TERRANCE KNECHTtlk@terranceknecht.com 20 Shagbark Court 319-248-0130 Hwww.tknecht.com & LinkedIn Iowa City, IA 52246 319-471-2751 C PORTFOLIO/PROGRAM MANAGER Recruited for challenging tasks throughout career; engineered repeated successes at building entire informationand telecommunications infrastructures; directed small to large staffs up to 200 with up to $60 million budget; and established partnerships with leading industry players, including IBM, DEC, Lucent, and Oracle.• Turnarounds. Rejuvenated an underperforming organization chronically over budget (over $6.8 million in 2000); slashed expenses 20% while maintaining service levels; developed projects worth $66 million in corporate savings over six years; and implemented controls that achieved a 99% on-time project completion rate at BC/BS.• Restructurings. Revamped and expanded the IT function at the largest US multilingual call center company while positioning Lexi International as finalist for Computerworld Smithsonian Institute Award for the Visionary Use of Information Technology in the Field of Business and Related Services.• Technology Implementations. Directed the University of Iowa Foundation’s largest software system implementation (CRM), a transition from a mainframe-centric to a web/network environment.• High Growth. Transformed United Payors & United Providers from a collection of start-up solutions to a fully integrated and consolidated national organization to support aggressive growth and acquisition activity.• Infrastructure Development. Successfully designed the technical infrastructure of the largest studio public broadcasting station and built a new high-tech call center.• Thought Leadership. Delivered successes extensively covered by the media: articles in Computerworld (July 2007 feature article, The Fixers), Inc. Magazine (Wanted: Model CIO), InfoWorld (Tapping into Telephony) and CTI Reference Book for Japan; television on Small Business Today; advertising campaigns by IBM, Lucent and DEC; and speaker at local/national/international events including World Computer Telephony Conference in Tokyo. AREAS OF EXPERTISE IT Portfolio Management B2B Partnerships M&A Integrations ERP & CRM Implementations Information Systems Security Project Management Turnaround Offshore Development Global & Virtual Staff Management Multi-Site Operations Certified Information Systems Security Professional (CISSP) • Certified in the Governance of Enterprise IT (CGEIT) Project Management Professional (PMP) • Information Technology Infrastructure Library Certification (ITIL) Control Objectives for Information and Related Technology Certificate (COBIT) • MBA (Pepperdine University) PROFESSIONAL EXPERIENCEAMGEN Thousand Oaks, CA 2011 to PresentConsultant (Technical Project Manager for ZS Major international Biotechnology CompanyAssociates)Selected for enterprise-level IT turnaround project encompassing five company entities and 1000 sales staffpersonnel across 5 North American and Asian locations.• Rescued a troubled sales and marketing project and built a project management and reporting structure to support company’s marketing strategy, tactical sales planning, and staff evaluation and commissioning.• Leveraged expertise in Oracle, Informatica, Teradata, and Business Objects to support the business solution.• Operated in an offshore development environment with an aggressive timeframe.
