.00%4Up to 4% of rent.00%5Up to 5% of rent.00%Total17100%<br />StatisticValueMin Value1Max Value2Mean1.12Variance0.11Standard Deviation0.33Total Responses17<br />25. Would you be comfortable doing this task online (e.g. via computer, smartphone, etc.)?<br />#AnswerResponse%1Not comfortable at all.211%2Somewhat comfortable.15%3Very comfortable.1684%Total19100%<br />StatisticValueMin Value1Max Value3Mean2.74Variance0.43Standard Deviation0.65Total Responses19<br />26. How important is this service to you?<br />#AnswerResponse%1Not important.632%2Somewhat important.1053%3Very important.316%Total19100%<br />StatisticValueMin Value1Max Value3Mean1.84Variance0.47Standard Deviation0.69Total Responses19<br />27. As a TENANT:<br />Default - How long have you lived in your residence?Enter number of years below:236231.51023111332.524121072223113324252Default - How many years have you been renting?Enter number of years below:615152301.511023123371414101357997125910101037291376<br />StatisticHow long have you lived in your residence?How many years have you been renting?Min Value--Max Value--Total Responses--<br />28. As a renter, have you had any help finding and closing on your current and previous rental properties?  Check all that apply below.<br />#AnswerResponse%1Corporate relocation services822%2Rental referral agent1131%3Craigslist or another website2878%4Driving around1131%5Other. Enter here:822%<br />Other. Enter here:IndividualFriendLocal paper publicationsFriendsFriendhttp://www.padmapper.com/Friendlocal paper<br />StatisticValueMin Value1Max Value5Total Responses36<br />29. If you selected any of the above, what company/group has helped you?  Please enter the name(s) of the company/group below:<br />Text Responsebayrental.orgCraigslistRemaxCraigslistdon't recall name, she came to us after seeing our post on craigslistSemoninthrough a friendOaktree corporate housingCraigslistCraigslist, PadmapperSIRVA RelocationMetro RentStreeteasy.com, Sotheby'sCraigslist, hotpads.comDisneyCraigslistCraigslistNavyVarious includingbusing Multiple Listing ServuceCentry 21Alan PinelPrince Real EstateRent.com, apartments.comDon't remember<br />StatisticValueTotal Responses24<br />30. If you used a company/group, how long have you used them for?  (select from dropdown menu)<br />#AnswerResponse%1Select from dropdown menu:00%21 year.945%32 years.15%43 years.15%54 years.00%65 years.00%7More than 5 years.945%Total20100%<br />StatisticValueMin Value2Max Value7Mean4.40Variance6.04Standard Deviation2.46Total Responses20<br />31. How many times have you used them?    (select from dropdown menu)<br />#AnswerResponse%1Select from dropdown menu:00%21 time.945%32 times.15%43 times.210%54 times.210%65 times.00%7More than 5 times..630%Total20100%<br />StatisticValueMin Value2Max Value7Mean4.05Variance4.89Standard Deviation2.21Total Responses20<br />32. If you do NOT use a property manager or real estate agent, why not?<br />#AnswerResponse%1Reason 1:24100%2Reason 2:1250%3Reason 3:313%4Reason 4:28%<br />Reason 1:Reason 2:Reason 3:Reason 4:Hard to find.Even harder to find a trustworthy one.Craigslist fills all my needs for looking for rental opportunities.not most efficient as a perceptionwhat's in it for themtoo expensiveEasy to connect with landlords directlyWho the hell wants to pay a middle manDon't knoweasier to work with friendsGot used to searching on craigslistI didn't think I needed to pay someone for research I could do by myselfeasier to do on owneverything onlineno use for a simple leaserelo company provided enough supportCraigslistNYC real estate broker feeHard to get to property managers in NYCNo effectivePaid by the expensive agencies hence they waste your time showing crap first and then something unaafordableCraigslist is betterPriceLess OptionsLess Independent - feel bound to themcostlythey only have expensive rental.extra delayExcept some markets (such as NYC), it is not hard to find the contacts of rental properties. I can call up the property manager of each apt complex to find availability.I am a tenant only.expensivedon't know how to find good onesNo need for a middle manConvenienceMarket (San Francisco)Not needed (easy to find rentals)Difficult to find a reliable agentI prefer doing research online and through web forumsDifficult to find an agent relative to an areaDidn't feel a need - successful without them<br />StatisticValueMin Value1Max Value4Total Responses24<br />33. Please rank the value of the services you think a realty/property management company can provide (with "1" being MOST IMPORTANT and "5" being LEAST IMPORTANT).