2. From the MD’s desk-
20th October 2011
Dear All,
When we started out on our entrepreneurial journey, we
intended to create a company that was profitable in the long
run, fun to work in and good for the country. We have got that
unique triad in our current endeavor to become the labour
supply chain company of India.
At a macro level, we have a great demographic dividend that
in the past was viewed as a bane but now is clearly looked at
as a boon. There are multiple challenges in the short run of
matching demand and supply of labour, in the medium term of
mismatch of supply to industry requirements and the long term problem of
pipeline where the education is not in line with market requirements. But where
there is a crisis, there is an opportunity.
We have raised our second round of financing and are aggressively investing in
creating the platforms of people, process and technology to achieve success in
our chosen areas. We are making the investments in the belief that we have a
great opportunity, a great team to pull it all together and we will overcome the
execution challenge that lies ahead. We are focused on the customer
experience, the product, sales/marketing and the matrix organisational structure
to ensure clear accountability and team work for the future.
As an umbrella organisation of TeamLease, IIJT and TeamLease University, we
have been evolving and today cover the spectrum of the labour market
problems/opportunities. We are innovating at the intersection of employment,
employability and education to find the solution to the challenge. The 3x3 matrix
below captures the essence of our opportunity and organisational play.
Employment Employability Education
Government Corporate Retail
Campus/Centre’s E-learning/Cloud OJT/Apprentice
In specific to the SBUs that we have;
TeamLease staffing is on a stable growth platform, but we do need to
explore opportunities and avenues that would give the business a volume
kick up
The Perm Sourcing business has seen a return of volume open positions
from clients and key is to ensure delivery to closure to ramp up revenues
3. The Regulatory consulting practice is seeing traction with growth in
number of mandates of both one time and recurring nature
The Retail Training business continues to lose money (we do look at this
as investment) but is starting to show incremental progress and hope to
have that pace pick up
The Corporate Training business has opened the account with delivery
across IT and non IT clients. We are in the process of building a team for
the future business
The Institutional business has kicked off, ramped up operations in Gujarat
& Karnataka and also built a large volume of business pipeline in other
states
The University approvals are in process and in the meantime we have
Paresh Vora who has joined us as the President and moved to
Ahmedabad to drive the ground activities
We do have a lot going on. We do have a lot of people doing things. We do have
a lot of locations at which we do business. We do have a great opportunity and
the patience to play to the long term. India is tomorrow’s story and today’s
opportunity and we are best positioned to make a success of it. Wish you all luck.
- Ashok Reddy
TeamLease is India’s largest HR Services Company. We are known for our
quality HR solutions. We serve clients from various industries like Consumer
Durables, FMCG, BFSI and Agriculture.
The last half year witnessed a lot of action and achievements.
Staffing Vertical
The Business Development team under the joint
leadership of Rituparna Chakraborty and Mohit
Gupta has achieved 101 percent of its cumulative
revenue target and 102 percent of monthly
recurring revenue target. Delhi, Hyderabad and
Pune have performed exceptionally well by
exceeding both the targets.
The team acquired reputed clients like Blue Star, Badarpur Tollway, Ferrero,
Magcore, Abbott Truecare, Blossom Kochar, Metahelix and ISAGRO Asia in the
recent past.
The Operations team under Ashish Jhunjhunwala continues to
provide high quality support. The team exceeded their goals in
4. various parameters like % First Time Resolution and % client IDs locked on or
before target.
The OPs team has done an amazing job in putting new processes in place and in
improvising the existing processes!!!
The team created a presentation which would be used to train all the employees
on OPs processes. An improvised process of generation of ESIC Temp card
generation has been proposed. The team is working on overhauling the current
dispatch process in an endeavor to clean up the mailing address in the ALCS.
The team initiated multiple pay mode options for associates across locations.
Axis Bank Insta Cards/Payroll cards and ICICI Bank Insta Cards were launched.
TeamLease client related process documents are available on Google docs. The
team is working out possibilities to incorporate a process which will ensure that
escalations received by phone or by email are acknowledged and first responded
with plan of action within 1 hour of receiving the request. The endeavour would
be to ensure we are able to resolve at least 85% of the escalated matters or
queries within 5 business hours.
The Customer Support team headed by Suman Srinidhi has
done a commendable job in achieving their targets. The
Associate Outbound (99.8 percent), the Modify team (98.9
percent), IIJT Support (97.9 percent), Associated Inbound (96.6
percent), Quality (95.8 percent) and Client Inbound (87.8 percent)
contributed to the overall performance of the CS team.
