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Resistance and process consultation


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  • 1. Process Consultation and Resistance We are all blind people… ADLT 610 Consulting Skills Penny McFarline October 18, 2010
  • 2. …who can see…
  • 3. …but who do not see. Jose Saramago, author, Blindness
  • 4. Learning Objectives What I hope we are able to do today together More sight, less blindness about our own resistance and that in others Deepen and broaden our understanding and acceptance of it Practice recognizing and responding to it What would you like to accomplish today?
  • 5. Recap from last week How does resistance show itself How should consultants view resistance Definition of resistance Origins of resistance What do you remember most from last week?
  • 6. Why are we blind to signs of resistance? Others? Seduced by it Blind to our Own resistance Not practiced In recognizing Cues as resistance Uncomfortable Addressing resistance Don’t pay Attention to cues Blind to resistance
  • 7. What are people really concerned about?  Tip: when you encounter resistance, look for concerns of vulnerability or control  What are some fears clients may have when seeking the help of a consultant? I might lose control I am vulnerable
  • 8. If we were Buddhists.. MostMost of the steps to enlightenment involve the self— knowing one’s own mind. Tonight we start with the self in regards to resistance.
  • 9. How do you show resistance? What are the underlying concerns it is covering? Case study of you With a partner: Describe a time when you have been the helper or client. What did your resistance look like? What underlying concerns (vulnerability, control) did the manifestation of resistance hide? What would have helped you to feel like you could share your underlying concerns?
  • 10. Dealing with Resistance a la Block  Go with it—resistance to resistance is futile!  Encourage full expression so it passes  Help the client state the feelings underneath the behaviors directly—by expressing it, it can pass  Take three steps
  • 11. Let client respond Three Steps (it sounds so easy!) Identify it Name it Shut up About it
  • 12. Faces of Resistance  Give me more detail, flood with detail, confusion, silence, intellectualizing, attack, compliance, flight into health  Nonverbal: Looking at the time, moving away from you, bent over, shaking head  Listen to your own cues  What other forms have you encountered?
  • 13. Practice as a group: naming the resistance The compliant client The attacking client The method questioning client The “it’s not my Problem” client The silent client The distracted client
  • 14. Looking back and moving forward What forms of resistance might you have already encountered in your consulting project? What do you anticipate you will encounter? How will you and your partner respond to the resistance?
  • 15. Additional Slides (if there is time)
  • 16. And don’t forget about these as resistance management techniques Exploring issues of control and vulnerability in the contracting phase Using active inquiry (pure inquiry) and listening a la Schein to remain present and avoid being seduced by allure of power Schein’s principles: ask yourself, am I being helpful? Am I accessing my ignorance? Am I avoiding judgment? Am I going with the flow and allowing the client to reveal pain and anxiety?
  • 17. Special challenges of the internal consultant  What are some of them?
  • 18. Triangles and Squares Rectangles U Them The Man U Them The Man The Other Man