TRANSFORMING LIBRARIES FOR THE 21 ST  CENTURY Prepared and presented by: Carolyn Rawles-Heiser, Curtis Kiefer, Mary Norman...
NEW REALITIES: USER EXPERIENCES <ul><li>RECENT STUDIES SHOW USERS ARE HAVING AN EXPERIENCE WHICH IS… </li></ul>
<ul><li>UN COMFORTABLE </li></ul><ul><li>UN ENJOYABLE </li></ul><ul><li>UN SUCCESSFUL </li></ul>
NEW REALITIES: CHANGE <ul><li>Libraries are changing rapidly </li></ul><ul><li>Product is no longer content but experience...
WHAT LIBRARIES NEED    TO BE <ul><li>A welcoming environment </li></ul><ul><li>Presentation </li></ul><ul><ul><li>Style </...
WHAT LIBRARIES NEED    TO BE <ul><li>A physical and virtual  destination </li></ul>
WHAT LIBRARIES NEED    TO BE <ul><li>The community living room </li></ul>
WHAT LIBRARIES NEED    TO BE <ul><li>Supportive of self sufficiency </li></ul>
WHAT LIBRARIES NEED    TO BE <ul><li>A place where people can co-exist  as they are </li></ul>
ACTION STEPS <ul><li>Find out how customers use our facilities </li></ul>Change our approach! Do not  expect customers to ...
ACTION STEPS <ul><li>Find out what customers want </li></ul><ul><ul><li>Reach out to all demographics </li></ul></ul><ul><...
ACTION STEPS <ul><li>Identify our core functions </li></ul><ul><li>Identify our  new “niche” unique to our community </li>...
SECOND PHASE ACTION STEPS Incorporate all of the above into our   VISION, MISSION & GOALS <ul><li>Evaluate and redefine cu...
SECOND PHASE ACTION STEPS Incorporate all of the above into our   VISION, MISSION & GOALS <ul><li>Redesign our spaces  </l...
SECOND PHASE ACTION STEPS Incorporate all of the above into our   VISION, MISSION & GOALS <ul><li>Consistent branding and ...
WHAT DOES THIS MEAN FOR THE LIBRARY BOARD? <ul><li>Recognize the need for this transformation </li></ul><ul><li>Stay infor...
WHAT DOES THIS MEAN FOR THE LIBRARY BOARD? <ul><li>Support staff efforts in making these changes </li></ul><ul><li>Set boa...
 
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Transforming Libraries For The 21 St Century

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  • Transforming Libraries For The 21 St Century

    1. 1. TRANSFORMING LIBRARIES FOR THE 21 ST CENTURY Prepared and presented by: Carolyn Rawles-Heiser, Curtis Kiefer, Mary Norman and Teresa Landers
    2. 2. NEW REALITIES: USER EXPERIENCES <ul><li>RECENT STUDIES SHOW USERS ARE HAVING AN EXPERIENCE WHICH IS… </li></ul>
    3. 3. <ul><li>UN COMFORTABLE </li></ul><ul><li>UN ENJOYABLE </li></ul><ul><li>UN SUCCESSFUL </li></ul>
    4. 4. NEW REALITIES: CHANGE <ul><li>Libraries are changing rapidly </li></ul><ul><li>Product is no longer content but experience </li></ul><ul><li>Spaces must conform to new uses </li></ul>
    5. 5. WHAT LIBRARIES NEED TO BE <ul><li>A welcoming environment </li></ul><ul><li>Presentation </li></ul><ul><ul><li>Style </li></ul></ul><ul><li>Ambience </li></ul>
    6. 6. WHAT LIBRARIES NEED TO BE <ul><li>A physical and virtual destination </li></ul>
    7. 7. WHAT LIBRARIES NEED TO BE <ul><li>The community living room </li></ul>
    8. 8. WHAT LIBRARIES NEED TO BE <ul><li>Supportive of self sufficiency </li></ul>
    9. 9. WHAT LIBRARIES NEED TO BE <ul><li>A place where people can co-exist as they are </li></ul>
    10. 10. ACTION STEPS <ul><li>Find out how customers use our facilities </li></ul>Change our approach! Do not expect customers to change.
    11. 11. ACTION STEPS <ul><li>Find out what customers want </li></ul><ul><ul><li>Reach out to all demographics </li></ul></ul><ul><ul><li>Reach out to current non-users </li></ul></ul>Change our approach! Do not expect customers to change.
    12. 12. ACTION STEPS <ul><li>Identify our core functions </li></ul><ul><li>Identify our new “niche” unique to our community </li></ul>Change our approach! Do not expect customers to change.
    13. 13. SECOND PHASE ACTION STEPS Incorporate all of the above into our VISION, MISSION & GOALS <ul><li>Evaluate and redefine customer service for our library and train staff in that new reality </li></ul>
    14. 14. SECOND PHASE ACTION STEPS Incorporate all of the above into our VISION, MISSION & GOALS <ul><li>Redesign our spaces </li></ul>
    15. 15. SECOND PHASE ACTION STEPS Incorporate all of the above into our VISION, MISSION & GOALS <ul><li>Consistent branding and marketing of our new identity </li></ul>
    16. 16. WHAT DOES THIS MEAN FOR THE LIBRARY BOARD? <ul><li>Recognize the need for this transformation </li></ul><ul><li>Stay informed </li></ul><ul><ul><li>Ask staff when you don’t understand </li></ul></ul><ul><ul><li>Attend conferences, workshops, etc. </li></ul></ul><ul><ul><li>Encourage dialogue </li></ul></ul>
    17. 17. WHAT DOES THIS MEAN FOR THE LIBRARY BOARD? <ul><li>Support staff efforts in making these changes </li></ul><ul><li>Set board goals that facilitate this transformation </li></ul>

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