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his year marks the 7th Passenger Self-Service Survey, co-sponsored by Air Transport World and SITA. Carried out at six major international airports in key regions of the world, the survey represents passenger opinions about technology used throughout the journey. It provides valuable insights into future IT strategic thinking and trends across the air transport industry.
The 2012 Passenger Self-Service Survey addresses the following areas:
Do passengers want more self-service?
Is mobile self-service at a tipping point?
Are passengers ready to buy using mobile phones?
Is social media the channel of the future?