GLASAA and LASD        “Working Together”Greater Los Angeles Security Alarm Association (GLASAA)                    Genera...
OverviewCommon Goals• Service Providers• Our Interests Are AlignedFamiliarize GLASAA with LASD• Scope of Jurisdiction• PSA...
Common GoalsImportance to Greater Los Angeles Security Alarm Association (GLASAA)
LA Crime Clock2010 Averages: http://file.lacounty.gov/lasd/cms1_171991.pdf
CommonGoal:Service      ProtectProviders   Customerto SameClientele               Insurance              Companies
CommonGoal:         CrimeDeter           &Criminals      Loss            Prevention                Insurance              ...
CommonGoal:Capture &   ApprehendLock Up     OffendersOffenders               Insurance              Companies
The Bottom LineIndustry   Law Enforcement        Insurers- CSAA     - Police (municipal)   - Large Commercial- ESA      - ...
About the LASDImportance to Greater Los Angeles Security Alarm Association                         (GLASAA)
Agency Size9,936 Sworn8,811 Non-Sworn18,747 Paid Personnel + Over 5,500 Volunteer Personnel
Protected by LASD42 Cities (48%) in LA County130 Unincorporated Communities
Stations            24 Stations           78% of County                42           Contract Cities           130 Unincorp...
LASD PSAP      Sheriff’s Communication Center (SCC)Importance to Greater Los Angeles Security Alarm Association (GLASAA)
“PSAP”Public Safety Answering Points              Typical 911 / Dispatch Configuration
“PSAP”Public Safety Answering Points       Typical “Centralized” 911 / Dispatch Configuration
“PSAP”Public Safety Answering Points                                             First Level                              ...
“PSAP”Public Safety Answering Points                    Alarms                     Desk                                   ...
2011 LASD Alarm Calls• 91,904 audible burglary alarms• 1,198 silent burglary alarms• 3,484 robbery alarms (generally, sile...
Experience / Perspective             Relative to AlarmsImportance to Greater Los Angeles Security Alarm Association (GLASAA)
UL Certificates defined a well installed &  monitored traditional burglar alarm                              UL Certificat...
1980 – 2000Explosion of Alarm Sales - AffordableFalse Alarms Skyrocketed – 98-99% FalsePolitically Sensitive; we still sen...
1980 – 2000459A (AUDIBLE ALARM)11525 E ARROW HWYAZUSA CoCOVERS PERIMETER, INTERIOR, RESETS IN 10,NO MAN RESPONDING[ROUTINE]
1980 – 2000459A11525 E ARROW HWYAZUSA CoCOVERS PERIMETER, INTERIOR, RESETS IN 10,NO MAN RESPONDING[ROUTINE]
Priority Vs. “Routine”459S (SILENT ALARM)11525 E ARROW HWYAZUSA CoCOVERS REAR DOORS, INTERIOR MOTION INWAREHOUSE, ROOF HAT...
Industry Behind CurveEnhanced Call Verification (ECV)                      - BUT -Police, Cities and Underwriters AlreadyL...
Improving Our ResponsesImportance to Greater Los Angeles Security Alarm Association                         (GLASAA)
Restore Faith in AlarmsPartnership Between Alarm Owners & Sheriff’sDepartment Enhanced by Video Verification“Good for Law ...
LASD Video Alarms PolicyLASD treats as “in progress” or “just occurred” crimeLASD will begin immediate, priority response ...
LASD Video Alarms PolicyVideo neither has to be evidence quality nor “live”- No cost to law enforcement- Low cost to prope...
Well-Supported by LE
Reduces False Alarms(continue ENHANCED CALL VERIFICATION)                              Common Goal
Increases Arrests                Common Goal
Reduces Losses                 Common Goal
Increases CustomerConfidence & Security                Common Goal
Exponential Loss Potential
Video Verification Works
LASD Video AlarmsONLY   21 “verified video” alarm calls in 2011Out of   96,586 alarms in 2011!4 in custody = 19% arrest
What Are Alarm OwnersWaiting For?
Better Business•   Excellent Sales Value•   Faster Responses•   Greater Security•   Video Verified Alarms Can Make You    ...
the LAPD implemented a revised Burglar AlarmDispatch Policy to make optimum use of limitedpublic safety resources. … Over ...
CommonInterest:Capture &   ApprehendLock Up     OffendersOffenders               Insurance              Companies
GLASAA and LASD        “Working Together”Greater Los Angeles Security Alarm Association (GLASAA)                    Genera...
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GLASAA Presentation Feb. 2012 Lt. Gannon

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Greater Los Angeles Sheriff's Association presentation by Lt. Gannon.

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GLASAA Presentation Feb. 2012 Lt. Gannon

