Trends In Public Libraries Overview

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  • 1. TRENDS IN 21 ST CENTURY PUBLIC LIBRARIES
  • 2. NEW REALITIES: CHANGE
    • Libraries are changing rapidly
    • Product is no longer content but experience
    • Spaces must conform to new uses
  • 3. WHAT LIBRARIES NEED TO BE
    • A welcoming environment
    • Presentation
      • Style
    • Ambience
  • 4. WHAT LIBRARIES NEED TO BE
    • A physical and virtual destination
  • 5. WHAT LIBRARIES NEED TO BE
    • The community living room
  • 6. WHAT LIBRARIES NEED TO BE
    • Supportive of self sufficiency
  • 7. WHAT LIBRARIES NEED TO BE
    • A place where people can co-exist as they are
  • 8. ACTION STEPS
    • Find out what customers want
      • Reach out to all demographics
      • Reach out to current non-users
    Change our approach! Do not expect customers to change.
  • 9. ACTION STEPS
    • Find out how customers use our facilities and redesign our spaces if necessary
    Change our approach! Do not expect customers to change.
  • 10. ACTION STEPS
    • Evaluate and redefine
    • customer service for our library
    • and train staff in that new reality
    Change our approach! Do not expect customers to change.
  • 11. ACTION STEPS Change our approach! Do not expect customers to change. Market our new identity
  • 12.