Introduction To Facilitative Skills Schwarz April 6, 2010

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  • 1. Introduction to Facilitation ADLT 612 March 24, 2008
  • 2. Agenda – Class 9 Developing Skills as a Group Facilitator
  • 3. What is group facilitation?
  • 4. Choosing Among Facilitator Roles
  • 5. Key Features of the Skilled Facilitator Approach
  • 6. A Group Effectiveness Model
  • 7. Mental Models
  • 8. Rules Governing Theories-in-Use From the work of Chris Argyris, 1978
  • 9. Model I Behaviors (unilateral control)
  • 10. Model II Behaviors (mutual learning)
  • 11. Nine Ground Rules for Effective Groups
  • 12. Telling Testing: “Here’s what I say, “What do you think of it?” Asserting: “Here’s what I say and here’s why I say it.” Explaining: “here’s how the world works and why I can see it that way.” ADVOCACY An artist’s pallet of advocacy and inquiry High Low
  • 13. Asking Clarifying: “What is the question we are trying to answer?” Interviewing: Exploring others’ points of view, and the reasons behind them INQUIRY Low High
  • 14. Observing Bystanding: Making comments which pertain to the group process, but not to content. Sensing: Watching the conversation flow without saying much, but keenly aware of all that transpires ADVOCACY INQUIRY Low High High
  • 15. Generating Skillful Dialogue (Balancing Advocacy and Inquiry): Genuinely curious, makes reasoning explicit, asks others about assumptions Dialogue: Suspend all Assumptions, creating a “ container” in which collective thinking can emerge. ADVOCACY INQUIRY Low High High
  • 16. Dictating: “Here’s what I say, and never mind why.” ( Dysfunctional) Interrogating: “ Why can’t you see that your point of view is wrong?” ( Dysfunctional ) ADVOCACY INQUIRY Politicking : Giving the impression of balancing advocacy and inquiry, while being close-minded ( Dysfunctional) Withdrawing: Mentally Checking out of the room, and not paying attention ( Dysfunctional) Dysfunctional Forms of Advocacy and Inquiry
  • 17. Asking Observing Generating Telling Testing Asserting Explaining Skillful Dialogue ( Balancing Advocacy and Inquiry) Dialogue Bystanding Sensing Clarifying Interviewing ADVOCACY INQUIRY Low High High
  • 18.
    • Take action base on belief
    • Adopt beliefs
    • Draw conclusions
    • Make assumptions
    • Add meanings
    • Select data
    • Observable data and experience
    Ladder of Inference
  • 19. How Do You Apply the Ladder of Inference by Using Advocacy and inquiry? Walk “Down” the Ladder.