Passenger Survey 2012: How technology eases travel stress - webinar

738 views
564 views

Published on

his year marks the 7th Passenger Self-Service Survey, co-sponsored by Air Transport World and SITA. Carried out at six major international airports in key regions of the world, the survey represents passenger opinions about technology used throughout the journey. It provides valuable insights into future IT strategic thinking and trends across the air transport industry.
The 2012 Passenger Self-Service Survey addresses the following areas:
Do passengers want more self-service?
Is mobile self-service at a tipping point?
Are passengers ready to buy using mobile phones?
Is social media the channel of the future?

Published in: Travel
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total views
738
On SlideShare
0
From Embeds
0
Number of Embeds
3
Actions
Shares
0
Downloads
28
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

Passenger Survey 2012: How technology eases travel stress - webinar

  1. 1. 2012 PASSENGERSELF-SERVICESURVEYHighlights
  2. 2. AGENDA DO PASSENGERS WANT MORE SELF-SERVICE? IS MOBILE SELF-SERVICE AT A TIPPING POINT? SOCIAL MEDIA – THE CHANNEL OF THE FUTURE?2 | 2012 Passenger Self-Service Survey | © SITA
  3. 3. DO PASSENGERS WANT MORE SELF- SERVICE?3 | 2012 Passenger Self-Service Survey | © SITA
  4. 4. WHAT DO PASSENGERS GET STRESSED ABOUT?4 | 2012 Passenger Self-Service Survey | © SITA
  5. 5. SECURITY, TRANSFER AND CHECK-INCONSIDERED MOST STRESSFUL5 | 2012 Passenger Self-Service Survey | © SITA
  6. 6. PASSENGERS’ PRIORITIES FORTECHNOLOGY ADOPTION6 | 2012 Passenger Self-Service Survey | © SITA
  7. 7. PASSENGERS’ PRIORITIES FORTECHNOLOGY ADOPTION 68% Used self-service check-in on the day of travel7 | 2012 Passenger Self-Service Survey | © SITA
  8. 8. DEPLOYMENT OF NEW SELF-SERVICE OPTIONS UNDER WAY!Source: Airline/Airport IT Trends survey 20128 | 2012 Passenger Self-Service Survey | © SITA
  9. 9. IS MOBILE SELF-SERVICE AT A TIPPING POINT?9 | 2012 Passenger Self-Service Survey | © SITA 2011
  10. 10. SMARTPHONE PENETRATION AMONGPASSENGERS SOARS10 | 2012 Passenger Self-Service Survey | © SITA
  11. 11. MOBILE SELF-SERVICE READY FOR TAKE OFF11 | 2012 Passenger Self-Service Survey | © SITA
  12. 12. MULTI-CHANNEL HERE TO STAY12 | 2012 Passenger Self-Service Survey | © SITA
  13. 13. WEBSITE BOOKINGS DOMINATE, BUTMOBILE BOOKING SET TO GROW By 2015, airlines expect to sell 12% of tickets through mobile, social media and kiosk* *Airline IT Trends survey 2012Base: Channel used for booking tickets on the day of travel13 | 2012 Passenger Self-Service Survey | © SITA
  14. 14. DIFFERENT REGIONS – DIFFERENT ATTITUDES14 | 2012 Passenger Self-Service Survey | © SITA
  15. 15. PASSENGERS CAUTIOUS ABOUTMOBILE ADVERTISING15 | 2012 Passenger Self-Service Survey | © SITA
  16. 16. MOBILE ADVERTISING: “MY WAYPLEASE”16 | 2012 Passenger Self-Service Survey | © SITA
  17. 17. DIFFERENT DEPLOYMENT LEVELS MobileCommerce MobileSelf-ServiceSource: Airline/Airport IT Trends survey 201217 | 2012 Passenger Self-Service Survey | © SITA
  18. 18. SOCIAL MEDIA – THE CHANNEL OF THE FUTURE?18 | 2012 Passenger Self-Service Survey | © SITA 2011
  19. 19. MAJORITY OF TRAVELERS ARE ALREADY ACTIVE ON SOCIAL MEDIA 80% of 18-24 year olds are on social media19 Source: http://www.socialbakers.com/facebook-statistics/ | 2012 Passenger Self-Service Survey | © SITA
  20. 20. HEALTHY INTEREST, BUT NOT ASSTRONG AS MOBILE, YET...?20 | 2012 Passenger Self-Service Survey | © SITA
  21. 21. AIRLINES AND AIRPORTSDEPLOYMENT PRIORITIES DIFFERSource: Airline/Airport IT Trends survey 201221 | 2012 Passenger Self-Service Survey | © SITA
  22. 22. Open Q&A22 | 2012 Passenger Self-Service Survey | © SITA

×