TRENDS IN 21 ST CENTURY PUBLIC LIBRARIES

NEW REALITIES: CHANGE Libraries are changing rapidly Product is no longer content but experience Spaces must conform to new uses

Libraries are changing rapidly

Product is no longer content but experience

Spaces must conform to new uses

WHAT LIBRARIES NEED TO BE A welcoming environment Presentation Style Ambience

A welcoming environment

Presentation

Style

Ambience

WHAT LIBRARIES NEED TO BE A physical and virtual destination

A physical and virtual destination

WHAT LIBRARIES NEED TO BE The community living room

The community living room

WHAT LIBRARIES NEED TO BE Supportive of self sufficiency

Supportive of self sufficiency

WHAT LIBRARIES NEED TO BE A place where people can co-exist as they are

A place where people can co-exist as they are

ACTION STEPS Find out what customers want Reach out to all demographics Reach out to current non-users Change our approach! Do not expect customers to change.

Find out what customers want

Reach out to all demographics

Reach out to current non-users

ACTION STEPS Find out how customers use our facilities and redesign our spaces if necessary Change our approach! Do not expect customers to change.

Find out how customers use our facilities and redesign our spaces if necessary

ACTION STEPS Evaluate and redefine customer service for our library and train staff in that new reality Change our approach! Do not expect customers to change.

Evaluate and redefine

customer service for our library

and train staff in that new reality

ACTION STEPS Change our approach! Do not expect customers to change. Market our new identity