<br />#Question12345ResponsesMean1a) Provided pricing information1112344342.352b) Performed my search for me98754332.613c) Knowledge about neighborhood551525322.914d) Accessibility361085323.195e) Small firm43769293.456f) Other? Enter below:2000021.00<br />f) Other? Enter below:Show propertiesSelectionFunded by companyNegotiated price for me(not sure what you mean by "Small firm".<br />Statistica) Provided pricing informationb) Performed my search for mec) Knowledge about neighborhoodd) Accessibilitye) Small firmf) Other? Enter below:Min Value111111Max Value555551Mean2.352.612.913.193.451.00Variance1.871.871.511.451.970.30Standard Deviation1.371.371.231.201.400.55Total Responses34333232295<br />34. As a tenant who is LOOKING or RENTING a unit, what are your top 3 pain points and what tools (online or offline) do you currently use to manage them?(Examples: finding the right house/apartment, multiple credit checks, negotiating the agreement, etc.)<br />Default – 1Pain PointTools/Resources Used (if any)Multiple credit checksnot enough details on craigslist about size of roomsContacting owner to see the property initiallyRealtortime to find the right property to rentfinding the right apartmentCraigslistNot enough listingsfinding a good placeCraigslistFinding apartmentFinding the right apartmentincorrect pricecompairing multiple sitesNo predictability that the landlord would renew the leaseI tried to sign a longer lease but that doesn't work out very wellneighborhood researchcheck status of propertybring a friendfinding the right apartmentCraigslistArriving first when a place is competitiveUsed a proxy when i wasn't availablesubmit applicationspaper ?Multiple applicationsscreening (want better/more pictures in and outside, maybe videos)too many site visitsfinding the perfect placewebsites/agentsRight apartment/priceFinding the right apt at the right priceCraigslistright amenitiesCraigslistfind availabilitycraigslist, call up or visit directlyfinding the right house/apartmentCraigslistDue diligenceInternetAvailable property within the desired areaDriving aroundFinding the right locationAgentschool districtweb API scoresPaperwork and agreementFinding the area I want to live inFriends & ColleaguesPayment methodCredit cards are mostly not accepted as a payment methodalready rentedNewspaperDefault – 2Pain PointTools/Resources Used (if any)The whole harrpwing search processnot enough detail about quality of neighborhoodmaintenanceLandlordcomparing apartment optionsfriends/familyInconsistent ratesNegotiatingPaperspictures shown on websites are different from actualVisitInsecurity about dealing with someone I don't knowUsually prefer to rent from someone who uses a property management companyvisiting rentalsmoving out/ making sure i get my security deposit backNoneknowing if the rent is fairhaving to cross check on websitescommunicating with landlordEmailNot certain whether listing is still activeknowing where I standemail/phonePrice/qualityright price in right neighborhoodcraigslist/zillowfind the contacts of apt complex (if not listed on craigslist)google searchtaking care of broken items in the houseLandlordMultiple credit checksMaintain good FICO scoreRent rateCalling the propertTransportationAgentacceptable CommuteRental agent usually required by property managers in New YorkFinding a rental that meets my requirementsCraigslist (tedious - bad search function)SecurityThere is inadequate information provided by property agents on security related breaches in that areanot as describedpaper / webDefault – 3Pain PointTools/Resources Used (if any)Transitioning and the pressure of finding the right place on time.not enough detail about qualityh of apartment fixtures, appliancesunderstanding pricing trendsToo much information asked during verification processKnowing new areaReading the contractLawyerdeposits/rental rates with low credit recordVisitSecurity depositNot much I can do about thatapplicationsagreement is too strictNonescheduling showing timesagain - using a proxy to go to open houses for meNot knowing if price is fairneighbors/neighborhoodMultiple credit checkstiming of giving notice without having the next place lined up yet - to avoid paying two rents in one month that overlapsn/areputation of apt complex and its mgmt teamgoogle reviews online and talk to friends living there beforepaying utilitiesRoommatesFi Quaker listingsInternetOption to see the placeVisiting the placelease agreementAgentDeciding on the right apartmentAccess to informationexcessive deposits<br />Statistic123Min Value---Max Value---Total Responses---<br />35. As a renter who is LOOKING or RENTING, what are your top 3 "easiest to do" renter tasks and what tools do you currently use to manage them?