• ZS Associates named “IS Supplier of the Year” TERRANCE KNECHT - Page TwoUNIVERSITY OF IOWA FOUNDATION Iowa City, IA 2004 to 2010Chief Information Officer & AVP Big Ten UniversityRedesigned a failing system with no architectural plan to a single storage, VMware based, clustered serverenvironment with an integrated e-vaulting solution to support a secure, financially sound, state-of-the-artinfrastructure.• Created a stable, optimized and homogeneous environment to eliminate previous concerns and ensure a more nimble platform for adding new solutions while allowing the implementation of a robust security infrastructure (ISO 27001/27002 and PCI).• Shifted applications to a single MS-SQL 2008 environment from a heterogeneous DB/2, Oracle and Informix one. Heavily implemented SharePoint and project management strategies to increase organizational efficiencies.• Aligned IT with business units, created governance groups and implemented project portfolio management.• Partnered with a leading software vendor to develop and implement a new, internationally deployed, MS-SQL 2008 based, fundraising CRM software. Initiated two user groups for the product to address software functionality concerns needed for the Go Live and to build relationships with peer organizations.• Developed strong staff with strategic certifications: CISSP, PMP (3), Ethical Hacker, Certified Business Continuity Planner (CBCP), CTT+ Technical Trainer, CGEIT, web development (2), extensive MS SQL and business intelligence classes (14), and COBIT.• Rebuilt strained relationships with the University IT staff and better utilized cross-department resources.• Maintained IT services during the Flood of 2008 (500 year flood).MID-DELTA HEALTH SYSTEMS Mississippi 2003 to 2004MIS Consultant Healthcare ProviderMid-Delta is an emerging healthcare provider which operates across Mississippi with a presence in Alabama andTennessee. Terrance Knecht was recruited by the business management side to move the technical environmentforward quickly. Mid-Delta had started an aggressive conversion of all of their systems (ERP financials andClinical/Billing), but because of their limited technical staff the projects were not completed. Terrance assisted in• Completing the implementation of the two major systems: Financials (Great Plains, i.e. Inventory) and Clinical/Billing (InfoSys-Homesys).• Upgrading the technical structure at the branches and the overall communications grid.• Addressing key unresolved issues (i.e. unbundled supplies) within the business processes.• Implementing HIPAA compliant communications between offices.• Bringing a higher level of professionalism and predictability to MIS (i.e. project management and due dates).• General assistance to senior business staff.BLUE CROSS/BLUE SHIELD OF WISCONSIN Company Sold Milwaukee, WI 2000 to 2002Chief Information Officer & VP $1.4-B Healthcare Insurance ProviderRecruited to address acute organizational and support issues. Quickly solved a chronic $6.8 million over-budgetcondition (COBIT); a consultant based IT staff; and a lack of visibility and participatory planning by the business units.Developed procedures, structure and systems across all dimensions of an organization utilizing a direct chargebacksystem. Directed a staff of 200 with a $60 million budget.• Implemented a comprehensive IT project/resource tracking system that directly fed the financial chargebacks to the PeopleSoft financials. Other company units also implemented the system.• Reduced the budget by 20% and closed IT “on budget” for first time in five years in 2001.
• Built a functioning relationship with the key outsourcing vendor (lawsuit pending when arrived) and saved the company $2 million yearly on an $18 million annual service contract. TERRANCE KNECHT - Page ThreeUNITED PAYORS & UNITED PROVIDERS Company Sold Rockville, MD 1997 to 2000Chief Information Officer $450-M Health & Financial ServicesUnified activities in a multi-site, Application Service Provider (ASP) environment for the major health insurancecompanies. Partnered with Digital, MCI and Lucent to design and develop a national communications grid.Redesigned software applications to simplify IT operations. Simultaneously led projects in Y2K, acquisitionconsolidation and e-commerce, while developing the IT support at subsidiary sites. Provided IT services for sisterdot-com company - HealthExtras. Supported six sites within a continual acquisition and consolidation mode.Directed a staff of 65 with a budget of $15 million.• Revitalized, recruited and trained IT technical and management teams.• Developed detailed, comprehensive and mutually supporting, long-range strategies for all segments of IT technology, won approval of the plans by senior management and implemented same.• Eliminated one full year off the normal Y2K development cycle.• Renegotiated vendor contracts resulting in significant (25%) savings.• Managed the planning and construction of the new US corporate headquarters.• Rolled out Office 2000 within the MS Rapid Deployment Program before general product release.LEXI INTERNATIONAL Company Sold L.A., CA 1995 to 1997Chief Information Officer & VP of IT $250-M National TelemarketingIntroduced to the President through published articles and recruited as the Senior IT Executive for Lexi International,a sophisticated telemarketing organization operating the largest U.S. multilingual call center and serving majorcorporate clients (e.g., AT&T, Lucent, MBNA). Challenged to resolve critical issues negatively impacting the perform-ance, profitability and survivability of the organization. Directed a staff of 50 including the Vice President of ISMarketing and three IT Directors. Managed $3.5 million annual operating budget and $2 million annual capitalbudget. Member of five person Senior Executive Team.• Rebuilt and expanded the entire IT function, all technical platforms, applications, software and network protocols. Revitalized and retrained IT professional, technical and management teams.• Reengineered communication grid, installed new database (Oracle), led development of core business applications, created framework for data warehouse and implemented a client/server solution.• Created high-impact recruiting/training program resulting in a diverse staff that cost-effectively met the high technical needs of the reengineering initiative. Drove several successful mentoring projects.• Forged partnerships with strategic vendors resulting in cost and support advantages.KCET-TV (PBS) Recruited to Lexi International L.A., CA 1991 to 1995Director of Information Technology $42-M TV & Movie Production and TV BroadcastingSelected for Senior IT Executive role with full responsibility for the strategic planning, development, implementationand IT leadership of the third largest public broadcasting station in the U.S. with broadcast transmission, productionstudio, call center and core business applications. Transitioned archaic technology infrastructure into state-of-the-artenvironment. Provided dynamic business leadership to drive a successful build out of a multi-site, multiple AS/400,multiple PBX environment. Directed a staff of 22, a $2.5 million annual operating budget, and $3 million in capitaltechnology investments.• Reengineered 21 applications in 24 months as environment shifted from batch to client/server. Installed Software 2000 ERP and created a comprehensive communication grid over a multi-site/campus environment.
