Entrepreneurs' guide to managing human resources
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  • 1. ENTREPRENEURS' GUIDE TO MANAGING HUMAN RESOURCES Simple 10 principles for managing HR 11/28/2013 (Dr. T.K. Jain’s series for entrepreneurs) Dr. Trilok Kumar Jain
  • 2. ENTREPRENEURS' GUIDE TO MANAGING HUMAN RESOURCES by : Trilok Kumar Jain Dean, ISBM Suresh Gyan Vihar University, Jaipur, India jain.tk@gmail.com Mobile : 9414430763 Author of book on: Human Resource Management for whom? Are you an entrepreneur? - this will help you thow who have become entrepreneurs those who aspire to be entrepreneurs those who aspire to train entrepreneurs thow who aspire to support entrepreneurs
  • 3. Entrepreneurship is all about managing team and transforming team to out-performing organisations. Entrepreneurship is to convert 2+2=4 to 2+2=5. This is not easy. It is to reinforce and build commitment among the employees. It is to build their sense of commitment. It is to create aspirations among them. The task of entrepreneur is not just to manage enterprise; it is also to support the entire team during their personal difficulties also. The entrepreneur of tomorrow will have to go beyond the typical roles of a manager and extend a helping hand of a friend, philosopher and guide to the employees. It would be wrong to treat employees as employees only. It would be better to elevate the employees as partners in progress, partners in growth and partners in organisation's profits. Organisations will be able to grow if they are able to have people who aspire to change the organisation as per changing times. Organisations are build on five fundamentals : a. shared beliefs & culture: organisation is a belief
  • 4. system. You have to believe in your organisation and its eternity. You have to have faith in the work of the organisation. You have to trust your organisation. You have to bring the best out of yourself for the organisation because you have to believe that it is for a good cause. Beliefs have to be shared, discussed and evolved, organisation has to be built around beliefs. As an entrepreneur, you have to create a culture of excellence and re-create it. You have to create a system where people are able to support each other and are able to develop a culture of mutual support and teamwork. It also means a well established hierarchy, division of work, clarity in roles and mutual support. Take honey-bees for example, they are great organsation – because they work in a culture of excellence. Take Geese for example, they develop leaders, and leaders help others and give way to others to take leadership roles. b. ideas : the ideas differentiate organisation from other organiation, products from other products, services from other services. The ideas build the reasons for the existance of the organisation c. process innovations: Innovations are the way through
  • 5. which the organisations are able to improve their working constantly and bring out the best from the teams. The collective synergies are possible due to these innovations and processes. d. superordinate goals : organisations create superordinate goals - more important goals than our individual goals. Employees pursue these goals vigorously and love them. The employees must imbibe these goals and follow them religiously. f. systems and procedures : Organisations create systems to ensure stability, fairness, transparency, professionalism, stability, order, and discipline. These systems are created and re-created regularly and they give the backbone to the organisation. 10 Principles that will help you manage your HR 1. Recruit Carefully People will tell you to adopt objective tests, written tests, and aptitude tests for recruitment. You may adopt these. But more important than these are the detailed
  • 6. personal interviews and assignments. You can judge employee on the basis of his score in written test. Its not his capability, but its his willingness, his commitment and his aspirations that will help you the most. So more than the objective tests, you have to rely on subjective tests your own ability to judge people. You have to invest your time with the candidate and see that you are able to explore the person thoroughly. Probe deeply and ask questions like Why, what for, how, to know about the psychology of the employee. Recruiting good employees will enable you to take the organisation to rocket hights.
  • 7. 2. Orient Thoroughly Before putting an employee to task, give him orientation. Its about briefing them about your philosophy, your ideals, your beliefs and your mission. The employees must be glued to your way of working before he starts working. He must really respect the organisation as a great place - not because it is looking great, but because of its soul - which is in the shared vision that you are able to create. 3. Place Properly Square peg in square hole, round peg in round hole. Put the employees in the jobs for which they are best suited. Place employees carefully. Give them assignments that can enable them to work great. Every employee is not fit for every assignment. Give employees the assignments in which they will enjoy the most and will exert extra efforts. Every employee can put in at least 100% more efforts in some or other sector - provided the work is related to his passions. Identify the areas where the employee will click. Periodically assess and re-assess and rotate employees to check their suitability. Identify the hidden potential of the employees.