  1. 1. GLASAA and LASD “Working Together”Greater Los Angeles Security Alarm Association (GLASAA) General Meeting February 21, 2012 Presented by Lt. John Gannon Los Angeles County Sheriff’s Department Communications & Fleet Management Bureau
  2. 2. OverviewCommon Goals• Service Providers• Our Interests Are AlignedFamiliarize GLASAA with LASD• Scope of Jurisdiction• PSAP / Dispatch Center OperationsExperience Relative to GLASAA InterestsImproving Our Responses
  3. 3. Common GoalsImportance to Greater Los Angeles Security Alarm Association (GLASAA)
  4. 4. LA Crime Clock2010 Averages: http://file.lacounty.gov/lasd/cms1_171991.pdf
  5. 5. CommonGoal:Service ProtectProviders Customerto SameClientele Insurance Companies
  6. 6. CommonGoal: CrimeDeter &Criminals Loss Prevention Insurance Companies
  7. 7. CommonGoal:Capture & ApprehendLock Up OffendersOffenders Insurance Companies
  8. 8. The Bottom LineIndustry Law Enforcement Insurers- CSAA - Police (municipal) - Large Commercial- ESA - Sheriffs (county) - Small Commercial- SIA - PSAP - ResidentialIndustry Law Enforcement InsurersStronger Partnership Minimize Loss 8
  9. 9. About the LASDImportance to Greater Los Angeles Security Alarm Association (GLASAA)
  10. 10. Agency Size9,936 Sworn8,811 Non-Sworn18,747 Paid Personnel + Over 5,500 Volunteer Personnel
  11. 11. Protected by LASD42 Cities (48%) in LA County130 Unincorporated Communities
  12. 12. Stations 24 Stations 78% of County 42 Contract Cities 130 Unincorp. Areas
  13. 13. LASD PSAP Sheriff’s Communication Center (SCC)Importance to Greater Los Angeles Security Alarm Association (GLASAA)
  14. 14. “PSAP”Public Safety Answering Points Typical 911 / Dispatch Configuration
  15. 15. “PSAP”Public Safety Answering Points Typical “Centralized” 911 / Dispatch Configuration
  16. 16. “PSAP”Public Safety Answering Points First Level Call Stations LASD PSAP - Local Station Desk (911) to SCC
  17. 17. “PSAP”Public Safety Answering Points Alarms Desk First Level Call Stations LASD PSAP - Local Station 911 / Desk to SCC Dispatchers
  18. 18. 2011 LASD Alarm Calls• 91,904 audible burglary alarms• 1,198 silent burglary alarms• 3,484 robbery alarms (generally, silent)• 6,635 panic alarms• 525 fire alarms
  19. 19. Experience / Perspective Relative to AlarmsImportance to Greater Los Angeles Security Alarm Association (GLASAA)
  20. 20. UL Certificates defined a well installed & monitored traditional burglar alarm UL Certificated Alarm Systems Certification of alarm service provides a confidence connection between users, owners, service providers and authorities having jurisdiction. Standards can connect expectations, but a systematic Certification program provides assurance. For more than 90 years, UL has worked with the alarm industry, user groups and AHJs to invent todays model for alarm service Certification. UL Certification of your alarm services delivers the highest level of confidence available in todays market. Underwriters offered DISCOUNTS to policy holders and even MANDATED alarms before underwriting policies
  21. 21. 1980 – 2000Explosion of Alarm Sales - AffordableFalse Alarms Skyrocketed – 98-99% FalsePolitically Sensitive; we still send2-LASD Car Minimum (Avg. 30 min.)
  22. 22. 1980 – 2000459A (AUDIBLE ALARM)11525 E ARROW HWYAZUSA CoCOVERS PERIMETER, INTERIOR, RESETS IN 10,NO MAN RESPONDING[ROUTINE]
  23. 23. 1980 – 2000459A11525 E ARROW HWYAZUSA CoCOVERS PERIMETER, INTERIOR, RESETS IN 10,NO MAN RESPONDING[ROUTINE]
  24. 24. Priority Vs. “Routine”459S (SILENT ALARM)11525 E ARROW HWYAZUSA CoCOVERS REAR DOORS, INTERIOR MOTION INWAREHOUSE, ROOF HATCH. OWNERRESPONDING IN BLUE FORD F100 / ETA 30MIN[PRIORITY]
  25. 25. Industry Behind CurveEnhanced Call Verification (ECV) - BUT -Police, Cities and Underwriters AlreadyLost Faith in “Traditional Alarms” - AND -Law Enf Must Prioritize Fewer Resources
  26. 26. Improving Our ResponsesImportance to Greater Los Angeles Security Alarm Association (GLASAA)
  27. 27. Restore Faith in AlarmsPartnership Between Alarm Owners & Sheriff’sDepartment Enhanced by Video Verification“Good for Law Enf and Alarm Owners”
  28. 28. LASD Video Alarms PolicyLASD treats as “in progress” or “just occurred” crimeLASD will begin immediate, priority response whilestill awaiting video confirmation… just tell PSAP it’scoming in via email.videoalarms@lasd.org
  29. 29. LASD Video Alarms PolicyVideo neither has to be evidence quality nor “live”- No cost to law enforcement- Low cost to property owner- More arrests results in fewer lossesvideoalarms@lasd.org
  30. 30. Well-Supported by LE
  31. 31. Reduces False Alarms(continue ENHANCED CALL VERIFICATION) Common Goal
  32. 32. Increases Arrests Common Goal
  33. 33. Reduces Losses Common Goal
  34. 34. Increases CustomerConfidence & Security Common Goal
  35. 35. Exponential Loss Potential
  36. 36. Video Verification Works
  37. 37. LASD Video AlarmsONLY 21 “verified video” alarm calls in 2011Out of 96,586 alarms in 2011!4 in custody = 19% arrest
  38. 38. What Are Alarm OwnersWaiting For?
  39. 39. Better Business• Excellent Sales Value• Faster Responses• Greater Security• Video Verified Alarms Can Make You More Money!• Better “Customer” Service
  40. 40. the LAPD implemented a revised Burglar AlarmDispatch Policy to make optimum use of limitedpublic safety resources. … Over 80% of County Covered by 2 ProactiveAgencies Who Support Video Alarm Programs
  41. 41. CommonInterest:Capture & ApprehendLock Up OffendersOffenders Insurance Companies
  42. 42. GLASAA and LASD “Working Together”Greater Los Angeles Security Alarm Association (GLASAA) General Meeting February 21, 2012 Presented by Lt. John Gannon Los Angeles County Sheriff’s Department Communications & Fleet Management Bureau

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