(Examples: finding the right house/apartment, multiple credit checks, negotiating the agreement, etc.)<br />Default – 1Easiest to doTools/Resources Used (if any)Online search and shortlistseeing what is availableCraigslistpay rentSelffind contact informationWebsiteCraigslist is awesomeFinding pictures on linefinding surroundings of aptGoogleLocating the candidate homes to viewCraigslistbroad searchcredit checksexperian, etcsee what else is for rent in the neighborhoodpadmapper, craigslistpayingbank automatic paymentdecidefilling out formsGoing online to look for a placeResearching compsCraigslistsearch by neighborhood and priceCraigslistnegotiating the agreement,NoneEvaluating quality of rentalPersonal experienceCredit checkApartment complex manages thatFind listingsOnlineFinding apartment optionsCraigslistNegotiating agreementGetting things fixedCalling the landlord has always worked for me and things get fixed on the earliestnegotiatingDefault – 2Easiest to doTools/Resources Used (if any)sorting by price and neighborhoodcraigslistpay rentonline checkingPaying rent every month through bank auto paymentCredit checknegotiatingcredit checkeasy to do onlinenegotiatepaying rentonline bankingVisiting housesGoogle mapskey word searches (i.e. top floor flat)craigslistdoing site visitsnoneLocating good neighborhoodsOnline toolsPaying the rentDrop the check in the 'drop box'Credit checksonlineCredit checksDepositing rent checks24 hours drop box serivcecredit checkDefault – 3Easiest to doTools/Resources Used (if any)maintenance requestsphoneMaintenance calls are easyN/Aelectronic applicationsmake the whole process easierdecideFormsContract signingIn personPaying deposit and rentOnline checking<br />Statistic123Min Value---Max Value---Total Responses---<br />36. As a renter, if a tool/site was available that could make rental process easier for you, how would you rate the importance of the following features?<br />#QuestionNot ImportantSomewhat ImportantVery ImportantResponsesMean1a) Renter and landlord matching (think eHarmony for rentals)9177331.942b) Convenience of one tool/site for exploring properties, negotiating rent, finalizing the lease contract, paying for rent and an integrated communication tool with the landlord21119322.533c) Easy to use and well designed website1624312.744d) Landlord reputation history (ie. good landlords, timely repairs)0824322.756e) One credit/reputation check for multiple potential landlords4721322.537f) Access to a thorough and complete available listings1229322.888g) Ability to view property videos/photos1427322.819h) Online application submission11615322.4410i) A reputation system that takes into account my previous excellent renting history not just my credit score31019322.5011j) Ability to ask previous tenants about the landlord/property manager11417322.5012k) Other:00223.0013l) Other:00113.0014m) Other:01012.00<br />k) Other:l) Other:m) Other:Scheduling system for showing propertiesOngoing rent payment with credit card not checksSecurity check on propertyAnything I can't get through craigslist/online currently<br />Statistica) Renter and landlord matching (think eHarmony for rentals)b) Convenience of one tool/site for exploring properties, negotiating rent, finalizing the lease contract, paying for rent and an integrated communication tool with the landlordc) Easy to use and well designed websited) Landlord reputation history (ie. good landlords, timely repairs)e) One credit/reputation check for multiple potential landlordsf) Access to a thorough and complete available listingsg) Ability to view property videos/photosh) Online application submissioni) A reputation system that takes into account my previous excellent renting history not just my credit scorej) Ability to ask previous tenants about the landlord/property managerk) Other:l) Other:m) Other:Min Value1112111111332Max Value3333333333332Mean1.942.532.742.752.532.882.812.442.502.503.003.002.00Variance0.500.390.260.190.520.180.220.320.450.320.000.000.00Standard Deviation0.700.620.510.440.720.420.470.560.670.570.000.000.00Total Responses33323132323232323232211<br />37. As a tenant, express your level