The CS team undertook many process improvement initiatives. A sub – team
was created to handle all the document related requests from the clients. All
abandoned calls are given a call back within 1.5hrs and the query raised are
tracked to closure on the Customer Relationship Management (Talisma)
The CS team is now capable of handling queries and complaints from people
speaking English, Hindi, Kannada, Tamil, Telugu, Malayalam, Marathi, Oriya,
Assamese, Gujarati, Bhojpuri, Bengali, Urdu and Coorgi. This is definitely an
impressive achievement!
Sourcing Vertical
Our Perm IT team lead by Surabhi Mathur achieved 79 percent of
their target. The team has been servicing reputed clients like IBM
India Pvt Ltd, National Institute of Smart Government and Equant
Solution India Pvt Ltd.
The team won new clients like Siemens Information Systems Ltd,
Kentar Berkadia, Omnitech and HCL Comnet at locations like
5. Bengaluru, Hyderabad, Mumbai and Delhi.
The Sourcing Non IT team under Sangeeta Lala has achieved 80
percent of the target (YTD). The team acquired new clients like
Sabic Innovative Plastics, GetiT Services, Idea Cellular,
Technopak Advisors, Firefly e-Ventures, Moser Baer Photo
Voltaic, Volkswagen India and Abbott Medical Optics.
The team is focusing on improving the skills of its members by imparting high
quality training. The team has a six month training schedule in place. The Train
the Trainer program and the mentoring program will go a long way in improving
the productivity of the team members.
The Regulatory team headed by Amitava Ghosh offers a
gamut of services related to labor legislations. It also handles
day – to – day regulatory issues faced by TeamLease. The
team has achieved 34.5 percent of its target (till September
2011). The team has acquired new clients like Mphasis
Bangalore, L&T Hazira and Axis Bank Ltd.
The team has undertaken many process improvement initiatives during the last
six months. The invoice draft is standardized. The RLCS software is used to fix
audit schedule. The Central Team started working on Talisma from June – 2011.
Did You Know?
TeamLease is one of the 8 founding members to form Indian Staffing Federation,
joining hands with the likes of Adecco, Kelly, Manpower, Mafoi, Gi Staffing,
Global Innovsource and Allegis to address issues which confront our industry
and promote growth of staffing.
TeamLease has been invited to represent Employers of India in the Global
Dialogue Forum on the role of private employment agencies in promoting decent
work and improving the functioning of labour markets in private services sectors
(Geneva 18-19 October 2011)
________________________________________________________________
IIJT is India’s leading vocational education and training institute. IIJT’s multi –
disciplinary courses have robust practical elements that develop critical skills
necessary for workplace success. It services reputed clients like Samsung,
Vodafone, Titan and LG to name a few.
6. The IIJT Retail business is aiming to build a key differentiator in the VET space.
The team is working on building a Job Training Institute that would train as per
industry requirements and would provide strong placement support.
The team conducts weekly career seminars via satellite where professionals from
the industry interact with students every Saturday. This is an enriching
experience for students. This is just one of the many processes the team has in
place in order to ensure that the students become thorough professionals.
The IIJT Partner Operations team lead by Vandana Sharma is
the vital link between the Authorized Training Centres (ATC) and
the organization. They play a major role in engaging with
partners by providing a build – operate matrix support system.
They support various activities at the ATC like recruitment,
training, assessment and development. They provide sales and
marketing support and audit the operations at the ATCs
periodically.
The team has achieved many landmarks in the recent past. The ATC hygiene
exercise has categorized the centres under three colours; green, yellow and red.
Travel calendars help in making optimum utilization of time and energies of
central and support teams. These teams visit ATCs regularly. Implementation of
COMS has streamlined the training activities. ISET Studio enables relaying of
training programs from Bangalore, Mumbai, Kolkata and Delhi.
The IIJT Placements team headed by Savita Singh did a total
of 209 placements (COC – 146 and ATC – 63) across all centres
during the last quarter, with East contributing the most with 118
placements. The average salary offered was Rs.6,240 per
month. More than 60 clients were serviced by the team.
Comatra E – Solutions and Karvy Data Management systems
hired the most number of students (16 each) during this period.
The team has recently started the process of conducting one job fair every
month. It has conducted several job fairs in the last three months at 14 locations.
More than 100 clients have participated in these fairs. These events offered an
opportunity for more than 3600 students to attend interviews. More than 1000
students got their offer letters or short listed for final round of interview. Amazing
job team!
