Welcome to the November 2008 AGM / Chapter Meeting Making project management indispensable for business results ®

November 2008 presentation Managing Relationship Risk in Projects The presentation … … highlights the need for effective management of relationships in projects. It covers relationships from a risk management perspective and shows how to develop a rigorous planned approach that will impact on delivery outcomes through effective group dynamics; interface management and good leadership methodologies. Graham Scott … … is an Organisational Psychologist with Masters qualifications. Prior to studying Psychology Graham worked in the Construction Industry at trade and Management levels. For the past thirteen years Graham has being working in Projects mostly in recovery around “communication” and “people issues”. OrgConsulting.com will be the proud sponsor of a Bar Tab for the November 2008 Chapter Meeting

The presentation …

… highlights the need for effective management of relationships in projects. It covers relationships from a risk management perspective and shows how to develop a rigorous planned approach that will impact on delivery outcomes through effective group dynamics; interface management and good leadership methodologies.

Graham Scott …

… is an Organisational Psychologist with Masters qualifications. Prior to studying Psychology Graham worked in the Construction Industry at trade and Management levels. For the past thirteen years Graham has being working in Projects mostly in recovery around “communication” and “people issues”.

OrgConsulting.com will be the proud sponsor of a Bar Tab for the November 2008 Chapter Meeting

MANAGING RELATIONSHIPS IN PROJECTS A RISK PERSPECTIVE GRAHAM SCOTT Ba.App.Sc. Dip.Psych.Ma.Org.Psych ORGANISATIONAL PSYCHOLOGIST

NEED FOR CHANGE PROJECT LOSS IN HARD DELIVERABLES LACK OF UNDERSTANDING OF IMPLEMENTATION ACKNOWLEDGEMENT OF “PEOPLE ISSUES” TIMES – THEY ARE A CHANGIN

PROJECT LOSS IN HARD DELIVERABLES

LACK OF UNDERSTANDING OF IMPLEMENTATION

ACKNOWLEDGEMENT OF “PEOPLE ISSUES”

TIMES – THEY ARE A CHANGIN

CURRENT REALITY / CURRENT PARADIGM Lack of an in depth understanding of Relationship/process management or systems approach Lack of an approach to Relationship/Process Mgt No one accountable or takes responsibility No Structure - Hit & miss Not based on sound principles of human behaviour No understanding, assessment or management of risk Failure to understand process management Untrained / Unqualified “experts”

Lack of an in depth understanding of Relationship/process management or systems approach

Lack of an approach to Relationship/Process Mgt

No one accountable or takes responsibility

No Structure - Hit & miss

Not based on sound principles of human behaviour

No understanding, assessment or management of risk

Failure to understand process management

Untrained / Unqualified “experts”

BLUE GREEN BLACK RED

BLUE GREEN BLACK RED

RED BLACK GREEN BLUE

TREATMENT AS RISK TIME IMPACT ON PROJECT OUTCOMES Severe Damage Symptoms & Damage Latent Conditions

Latent conditions Clarity of: expectation; outcome; contract; role; etc. Potential for “dysfunctional group dynamics” Complementarity of non-functional behavioural preferences Individual differences – assumptions – governing values – belief system – personality Clash of cultures - culture Proximity Existence of a safe team environment Existing levels of trust Level of process – relationship skills Project structure Contract type Interface alignment

Clarity of: expectation; outcome; contract; role; etc.

Potential for “dysfunctional group dynamics”

Complementarity of non-functional behavioural preferences

Individual differences – assumptions – governing values – belief system – personality

Clash of cultures - culture

Proximity

Existence of a safe team environment

Existing levels of trust

Level of process – relationship skills

Project structure

Contract type

Interface alignment

Symptoms and Damage Increase in “mail” Adversarial language Delays in responses to questions Poor resolution of issues Expressed dissatisfaction Slippage in all or most “hard” KRAs Noticeable decline in morale Minor “niggling” conflicts Unresolved “personality clashes” or dysfunctional differences of opinion Hallway / car park conversations

Increase in “mail”

Adversarial language

Delays in responses to questions

Poor resolution of issues

Expressed dissatisfaction

Slippage in all or most “hard” KRAs

Noticeable decline in morale

Minor “niggling” conflicts

Unresolved “personality clashes” or dysfunctional

differences of opinion

Hallway / car park conversations

Severe damage Litigation “ Good” people leaving Substantial losses in hard KRAs Individual stress related issues Another “Colombia” or “Challenger

Litigation

“ Good” people leaving

Substantial losses in hard KRAs

Individual stress related issues

Another “Colombia” or “Challenger

FUTURE???? Experts input to risk management in specific area of expertise A Planned Approach Recognition of Psychological Risk

Experts input to risk management in specific area of expertise

A Planned Approach

Recognition of Psychological Risk

Thanks for coming Enjoy the Networking at the bar OrgConsulting.com will be the proud sponsor of the Bar Tab for the November 2008 Chapter Meeting