of concern with security of transactions:<br />#QuestionNot concernedSomewhat concernedVery concernedResponsesMean1How much do you worry about providing your personal information to potential landlords?71411322.132How much do you worry about giving your deposit to a landlord?11165321.813Have you had to deal with multiple credit/reputation checks while searching for one your next apt/home? Please enter &quot;Yes&quot; or &quot;No&quot; below and rank concern:12141271.59<br />Have you had to deal with multiple credit/reputation checks while searching for one your next apt/home? Please enter &quot;Yes&quot; or &quot;No&quot; below and rank concern:YesYesYesNoNoNoNoNONoYesNoNoYesYesYesYesYesNoNoNoYESNoNoNoNoYes<br />StatisticHow much do you worry about providing your personal information to potential landlords?How much do you worry about giving your deposit to a landlord?Have you had to deal with multiple credit/reputation checks while searching for one your next apt/home? Please enter &quot;Yes&quot; or &quot;No&quot; below and rank concern:Min Value111Max Value333Mean2.131.811.59Variance0.560.480.58Standard Deviation0.750.690.76Total Responses323231<br />38. As a tenant, how do you currently pay your rent?  (e.g. via check, direct deposit, etc.)  Please explain below:<br />Text ResponseDirect depositCheckCheckdirect depositCheckMonthly auto paymentautopay check from bank accountCheckCheckI no longer rent but when I did rent a couple of years ago, I had to mail a check or drop it off at the property management co office. A real pain in the ass - in the last 5 years I lived in 2 different rentals (one year each) and the 2 different prop Mgmt companies had no proper website where I could set up automatic monthly billing for my rent.CheckDDautomated check through billpayCheckCheckCheckbill payPayPalCheckCheckVia check or via bill pay onlineHand-written check. I wish I could do it automatically every month online instead, that way I would never forget!CheckCheckCheckauto checkvia checkCheckDDOnline automated checkingonline bankingCheckCheck<br />StatisticValueTotal Responses33<br />39. How valuable would it be for you to have other payment options?<br />#AnswerResponse%1Not valuable.1029%2Somewhat valuable.1131%3Valuable.720%4Very Valuable.720%Total35100%<br />StatisticValueMin Value1Max Value4Mean2.31Variance1.22Standard Deviation1.11Total Responses35<br />40. How much are you willing to pay for a service that performs and tracks your payment transactions?<br />#AnswerResponse%1Up to 1% of rent.2693%2Up to 2% of rent.27%3Up to 3% of rent.00%4Up to 4% of rent.00%5Up to 5% of rent.00%Total28100%<br />StatisticValueMin Value1Max Value2Mean1.07Variance0.07Standard Deviation0.26Total Responses28<br />41. Would you be comfortable doing this task online (e.g. via computer, smartphone, etc.)?<br />#AnswerResponse%1Not comfortable at all.00%2Somewhat comfortable.514%3Very comfortable.3086%Total35100%<br />StatisticValueMin Value2Max Value3Mean2.86Variance0.13Standard Deviation0.36Total Responses35<br />42. Would you like to leave your name to help us better understand the demographics of the property rental market?  If so, please enter your name below.  (Feel free to leave anonymous)<br />Text ResponseAkhilesh VermaKrishnaC. WashingtonRobin -- do not use. Had to test something.steve chenjim van goghJaaaayWaseem Bawa (caveat: I used to rent up until a couple of years ago)Stephanie KrutzschLeonardo FaoroPaul Mackinawfor "how much willing to pay" questions, i would have answered 0 for collecting rent payments -- unwilling to use another service at cost of percentage of rent. would consider one-time set up fee but currently receive EFTs at no cost except time to set up.Will Taylor, BCEMBA '11Aaron KelleySuzanne LightstoneBijun He (it will be great if you can share your survey result with me. All questions are very interesting!Mark VandendykeStephen TindleTanuja SinghPeter AddertonAnonymousUmar SaeedAnonymousSehr SheikhGene LiuUsman Rao<br />StatisticValueTotal Responses26<br />43. Please select your age range below in the dropdown menu:<br />#AnswerResponse%7Select from dropdown menu:00%1Under 25 years old00%2Between 25-3024%4Between 30-352245%5Between 35-401531%6Between 40-45816%8Between 45-5024%9Between 50-5500%3Between 55-6000%10Between 60-6500%11Between 65-7000%12Between 70-7500%13Between 75-8000%14Above 80 years old00%Total49100%<br />StatisticValueMin Value2Max Value8Mean4.71Variance1.29Standard Deviation1.14Total Responses49<br />