• Built a second telemarketing data center for the support of the PBS station network utilizing CallPath/400, SYNON, and RAD techniques (featured in Small Business Today television production highlighting system efficiency, quality, productivity and performance). Brought facility to start-up in 90 days. TERRANCE KNECHT - Page four EDUCATION MBA - GPA 3.9+ - Pepperdine University (held full time graduate status & full time position) Extensive postgraduate technical work - various colleges/universities - equivalent BS MIS BA - Economics, History, International Relations (Magna Cum Laude) - Texas Christian University MEMBERSHIPS ISACA – Member of East Iowa chapter • Iowa CIO Forum Iowa • Contingency Planners (Business Continuity) Project Management Institute Association (PMI) – Member of East Iowa chapter Information Systems Security Association (ISSA) – Member of East Iowa, Milwaukee and DC chapters CIO Forum of Big Ten Foundations – Member of “Big 10” University CIO organization Professional Association for SQL Server (PASS) • International Cyber Threat Task Force TECHNOLOGY ATTRIBUTES ERP and CRM: JD Edwards, Software 2000, BB Enterprise CRM, SunGard (IFAS), MS Dynamics GP, PeopleSoft, Oracle; SharePoint; e-vaulting; VMware; Cisco; NetApp; Tivoli Storage Manager; MS SQL 2008: Reporting Services (SSRS), Integration Services (SSIS), Analysis Services (SSAS); Visual Studio 2008 Team Foundation Server (TFS); i.Support & Remedy; Oracle; DB2; EMC Imaging (ApplicationXtender) TECHNOLOGY LEADERSHIP: Publications and Public Speaking EngagementsISACA Presentation (October 2012) titled “How To Be Found in LinkedIn: A Winning Strategy & How to be the Resourcethat Everyone Needs.ISACA Presentation (April 2012) titled “Frameworks for Predictability: COBIT, ITIL and PMBOK”.Served on Review Board for the development of a PMP training class by ITpreneurs (2012).PMI Presentation (April 2009) titled “Black Bag Tricks of Project Management”.Computerworld – June 2007. Featured cover article titled “The Fixers: Turnaround CIOs” in a career review.Microsoft Press Release – June 1999. Featured the participation and success of United Payors & United Providers inMicrosoft’s Rapid Deployment Program of Office2000 prior to its general product release.Keynote Speaker - World Computer Telephony Conference/Expo - Tokyo, Japan - June 27, 1997. Presentation on thecurrent technical direction of CTI and the critical issues influencing the management of complex technical functions bynon-technical senior managers.CTI Reference Book for Japan - 1997. Featured for success in implementing CTI solution at Lexi.Inc. Magazine - July 1996. Featured in article titled, “Wanted: Model CIO.”Info World - May 20, 1996. Featured in lead article, “Tapping into Telephony.”Challenging Tomorrow’s Changes - Nikkei BP (Japan) - 1996. Featured technology implementations.Digital Equipment Corporation - 1996. Lexi’s network featured on Digital’s home page, marketing movie, and Comdex.
Small Business Today (TV segment) - 1994. Featured technical reengineering and call center development at KCET in a TVprogram showcasing technology supporting business opportunities.