  • 8. 4. Train Judiciously Training is an investment. But before sending the employee for training - ensure that employee is going to stay in your organisation. First take a feedback from other employees that this employee will become your asset and will work here - then decide to send him for training. Employees must aspire for training and let the employee approach you for a training programme. Send the employees only if you are sure that the employee is really hungry for the training programme. Training has following costs : - 1. cost of training 2. cost of employee (his manhours) 3. cost of replacing employee 4. cost of travel and other related costs. Training must generate returns after training. The returns will be possible only if there is proper planning before training. I have seen in public sector that an employee is given training in X and given assignment of Y. His training gives him no help in his job. This cannot be tolerated by an entrepreneur. An entrepreneur has to ensure that each training is reflected in the performance of the employee. There are some practical suggestions: -
  • 9. a. give online training to the employee - so that there is no man-hour loss b. give shorter duration trainings rather than long duration training c. give practical training rahter than theoretical training d. give on the job training rather than off the job training 5. Appraise Regularly Only public sector organisation can afford to not to have performance appraisal system in place. Entrepreneurs have to establish a fair, transparent, effective performance appraisal and periodically assess the performance of the employee. 6. Motivate Daily Motivation must be a regular process. You can avoid food for a day or two. You can avoid water for a day or two. You can avoid other work for a day or two. Motivation is a constant process. Motivation can come from various modes, a few examples are as follows : a. rewarding good employees
  • 10. b. sharing a good book on motivation with the employees c. sharing a good example d. sharing your personal achievement with the employees e. sharing success stories f. just a supportive smile g. motivational talk by some outsider h. attending webinar by motivational speaker i. reading and sharing e-magazine on inspiration and motivation (take for example IU e Magazine). 7. Fire Rarely Entrepreneurs generally command very high power in organisations and they are widely respected, but they
  • 11. should not use their power negatively too often. It is human to make mistakes and employees will make mistakes. Entrepreneurs must give them a chance to make mistakes. They have to be tolerant to the small losses that are caused due to mistakes by employees. 8. Know Personally Entrepreneurs must know the employees personally, and must be prepared to extend a helping hand to the employees in all their difficulties. If you know that an employee is facing financial difficulties, extend your helping hand to the employee so that the employee remains loyal to you for ever. If you know that an employee is going to have some personal engagements, do enable him to execute his personal responsibilities. It would be great of employees if you call them and greet them on their important days (like birthday, anniversary etc.). Knowing employees personally will enable you to manager your organisation better. 9. Share the Profits Annually Convert your employees into business partners. Share you profits – in the form of bonus, profit sharing plans
  • 12. etc. These will help the employees to change their perspective from being employee to being owner. Once their perception changes from being employees to being owners, they will become the true pillers of your organisation. Organisations are built on such pillers, who care for the organisation and are passionate for its success. As an entrepreneur, you have to spark the entrepreneur in every employee and convert him into your mirror – for some or other segment of the business enterprise. 10. Gift Lavishly Employees expect the entrepreneurs to give lavish gifts during new year, Diwali or other such occasions. The entrepreneurs must show their generosity by giving gifts that the employees would always love to preserve and show off. Gifts connect the entrepreneurs to the families of the employees and it creates a sense of belonging among the employees. Pl. do read my other articles also - which are freely available on the net : 10 Point Orientation Programme for the Future Entrepreneurs Beginners Guide to Career Enrichment
  • 13. Biographies of Great Scholars from Bikaner Bikaner’s Greatest Role Models of our times Sujit Lalwani – An Inspirational Leader and Social Entrepreneur Abhay Jain Granthalaya Bikaner Harakh Chand Nahata – The Great Social Entrepreneur I also need your support - I also need your network - I also need your patronage - I also need you.