The IIJT Institutional Services team lead by Neeti Sharma
has achieved 40 percent of their half yearly target. The team is
servicing reputable clients like Development Support Agency
7. of Gujarat, Tribal Development Department, Gujarat; Employment Generation &
Marketing Mission, Department of Rural Development, Andhra Pradesh and
Karnataka Vocational Skills Development Corporation, Karnataka. The team
acquired new clients like Employment Generation & Marketing Mission,
Department of Rural Development, Andhra Pradesh; Commercial Tax Office,
Chattisgarh and Urban Development Department, Jharkhand during the last half
year period.
The team has initiated processes which would help in identification of
opportunities to work with state and central government departments and in
closing deals quickly. It has created daily activity calendar which would help in
ensuring that all commitments are met.
________________________________________________________________
The IIJT Learning Operations team lead by P. Davuluri is
responsible for faculty development, building relevant
curriculum and for increasing distance learning efficiency. The
team has been able to conduct assessments as planned. It
launched academic courses and Train the Trainer [T3] on
satellite. It conducted the academic council with Subject Matter
Experts and Industry Experts.
The team implemented biometric attendance tracking across all
centres for trainers. It has initiated a process to do the same for students. It
prepared the Trainer Development Plan which involves continual assessments,
T3, mentorship programs and self paced learning resources. Keep up the good
work team!
The IIJT Marketing team lead by Vishal Solanki has developed
and is working on various products to cater to market segments
like unemployed youth, working professionals and school pass
outs. Its four sub–functions: Above the Line [ATL], Below the
Line [BTL], Press Release [PR] and Digital Marketing work
together to ensure that all the customer touch points are
covered.
The team has conducted various activities like job fairs, career seminars, canopy
activities, electronic direct mailers and student development activities (like
personality development, grooming, quiz, excursions and chess competitions).
The shared services between TeamLease and IIJT are doing a fabulous job of
creating employee delight and synchronizing work cultures.
8. The Finance team, headed by Ravi Vishwanath, which is like
the back bone for the organization, has been working to build the
function into three distinct areas: Staffing Finance, Business
Finance and General Accounting.
As a step towards this, during the first half of this financial year
key personnel in the team with varied work experience were
offered a change in role within the function. The results of this have been
encouraging so far on two counts – opportunity for individuals to progress in their
career path and integration of TeamLease-IIJT work culture.
With external investors coming on board, there is greater emphasis on numbers
and processes. The team has undertaken many initiatives to streamline
operational efficiencies and processes. It is working towards establishing world
class financial controls and processes within the organization
The Human Resources team under Zarir Batliwala’ s
guidance has been driving performance management in a
structured manner so as to make KRAs, regular performance
reviews, feedbacks, ratings and compensation reviews an
integral part of the company’s DNA. The focus of the team
during the period has been to build the function as a strategic
partner to the business.
Each business unit is assigned an HR partner. The HR partners will work with
business managers in an endeavor to drive people initiatives across the
organization. The HR team has developed a career development framework for
the four large employee groups – Recruiters and Operations in TeamLease and
Trainers and Career Advisors in IIJT.
The HR team has developed experiential workshops for the employees. This will
go a long way in encouraging the employees to introspect, identify their
strengths, work on their areas of improvement, go beyond their limitations and to
excel in their work. Talent management and succession planning will be the
focus areas during the second half of the year.
The Information Technology team lead by Sharanabasappa
Shirol has done an amazing job during the last 2 quarters by
achieving an overall performance of 98.33 percent. It initiated
many new processes and improvised on existing ones.
The team adapted ITIL framework to manage the IT
9. infrastructure effectively. The data center check list was defined order to ensure
efficient performance of the system. These are just a couple of many
achievements. Great job team!
________________________________________________________________
Industry and market trends
Focus on niche requirements: The year started off with an optimistic &
aggressive hiring intent across all skills and requirements. The market was fertile
with opportunities in vanilla skills, ERP requirements and a large chunk of
specialized niche requirements. However, some rationalization has been
observed in the hiring numbers towards the end of the first half of the year. With
most of the large organizations reducing their overall demand, the hiring focus
has moved to more specialized & niche requirements within the industry.
Hiring Trend: New market players are hiring with exponential offers (2-3 times)
and creating the dissatisfaction threshold in the industry. This is also resulting in
attrition due to the inability to achieve high targets.
New Entries: New Banks are ready to enter the market as they have approvals
on licenses. This is bound to create a huge demand throughout the banking
industry. We have a huge opportunity here.
Productivity Focus: After recession and a little stable last financial year major
BFSI companies are looking forward to enhance the productivity of the current
employees and thus they will be slow on hiring front. They will try to take out the
best from the current core employees.
