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Managing Relationship Risk in Projects - PMI Queensland Chapter Meeting - November 2008
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Managing Relationship Risk in Projects - PMI Queensland Chapter Meeting - November 2008

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The presentation … …

The presentation …
… highlights the need for effective management of relationships in projects. It covers relationships from a risk management perspective and shows how to develop a rigorous planned approach that will impact on delivery outcomes through effective group dynamics; interface management and good leadership methodologies.
Graham Scott …
… is an Organisational Psychologist with Masters qualifications. Prior to studying Psychology Graham worked in the Construction Industry at trade and Management levels. For the past thirteen years Graham has being working in Projects mostly in recovery around “communication” and “people issues”.

Published in: Business, Technology

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  • 1. Welcome to the November 2008 AGM / Chapter Meeting Making project management indispensable for business results ®
  • 2. November 2008 presentation Managing Relationship Risk in Projects
    • The presentation …
      • … highlights the need for effective management of relationships in projects. It covers relationships from a risk management perspective and shows how to develop a rigorous planned approach that will impact on delivery outcomes through effective group dynamics; interface management and good leadership methodologies.
    • Graham Scott …
      • … is an Organisational Psychologist with Masters qualifications. Prior to studying Psychology Graham worked in the Construction Industry at trade and Management levels. For the past thirteen years Graham has being working in Projects mostly in recovery around “communication” and “people issues”.
    • OrgConsulting.com will be the proud sponsor of a Bar Tab for the November 2008 Chapter Meeting
  • 3. MANAGING RELATIONSHIPS IN PROJECTS A RISK PERSPECTIVE GRAHAM SCOTT Ba.App.Sc. Dip.Psych.Ma.Org.Psych ORGANISATIONAL PSYCHOLOGIST
  • 4. NEED FOR CHANGE
    • PROJECT LOSS IN HARD DELIVERABLES
    • LACK OF UNDERSTANDING OF IMPLEMENTATION
    • ACKNOWLEDGEMENT OF “PEOPLE ISSUES”
    • TIMES – THEY ARE A CHANGIN
  • 5. CURRENT REALITY / CURRENT PARADIGM
    • Lack of an in depth understanding of Relationship/process management or systems approach
    • Lack of an approach to Relationship/Process Mgt
    • No one accountable or takes responsibility
    • No Structure - Hit & miss
    • Not based on sound principles of human behaviour
    • No understanding, assessment or management of risk
    • Failure to understand process management
    • Untrained / Unqualified “experts”
  • 6.  
  • 7.  
  • 8. BLUE GREEN BLACK RED
  • 9. BLUE GREEN BLACK RED
  • 10. RED BLACK GREEN BLUE
  • 11.  
  • 12.  
  • 13. TREATMENT AS RISK TIME IMPACT ON PROJECT OUTCOMES Severe Damage Symptoms & Damage Latent Conditions
  • 14. Latent conditions
    • Clarity of: expectation; outcome; contract; role; etc.
    • Potential for “dysfunctional group dynamics”
    • Complementarity of non-functional behavioural preferences
    • Individual differences – assumptions – governing values – belief system – personality
    • Clash of cultures - culture
    • Proximity
    • Existence of a safe team environment
    • Existing levels of trust
    • Level of process – relationship skills
    • Project structure
    • Contract type
    • Interface alignment
  • 15. Symptoms and Damage
    • Increase in “mail”
    • Adversarial language
    • Delays in responses to questions
    • Poor resolution of issues
    • Expressed dissatisfaction
    • Slippage in all or most “hard” KRAs
    • Noticeable decline in morale
    • Minor “niggling” conflicts
    • Unresolved “personality clashes” or dysfunctional
    • differences of opinion
    • Hallway / car park conversations
  • 16. Severe damage
    • Litigation
    • “ Good” people leaving
    • Substantial losses in hard KRAs
    • Individual stress related issues
    • Another “Colombia” or “Challenger
  • 17. FUTURE????
    • Experts input to risk management in specific area of expertise
    • A Planned Approach
    • Recognition of Psychological Risk
  • 18. Thanks for coming Enjoy the Networking at the bar OrgConsulting.com will be the proud sponsor of the Bar Tab for the November 2008 Chapter Meeting

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