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Why we have trouble with questions~  jan 2011

Why we have trouble with questions~ jan 2011






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    Why we have trouble with questions~  jan 2011 Why we have trouble with questions~ jan 2011 Presentation Transcript

    • Why We Have Trouble with Questions~ ADLT 636 Capstone in Action Learning
    • Why do most of us have difficulty with questions?
      • A natural desire to “protect” ourselves: what Argyris calls organizational defensive routines. Questions expose our weaknesses as “knowers.”
      • We are in too much of a hurry.
      • We lack skills in asking questions appropriately so as not to cause defensiveness.
      • Our work cultures discourage questions, especially those that challenge assumptions and policies.
    • The Importance of Asking the Right Questions
      • The words we choose to use express our attitudes and behaviors.
      • As leaders, our words send messages about what we think is important, and the focus for our organizations.
      • What do we want our questions to accomplish?
        • Questions have the power to focus attention.
        • Questions can provoke creative problem solving and insight.
        • Questions can also provoke defensiveness and self-doubt.
    • Questions Can Empower as well as Disempower
      • Disempowering Questions:
        • Why are you behind schedule on this project?
        • What’s the problem with this project?
        • Who isn’t doing their share of the work?
        • Didn’t you read the assignment?
    • Questions Can Empower as well as Dis-empower
      • Empowering Questions:
        • How do you feel about the project so far?
        • How would you describe what you’ve been able to accomplish thus far?
        • Which of these tasks do you think will be most difficult to implement?
        • What needs to happen to achieve your desired results?
        • What kind of support do you need to be successful?
    • Great Questions
      • Cause a person to focus and to stretch their thinking.
      • Create deep reflection.
      • Challenge taken-for-granted assumptions that are preventing people from acting in new ways.
      • Generate courage and strength.
    • Great Questions
      • Lead to breakthrough thinking
      • Contain the keys that open the door to great solutions
      • Enable people to view the situation in a new way (“re-framing”)
      • Cause people to think more deeply
      • Cause people to explore why they act the way they do
      • Generate positive and powerful action
    • Effective Questions are Open-Ended
      • What do you think about …?
      • Could you say more about ….?
      • Could you say more about…?
      • What possibilities come to your mind about how to deal with ….?
      • What might happen if you….?
      • What have you tried before?
      • What do you want to do next?
    • Types of Open-Ended Questions
      • Explorative Questions
        • Have you ever thought of ….?
      • Affective Questions
        • How do you feel about …?
      • Reflective Questions
        • You said that you were having trouble with …. Can you say more about what you think might be causing that situation?
    • Types of Open-Ended Questions
      • Probing Questions
        • Can you elaborate on what you mean by …?
      • Fresh Questions (challenge assumptions)
        • Why do you think it’s been done that way?
      • Questions from a Systems Perspective
        • What are the possible consequences elsewhere in the organization of doing it that way?
    • Types of Open-Ended Questions
      • Analytical Questions
        • What might be the consequences of that?
      • Clarifying Questions
        • Why do you think it’s been done that way?
      • Questions from a Systems Perspective
        • What did you mean when you said …..? Can you explain it a little more to us.