Hiring Trend with Wealth Management companies: These companies don’t
want to compromise on talent and are ready to offer out of the way to acquire the
best talent from the market. Earlier they were constrained by their budget but
currently due to high demand and expansion they are hiring with No
Compromise.
Government departments: The Government is more focused on tenders &
RFPs instead of direct proposals. Technology platforms are being initiated in
many states & departments. They may be linked with our technology platforms
for data portability.
Achievers – People who made TeamLease - IIJT proud
Business Development team:
Teams of Delhi, Hyderabad & Pune have done exceptionally well by overachieving their
targets.
10. OPs team:
Subrata Kumar Kundu made the team proud by winning the TeamLease honours award.
Deepa C N, Ambika A and Abraham won the Champion of Champions award (2010 –
2011). Arun and Shilpa R R were honored with the Pathfinder award for the quarter April
– June, 2011. Ramya B L, Jigna P Shah, Hema S N, Arjunan S Subramani, V Hemanth,
Nitish Vinay Shah, Syed Afsar, C S Abraham, Harish M Shah, G Rajasekar, Raju C K,
Gopi Chand, Sharanya Shalini M, Nagalakshmi S, Praveen C R, Sanjana Sharma, Amit
Washnik, D Lokesh Babu, Anthony Raj Lingareddy, Atul Sharma, Archana Devi, Neveda
V K, Vani Bai Rajputh, Ravikumar T N, Naveen Kumar G, Shilpa Mense, Keerthan M
Shah, Satish Kumar N, Sushma N, Swathi S, Jagdeesh E, Harish G K and Baburaj B
were honored for their excellent performance. Great job indeed!
CS team:
V Kondhanda Raman was the “Achiever of the quarter” (June – August, 2011). Vinay
Dhondale won the Pathfinder award for the second quarter. Employability was the Star
Team for the same period. Aparna B Chengappa, Shilpashree P, Jai Shankar, Pradeep
V, Gourav D S, BA Mohammed Shafeeq, Jaspreet Kaur, Sekh Ataulla, Nigel Gavin,
Gayathri U, Srinivasan R, Vikram U P, Ramya were honoured for their excellent
performance.
Perm IT team:
Suchita Kedia, Sandhya K P, Swetha Potel, Aadvaita Bajaj Vadhera, Ankit Srivastava
and Nidhi Bhatt have achieved over 125 percent of their individual targets. Esha Seth,
Somna K, Mahesh Kumar Saraswat and Alka Dhingra achieved over 100 percent in
Leads. Way to go!! TeamLease is proud of you.
Sourcing Non IT team:
Suresh Eswararaju, Kirti Dave, Tara M N, Pooja Sharma, N. Radhika, Yamuna Devi R,
Renny George, Ketaki Bhirdikar, Shaziya Kazi, Ritu Mohanlal Kukreja, Vanita A Yamgar,
Shanu Amit Srivastava, Alka Anavkar, Neha Naik, Khushbu J Rawal, Sajid Baig, Nitu
Patle, Pradnya Shastri and Poonam Gugale achieved more than 100 percent of their
targets during the period April – September, 2011. Fabulous job! We are proud of you!!
Regulatory team:
Nirmal Kuman Sahu from Bangalore and Supriyo Banarjee from Kolkata were the best
performers in the last two quarters. Prasanna, Madhav Joshi and Poonam Wadhera
played a major role in acquiring new clients during the same period. Great job!
Institutional Services team:
Pankaj Rathod and Jayesh Chaudhari were the best performers in the team during the
last half year period.
Enterprise Learning Services:
Bikram Das and Srikanta Acharya were the best performers during the last two quarters.
IT Team
Praveen Bharathi, Murali B N and Mukunda were the best performers during the last half
year.
11. Admin Team
Navaneetha, Srishylam and Praveen U from Hyderabad team were the best performers
for the last quarter.
________________________________________________________________
The TeamLease Times Crossword
Down
1. The BD/Recruitment guys get this to work on
2. This fruit is our head quarters location
3. Happens every week in Tabla [conference room]
6. This lottery is overwhelming says Manish.
8. They are not the police actually but were called so
Across
4. What the teams love to hear from Biju [of Sourcing Team]
5. One leg of the 3 legged stool
7. Our topmost core value
8. Copied from the Americans [a team name]
9. This is the acronym of our studio facility setup
1
2
3
4
5 6
7
8
9
Rush in your answers to shams@teamlease.com. The first 10 correct entries will
get a surprise gift!!
Any feedback / suggestion? Please send it to
employeecommunication@teamlease.com!
